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Author Topic: ESP  (Read 136907 times)

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« Reply #225 on: February 10, 2017, 10:58 »
0
Logged in using the Forgot password option. Now it says:

We're sorry.
Your account is not currently set up for ESP access.

Is this supposed to be normal? I'm getting tired of this mess.
Did you get an ESP invite for video a few years back? Some people who did have reported seeing that error message, despite (or perhaps because) of never having UL'd any clips via ESP. If so, you need to find that email (!) and copy and paste the link given there.

That link didn't work anymore.

Edit: Tried that link again, copy paste instead of clicking it, now I could sign in and my account page was active.
« Last Edit: February 10, 2017, 11:11 by Noedelhap »


« Reply #226 on: February 10, 2017, 11:55 »
+3
Received today the email "Your new sign-in credentials for ESP" but where it is saying "Follow your unique link:" There is no link!

Now if I go to the ESP page I can logon with my email address and my iStock password, but is that correct?

« Reply #227 on: February 10, 2017, 12:00 »
+2
Received today the email "Your new sign-in credentials for ESP" but where it is saying "Follow your unique link:" There is no link!

Now if I go to the ESP page I can logon with my email address and my iStock password, but is that correct?

Same here... finally that email arrived but there is no unique link...

« Reply #228 on: February 10, 2017, 12:05 »
+1
Received today the email "Your new sign-in credentials for ESP" but where it is saying "Follow your unique link:" There is no link!

Now if I go to the ESP page I can logon with my email address and my iStock password, but is that correct?

Same here... finally that email arrived but there is no unique link...

Just received the mail from IStock, one week after due date. And no unique link either......

« Reply #229 on: February 10, 2017, 12:15 »
0
Ok, got the login mail, says that i need to follow my unique link. Which i can't seem to find...  Guess it continues

« Reply #230 on: February 10, 2017, 12:16 »
0
I wrote them and told them I did not get my invite.

They told me ALL invites has been sent out as of Monday.

I write them back that I had NOT gotten an invite.

Thy sent an invite that said I had to use my unique link to sign in ir else the invite would expire in 30 days.

There is NO link in the email invite.

NOW WHAT?

Paulo M. F. Pires

  • "No Gods No Masters"
« Reply #231 on: February 10, 2017, 12:20 »
0
For those more distracted... link is there as "test ( start wth https:// ). Select and copy and paste on browser..

« Reply #232 on: February 10, 2017, 12:32 »
0
I got that linkless email and managed to sign in to ESP with my Istock username and pasword...
Did work and immediately went to royalties because it would be nice to receive some info after two months waiting:


No data available
Royalties data will not be available until your first transaction has occurred. Please try again next month.

Looks like it's going to take another month before something shows up, if there were transactions.

ShadySue

  • There is a crack in everything
« Reply #233 on: February 10, 2017, 12:42 »
+1
I got that linkless email and managed to sign in to ESP with my Istock username and pasword...
Did work and immediately went to royalties because it would be nice to receive some info after two months waiting:


No data available
Royalties data will not be available until your first transaction has occurred. Please try again next month.

Looks like it's going to take another month before something shows up, if there were transactions.

Allegedly we're going to be paid on or around 20th Feb.
You can see how many files you're selling (credits, subs and GI/G+ [NOT PP}) if you're in ESP, by clicking on Account Management and riffling around a bit.
Deeply worrying (for me) if it's accurate - I seem to have sold 2 or fewer licences each day this week - including subs.

« Reply #234 on: February 10, 2017, 12:54 »
0
I got that linkless email and managed to sign in to ESP with my Istock username and pasword...
Did work and immediately went to royalties because it would be nice to receive some info after two months waiting:


No data available
Royalties data will not be available until your first transaction has occurred. Please try again next month.

Looks like it's going to take another month before something shows up, if there were transactions.

Allegedly we're going to be paid on or around 20th Feb.
You can see how many files you're selling (credits, subs and GI/G+ [NOT PP}) if you're in ESP, by clicking on Account Management and riffling around a bit.
Deeply worrying (for me) if it's accurate - I seem to have sold 2 or fewer licences each day this week - including subs.

Where do you see these stats in Account Management? All I can find is "downloads year to date" under the Profile tab and I presume that's only credit sales.

« Reply #235 on: February 10, 2017, 13:11 »
0
Same here! Received e-mail today with unique link ... but there was no link

And then no royality data either:

Royalties data will not be available until your first transaction has occurred. Please try again next month.

Frustrating.

« Reply #236 on: February 10, 2017, 13:15 »
0
Yes, same here ... e-mail received ... no unique link ...

But ... we need to change password or I can keep the old one ?

ShadySue

  • There is a crack in everything
« Reply #237 on: February 10, 2017, 13:34 »
0
I got that linkless email and managed to sign in to ESP with my Istock username and pasword...
Did work and immediately went to royalties because it would be nice to receive some info after two months waiting:


No data available
Royalties data will not be available until your first transaction has occurred. Please try again next month.

Looks like it's going to take another month before something shows up, if there were transactions.

Allegedly we're going to be paid on or around 20th Feb.
You can see how many files you're selling (credits, subs and GI/G+ [NOT PP}) if you're in ESP, by clicking on Account Management and riffling around a bit.
Deeply worrying (for me) if it's accurate - I seem to have sold 2 or fewer licences each day this week - including subs.

Where do you see these stats in Account Management? All I can find is "downloads year to date" under the Profile tab and I presume that's only credit sales.

That's the ones.
Admin says on their forum that that is all stats except PP.
(Only number of sales, not $$)
If it's credit sales, I'd be laughing, it would be well up on last year, but if it includes Subs, I'm down.
Also IF DM2 credit sales stats are accurate, then the downloads year to date are a lot more than DM2 is reporting.
For example, yesterday ESP downloads YTD reported only 2 new sales, and DM2 reported one credit sale, so presumbly I got only one sub*.
Today ESP has risen by one, and DM2 hasn't, so presumably all I've had today is one sub*.
*or GI/G+

I was already getting fewer subs per month than I used to get credit sales, but now ... and earning me "as little as 28c".

« Reply #238 on: February 10, 2017, 13:35 »
0
Email but where is th f.u..ing link?

Unbelievable!!!

« Reply #239 on: February 10, 2017, 14:00 »
0
Yep got the email too but no link!  >:(
Logged into istock as usual but would only allow me to log in using the new username from the email.
Is that correct? This is crazy!

« Reply #240 on: February 10, 2017, 14:11 »
0
just got the invitation email, but
no unique link
no portofolio images
no earning/payment data
upload in deepmeta v 3.0.1 still error (forbidden)

i guess i'll just wait till 20th feb then..??

« Reply #241 on: February 10, 2017, 14:25 »
+2
Slightly unrelated to the issue of accessing ESP, but still equally outrageous, the reason why we won't see the current balance on IS/Getty anymore (official response) is:

You cannot find your balance because it is not there to be found. ESP does not show your current balance because we no longer calculate a current balance. This is partly due to the fact that the vast majority of sales are subs and the royalties for these can only be worked out at the end of the relevant period that the subscription was valid for, so they cannot be reported live. Once the sales reports are published on Feb 20th though you will see what you have sold and what you have earned.

I just wonder how other agencies manage to report live balance which is composed of subs sales as well? Where's the catch?

« Reply #242 on: February 10, 2017, 14:56 »
+2
woooow....so very transparent.
let the suckers work and we will pay them with whatever sum we like. maybe sometimes we will pay them by organizing a raffle and they will be so happy thinking somebody actualy bought theirs photos
« Last Edit: February 10, 2017, 15:04 by vladimir »

« Reply #243 on: February 10, 2017, 15:04 »
0
This ALL is a BIG JOKE! What a weird agency:/

« Reply #244 on: February 10, 2017, 15:12 »
+1
My email didn't show the unique link either, but when I looked on the top of the image, I saw this:

"If you're having trouble viewing this email, read the online version."

And I click on the online version, it took me to the right email content with the right link.
I hope you all can check again successfully!

drd

« Reply #245 on: February 10, 2017, 15:15 »
0
What makes everything more strange is that I cannot login to the gettyforums anymore as the forums are gone. Everything happening in the same time, what a coincidence?!

« Reply #246 on: February 10, 2017, 15:23 »
0
I got that linkless email and managed to sign in to ESP with my Istock username and pasword...
Did work and immediately went to royalties because it would be nice to receive some info after two months waiting:


No data available
Royalties data will not be available until your first transaction has occurred. Please try again next month.

Looks like it's going to take another month before something shows up, if there were transactions.

Allegedly we're going to be paid on or around 20th Feb.
You can see how many files you're selling (credits, subs and GI/G+ [NOT PP}) if you're in ESP, by clicking on Account Management and riffling around a bit.
Deeply worrying (for me) if it's accurate - I seem to have sold 2 or fewer licences each day this week - including subs.

Where do you see these stats in Account Management? All I can find is "downloads year to date" under the Profile tab and I presume that's only credit sales.

That's the ones.
Admin says on their forum that that is all stats except PP.
(Only number of sales, not $$)
If it's credit sales, I'd be laughing, it would be well up on last year, but if it includes Subs, I'm down.
Also IF DM2 credit sales stats are accurate, then the downloads year to date are a lot more than DM2 is reporting.
For example, yesterday ESP downloads YTD reported only 2 new sales, and DM2 reported one credit sale, so presumbly I got only one sub*.
Today ESP has risen by one, and DM2 hasn't, so presumably all I've had today is one sub*.
*or GI/G+

I was already getting fewer subs per month than I used to get credit sales, but now ... and earning me "as little as 28c".

I only have a tiny number of sales (so I'm not sure why I'm even bothering with all this) but I know that all except one listed in the downloads-year-to-date were credit sales because they were there before this whole ESP migration mess started. The final one showed up just at the very moment of the "cutover" (as IS called it) and I lost access to any useful information at that point. The app iStock Stats seemed to suggest the last sale was also a credit sale but who knows if that's correct? Probably not even IS.

« Reply #247 on: February 10, 2017, 15:34 »
0
My email didn't show the unique link either, but when I looked on the top of the image, I saw this:

"If you're having trouble viewing this email, read the online version."

And I click on the online version, it took me to the right email content with the right link.
I hope you all can check again successfully!

Thank you :)

PureArt

  • UK
« Reply #248 on: February 10, 2017, 16:02 »
0
My email didn't show the unique link either, but when I looked on the top of the image, I saw this:

"If you're having trouble viewing this email, read the online version."

And I click on the online version, it took me to the right email content with the right link.
I hope you all can check again successfully!

Tried this. It shows the same email _without_ the unique link.

« Reply #249 on: February 10, 2017, 16:13 »
+2
For me, at least, the original email (without the link) same first, followed 3 hours later with a second email with the link . . . .  crazy but true.


 

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