Original sale date in March 2023
Sale refunded in December 2024

That is almost 2 years.  What is your worst alamy refund experience?

None because I think (and this is just a theory) you need sales to get refunds.  I've given up on Alamy, little to no volume most months.

Quote from: kenwood on January 02, 2025, 11:37
Original sale date in March 2023
Sale refunded in December 2024

That is almost 2 years.  What is your worst alamy refund experience?

That is VERY long time.  I had couple of refunds, but usually within few days of original purchase.
Did your sale from March '23 clear and you got paid, then account debited in '24?

Quote from: zeljkok on January 02, 2025, 19:02

Quote from: kenwood on January 02, 2025, 11:37
Original sale date in March 2023
Sale refunded in December 2024

That is almost 2 years.  What is your worst alamy refund experience?

That is VERY long time.  I had couple of refunds, but usually within few days of original purchase.
Did your sale from March '23 clear and you got paid, then account debited in '24?

According to the report on alamy I was paid in Dec 2024, and then was debited in the same month.  When I followed up with alamy on this transaction, they said they were unable to obtain payment from the customer hence the "refund".  Out of curiosity I scrolled thru my balance page and notice a number of sales back in 2023 were not clear.  I am expecting more refunds in the future.  It appears to me customers do not need to pay when they download an image from alamy and its up to alamy to chase payments?   

Quote from: yuriy on January 02, 2025, 15:50
None because I think (and this is just a theory) you need sales to get refunds.  I've given up on Alamy, little to no volume most months.

These sales were from images uploaded almost 10 years ago.  I gave up on them when they keep reducing actual payout via increasing and different commissions. 

Quote from: kenwood on January 04, 2025, 10:21
According to the report on alamy I was paid in Dec 2024, and then was debited in the same month.  When I followed up with alamy on this transaction, they said they were unable to obtain payment from the customer hence the "refund".  Out of curiosity I scrolled thru my balance page and notice a number of sales back in 2023 were not clear.  I am expecting more refunds in the future.  It appears to me customers do not need to pay when they download an image from alamy and its up to alamy to chase payments?

I am not 100% but I think that is so.  I've been on Alamy 7 yrs now and longest I had to wait for payment to clear was 4 weeks.  Maybe that is the same "rogue" customer (i.e. fraud) in your case, because it is bit weird to wait ~2yrs.

Two years for a refund is absolutely insane. It sounds like Alamy's collection system is failing contributors. I've seen my share of 'uncleared' sales too, and it's frustrating how they handle it. It feels like we are the ones providing the credit to the customers while the agency takes no risk. Between these delayed refunds and the increasing commissions, it's getting harder and harder to trust these platforms with our archives