Author Topic: 82 refunds in the past hour (Read 11230 times)

mbug · « **on:** January 30, 2013, 18:47 »

As it says on the tin,

Manage to get through to speak to someone in contributor relations, (must of been a bit of a shock for them to actually talk to the lowly contributor that they feed off, but hey ho) she told me that $1000 fraudulent transactions in an hour, is the risk that I take for selling online, I might have been a bit curt, after all, I am their client, they make money from me. I pay them 65% on every sale to market and protect my work.

posted this in the forums

I am exclusive here for you to protect my work, you make 65% on every sale to protect my work, I had to call you to inform you that $1000 of sales in the past hour might be a tad suspicious, along with giving work away to Google, what exactly do you do to justify your percentage?

One snotty illiterate email from them later, and I am banned from the forums.

I was a loyal exclusive, ( I know, stupid)

(edited to remove some of the rage)

cathyslife · « **Reply #1 on:** January 30, 2013, 18:52 »

Quote from: mbug on January 30, 2013, 18:47

As it says on the tin,

Manage to get through to speak to someone in contributor relations, (must of been a bit of a shock for them to talk to the filth that they feed off, but hey ho) she told me that a $1000 fraudulent transactions in an hour, is the risk that I take for selling online, I might have been a bit curt, After all, I am their client, they make money from me. I pay them 65% on every sale to market and protect my work.

posted this in the forums

I am exclusive here for you to protect my work, you make 65% on every sale to protect my work, I had to call you to inform you that $1000 of sales in the past hour might be a tad suspicious, along with giving work away to Google, what exactly do you do to justify your percentage?

One snotty illiterate sitemail later, and I am banned from the forums.

I was a loyal exclusive, ( I know, stupid)

I hope was is the operative word.

Jo Ann Snover · « **Reply #2 on:** January 30, 2013, 18:55 »

I'm really sorry you got hit with this. There is life after exclusivity (e.g. me!) if you decide you've had enough

I don't know how the other sites manage it but it seems iStock is the refund champion

ShadySue · « **Reply #3 on:** January 30, 2013, 19:01 »

So, was Lobo lying when he wrote:
Hold on a second. You called and talked to someone(I don't know how)
{@Lobo, it's called a phone}
(Lobo once said that contributors could not ever phone CR, no exceptions, and that was in response to a contributor/buyer apparently trying to ask a question in their buyer capacity. However a different admin [oldladybird?] said we had to phone as soon as we suspected fraudulent activity. But Lobo seems not to know about that.

"and railed on the Contributor Relations rep demanding an apology from someone higher up than her. I'm not sure what you think you will accomplish by not telling the entire story, but I will tell you this I'm not going to let you make a bunch of unfounded statements in here.
It's not going to happen. So please understand your not entirely being truthful in here."
http://www.istockphoto.com/forum_messages.php?threadid=351067&messageid=6833227
If there is more to the story, can you share it?
If there isn't, make a screendump very quickly as that could be libel.

mbug · « **Reply #4 on:** January 30, 2013, 19:01 »

Sorry, it is now 111 refunds, and they ban me for being angry!!!, What do they expect me to be? Grateful for the exposure? Member for 10 years, exclusive for 5, just about had enough, bar stewards.

KarenH · « **Reply #5 on:** January 30, 2013, 19:02 »

To just say that's the risk he takes when he sells online -- what an incredibly insensitive cavalier attitude, and certainly not appropriate when they're taking the lion's share of the royalties! I wonder though if he didn't get an actual contributor support person (do they have those there anymore?), and maybe got someone who just happened to answer the phone and didn't know what to do.

mbug · « **Reply #6 on:** January 30, 2013, 19:12 »

I'm a she :-). Called this number 44 (0) 203 227 2713 (it is on the website), was a bit surprised to talk to someone, and yes I was a bit upset, it was obvious someone was stealing my work, and rather than solutions , or apologies, I was receiving patronising platitudes from the people I pay to protect/market my work. Sorry cant really talk right now I am so angry.

Suljo · « **Reply #7 on:** January 30, 2013, 19:14 »

Quote from: mbug on January 30, 2013, 18:47

As it says on the tin,

Manage to get through to speak to someone in contributor relations, (must of been a bit of a shock for them to talk to the filth that they feed off, but hey ho) she told me that a $1000 fraudulent transactions in an hour, is the risk that I take for selling online, I might have been a bit curt, After all, I am their client, they make money from me. I pay them 65% on every sale to market and protect my work.

posted this in the forums

I am exclusive here for you to protect my work, you make 65% on every sale to protect my work, I had to call you to inform you that $1000 of sales in the past hour might be a tad suspicious, along with giving work away to Google, what exactly do you do to justify your percentage?

One snotty illiterate sitemail later, and I am banned from the forums.

I was a loyal exclusive, ( I know, stupid)

From the forum or from the site mail?
Last few weeks they are little nervous with stinking pile of crap which they produce in they office which cause explosion of they fcktard mental diarrhea.

mbug · « **Reply #8 on:** January 30, 2013, 19:22 »

134 refunds and counting

click_click · « **Reply #9 on:** January 30, 2013, 19:23 »

Quote from: KarenH on January 30, 2013, 19:02

To just say that's the risk he takes when he sells online -- what an incredibly insensitive cavalier attitude, and certainly not appropriate when they're taking the lion's share of the royalties!...

Unreal behavior! To speak to your own exclusives that way is a disgrace.

Where does this support rep think their salary money is coming from???

WOW, sorry the OP had to go through this.

KarenH · « **Reply #10 on:** January 30, 2013, 19:24 »

Quote from: mbug on January 30, 2013, 19:12

I'm a she :-). Called this number 44 (0) 203 227 2713, was a bit surprised to talk to someone, and yes I was a bit upset, it was obvious someone was stealing my work, and rather than solutions , or apologies, I was receiving patronising platitudes from the people I pay to protect/market my work. Sorry cant really talk right now I am so angry.

Oops, apologies for the wrong pronoun!

That would have made me angry too -- they used to say call right away if there is any indication of a fraud, but they seem to not really mean that.

ShadySue · « **Reply #11 on:** January 30, 2013, 19:30 »

Quote from: KarenH on January 30, 2013, 19:24

Quote from: mbug on January 30, 2013, 19:12
I'm a she :-). Called this number 44 (0) 203 227 2713, was a bit surprised to talk to someone, and yes I was a bit upset, it was obvious someone was stealing my work, and rather than solutions , or apologies, I was receiving patronising platitudes from the people I pay to protect/market my work. Sorry cant really talk right now I am so angry.
Oops, apologies for the wrong pronoun! That would have made me angry too -- they used to say call right away if there is any indication of a fraud, but they seem to not really mean that.

No, it's just that Lobo isn't up to speed on that.
Anyone have a link to the post which said we should phone if there was a reasonable suspicion of fraud?

mbug · « **Reply #12 on:** January 30, 2013, 19:33 »

Quote from: ShadySue on January 30, 2013, 19:01

So, was Lobo lying when he wrote:
Hold on a second. You called and talked to someone(I don't know how)
{@Lobo, it's called a phone}
(Lobo once said that contributors could not ever phone CR, no exceptions, and that was in response to a contributor/buyer apparently trying to ask a question in their buyer capacity. However a different admin [oldladybird?] said we had to phone as soon as we suspected fraudulent activity. But Lobo seems not to know about that.

"and railed on the Contributor Relations rep demanding an apology from someone higher up than her. I'm not sure what you think you will accomplish by not telling the entire story, but I will tell you this I'm not going to let you make a bunch of unfounded statements in here.
It's not going to happen. So please understand your not entirely being truthful in here."
http://www.istockphoto.com/forum_messages.php?threadid=351067&messageid=6833227
If there is more to the story, can you share it?
If there isn't, make a screendump very quickly as that could be libel.

No, no more to the story, and yes I did take a screen grab

flotsom · « **Reply #13 on:** January 30, 2013, 19:33 »

The more I read about igetty the more I dislike them, they're totally unbelievable. Arrogant bar stewards!

Suljo · « **Reply #14 on:** January 30, 2013, 19:36 »

Sometimes I ask my self how it is possible that this kind of iLive-stock organisms just dont forgot to breath.

John W. · « **Reply #15 on:** January 30, 2013, 19:46 »

This is unbelievable. Did you quit exclusivity already? as I see no crown.

ShadySue · « **Reply #16 on:** January 30, 2013, 19:47 »

Quote from: jwolf on January 30, 2013, 19:46

This is unbelievable. Did you quit exclusivity already? as I see no crown.

It's a yellow paintbrush for an exclusive illustrator.

mbug · « **Reply #17 on:** January 30, 2013, 19:50 »

Im a Vector Illustrator, we no longer get a lckle exclusive crown, I believe our pen nib icon is a slightly different colour, to be honest, i am not that interested anymore.

Amanda_K · « **Reply #18 on:** January 30, 2013, 20:29 »

You have a great portfolio and a unique style! Sorry you are having to deal with this. As a former exclusive illustrator there are other sites out there that are much more enjoyable to upload to/deal with and you'd probably do well as an independent if you decide to go in that direction.

ShadySue · « **Reply #19 on:** January 30, 2013, 20:38 »

Quote from: mbug on January 30, 2013, 19:01

Sorry, it is now 111 refunds, and they ban me for being angry!!!, What do they expect me to be? Grateful for the exposure? Member for 10 years, exclusive for 5, just about had enough, bar stewards.

I'd certainly be mad if that happened to me, so it's not surprising if you hd the red mist coming down.

mbug · « **Reply #20 on:** January 31, 2013, 03:06 »

I have slept on this, and am still angry, but also very upset. I can not believe that after allowing somebody to steal 136 of my files, they close my thread down, ban me from the forums, and accuse me of lying. All I can imagine is they want to keep the scale of their incompetence and lack of security quiet. What a way to treat Clients, shocking.

Jo Ann Snover · « **Reply #21 on:** January 31, 2013, 03:17 »

Quote from: mbug on January 31, 2013, 03:06

I have slept on this, and am still angry, but also very upset. I can not believe that after allowing somebody to steal 136 of my files, they close my thread down, ban me from the forums, and accuse me of lying. All I can imagine is they want to keep the scale of their incompetence and lack of security quiet. What a way to treat Clients, shocking.

They can't ban you from Facebook, Twitter or posting on your own blog. I'd suggest you make a lot of noise about what happened to you. Be careful not to libel them - don't want more fun with the Getty legal team - but there is generally a fair bit of mileage in getting the word out about what's going on and how a contributor's work was mishandled. It won't get you your files back, but it should allow you to set the record straight.

Horrible as this is, it isn't an isolated incident at iStock - having large numbers of sales in a short period of time that turn out to be fraud. They keep saying that this is just the cost of doing business online and via credit cards, but if that's true, why isn't this happening at all the agencies? I just don't buy their explanations.

basti · « **Reply #22 on:** January 31, 2013, 03:56 »

Mbug: This behaviour is quite typical, honestly said not only for IStock. I would write a short email to the support with about this:

My dear guys, I was loyal exclusive many years and because of YOUR mistakes MY illustrationes were stolen. When I told that to you, I was accused of lying, banned and told some excuses of "risk of selling online". Im sorry that it got this way and I will publish whole story including screens from phorums on independent phorum. You should take also some responsibility if you take most of royalties and behave this way.

Have a nice day

They should realize who is really making most of work in this business. Definitely not tha agency which is taking most of profit...

nicku · « **Reply #23 on:** January 31, 2013, 05:25 »

Quote from: mbug on January 30, 2013, 18:47

As it says on the tin,

Manage to get through to speak to someone in contributor relations, (must of been a bit of a shock for them to actually talk to the lowly contributor that they feed off, but hey ho) she told me that $1000 fraudulent transactions in an hour, is the risk that I take for selling online, I might have been a bit curt, after all, I am their client, they make money from me. I pay them 65% on every sale to market and protect my work.

posted this in the forums

I am exclusive here for you to protect my work, you make 65% on every sale to protect my work, I had to call you to inform you that $1000 of sales in the past hour might be a tad suspicious, along with giving work away to Google, what exactly do you do to justify your percentage?

One snotty illiterate email from them later, and I am banned from the forums.

I was a loyal exclusive, ( I know, stupid)

(edited to remove some of the rage)

Another BIG + for working SS.... they NEVER refund. We pay the commission and they deliver/protect us. If is committed any fraud we... the contributors don't have any fault.

Zerkalo · « **Reply #24 on:** January 31, 2013, 05:39 »

Very sad. I wish you strength.

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Author Topic: 82 refunds in the past hour (Read 11230 times)

mbug

cathyslife

Jo Ann Snover

ShadySue

mbug

KarenH

mbug

Suljo

mbug

click_click

KarenH

ShadySue

mbug

flotsom

Suljo

John W.

ShadySue

mbug

Amanda_K

ShadySue

mbug

Jo Ann Snover

basti

nicku

Zerkalo

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