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Author Topic: deep meta site status?  (Read 2263 times)

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« on: January 08, 2021, 15:49 »
0
Hallo, are you having problems with that site too?
It keep on saying "error, refresh" ... no matter what's the page.


ShadySue

  • There is a crack in everything
« Reply #1 on: January 08, 2021, 16:12 »
0
It's working fine here. Looks as though I hadn't been on DM since September (I upload directly) as I had quite a lot of synching including 2 months of statements. Maybe I'm on an older version though: 3.18.3. Also, I didn't try to upload anything. I synched then looked at statements, batches, sales and statments, all seem OK.

So, out of curiosity I then updated to v3.19.0 (Windows, 2 Jan) and can get on to all the above pages and others, but again I didn't try to upload anything.

Hope you get sorted soon.

Added: I was trying to find out what had happened to a particular image which seems to have disappeared from my port. Sometimes imn the past I've found these in DM under 'inactive', but maybe only if it was removed since the last sync. Anyway, as an adjunct to that, I see that DM says I only have 10 active files on iS keyworded Dublin, but according to iStock itself, it's 82 (visible in my port). Weird. Also, under Sales keyworded Dublin I see 0, but I know from iStock and TodayIs20 that's not true.

Maybe, as the API is down while it takes iS a long time to work out our percentages for next year, DM can't pull all stats at the moment? I'm not getting any error messages as of now.
« Last Edit: January 08, 2021, 18:05 by ShadySue »

« Reply #2 on: January 09, 2021, 14:17 »
0
It's working fine here. Looks as though I hadn't been on DM since September (I upload directly) as I had quite a lot of synching including 2 months of statements. Maybe I'm on an older version though: 3.18.3. Also, I didn't try to upload anything. I synched then looked at statements, batches, sales and statments, all seem OK.

So, out of curiosity I then updated to v3.19.0 (Windows, 2 Jan) and can get on to all the above pages and others, but again I didn't try to upload anything.

Hope you get sorted soon.

Added: I was trying to find out what had happened to a particular image which seems to have disappeared from my port. Sometimes imn the past I've found these in DM under 'inactive', but maybe only if it was removed since the last sync. Anyway, as an adjunct to that, I see that DM says I only have 10 active files on iS keyworded Dublin, but according to iStock itself, it's 82 (visible in my port). Weird. Also, under Sales keyworded Dublin I see 0, but I know from iStock and TodayIs20 that's not true.

Maybe, as the API is down while it takes iS a long time to work out our percentages for next year, DM can't pull all stats at the moment? I'm not getting any error messages as of now.

sorry Shady, it's not deep meta itself that's not working, I'm talking about the website, using a web browser, the one you use to check help, history, information about the software. Download of new version works. But when I went to the site to check for info, it answers with "ERROR, refresh"

ShadySue

  • There is a crack in everything
« Reply #3 on: January 09, 2021, 15:12 »
0
It's working fine here. Looks as though I hadn't been on DM since September (I upload directly) as I had quite a lot of synching including 2 months of statements. Maybe I'm on an older version though: 3.18.3. Also, I didn't try to upload anything. I synched then looked at statements, batches, sales and statments, all seem OK.

So, out of curiosity I then updated to v3.19.0 (Windows, 2 Jan) and can get on to all the above pages and others, but again I didn't try to upload anything.

Hope you get sorted soon.

Added: I was trying to find out what had happened to a particular image which seems to have disappeared from my port. Sometimes imn the past I've found these in DM under 'inactive', but maybe only if it was removed since the last sync. Anyway, as an adjunct to that, I see that DM says I only have 10 active files on iS keyworded Dublin, but according to iStock itself, it's 82 (visible in my port). Weird. Also, under Sales keyworded Dublin I see 0, but I know from iStock and TodayIs20 that's not true.

Maybe, as the API is down while it takes iS a long time to work out our percentages for next year, DM can't pull all stats at the moment? I'm not getting any error messages as of now.

sorry Shady, it's not deep meta itself that's not working, I'm talking about the website, using a web browser, the one you use to check help, history, information about the software. Download of new version works. But when I went to the site to check for info, it answers with "ERROR, refresh"

Sorry, I misunderstood.
But the actual site is working for me right now, at least all the main headers, FAQs, Get Started (random selection of pages_, News, Support, Contact.
That's with FF 84.0.2 on Windows 10. Also Edge v 87.0.664.75. Also Chrome 87.0.4280.88.
Maybe you're using a Mac?
Even if not, stuff happens. I can't get the new PS version ('sky replacement', she screamed!) to go onto my desktop, despite three different, lovely and patient helpdesk people trying all sorts of things (and of course, computer shops are closed atm), but it went onto my tablet on my first try.  ::)


 

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