It may just get locked, but if you get a chance to go and post in
this thread on IS, I think it'd be worth it to hear from contributors that we are not happy about two recent cases where we were underpaid by IS.
In both cases, a contributor noticed and kept badgering support until they got an answer. It shouldn't be this loosey-goosey given the amount of our money being funneled through the site.
I also
posted a suggestion yesterday about getting downloadable detailed sales data - something that can be put in a spreadsheet and that will make these kinds of mistakes much easier to track and spot.
The phrase "trust, but verify" comes to mind when dealing with large sums of money on an e-commerce site. As I posted elsewhere about the EL underpayment issue, it's unfathomable that they don't have procedures that would catch these sorts of mistakes. But if they don't, we can't have it be so hard for us to track what they're doing.