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Account blocked - I need help please

Started by MPfoto71, August 23, 2023, 20:56

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korner83

I have had exactly the same questions and feelings as @JustAnImage wrote. I have also really learnt the lesson and I hope we are going to get back our account soon and we can fix any mistake we had and sort this out.

Is multiple accounts legal or illegal on Adobe? Can anyone officially answer it or is there any official information about it?

If I knew that my account might be blocked, because of the new AI images, I would just skip jumping into it and would continue creating 3d animations and videos only. Doesn't worth the risk.

Her Ugliness

Quote from: korner83 on August 26, 2023, 12:50

Is multiple accounts legal or illegal on Adobe? Can anyone officially answer it or is there any official information about it?


I don't have any official information that specifically state that multiple accounts were allowed, however the Adobe Stock Contributor Agreement simply does not state that it was forbidden anywhere. The Shutterstock contributor agreement for example specifically states "You may not hold more than one Shutterstock account". Such a restriction is missing from the Adobe contributor agreement.

spike

Quote from: Her Ugliness on August 26, 2023, 07:28
No, as Adobe's rules does not forbid having multiple accounts anywhere.

Mat, can we get an official word about this from Adobe?

MPfoto71

Many of you have given me yes in the search in my portfolio at Dreamstime to look at what copyright infringement it could be. Thanks again, that was definitely instructive for me, as not all of these points were clear to me so far.

In the process, we had gathered the following:
- Cars and their lines
- Lion King (Disney)
- Caddilac

I have thereupon again logged in as a customer and have me a direct search always on page 1 found, to pictures which are on active accounts and exactly these possibilities the reason of a right injury quasi refute... that makes me still more perplexed, what with in the Portfolio probably wrong can be.

Attached are the sample images (see below)

blvdone

Quote from: JustAnImage on August 26, 2023, 14:18
Many of you have given me yes in the search in my portfolio at Dreamstime to look at what copyright infringement it could be. Thanks again, that was definitely instructive for me, as not all of these points were clear to me so far.

In the process, we had gathered the following:
- Cars and their lines
- Lion King (Disney)
- Caddilac

I have thereupon again logged in as a customer and have me a direct search always on page 1 found, to pictures which are on active accounts and exactly these possibilities the reason of a right injury quasi refute... that makes me still more perplexed, what with in the Portfolio probably wrong can be.

Attached are the sample images (see below)

So, are these all violation?  Let's see what Adobe will do.

https://stock.adobe.com/search/images?filters%5Bcontent_type%3Aphoto%5D=1&filters%5Bcontent_type%3Aillustration%5D=1&filters%5Bcontent_type%3Azip_vector%5D=1&filters%5Bcontent_type%3Avideo%5D=0&filters%5Bcontent_type%3Atemplate%5D=0&filters%5Bcontent_type%3A3d%5D=0&filters%5Bcontent_type%3Aaudio%5D=0&filters%5Binclude_stock_enterprise%5D=0&filters%5Bis_editorial%5D=0&filters%5Bfree_collection%5D=0&filters%5Bcontent_type%3Aimage%5D=1&filters%5Bgentech%5D=only&k=mustang+car&order=relevance&price%5B%24%5D=1&safe_search=1&limit=100&search_type=usertyped&search_page=1&acp=&aco=mustang+car&get_facets=1


MPfoto71

Quote from: blvdone on August 26, 2023, 14:25
So, are these all violation?  Let's see what Adobe will do.
These were just the examples that the readers here suspected as a possible account block cause - but apparently they can't be, or not all accounts were blocked.
So I can't say if your examples are all copyright infringing, since I wouldn't even begin to pass as a legal expert :)

So there seems to be another reason for the block of my account, which I still can't really explain...

odesigns

Seems like a big problem is that Adobe changed the submission process mid-stream.  There are many of us that have assets in the queue that were submitted before these new submission checkboxes were implemented.

Accounts shouldn't be banned for these misunderstandings; the assets should just be rejected and given a chance to be fixed.





MPfoto71

@blvdone:
One will find very many examples here, probably tens of thousands are included there.

The big question that arises for me in the meantime, why have only some accounts been blocked?!
But maybe that will still turn out with my account - the uncertainty with me rises further, because I really do not understand it due to the abundance of obvious examples in the meantime.

Hopefully we'll have an answer soon, and more importantly, a way to safely upload our work for everyone in the future.
I would wish that for all of us :-)

blvdone

Quote from: JustAnImage on August 26, 2023, 14:51
@blvdone:
One will find very many examples here, probably tens of thousands are included there.

The big question that arises for me in the meantime, why have only some accounts been blocked?!
But maybe that will still turn out with my account - the uncertainty with me rises further, because I really do not understand it due to the abundance of obvious examples in the meantime.

Hopefully we'll have an answer soon, and more importantly, a way to safely upload our work for everyone in the future.
I would wish that for all of us :-)


I think the problem is that probably Adobe Stock changed reviewers from humans to AI.  And AI started to miss brand logos and brand names in title. 

cobalt

Or perhaps a review system where someone just looks at the images, without getting descriptions and keywords.

Sort of a - is it pixelmash? No? then approve and let the algos sort the rest kind of system.

A system based on ai should very easily be able to see the branded keywords and descriptions and reject because of that.




Jo Ann Snover

#91
The same person who approved this one?



There is no excuse.

The contributor who produced the two Star Wars images also has this Tesla

https://stock.adobe.com/de/images/white-tesla-model-is-plugged-into-charging-station-on-blue-background-generative-ai/612127881

and these - Mercedes, Jeep, vintage Chevrolet

https://stock.adobe.com/de/images/interior-of-a-mercedes-benz-s-class/627866405
https://stock.adobe.com/de/images/jeep-driving-through-the-desert-at-sunset/633468309
https://stock.adobe.com/de/images/old-blue-car-is-parked-on-a-street-in-havana-generative-ai/597774716

So why is this portfolio still visible while others aren't?

As I've said elsewhere, I think this blocking approach is wrong, but the system is also deeply unfair in that it isn't being applied across the board.

Konstantin Sutyagin

I found myself in the same boat. Have been a Fololia/Adobe contributor for 16 years. I had a few AI images accepted, but my portfolio consists mostly of "handmade" photos and videos. Thursday my port was blocked. It's frustrating that there was no warning, no communication, no reply for three days.

cobalt

Very sorry to read this.

They should at least leave access to the income.

If these reviewers make mistakes, are they stopping their salaries while evaluating what they did?

We are freelancers, but for many Adobe is the dominant income.

Also because they are maybe the last agency with a good reputation.


ADH

Given what's happening, I wouldn't upload any AI-generated images to Adobe for now, and I would delete the existing ones just in case. A portfolio of photos and videos uploaded over the years shouldn't be at risk of being deleted due to reasons that are unclear.

Jo Ann Snover

Quote from: Konstantin Sutyagin on August 26, 2023, 23:01
I found myself in the same boat. Have been a Fololia/Adobe contributor for 16 years. I had a few AI images accepted, but my portfolio consists mostly of "handmade" photos and videos. Thursday my port was blocked. It's frustrating that there was no warning, no communication, no reply for three days.

So sorry to hear this.

Adobe is wrong in the way they are handling established contributors who made a mistake with AI - and doubly wrong because their review process for AI images is so useless it doesn't catch any of the errors.

This isn't an intractable problem. It requires a bit of attention, possibly some extra staff assigned to the task and possibly some code. When a problem AI image is identified in an account more than one year old:

-Disable AI images temporarily while you investigate

-Email the contributor with the image numbers identified as problems and mark them in the contributor interface. Have a few categories of errors and specify what the errors are with each image number

-Block uploading but leave the account open for the contributor to delete items if that's their choice. Payouts should be available if the balance is sufficient.

-Respond to contributors with disabled images within a week - if their accounts are open, the urgency will be less.

-If the investigation takes longer than a week, allow uploading of non-AI images  until issues are resolved.

Established contributors have proved themselves with Adobe Stock. Treating them with respect, even if a mistake has been made (not only by them, but also by the reviewers), is the absolute least they deserve.


MPfoto71

#96
Quote from: Konstantin Sutyagin on August 26, 2023, 23:01
I found myself in the same boat. Have been a Fololia/Adobe contributor for 16 years. I had a few AI images accepted, but my portfolio consists mostly of "handmade" photos and videos. Thursday my port was blocked. It's frustrating that there was no warning, no communication, no reply for three days.
sorry to hear that it has hit you as well!
Now we sit here in the forum to three in this unfortunately with very little information filled boat.

@Jo Ann:
Thank you for this well thought out post.
I really hope that Adobe will somehow go in this direction and that this will all come to a good end.

Marking the problem images in the portfolio would be great and I would also agree 100% with Adobe deleting the problem images directly - because let's be clear, these images should not have gone through the review successfully imo.

blvdone

Quote from: Konstantin Sutyagin on August 26, 2023, 23:01
I found myself in the same boat. Have been a Fololia/Adobe contributor for 16 years. I had a few AI images accepted, but my portfolio consists mostly of "handmade" photos and videos. Thursday my port was blocked. It's frustrating that there was no warning, no communication, no reply for three days.

That's horrible.  I totally pause uploading to Adobe Stock for now.  Too risky.

Pacesetter

#98
So just started some uploads for the week and for the first time am presented a checkbox with the message 'I understand my account can be suspended if I breach the guidelines.'

Fine, I check the box but sounds like a controlling government-style threat. The stuff up belongs to Adobe with its rushed, reactionary, opportunistic drive to swell its stock content database with AI nonsense, which I'm not part of or have any interest in it.     

KimC

Adobe used to be very lenient with designs, of cars. Like the one with the Tesla that JoAnn referred to. The logo seems to be cloned away. That used to ve enough for Adobe. Shutterstock and Getty are much more strict and would never have approved hat image. Now it seems that someone has taught Adobe a (expensive?)lesson, and they are cathing up on their neglects.
Review is more than pixel peeping. It may be easy enough to get some software to do the pixel peeping, but intellectual property and recognizeable persons is another thing. Mind you that there was some laugh in the istock forum because a creater was prompted for a model release from a spider.