Yep, bunch of those "negative sales". On the bright side, however, it's all very exciting.

Where do you find these negative sales listed?

You have to download statement, then drop into that archaic Deep Meta;  click on "Gross Royalty" column to sort ascending and negative will swim on top (see attachement)

Looks like Everybody got negative sales.  For me its all same amount, most in Nov '23 and same client (someone from Washington US)

IMHO whole iStock platform is so outdated, with unclear accounting practices and this is just another example.

If this is the case why they are taking huge commission, even they cant manage refund or why they are not able to manage their clients.
Accounting and Sales marketing people should resign from their jobs.

can you please check and confirm does the " Net US earnings" are in negative or  " Net non-US earnings " also negative.

My " Net non-US earnings" is positive, if this is the case then i think its financial issues in their company.

Reading posts on iStock forums suggests something might of gone wrong with February statements. Eg: One US based contributor had zero US sales with otherwise average of 500 sales a month and another had entire negative sales on all Premium Access.

I see what you mean by the iStock forum going berserk.

All the negative sales seem to be listed as:-

Customer: NA (WASHINGTON)
Type: Premium Access Time Limited
Date: 12th November 2023

A good month, no negative sales here...

Small consolation that Getty eats 85% of the refunds.

Quote from: WD3 Photography on March 20, 2024, 19:49
I see what you mean by the iStock forum going berserk.

All the negative sales seem to be listed as:-

Customer: NA (WASHINGTON)
Type: Premium Access Time Limited
Date: 12th November 2023

Mine too, I went back and they are listed in the November ESP download. I checked the PDF versions.

"WASHINGTON 100.00% Getty 12.35 15.00% 1.85"

Quote from: odesigns on March 20, 2024, 18:56
Where do you find these negative sales listed?

If you aren't useing Deep Meta, look on ESP and download the PDF version, the refunds will be in red near the bottom, listed as GETTY

Well, in my case, it's showing Royalties for February but NOT the Downloads. I WOULD appreciate knowing my Downloads.

Royalties were slightly better than normal.

I'm not convinced there is no error on the royalties this month, I've never had negative sales before in 5 years and my usual consistent $200 a month has dropped to $5 this month :-o with premium access stating a negative 1750%! All looks a bit odd.....

I got those refunds as well, many... (all for bigger sales). So yeah, totally disastrous month.

How can there be a refund for an image sale? You clearly see what you are buying. The asset can turn out to be misleading (location-wise etc.) then it is justified, but here it wasnt the case. Shall contributors suffer the consequences of someone changing their mind couple of months after they purchased the asset??

All my negative sales are listed as Washington too, must be an error somewhere

This is all Uncle Pete fault for starting thread too early 

Quote from: zeljkok on March 20, 2024, 22:30
This is all Uncle Pete fault for starting thread too early 

Yes we have the guilty 

BTW I have a HUGE amount of refunds too... 

Quote from: zeljkok on March 20, 2024, 19:07
You have to download statement, then drop into that archaic Deep Meta;  click on "Gross Royalty" column to sort ascending and negative will swim on top (see attachement)

Out of curiosity, how do you sort by just the month?

From what I can see I didn't have many refunds in the February statement. So overall February 2024 was just a crap month for royalties  (especially given the hundreds of images and videos uploaded during the year) - down 29.6% on February 2023 - and there's still no downloads in ESP for February. Disastrous admin. I'm only glad these people are not our airline pilots. 

Quote from: zeljkok on March 20, 2024, 19:07
You have to download statement, then drop into that archaic Deep Meta;  click on "Gross Royalty" column to sort ascending and negative will swim on top (see attachement)

Looks like Everybody got negative sales.  For me its all same amount, most in Nov '23 and same client (someone from Washington US)

IMHO whole iStock platform is so outdated, with unclear accounting practices and this is just another example.

same here, I got negative sales, from Washington and Nov 2023

Mine are WAY down compared to the positive trend of the last 6 months, partly caused by a lot of negative "washington" sales ...
Are we supposed to all open a ticket at Istock now, or do you think the massive protest on the Istock forums will do the trick?

Kelvin said on the forums that there is no need to open a ticket, they are already looking into it.

The entire process is very odd. The statements themselves were bordering on overdue. Views, interactions and downloads still have not been updated. Then there were almost an avalanche of anomalies reported by iStock contributors. IStock needs to get its sh!t together.   

- February 2024 was better than shutterstock.
- February 2024 was better than in the two previous years, but worse than January 2024.
- I don't get download stats for February 2024 - so I have no idea how the RPD was.
- I got 4 negative refunds for downloads from Washington on November 11, 12, 13 and 15, 2023 "Premium Access Time Limited" from Washington.

I did extremely bad. Worst month in years...

Now noticed over 250 dollars of negative earnings in February, what .?