Post by: Stock Wife on January 14, 2017, 17:34
Post by: dpimborough on January 15, 2017, 04:53
Post by: Pauws99 on January 15, 2017, 06:09
According to Getty/iStock the ESP platform won't be available until February for photo/image contributorsSo April then........ ::)
Post by: littleny on January 15, 2017, 08:32
According to Getty/iStock the ESP platform won't be available until February for photo/image contributorswhat is ESP
Post by: LDV81 on January 15, 2017, 09:54
According to Getty/iStock the ESP platform won't be available until February for photo/image contributorswhat is ESP
ESP: Extrasensory perception, also called sixth sense. It is required to explain me why I should bother with these schmucks and lose my time with their joke of an agency.
https://en.wikipedia.org/wiki/Extrasensory_perception
Post by: dpimborough on January 15, 2017, 11:25
According to Getty/iStock the ESP platform won't be available until February for photo/image contributorswhat is ESP
To be honest I've no idea what it means just more obscure Getty stuff
Here's a link to the login page https://www.espaws.com/sign-in?returnUrl=/ (https://www.espaws.com/sign-in?returnUrl=/)
Post by: Jafo2016 on January 15, 2017, 12:48
According to Getty/iStock the ESP platform won't be available until February for photo/image contributorswhat is ESP
To be honest I've no idea what it means just more obscure Getty stuff
Here's a link to the login page https://www.espaws.com/sign-in?returnUrl=/ (https://www.espaws.com/sign-in?returnUrl=/)
Typical corporate speak letters and acronyms. ESP (Enterprise Submission Platform) I can translate this and the exciting news for contributors as more iStock B.S.
Post by: Chichikov on January 16, 2017, 11:54
ExtraShitPhotosAccording to Getty/iStock the ESP platform won't be available until February for photo/image contributorswhat is ESP
Post by: Julied83 on January 16, 2017, 15:51
Post by: unnonimus on January 16, 2017, 18:54
the espaws login and password is not the same as istockphoto.com or other web sites. so if you have an account on one, it does not create the account on espaws.com. you need to have a new account created. it is possible they will port your account over at some point in the future.
Post by: MRommens on January 17, 2017, 03:25
They can pay or convert to the new system.
For now I've stopped uploading.
If they nothing to do with the account (and stole my $ 38), I consider to stop iStock.
I'am a small contributer (and have never a payout).
Post by: mojaric on January 17, 2017, 04:01
Post by: ShadySue on January 17, 2017, 04:07
i'm uploading fine ok ESP, it's not perflctly working but it's still better than the old system....what is still unknow is our balance which is an unbelivable situationYour balance isn't showing get on iS, but you can see it on Deep Metals.
Post by: dpimborough on January 17, 2017, 04:11
ExtraShitPhotosAccording to Getty/iStock the ESP platform won't be available until February for photo/image contributorswhat is ESP
I laughed so hard I almost peed my pants :D
Post by: FlowerPower on January 17, 2017, 12:37
Can't see what sold, can't see much but blue bars, DM doesn't update. Nice work Getty.
Post by: ShadySue on January 17, 2017, 13:53
Post by: MRommens on January 17, 2017, 14:24
DM is updating balance in real time, and credit downloads (and editorial deactivations, their latest little shocker) when refreshed. However, it seems not to be recording views, which will be connected with the iS API changes.DM??
Post by: ShadySue on January 17, 2017, 14:28
DeepMetaDM is updating balance in real time, and credit downloads (and editorial deactivations, their latest little shocker) when refreshed. However, it seems not to be recording views, which will be connected with the iS API changes.DM??
Post by: MRommens on January 17, 2017, 15:25
DeepMeta show the right account balance:
http://www.deepmeta.com/ (http://www.deepmeta.com/)
Only in Januari, no sales
Post by: Tyson Anderson on January 17, 2017, 17:05
Post by: ShadySue on January 17, 2017, 17:33
It looks like iStock and Getty get hated on pretty hard here... but doesn't anyone think this might be a change for the better? A one month inconvenience and transition to ESP and they might just be creating a more user friendly interface. Maybe I'm just hoping here...Maybe1, and clearly a lot of people on msg can't be bothered to go and look up the relevant information on their forum. but it's the lower prices for subs which concern me far more, given the near-disappearance of credit sales.
1but the ESP experience hasn't been without hitches for the video contributers who have access to it already. I guess the Pollyanna view would be that they are the guinea pigs helping iron out the bugs
The apparently-poor technical ability of the iS/Getty team2 is, sadly, notorious, so it would indeed be a great surprise if, even after the considerable push-back on the ETA, it arrives and works smoothly from the start.
2or any number and manner of factors adversely affecting their ability to function properly
But really, what's to love about iStock nowadays?
Post by: breamal73 on January 18, 2017, 06:38
It looks like iStock and Getty get hated on pretty hard here... but doesn't anyone think this might be a change for the better? A one month inconvenience and transition to ESP and they might just be creating a more user friendly interface. Maybe I'm just hoping here...There shouldn't be a month of inconvenience (do you honestly believe this will be sorted in a month?).
What should happen, and what most major corporations do, is develop and thoroughly test a new system on a parallel virtual website and network and only when it's running smoothly with no bugs do you go live on the real website.
Getty's strategy is more a case of constantly throwing crap at the fan on the actual site to see what sticks.
As for deepmeta, if it's actually working for balance totals then I'm in deep trouble because it's been stuck on zero since December and I can't remember going this long without a credit sale.
Post by: ShadySue on January 18, 2017, 07:14
As for deepmeta, if it's actually working for balance totals then I'm in deep trouble because it's been stuck on zero since December and I can't remember going this long without a credit sale.It's working (to some extent*) for me and for several others. I haven't read of anyone saying it isn't working.
*You can double check in your stats graphs on your home page. I can see my (few) January sales there, in DM (can sort sales by last downloaded, triangle down), and by following the link on the iS forum to 'last downloads' (you don't see the date or value of licences, but if you know what sold last you can see when sales are added).
Post by: polar on January 18, 2017, 12:16
As for deepmeta, if it's actually working for balance totals then I'm in deep trouble because it's been stuck on zero since December and I can't remember going this long without a credit sale.It's working (to some extent*) for me and for several others. I haven't read of anyone saying it isn't working.
*You can double check in your stats graphs on your home page. I can see my (few) January sales there, in DM (can sort sales by last downloaded, triangle down), and by following the link on the iS forum to 'last downloads' (you don't see the date of value of lilcences, but if you know what sold last you can see when sales are added).
Thanks for this useful tip. I've been using the iPhone app iStock Stats to check my balance but it hasn't budged since I started using it near the beginning of January. Given the moribund state of my tiny portfolio, it was entirely possible that there was nothing more to report, and checking my stats graph as you suggested confirmed this. :(
If anyone else who's using this app could let me know if you're still getting updated balance info, I'd appreciate it.
Post by: pjhpix on January 18, 2017, 12:37
Post by: polar on January 18, 2017, 14:22
This doesn't work for me. The data I obtain fron both sources does not show any activity beyond 21st December (possible, but unlikely !!)
I only downloaded the iStock Stats app in early January and it did show a new balance that reflected my one sale in the first week of January, so it was working at least up to that point. I haven't had any sales since then -- which doesn't surprise me in the least -- so I can't tell whether it's still able to update the balance.
Post by: peter750 on January 18, 2017, 15:42
It looks like iStock and Getty get hated on pretty hard here... but doesn't anyone think this might be a change for the better? A one month inconvenience and transition to ESP and they might just be creating a more user friendly interface. Maybe I'm just hoping here...There shouldn't be a month of inconvenience (do you honestly believe this will be sorted in a month?).
What should happen, and what most major corporations do, is develop and thoroughly test a new system on a parallel virtual website and network and only when it's running smoothly with no bugs do you go live on the real website.
Getty's strategy is more a case of constantly throwing crap at the fan on the actual site to see what sticks.
As for deepmeta, if it's actually working for balance totals then I'm in deep trouble because it's been stuck on zero since December and I can't remember going this long without a credit sale.
Mine (deepmeta) hasn't updated at all since 27th December. Not a single update of stats or balance. Something definitely wrong!
Post by: Rage on January 18, 2017, 21:55
Post by: pixmicro on January 19, 2017, 05:55
Post by: ShadySue on January 19, 2017, 07:09
No sales in jan here either. I would be happier if it's a system fault rather than assume that iStock is so far gone that it can't even get us salesYou could always contact CR (and wait a while) to check.
I had a sale drop in on iS this a.m. (not a common occurrence!) and the DM balance immediately updated (not the monthly balance, that will happen ovenight tonight, like the daily stats chart on iS). Doing a 'fetch' brought up that file and it's now on top of the downloads in DM, and the monthly balance has not updated, and is lower than the Balance. Also the number of monthly sales hasn't updated to include this morning's sale, presumably it will (as usual) update that tomorrow at the same time as iS's daily sales charts updates.
Post by: Zalee on January 19, 2017, 07:22
Post by: r2d2 on January 19, 2017, 08:47
I know nothing about my money since december. They have this information and dont give us the information.
I think all contributors should make a campaign to fight against this scammers only deleting is not enough....
Istock is pure microstock cancer if they die it is good for the whole market.
Lets fight them.
Post by: breamal73 on January 19, 2017, 08:49
Post by: pixmicro on January 19, 2017, 09:36
Post by: ShadySue on January 19, 2017, 09:45
this idio.ts. >:(
I know nothing about my money since december. They have this information and dont give us the information.
I think all contributors should make a campaign to fight against this scammers only deleting is not enough....
Istock is pure microstock cancer if they die it is good for the whole market.
Lets fight them.
The last person to have that idea started a petition, but I've no idea what happened to it
http://www.microstockgroup.com/istockphoto-com/istock-petition-please-sign-and-share (http://www.microstockgroup.com/istockphoto-com/istock-petition-please-sign-and-share)
I don't really know why it's only in the past week that people are getting so incensed about this when we were told (by email and on their forum) at the end of October that it was going to happen. Presumably that was when you should have taken whatever action you deemed best.
Like I said, I have access to details about my money via DM. I can't imagine why that isn't working for everyone, so you'd need to contact CR. You might get a quicker answer posting onto the DM thread on the iS/Getty forum - I don't see anyone posting that they're not seeing a balance on the last two pages of that thread, which takes us back to the 3rd Jan., so it can't be a common issue.
Apparently, something called iLucidata also currently gives access to your balance but I can't vouch for that as I don't use it.
Post by: Nica on January 19, 2017, 14:14
It looks like iStock and Getty get hated on pretty hard here... but doesn't anyone think this might be a change for the better? A one month inconvenience and transition to ESP and they might just be creating a more user friendly interface. Maybe I'm just hoping here...
Hope dies last ...
Post by: BigLeague on January 19, 2017, 15:00
is the login the same as istock?
Post by: ShadySue on January 19, 2017, 15:43
This [url=http://www.espaws.com]www.espaws.com[/url] ([url]http://www.espaws.com[/url]) website, is it the replacement for istock site?
is the login the same as istock?
We got an advance information email today about ESP. If you didn't get it, contact CR at once so that when the necessary information is emailled you'll get it.
Post by: BigLeague on January 19, 2017, 16:47
Post by: Zero Talent on January 19, 2017, 17:19
Are you sure you are not Bigly? ;D
Post by: YadaYadaYada on January 19, 2017, 19:42
Scheduled for January 3, 2017
iStock.com contributor tools will be retired on www.istockphoto.com/xnet (http://www.istockphoto.com/xnet)
Login details for the ESP Platform sent to iStockers
iStock contributor tools become available via the ESP Platform.
It's now weeks past that and what we got instead was, maybe February. Meanwhile they did retire the iStock information feed.
The ESP platform is integrated with the Getty Images keywording tree.
Your old keywords won't work anymore and a new version of DM is coming. Data will not be available the same as it was, but might be in the future.
The new platform should be better, easier and more friendly. I hope it is. After the usual SNAFUs I'm not confident.
Then they say, Our next official update will come in December when we share details of the main differences between uploading at iStock.com and the new batch functionality with ESP Upload.
This notice was emailed January 18th 2017. Does that deflate your confidence? :) Maybe they mean December 2017? I don't know anymore.
Post by: BigLeague on January 20, 2017, 17:00
Are you sure you are not Bigly? ;D
I dont know what that is, but i dont think so.
Post by: BigLeague on January 20, 2017, 17:03
But they wrote us,
Scheduled for January 3, 2017
iStock.com contributor tools will be retired on [url=http://www.istockphoto.com/xnet]www.istockphoto.com/xnet[/url] ([url]http://www.istockphoto.com/xnet[/url])
Login details for the ESP Platform sent to iStockers
iStock contributor tools become available via the ESP Platform.
It's now weeks past that and what we got instead was, maybe February. Meanwhile they did retire the iStock information feed.
The ESP platform is integrated with the Getty Images keywording tree.
Your old keywords won't work anymore and a new version of DM is coming. Data will not be available the same as it was, but might be in the future.
The new platform should be better, easier and more friendly. I hope it is. After the usual SNAFUs I'm not confident.
Then they say, Our next official update will come in December when we share details of the main differences between uploading at iStock.com and the new batch functionality with ESP Upload.
This notice was emailed January 18th 2017. Does that deflate your confidence? :) Maybe they mean December 2017? I don't know anymore.
Hang on..."Your old keywords won't work anymore " where did that come from
Heres a quote "Beginning February 20th, you will receive a detailed royalty statement every month followed by your payout around the 25th."
Post by: YadaYadaYada on January 21, 2017, 19:30
But they wrote us,
Scheduled for January 3, 2017
iStock.com contributor tools will be retired on [url=http://www.istockphoto.com/xnet]www.istockphoto.com/xnet[/url] ([url]http://www.istockphoto.com/xnet[/url])
Login details for the ESP Platform sent to iStockers
iStock contributor tools become available via the ESP Platform.
It's now weeks past that and what we got instead was, maybe February. Meanwhile they did retire the iStock information feed.
The ESP platform is integrated with the Getty Images keywording tree.
Your old keywords won't work anymore and a new version of DM is coming. Data will not be available the same as it was, but might be in the future.
The new platform should be better, easier and more friendly. I hope it is. After the usual SNAFUs I'm not confident.
Then they say, Our next official update will come in December when we share details of the main differences between uploading at iStock.com and the new batch functionality with ESP Upload.
This notice was emailed January 18th 2017. Does that deflate your confidence? :) Maybe they mean December 2017? I don't know anymore.
Hang on..."Your old keywords won't work anymore " where did that come from
Heres a quote "Beginning February 20th, you will receive a detailed royalty statement every month followed by your payout around the 25th."
I was possibly misreading the information. "Note however, that the new keyword vocabulary will be different, so your term-selections for keywords will not be imported. " Not keywords, but term selections. Which is, maybe something different?
http://www.deepmeta.com/Support/Articles/V3/ (http://www.deepmeta.com/Support/Articles/V3/)
Now back to the confidence question? Mailed on the 18th of January, a notice saying, Our next official update will come in December when we share details of the main differences between uploading at iStock.com and the new batch functionality with ESP Upload. ??? And still quoting the January 3rd date for ESP opening.
Post by: chrisdorney on January 23, 2017, 13:02
Post by: ShadySue on January 23, 2017, 13:42
Apolgoies if this question has already been asked - but how do we sign onto ESP? I don't have a getty username/password, I only have an istock username and password.Last week, we got a 'preparing' email to tell us we'd get another email with all the details when it becomes live at the beginning of Feb. If you didn't get the email you'll need to take out a support ticket to get all the emails.
Post by: chrisdorney on January 23, 2017, 14:58
Post by: YadaYadaYada on January 23, 2017, 20:53
Thanks ShadySue, i'll message them now.
Check your spam folder and acceptance settings. Check your email on your profile on iStock. Sometimes they are sending all this and it can get missed because somebody has notifications off or email filtered.
Post by: alohadave on January 24, 2017, 14:33
It looks like iStock and Getty get hated on pretty hard here... but doesn't anyone think this might be a change for the better? A one month inconvenience and transition to ESP and they might just be creating a more user friendly interface. Maybe I'm just hoping here...
ESP is god awful to use. I've been using it for a while on the Getty side, and it's confusing and hard to use.
Post by: polar on January 24, 2017, 14:47
ETA: Am I correct that there's no way now to find out which image was sold?
Post by: BigBubba on January 25, 2017, 10:07
Sent from my iPhone using Tapatalk
Post by: Jafo2016 on January 25, 2017, 10:22
I can confirm that the iStock Stats app is still updating account balance information. I managed to eke out a sale yesterday and the balance was updated.
ETA: Am I correct that there's no way now to find out which image was sold?
I see nothing but the blue bars. No other sales reporting since last month. That's all that shows in deepmeta too. No I haven't figured out a way to see what sold, maybe sombody else has? I looked everywhere I could think of. I figure we'll find out in Fab maybe.
Post by: fotoVoyager on January 25, 2017, 11:54
https://secure.istockphoto.com/my_uploads?order=LastDownload&page=1
for a few days more I think.
Post by: polar on January 25, 2017, 12:40
You can still use:
https://secure.istockphoto.com/my_uploads?order=LastDownload&page=1
for a few days more I think.
Thanks for this link. Are the images shown this way actually in the last download order? Since they've removed the column heading that you used to be able to click to re-order the images this way, it's hard to tell. I'm not sure from looking at my list; with sales so sparse, I can't remember what sold the last few times.
Post by: ShadySue on January 25, 2017, 14:41
Yes, credit sales only.You can still use:
https://secure.istockphoto.com/my_uploads?order=LastDownload&page=1
for a few days more I think.
Thanks for this link. Are the images shown this way actually in the last download order? Since they've removed the column heading that you used to be able to click to re-order the images this way, it's hard to tell. I'm not sure from looking at my list; with sales so sparse, I can't remember what sold the last few times.
Post by: YadaYadaYada on January 25, 2017, 23:34
Yes, credit sales only.You can still use:
https://secure.istockphoto.com/my_uploads?order=LastDownload&page=1
for a few days more I think.
Thanks for this link. Are the images shown this way actually in the last download order? Since they've removed the column heading that you used to be able to click to re-order the images this way, it's hard to tell. I'm not sure from looking at my list; with sales so sparse, I can't remember what sold the last few times.
Winner Sue, Credit sales only. :)
https://secure.istockphoto.com/stats_download.php?esource=2017_1_25_ALL_IS_HistRecords_em_SEG&type=monthly&offset=0&userID=000000&elqTrackId=F12464C4D28184C7EAF95621835431E6&elq=054a423a106041be8a6900057b5f1d1d&elqaid=10207&elqat=1&elqCampaignId=4924
You must download it by Jan 31st if you want to retain the detail!
Post by: polar on January 25, 2017, 23:42
Yes, credit sales only.You can still use:
https://secure.istockphoto.com/my_uploads?order=LastDownload&page=1
for a few days more I think.
Thanks for this link. Are the images shown this way actually in the last download order? Since they've removed the column heading that you used to be able to click to re-order the images this way, it's hard to tell. I'm not sure from looking at my list; with sales so sparse, I can't remember what sold the last few times.
Okay, thanks.
I'll be curious to see if the balance keeps showing up on this iOS app even after the official switch to ESP.
Post by: YadaYadaYada on January 26, 2017, 00:17
Yes, credit sales only.You can still use:
https://secure.istockphoto.com/my_uploads?order=LastDownload&page=1
for a few days more I think.
Thanks for this link. Are the images shown this way actually in the last download order? Since they've removed the column heading that you used to be able to click to re-order the images this way, it's hard to tell. I'm not sure from looking at my list; with sales so sparse, I can't remember what sold the last few times.
Okay, thanks.
I'll be curious to see if the balance keeps showing up on this iOS app even after the official switch to ESP.
You did understand the January 31st part right? It's potentially going to all gone from IS any day after that, without notice. If you want the data and the past, download it now.
Post by: polar on January 28, 2017, 04:08
Yes, credit sales only.You can still use:
https://secure.istockphoto.com/my_uploads?order=LastDownload&page=1
for a few days more I think.
Thanks for this link. Are the images shown this way actually in the last download order? Since they've removed the column heading that you used to be able to click to re-order the images this way, it's hard to tell. I'm not sure from looking at my list; with sales so sparse, I can't remember what sold the last few times.
Okay, thanks.
I'll be curious to see if the balance keeps showing up on this iOS app even after the official switch to ESP.
You did understand the January 31st part right? It's potentially going to all gone from IS any day after that, without notice. If you want the data and the past, download it now.
Yes, I understood what IS told us would happen. What makes you think that has any bearing on what actually will happen?
Post by: YadaYadaYada on January 28, 2017, 09:23
Yes, credit sales only.You can still use:
https://secure.istockphoto.com/my_uploads?order=LastDownload&page=1
for a few days more I think.
Thanks for this link. Are the images shown this way actually in the last download order? Since they've removed the column heading that you used to be able to click to re-order the images this way, it's hard to tell. I'm not sure from looking at my list; with sales so sparse, I can't remember what sold the last few times.
Okay, thanks.
I'll be curious to see if the balance keeps showing up on this iOS app even after the official switch to ESP.
You did understand the January 31st part right? It's potentially going to all gone from IS any day after that, without notice. If you want the data and the past, download it now.
Yes, I understood what IS told us would happen. What makes you think that has any bearing on what actually will happen?
Oh I understand now. You got me there. :)
Difference between what Getty man with forked tongue says and what he actually does. Whatever it is, should come with a new set of letters for some mystical acronym from above. ;D
Post by: Rage on January 29, 2017, 00:44
Post by: YadaYadaYada on January 29, 2017, 13:54
So when is this coming live
Surprise, sometime soon but according to Getty forum reporting is not until the 20th of Feb? No one knows and when it does, we don't know what will be showing.
Post by: ShadySue on January 29, 2017, 14:19
So when is this coming live
Surprise, sometime soon but according to Getty forum reporting is not until the 20th of Feb?
That's the date they gave us in the email of 23rd November, so no surprise.
Post by: YadaYadaYada on January 29, 2017, 21:53
So when is this coming live
Surprise, sometime soon but according to Getty forum reporting is not until the 20th of Feb?
That's the date they gave us in the email of 23rd November, so no surprise.
Did I get a different email? Mine said this,
"Scheduled for January 3, 2017
iStock.com contributor tools will be retired on www.istockphoto.com/xnet (http://www.istockphoto.com/xnet)
Login details for the ESP Platform sent to iStockers
iStock contributor tools become available via the ESP Platform."
"For Exclusive contributors, the retirement of the current Redeemed Credits system on December 31, 2016 and replacement with the new Download Targets system on January 1, 2017 is still on schedule."
"Your download stats will no longer be available on iStock.com come the February 1 cutover."
"The move to ESP is a significant change so we would like to take some time to prepare you for the official transition on February 1, 2017"
That's not Feb. 20th on any calendar. It's January, then February. Now it's later and I don't believe what they are telling us today will be the same tomorrow. Please don't say we were warned, because we were lied to from the start.
Post by: ShadySue on January 30, 2017, 05:04
So when is this coming live
Surprise, sometime soon but according to Getty forum reporting is not until the 20th of Feb?
That's the date they gave us in the email of 23rd November, so no surprise.
Did I get a different email? Mine said this,
"Scheduled for January 3, 2017
iStock.com contributor tools will be retired on [url=http://www.istockphoto.com/xnet]www.istockphoto.com/xnet[/url] ([url]http://www.istockphoto.com/xnet[/url])
Login details for the ESP Platform sent to iStockers
iStock contributor tools become available via the ESP Platform."
"For Exclusive contributors, the retirement of the current Redeemed Credits system on December 31, 2016 and replacement with the new Download Targets system on January 1, 2017 is still on schedule."
"Your download stats will no longer be available on iStock.com come the February 1 cutover."
"The move to ESP is a significant change so we would like to take some time to prepare you for the official transition on February 1, 2017"
That's not Feb. 20th on any calendar. It's January, then February. Now it's later and I don't believe what they are telling us today will be the same tomorrow. Please don't say we were warned, because we were lied to from the start.
Mine said also:
"Unification Timeline – Royalty statements and payments
Now Scheduled for February 20, 2017
Royalty statement for January transactions available via Account Management in ESP.
Now Scheduled for February 25, 2017
Payments for January transactions will be reflected on the February 20 statement."
As extending dates has been perfectly standard with iS changes for several years, I had put it down to general technical incompetence rather than the deliberate malice of a lie, but who knows?
Some on msg were absolutely certain that we would not be paid for Dec this month, as they said we would be. And we were, at least I was.
Post by: YadaYadaYada on January 30, 2017, 16:34
So when is this coming live
Surprise, sometime soon but according to Getty forum reporting is not until the 20th of Feb?
That's the date they gave us in the email of 23rd November, so no surprise.
Did I get a different email? Mine said this,
"Scheduled for January 3, 2017
iStock.com contributor tools will be retired on [url=http://www.istockphoto.com/xnet]www.istockphoto.com/xnet[/url] ([url]http://www.istockphoto.com/xnet[/url])
Login details for the ESP Platform sent to iStockers
iStock contributor tools become available via the ESP Platform."
"For Exclusive contributors, the retirement of the current Redeemed Credits system on December 31, 2016 and replacement with the new Download Targets system on January 1, 2017 is still on schedule."
"Your download stats will no longer be available on iStock.com come the February 1 cutover."
"The move to ESP is a significant change so we would like to take some time to prepare you for the official transition on February 1, 2017"
That's not Feb. 20th on any calendar. It's January, then February. Now it's later and I don't believe what they are telling us today will be the same tomorrow. Please don't say we were warned, because we were lied to from the start.
Mine said also:
"Unification Timeline – Royalty statements and payments
Now Scheduled for February 20, 2017
Royalty statement for January transactions available via Account Management in ESP.
Now Scheduled for February 25, 2017
Payments for January transactions will be reflected on the February 20 statement."
As extending dates has been perfectly standard with iS changes for several years, I had put it down to general technical incompetence rather than the deliberate malice of a lie, but who knows?
Some on msg were absolutely certain that we would not be paid for Dec this month, as they said we would be. And we were, at least I was.
Right, people were paid as always this month. Sums disappeared as they were transferred to the new system, nothing was taken. Reporting may or may not happen Feb. 20th and payments the 25th. We can agree with that and the latest updates to the promised dates.
What I was quoting was what they originally told us would happen, January 1st in the emails. Which changed to Feb. 1st in later emails. Including one that came in January saying we would be notified of the latest changes in December! :)
I have no concerns that I won't get what I'm due, or what I am owed, when they finally get the system working. It might be better working, hopefully better detailed reporting, and it doesn't change what has sold.
Won't be long.
Post by: DiscreetDuck on February 01, 2017, 13:39
just opened...
just amateurish, just buggy, just empty...
just Getty??
what is happening with that company?
Post by: polar on February 01, 2017, 14:59
https://esp.gettyimages.com/
just opened...
just amateurish, just buggy, just empty...
just Getty??
what is happening with that company?
I can't sign in with my IS log-in info, just as with the Getty forum. Nor have I received an email from iStock telling me how to do so.
Have others started getting the keys to the kingdom yet?
Post by: Stockmaan on February 01, 2017, 15:33
https://esp.gettyimages.com/
just opened...
just amateurish, just buggy, just empty...
just Getty??
what is happening with that company?
I can't sign in with my IS log-in info, just as with the Getty forum. Nor have I received an email from iStock telling me how to do so.
Have others started getting the keys to the kingdom yet?
First Sign In
Between February 1st and 3rd, you will receive an email from us with your ESP username.
There are 3 critical steps that will ensure your sign in is successful:
Follow your unique link.
Enter ONLY the ESP username we supply to you.
Create a new password.
Just waiting for email. 2 days left :)
Post by: DiscreetDuck on February 01, 2017, 15:53
And I saw the new site, but it was not finished...
I believed the site was officially opened. btw, I can't connect anymore.
Post by: pancaketom on February 01, 2017, 16:19
I followed the link to ESP, and eventually determined that my username is my e-mail address and the istock password got me in.
Then I saw a lot of errors and no information at all. I don't know if it is because I have no sales since whenever they started their data or if it is just messed up. As it stands right now it is pretty useless, so at least they haven't changed that feature. I suppose I should be thankful that IS/Getty has become such a small part of my income that I am not concerned about them anymore.
Post by: SpaceStockFootage on February 01, 2017, 16:43
https://esp.gettyimages.com/
just opened...
just amateurish, just buggy, just empty...
just Getty??
what is happening with that company?
Thanks for the link. I've been using ESP for a couple years, as you have to when submitting video, but that's a whole new interface for me... if I hadn't have bothered clicking on your link, then I might have been staring at the old site for months, wondering why it was looking exactly the same!
Still, I go to the royalties page and just get an 'unexpected error' with no data, so hopefully they'll sort that at some point.
On a side note, I was flicking through the site and had a look at the royalties for photographers. It's saying Signature+ collection $0.10 per sale for non-exclusive, and $4.15 for exclusive. Firstly, I can see why the exclusive figure in the poll is so high for iStock Exclusive compared to non-exclusive, but secondly... (as I don't know what a subscription image costs) even in the highly unlikely event that iStock get $4.15 for that image and they give 100% to exclusive authors, that means that non-exclusive authors are getting about 2.5% commission. I'm assuming they don't give 100% to the exclusives, and they probably keep 50% or so for themselves... so that means the non-exclusive author gets about 1.25%?
I'm hoping I'm missing something, or I've messed up a calculation here or there... but is that right?! No wonder people keep moaning about iStock. I thought my 20% was bad.
Post by: YadaYadaYada on February 01, 2017, 17:35
https://esp.gettyimages.com/
just opened...
just amateurish, just buggy, just empty...
just Getty??
what is happening with that company?
Thanks for the link. I've been using ESP for a couple years, as you have to when submitting video, but that's a whole new interface for me... if I hadn't have bothered clicking on your link, then I might have been staring at the old site for months, wondering why it was looking exactly the same!
Still, I go to the royalties page and just get an 'unexpected error' with no data, so hopefully they'll sort that at some point.
On a side note, I was flicking through the site and had a look at the royalties for photographers. It's saying Signature+ collection $0.10 per sale for non-exclusive, and $4.15 for exclusive. Firstly, I can see why the exclusive figure in the poll is so high for iStock Exclusive compared to non-exclusive, but secondly... (as I don't know what a subscription image costs) even in the highly unlikely event that iStock get $4.15 for that image and they give 100% to exclusive authors, that means that non-exclusive authors are getting about 2.5% commission. I'm assuming they don't give 100% to the exclusives, and they probably keep 50% or so for themselves... so that means the non-exclusive author gets about 1.25%?
I'm hoping I'm missing something, or I've messed up a calculation here or there... but is that right?! No wonder people keep moaning about iStock. I thought my 20% was bad.
Don't know for sure yet, but it appears that for the independent folks, as low as .10 per download which got translated into 2c per download commission. Even with that 10 cents? That's not much different from 2 cents. An insult and force that will be clearing out more artists when those reports start coming in.
Not worth quibbling over 8c it's irrelevant and robbery either number.
Just waiting to see what happens in fact. I'm not optimistic.
Post by: polar on February 01, 2017, 19:31
Some of the links aren't working. One had a lot of computer-code gibberish on it. Another kicked up a "contact us" link to report the lack of access to the requested information which, on one browser, resulted in a message that the supposedly secure page is misconfigured and not secure. On a second browser, the message was that the certificate is invalid and the site is not secure.
Oh well...
Post by: jonbull on February 02, 2017, 09:05
Post by: AlessandraRC on February 02, 2017, 09:14
Post by: YadaYadaYada on February 02, 2017, 10:50
I was able to log in today, no financial information whatsoever. It says on the Royalties page "Royalties data will not be available until your first transaction has occurred. Please try again next month." ABSOLUTELY NO ACCOUNT OF THE MONEY I HAD IN THERE FROM UNPAID 2016 ROYALTIES.
Did they send you the link and the top secret password? I still didn't get that. Without the new coded access, I can go to ESP and see nothing, just like many others. >:(
If you mean you got authorized access and it looks like no financial information. Welcome to the exciting new site. >:(
Post by: Justanotherphotographer on February 02, 2017, 10:53
Post by: sgoodwin4813 on February 02, 2017, 10:58
(that was meant as sarcasm, just to be clear)
Post by: Chichikov on February 02, 2017, 11:27
The email on the 19th said we should get the details between the 1st and 3rd February. Nothing for me yet either.
Maybe because we are only February the 2nd ? :D
Post by: Stockmaan on February 02, 2017, 12:02
The email on the 19th said we should get the details between the 1st and 3rd February. Nothing for me yet either.
Maybe because we are only February the 2nd ? :D
Maybe
Post by: PhotoBomb on February 02, 2017, 12:07
The email on the 19th said we should get the details between the 1st and 3rd February. Nothing for me yet either.
It's the 2nd - what could be more between the 1st and 3rd.
Post by: r2d2 on February 02, 2017, 12:09
The email on the 19th said we should get the details between the 1st and 3rd February. Nothing for me yet either.
It's the 2nd - what could be more between the 1st and 3rd.
yes! iam a 2nd or 3rd too! ;D
Post by: polar on February 02, 2017, 12:30
I was able to log in today, no financial information whatsoever. It says on the Royalties page "Royalties data will not be available until your first transaction has occurred. Please try again next month." ABSOLUTELY NO ACCOUNT OF THE MONEY I HAD IN THERE FROM UNPAID 2016 ROYALTIES.
Did they send you the link and the top secret password? I still didn't get that. Without the new coded access, I can go to ESP and see nothing, just like many others. >:(
If you mean you got authorized access and it looks like no financial information. Welcome to the exciting new site. >:(
I got the email. They give you a new username and a unique link; you set your own password when logging in. There was no financial information of any kind available on my page, including no balance information. I'm still looking for evidence of an amount that was eligible for payout in January and disappeared from the third party app I was using to check the balance on the old IS site. There's nothing.
No info on previous sales either. Unless you've had sales in February, it says "Royalties data will not be available until your first transaction has occurred. Please try again next month."
Post by: MRommens on February 02, 2017, 14:18
But login with email address and iStock password works
But no trace of my 38,17 account balance (and nothing on my Paypal).
We will wait paitently :)
Post by: ShadySue on February 02, 2017, 16:51
Royalty statement for January transactions available via Account Management in ESP."
So no expectation of getting info about January sales before Feb 20th.
I don't see in these emails any info about when we'll see the remainder of our Dec sales (credit/subs from Dec 23rd, PP, G+, GI for the whole month) but I think I read elsewhere that we'll get that on the 20th.
So no point in looking for sales stats before Feb 20th, and if they don't come on that date, get right over to their forum and holler.
Added: it seems that if anyone was inclined to upload, that is possible via the new system. I haven't tried, and it looks complicated, but some seem to like it.
Post by: Dog-maDe-sign on February 03, 2017, 06:44
Post by: BaldricksTrousers on February 03, 2017, 07:22
Added: it seems that if anyone was inclined to upload, that is possible via the new system. I haven't tried, and it looks complicated, but some seem to like it.
It seems rather unlikely that I will ever upload there again in view of the royalty structure.
However, like you I have access to the useless page with its lack of info.
Post by: Stockmaan on February 03, 2017, 10:38
Added: it seems that if anyone was inclined to upload, that is possible via the new system. I haven't tried, and it looks complicated, but some seem to like it.
It seems rather unlikely that I will ever upload there again in view of the royalty structure.
However, like you I have access to the useless page with its lack of info.
Still waiting for this slow email...
Post by: Dumc on February 03, 2017, 10:47
Added: it seems that if anyone was inclined to upload, that is possible via the new system. I haven't tried, and it looks complicated, but some seem to like it.
It seems rather unlikely that I will ever upload there again in view of the royalty structure.
However, like you I have access to the useless page with its lack of info.
Still waiting for this slow email...
Stop waiting, it's useless, basicaly nothing to see there.
Post by: Stockmaan on February 03, 2017, 10:52
Added: it seems that if anyone was inclined to upload, that is possible via the new system. I haven't tried, and it looks complicated, but some seem to like it.
It seems rather unlikely that I will ever upload there again in view of the royalty structure.
However, like you I have access to the useless page with its lack of info.
Still waiting for this slow email...
Stop waiting, it's useless, basicaly nothing to see there.
Yeah I know but still I want this stupid email... :)
Post by: Zero Talent on February 03, 2017, 10:56
Every month, around the 20th, you will get to download a pdf file with details of your previous month sales. Until then, there is nothing to see.
Old GI contributors might recognize these screenshots.
Post by: Digital66 on February 03, 2017, 11:26
Go to https://esp.gettyimages.com/forgot-username to receive your new username via e-mail. Once you have received your username go to https://esp.gettyimages.com/forgot-password to choose a password. That's it!
WARNING: As others have said, there's currently nothing no see in that page.
Post by: Noedelhap on February 03, 2017, 11:34
Post by: vladimir on February 03, 2017, 11:38
Your account is not currently set up for ESP access.
Please contact us if you believe this is in error.
that is the message i get after trying to log in with my istock credentials ( didnt get any mail yet )
Post by: dpimborough on February 03, 2017, 12:14
Piss poor pathetic piece of wang doodle software
Post by: zsooofija on February 03, 2017, 12:41
"We hope you enjoy ESP!"
Do you?
Post by: YadaYadaYada on February 03, 2017, 13:17
We're sorry.
Your account is not currently set up for ESP access.
Please contact us if you believe this is in error.
that is the message i get after trying to log in with my istock credentials ( didnt get any mail yet )
Same here, but it appears we aren't missing anything. :)
Post by: baz777 on February 03, 2017, 13:20
I still haven't received my email with ESP login details.
No email here either!
Logged onto IS site yesterday and upload tab etc. have gone now.
Post by: YadaYadaYada on February 03, 2017, 13:51
I still haven't received my email with ESP login details.
No email here either!
Logged onto IS site yesterday and upload tab etc. have gone now.
It is a riddle, wrapped in a mystery, inside an enigma; but perhaps there is a key. ;D
Post by: polar on February 03, 2017, 15:08
Isn't this the new place to see the forums? I tried logging in before with my old IS username and password and it wouldn't let me in. Now it won't let me in with my new username and password.
As I understand it, some people were able to get into the Getty/IS forums using their old IS log-in information, while others weren't. Has anyone been able to access the forums using this ESP link?
Post by: ShadySue on February 03, 2017, 15:21
Post by: outoftheblue on February 03, 2017, 16:17
If you don't get the e-mail just do the following:
Go to https://esp.gettyimages.com/forgot-username to receive your new username via e-mail. Once you have received your username go to https://esp.gettyimages.com/forgot-password to choose a password. That's it!
WARNING: As others have said, there's currently nothing no see in that page.
That's what I did last week, and the result is "Your account is not currently set up for ESP access."
Now I fear I may never receive their email because of that.
Well, fear is perhaps too much since I do not intend to upload anymore anyway, because of their new fantastic royalties.
Post by: polar on February 03, 2017, 16:18
I'm still using the same Getty Images Contributors Forum that I've been using for months, since the original iS forums closed. It's had posts today, so it hasn't ended, nor did I notice anything saying that that one was closing.
I've never been able to get in. Did you originally get in with your IS log-in? That didn't work for me and the new ESP account I got yesterday doesn't work either -- including the link from the ESP page. Do I now need a third log-in?
Post by: dpimborough on February 03, 2017, 16:22
They must be drowning in their own delusions of god hood ::)
Though I did like the bit under
Resources
Getting started guide
Creative tools & resources
What to shoot
How about the idiot developors for starters
Post by: heywoody on February 03, 2017, 17:57
Post by: landbysea on February 03, 2017, 18:25
Post by: ShadySue on February 03, 2017, 18:49
I'm still using the same Getty Images Contributors Forum that I've been using for months, since the original iS forums closed. It's had posts today, so it hasn't ended, nor did I notice anything saying that that one was closing.
I've never been able to get in. Did you originally get in with your IS log-in? That didn't work for me and the new ESP account I got yesterday doesn't work either -- including the link from the ESP page. Do I now need a third log-in?
No, we were all sent new passwords (which we then changed) to get into the new forum as was.
I didn't even realise there is an ESP forum until I read it here.
If you're not getting iS/Getty emails (check spam/junk folder/s), contact their support.
Post by: isumi on February 03, 2017, 19:17
Post by: polar on February 03, 2017, 19:37
I'm still using the same Getty Images Contributors Forum that I've been using for months, since the original iS forums closed. It's had posts today, so it hasn't ended, nor did I notice anything saying that that one was closing.
I've never been able to get in. Did you originally get in with your IS log-in? That didn't work for me and the new ESP account I got yesterday doesn't work either -- including the link from the ESP page. Do I now need a third log-in?
No, we were all sent new passwords (which we then changed) to get into the new forum as was.
I didn't even realise there is an ESP forum until I read it here.
If you're not getting iS/Getty emails (check spam/junk folder/s), contact their support.
I just tried clicking on the "Contributor Community" link in ESP again and now it's working. At least, I got into the "community" site where the forums are located but I still can't see any of the actual forum content. I guess there must be some trick to achieving that in the user guide, which I'll chase down eventually.
Post by: ShadySue on February 03, 2017, 20:18
I'm still using the same Getty Images Contributors Forum that I've been using for months, since the original iS forums closed. It's had posts today, so it hasn't ended, nor did I notice anything saying that that one was closing.
I've never been able to get in. Did you originally get in with your IS log-in? That didn't work for me and the new ESP account I got yesterday doesn't work either -- including the link from the ESP page. Do I now need a third log-in?
No, we were all sent new passwords (which we then changed) to get into the new forum as was.
I didn't even realise there is an ESP forum until I read it here.
If you're not getting iS/Getty emails (check spam/junk folder/s), contact their support.
I just tried clicking on the "Contributor Community" link in ESP again and now it's working. At least, I got into the "community" site where the forums are located but I still can't see any of the actual forum content. I guess there must be some trick to achieving that in the user guide, which I'll chase down eventually.
I just tried it out and it's the same forum as before, just a new route to get there.
If you can get to the Welcome page, you access the forum via the 'forum' link in the left hand column, then on the Contributor Community Forum page, click on the 'Enter the forum' link in the box on the right hand side.
Post by: mynameis on February 03, 2017, 21:10
As I said, I am longtime contributor, so ... I am not surprised.
Post by: cthoman on February 03, 2017, 22:50
Post by: polar on February 03, 2017, 23:49
I'm still using the same Getty Images Contributors Forum that I've been using for months, since the original iS forums closed. It's had posts today, so it hasn't ended, nor did I notice anything saying that that one was closing.
I've never been able to get in. Did you originally get in with your IS log-in? That didn't work for me and the new ESP account I got yesterday doesn't work either -- including the link from the ESP page. Do I now need a third log-in?
No, we were all sent new passwords (which we then changed) to get into the new forum as was.
I didn't even realise there is an ESP forum until I read it here.
If you're not getting iS/Getty emails (check spam/junk folder/s), contact their support.
I just tried clicking on the "Contributor Community" link in ESP again and now it's working. At least, I got into the "community" site where the forums are located but I still can't see any of the actual forum content. I guess there must be some trick to achieving that in the user guide, which I'll chase down eventually.
I just tried it out and it's the same forum as before, just a new route to get there.
If you can get to the Welcome page, you access the forum via the 'forum' link in the left hand column, then on the Contributor Community Forum page, click on the 'Enter the forum' link in the box on the right hand side.
I did that and I got into the forum page but there's nothing there. No categories, no posts, nothing. Just some headers.
When I click on the link "Enter the forum" at the bottom of the user guide, it says "access denied" and I don't even get the bare bones page I get by clicking "Click here to enter the forum" in the box at the top right.
I really don't have time for this nonsense. I'm not uploading anymore and all I really care about is getting the pittance they owe me.
ETA: Well, this is weird. On another thread, someone posted the direct link to the forum so I clicked on that and, voila!, I got the forum page with all the categories, posts etc. So I went back to ESP and clicked through to the Community page and clicked the forum link and, voila!, it worked.
MSG seems to have bigly healing powers on IS. This is the third time that things have automagically started working after I mentioned them here. :-)
Post by: Piens on February 04, 2017, 03:59
This "please refine"is naive af excuse me. Why do i need to refine "ice tea" isnt its fking obvious? And other stuff like that just triggers me really bad
what is this crap
Post by: dpimborough on February 04, 2017, 04:09
Well it is Friday evening and I still have no sign in name or pw. I did finally get the Deepmeta update, but it requires the new login info. This is really putting the cart before the horse. I havent been able to upload for 2 days if I wanted to. Of course the update they promised this morning never happened and the day passed with no further comment. They did say they were overwhelmed by the number of non-exclusives on the site. By I am still exclusive, although it doesn't seem to make me feel any more important right now.
Deepmeta isn't retrieving anything at the moment can't even see a list of images on iStock but Frank advises that will be the case for the moment.
Post by: isumi on February 04, 2017, 04:31
Post by: Rage on February 04, 2017, 05:22
Post by: Justanotherphotographer on February 04, 2017, 05:23
Post by: baldas1950 on February 04, 2017, 05:52
Post by: zsooofija on February 04, 2017, 06:54
Actually, february 4, 2017 I have not received the email for registering at ESP. >:(
Don't be sad / mad. There is nothing to see there :(
Post by: sylwiab on February 04, 2017, 07:23
1) Where is my portfolio now? All my files? I saw them in Deep Meta v2 , now Deep Meta v3 is empty...
Also i can't find my portfolio on GettyImages, Esp profile is also empty. Should i upload all files again but via ESP??? ( i'm non- exclusive contributor)
2) What about sales : i saw SOME (of course i have no idea which one because Deep Meta v2 doesn't work properly also ) sales in January . Do they pay the money about 25 February with specific information about what kind of file was sold?
3) Where is support center??
Its' really hard to understand everything when English is not your native language, but thanks to this Istock/Getty/Deep Meta thing it's a kind of disaster..
Post by: littleny on February 04, 2017, 08:52
Post by: Newsfocus1 on February 04, 2017, 09:11
Ok..so i don't understand nothing....and it's really frustrated.
1) Where is my portfolio now? All my files? I saw them in Deep Meta v2 , now Deep Meta v3 is empty...
Also i can't find my portfolio on GettyImages, Esp profile is also empty. Should i upload all files again but via ESP??? ( i'm non- exclusive contributor)
2) What about sales : i saw SOME (of course i have no idea which one because Deep Meta v2 doesn't work properly also ) sales in January . Do they pay the money about 25 February with specific information about what kind of file was sold?
3) Where is support center??
Its' really hard to understand everything when English is not your native language, but thanks to this Istock/Getty/Deep Meta thing it's a kind of disaster..
Your portfolio is where it always was at Istockphoto.com - which is now the site for buyers (you can still log in as ever and see your files). No need to re-upload!
Sales data for rest of December and January will be posted on the ESP site on February 20 with payments (where applicable) going out on Feb 25.
Support is via link on top right "need help?" or go to the forum ("Contributor Community") for answers -link to that is also on top right.
Post by: klsbear on February 04, 2017, 09:37
Post by: Newsfocus1 on February 04, 2017, 09:46
No e-mail for me yet either. I have received all of the other e-mails leading up to the change-over. Not unexpected.
They said (last night) that they are still working through non-exclusives and emails would continue today.
Post by: sylwiab on February 04, 2017, 09:50
Ok..so i don't understand nothing....and it's really frustrated.
1) Where is my portfolio now? All my files? I saw them in Deep Meta v2 , now Deep Meta v3 is empty...
Also i can't find my portfolio on GettyImages, Esp profile is also empty. Should i upload all files again but via ESP??? ( i'm non- exclusive contributor)
2) What about sales : i saw SOME (of course i have no idea which one because Deep Meta v2 doesn't work properly also ) sales in January . Do they pay the money about 25 February with specific information about what kind of file was sold?
3) Where is support center??
Its' really hard to understand everything when English is not your native language, but thanks to this Istock/Getty/Deep Meta thing it's a kind of disaster..
Your portfolio is where it always was at Istockphoto.com - which is now the site for buyers (you can still log in as ever and see your files). No need to re-upload!
Sales data for rest of December and January will be posted on the ESP site on February 20 with payments (where applicable) going out on Feb 25.
Support is via link on top right "need help?" or go to the forum ("Contributor Community") for answers -link to that is also on top right.
Thank you very much for information.
I was also asked about support because when i try to contact via " need help" >> "contact us " some kind of warning showed up : " Unsecure page!" .
Post by: klsbear on February 04, 2017, 10:52
No e-mail for me yet either. I have received all of the other e-mails leading up to the change-over. Not unexpected.
They said (last night) that they are still working through non-exclusives and emails would continue today.
Thank you for the information. I cannot view the contributor forums anymore. The links and password I changed to for forums following their the Aug. 2015 migration from the iStock to Getty contribiputor forums isn't working anymore and the "forgot password" link is not sending the promised email.
Post by: Stockmaan on February 04, 2017, 10:55
No e-mail for me yet either. I have received all of the other e-mails leading up to the change-over. Not unexpected.
X2
Post by: ShadySue on February 04, 2017, 11:00
Post by: klsbear on February 04, 2017, 11:03
A batch of emails will be going out on Monday.
Because figuring out how to automate the process is beyond their skill level? Can't keep running through the weekend?
Post by: ShadySue on February 04, 2017, 11:10
A batch of emails will be going out on Monday.
Because figuring out how to automate the process is beyond their skill level? Can't keep running through the weekend?
Quite probably both of these.
But really, unless someone is super anxious to upload files (?!), there's nothing much there.
Post by: YadaYadaYada on February 04, 2017, 11:29
A batch of emails will be going out on Monday.
Because figuring out how to automate the process is beyond their skill level? Can't keep running through the weekend?
(http://downtrend.com/wp-content/uploads/2016/11/otur2.jpg)
Here's to IS on weekend break.
Post by: niktol on February 04, 2017, 13:16
Never mind, I read a wrong email.
Post by: Freedom on February 04, 2017, 13:20
I seem to remember they said the work would be completed on Feb. 3, is it correct or not?
Post by: niktol on February 04, 2017, 13:23
Niktol, thanks! Do you mean we cannot log in now?
I seem to remember they said the work would be completed on Feb. 3, is it correct or not?
I can log in, because I received an email with the login link on Feb 2. Not much to see there though. I can still log into my istock account and see some info there. The previous version of DeepMeta also works (sort of).
Those who did not will probably have to wait until next week.
Post by: disorderly on February 04, 2017, 13:37
Post by: Freedom on February 04, 2017, 13:53
Which user name?
Old IS user name or Getty Forum user name?
Post by: Justanotherphotographer on February 04, 2017, 13:57
I haven't received the email yet, but was able to log in. Used the Forgot my Username link and discovered my email address is my username. Then used the Forgot my Password link to create a new password. So I'm in, not that there is anything to see yet.Tried this. Didn't work for me.
Post by: ShadySue on February 04, 2017, 14:28
Or maybe yours are different, so why not ask there?
(from another source I'm seeing that some are finding the deleting cookies lets them in, but not everyone is successful by so doing).
Post by: niktol on February 04, 2017, 15:00
Old IS user name or Getty Forum user name?
The old IS user name (an email) is what I was supposed to use.
Post by: Justanotherphotographer on February 04, 2017, 15:03
Post by: Juanmonino on February 04, 2017, 15:23
I couldn't get on to esp. I even tried resetting the password and that didnt help. Also can't log into their forum anymore so no help there.
I am in the same boat, I can not login to esp neither to contributors forum. I hope Getty people are reading the posts in this forum since its the only way I can comunicate with them now. Bad.
Post by: fotoVoyager on February 04, 2017, 15:30
I couldn't get on to esp. I even tried resetting the password and that didnt help. Also can't log into their forum anymore so no help there.
I am in the same boat, I can not login to esp neither to contributors forum. I hope Getty people are reading the posts in this forum since its the only way I can comunicate with them now. Bad.
There are some iStock groups on Facebook that are sometimes responded to, you might try there if you can't get help elsewhere.
Search for 'iStock Exclusive' and 'iStock only'. I'm not that familiar with Facebook so I don't know how to link directly, sorry.
Post by: Freedom on February 04, 2017, 15:35
Emailed Getty through contact page. Will they respond?
My DM is still working though.
Post by: 30217 on February 04, 2017, 17:33
Post by: chess1master on February 05, 2017, 04:56
I am now starting using ESP with deepmeta 3. Is any possible way DELETE uploaded/submitted files from ESP ??
Post by: Paulo M. F. Pires on February 05, 2017, 05:41
In ESP page, I used the "recover password" option, with the email account associated to Istock (not the username). After that, I got into the ESP and the account ID is the same as Istock, like the other information. Even last credit downloads appear ( downloads not royalties ). I'dont know the side effects after doing this, but I hope no one die on process.
Now my "problems" are:
- My images appear for sale on Istock, but not on ESP / Getty. In both sites I can not manage to manage them (maybe they will be in the process of being transferred or something is escaping me ...). I'm non-exclusive and have some editorial stuff too.
- Account balance.. a sad history. had 99,87$ in 24th... 100,95$ in 26th ( oh gosh ). after some 2 days went to 1,08$ or something. DP v3 not showing nothing. My hope is thta 100$ should appear on 20 Feb., and receive the payment on 25Feb ( I'm a beliver hahaha )
Post by: dpimborough on February 05, 2017, 08:35
Just one question.
I am now starting using ESP with deepmeta 3. Is any possible way DELETE uploaded/submitted files from ESP ??
No
Istock/Getty removed your ability to delete images you have to write to them and ask them to do it
Post by: littleny on February 05, 2017, 09:07
Post by: sgoodwin4813 on February 05, 2017, 10:08
Its' really hard to understand everything when English is not your native language
Or even if it is. It's not a language problem, it's iStock (or Getty or whatever).
I still haven't received the e-mail. Very annoying. Glad I stopped uploading to them several years ago. It's all very sad, as iStock was my best earner for the first three years or so after I started. I was planning to go exclusive with them until they started the RC system and it's been downhill ever since. Glad I waited.
Post by: stefanocarocci on February 05, 2017, 10:11
Post by: Justanotherphotographer on February 05, 2017, 10:12
I wish I had stopped uploading ages ago. I have now but would feel better if I'd already severed my dependency on them back then. I also just need to log on to check sales of old files.Its' really hard to understand everything when English is not your native language
Or even if it is. It's not a language problem, it's iStock (or Getty or whatever).
I still haven't received the e-mail. Very annoying. Glad I stopped uploading to them several years ago. It's all very sad, as iStock was my best earner for the first three years or so after I started. I was planning to go exclusive with them until they started the RC system and it's been downhill ever since. Glad I waited.
Post by: ShadySue on February 05, 2017, 10:53
I also just need to log on to check sales of old files.If you can do that just now on ESP, I can't see it.
However you can still see historic sales on Deep Meta 2 (not DM3, AFAICS).
Post by: JimP on February 05, 2017, 11:22
Post by: MRommens on February 05, 2017, 12:24
No e-mail for me yet either. I have received all of the other e-mails leading up to the change-over. Not unexpected.Try to log in with your email address and iStock password
For me that works
Post by: Justanotherphotographer on February 05, 2017, 12:33
Haven't been able to log on yet and don't want to instal third party software for a site I don't upload to anymore. I'll wait till I can log on or MA is updated to fetch the new sales data.I also just need to log on to check sales of old files.If you can do that just now on ESP, I can't see it.
However you can still see historic sales on Deep Meta 2 (not DM3, AFAICS).
Post by: garth11 on February 05, 2017, 13:36
i have not still received the mail but I'm able to login in deepMeta 3 with my gettyimage account but i can't upload start to upload the file and then it give me different errors like "Error: a task was cancelled" or "An error occurred while sending the request"... anyone was able to upload files?same problems here
Post by: THP Creative on February 05, 2017, 16:14
Can't login to ESP using my old credentials.
Can't login using my iStock credentials.
Absolute mess? Yep.
Post by: hatman12 on February 05, 2017, 17:53
Post by: Hildegarde on February 05, 2017, 22:03
Cannot log in. Cannot upload.
Not even sure if I going to upload at this point but have one newsworthy editorial image I want to upload there
Post by: r2d2 on February 06, 2017, 05:06
Negative earnings carried forward
Negative earnings ;D
Post by: baz777 on February 06, 2017, 07:30
No email received.
Can't login to ESP using my old credentials.
Can't login using my iStock credentials.
Absolute mess? Yep.
Same here!
Can't upload on the IS site.
Post by: DaRkWeeDo on February 06, 2017, 07:46
In the ESP->Royaltys->Summery is this point:
Negative earnings carried forward
Negative earnings ;D
Royalties data will not be available until your first transaction has occurred. Please try again next month.
Thats what I get
Post by: beketoff on February 06, 2017, 07:51
Now, this figure keeps changing (increasing) since I first accessed ESP and now I wonder what type of downloads are these? iStock credit/subscription ones or everything, including PPs etc.? If credit/subs only, then I'm pretty surprised since the figure is quite high for me keeping in mind we're slightly more than one month into 2017 while the figure corresponds to my average in 2-3 months combined.
Post by: moonman on February 06, 2017, 08:52
I have been a system admistrator/network operations manager for 25 years and so I know that roll-outs and migrations can be challenging .. however, the sate of affairs here is the stuff that should only be seen in the lab. E.G. the tech guys did not deploy this to a real-world lab to observe what might happen.
Depending on which browser I use, I may, or may not, log in, but in any event - no content .. However the folks at iStock are still validating content as I had 200 or so in queue and I am getting emails that they are being processed/accepted steadily .. down to about 80 since being locked out.
What is certain is that there are (still) 2 distinct accounts. Via deep Meta 2.x and 3, one is able to see accounts: One @ istock, which still authenticates and one @ Getty (new account) which will authenticate once in a while. My two accounts, old and new share username, but different passwords.
Chrome goes in circles. E.G. deliberate entry of improper/erroneous creds results in what you would expect, denial of login. However PROPER entry of creds is not so revealing, in that you do not get a red box or any error message, the page simply reloads - like refreshed. It appears to simply chuck your creds and wants you to try again - repeatedly - over and over .. lol. OK its not funny really but this is what Chrome does to me .. It could very well be that it's a local issue (me/my computer/browser .. corrupt cache .. etc) so, for the time being, I will use I.E.
I.Explorer works correctly. E.g. deliberate entry of improper/erroneous creds results in what you would expect - rejection, but proper entry of creds logs you in. Unfortunately the mystery only continues as, on the new page, which to be sure, looks pretty .. however, db engines are searching for things that aren't there. Java pukes that they're missing root objects and just about every link on the page was/is broken. Only yesterday did the community button get fixed.
This is awful. It is worth noting - Alamy just completely overhauled their interface for loading/editing and it went off with not so much as a burp. Admittedly, they did not have to migrate domains and likely AD domains (if using Windoze or MS)..
Personal opinion: Getty = corporate. istock is losing significant contributor material and dying because large lumbering corporation is smothering it .. The attitude and regard for contributor community will be their layoff notices' Raison de etre. Make no mistake
THIS COMPANY PAYS THE LEAST COMMISSION OF ALL THE AGENCIES WITH WHOM i WORK,
HAS THE MOST TIME-CONSUMING INDEXING PROCESS,
TAKES THE LONGEST TIME TO PROCESS IMAGERY OF ANY OF THE 19 AGENCIES WITH WHOM I CONTRIBUTE,
TAKE THE LONGEST TO REPLY TO ANY EMAIL,REPORT,PROBLEM - INDEED IF THEY REPLY AT ALL (17 msgs/emails - one rather terse response)
So: THEY HAVE THE HIGHEST IGNORE RATE OF ANY COMPANY - NOT JUST MICROSTOCK - THAT i HAVE EVER SEEN. e.g. this fiasco will not be resolved any time soon and you will be ignored throughout.
I will wait it out .. but I saw one poster here mention April .. I would not be surprised.
Post by: blamb on February 06, 2017, 10:09
https://www.gofundme.com/thank-you-from-istock-exclusives (https://www.gofundme.com/thank-you-from-istock-exclusives)
"The iStock/Getty team has been working hard at the tedious Unification project and are near completion. As iStock Exclusive Contributors, we want to thank them with the gift of a celebration dinner/party. This is to thank them not just for their work on the ESP project but for all they do in our support and advocacy.
There are around 15-25 folks that have touched the project in some way. $750 should be enough for a nice dinner/party (or at least a good start!).
The funds will be disbursed to Brenda Bazylewski/Chris McBurney to arrange for a celebration.
Q: iStock has people working all over the world, not everyone is Calgary.
A: That's true. Not everyone can probably make such a celebration. But hopefully they still feel appreciated.
Help spread the word!"
Post by: oboy on February 06, 2017, 10:47
Royalties data will not be available until your first transaction has occurred. Please try again next month.
Thats what I get
Same for me too.
Post by: Pauws99 on February 06, 2017, 11:04
i got my invitation. also downloaded deepmeta v3. but at this point i wouldn't upload with a 10 foot pole. things are so buggy and confusing right now. isnt it wiser to let them figure out and fine tune before hopping in?"Fine tune" ha ha you are a master of understatement! Part of me says though maybe I should upload while everyone is holding off...on the other hand I have other sites that are way more fruitful to upload to at the moment.
Post by: Justanotherphotographer on February 06, 2017, 11:52
There is a gofundme page set up to raise money from iStock Exclusives to pay for a party.I don't know whether to laugh or cry!
https://www.gofundme.com/thank-you-from-istock-exclusives (https://www.gofundme.com/thank-you-from-istock-exclusives)
"The iStock/Getty team has been working hard at the tedious Unification project and are near completion. As iStock Exclusive Contributors, we want to thank them with the gift of a celebration dinner/party. This is to thank them not just for their work on the ESP project but for all they do in our support and advocacy.
There are around 15-25 folks that have touched the project in some way. $750 should be enough for a nice dinner/party (or at least a good start!).
The funds will be disbursed to Brenda Bazylewski/Chris McBurney to arrange for a celebration.
Q: iStock has people working all over the world, not everyone is Calgary.
A: That's true. Not everyone can probably make such a celebration. But hopefully they still feel appreciated.
Help spread the word!"
Post by: blamb on February 06, 2017, 12:19
[/quote]
I don't know whether to laugh or cry!
[/quote]
Post by: polar on February 06, 2017, 12:35
However, under the Royalties tab, I'm still getting the message "Royalties data will not be available until your first transaction has occurred. Please try again next month."
So, why am I not seeing anything about my first transaction since the switch to ESP? Has anyone seen updates here after you've made sales? Are we only going to get sales information with the monthly statements on the 20th of each month. If so, this page seems kind of pointless.
Post by: ShadySue on February 06, 2017, 12:54
Are we only going to get sales information with the monthly statements on the 20th of each month. If so, this page seems kind of pointless.
I've just found this page, with lots of 'official info' about Royalties access, I didn't know of before (been there since Mid-Dec, apparently!). However, I'm not sure which passwords/ID you need to see it.
https://contributors.gettyimages.com/HelpArticle.aspx?article_id=5191 (https://contributors.gettyimages.com/HelpArticle.aspx?article_id=5191)
Post by: JimP on February 06, 2017, 14:59
Are we only going to get sales information with the monthly statements on the 20th of each month. If so, this page seems kind of pointless.
I've just found this page, with lots of 'official info' about Royalties access, I didn't know of before (been there since Mid-Dec, apparently!). However, I'm not sure which passwords/ID you need to see it.
https://contributors.gettyimages.com/HelpArticle.aspx?article_id=5191 (https://contributors.gettyimages.com/HelpArticle.aspx?article_id=5191)
Thanks for trying Sue. I tried three accounts.
We're sorry
It appears you don't have access to the resource:
/HelpArticle.aspx?article_id=5191
If you believe you should have access to this page, please contact us and include the URL above.
Post by: moonman on February 06, 2017, 15:24
Still cannot see my content uploads prior to migration.
Am I missing something ?
Post by: moonman on February 06, 2017, 15:31
Post by: polar on February 06, 2017, 15:32
Are we only going to get sales information with the monthly statements on the 20th of each month. If so, this page seems kind of pointless.
I've just found this page, with lots of 'official info' about Royalties access, I didn't know of before (been there since Mid-Dec, apparently!). However, I'm not sure which passwords/ID you need to see it.
https://contributors.gettyimages.com/HelpArticle.aspx?article_id=5191 (https://contributors.gettyimages.com/HelpArticle.aspx?article_id=5191)
The "official info" is confusing, as usual. According to my reading, we should start seeing the chart for the "current month" once the first transaction occurs -- i.e. today, in the case of my last sale. Which clearly is not happening.
I'm curious -- is ANYONE seeing charts on that page? According to the "official info," other people who make a lot more sales than I do should be seeing them.
If not, then what IS must really mean is that the "current month" is actually the 20th of next month. So my sale on Feb. 6 should show up on March 20.
Post by: ShadySue on February 06, 2017, 16:31
Post by: mynameis on February 07, 2017, 00:40
Post by: polar on February 07, 2017, 00:53
Again, over the years, most (all?) of iStock's communications have been extremely ambiguous; so much so that I can't believe it isn't intentional.
Hanlon's razor. ;)
Post by: qwerty on February 07, 2017, 03:30
There is a gofundme page set up to raise money from iStock Exclusives to pay for a party.
https://www.gofundme.com/thank-you-from-istock-exclusives (https://www.gofundme.com/thank-you-from-istock-exclusives)
"The iStock/Getty team has been working hard at the tedious Unification project and are near completion. As iStock Exclusive Contributors, we want to thank them with the gift of a celebration dinner/party. This is to thank them not just for their work on the ESP project but for all they do in our support and advocacy.
There are around 15-25 folks that have touched the project in some way. $750 should be enough for a nice dinner/party (or at least a good start!).
The funds will be disbursed to Brenda Bazylewski/Chris McBurney to arrange for a celebration.
Q: iStock has people working all over the world, not everyone is Calgary.
A: That's true. Not everyone can probably make such a celebration. But hopefully they still feel appreciated.
Help spread the word!"
What !!!
Post by: dpimborough on February 07, 2017, 03:47
There is a gofundme page set up to raise money from iStock Exclusives to pay for a party.I don't know whether to laugh or cry!
https://www.gofundme.com/thank-you-from-istock-exclusives (https://www.gofundme.com/thank-you-from-istock-exclusives)
"The iStock/Getty team has been working hard at the tedious Unification project and are near completion. As iStock Exclusive Contributors, we want to thank them with the gift of a celebration dinner/party. This is to thank them not just for their work on the ESP project but for all they do in our support and advocacy.
There are around 15-25 folks that have touched the project in some way. $750 should be enough for a nice dinner/party (or at least a good start!).
The funds will be disbursed to Brenda Bazylewski/Chris McBurney to arrange for a celebration.
Q: iStock has people working all over the world, not everyone is Calgary.
A: That's true. Not everyone can probably make such a celebration. But hopefully they still feel appreciated.
Help spread the word!"
It's disgusting considering Getty pay these people a salary then some clot comes up with the idea of getting contributors that Getty milk to stump cash for a nice dinner.
Get Jonathon Klein to dip in to his wallet chumps!! Afterall he's a multimillionaire with a dairy cow
Post by: Nico on February 07, 2017, 04:28
I had a problem to login to ESP. After entering the good login and password, I couldn't access the main page but instead was brought back to the login page as if my login/password were wrong.
I deleted all cache data and cookies related with getty images, and now I can access the main page.
If someone else is in the same situation, I hope it can help.
However, ESP is still incredibly empty of any useful information for the moment...
Post by: stefanocarocci on February 07, 2017, 05:09
Anyone with the same upload problem? I'm very sad.... and upset...
Post by: MRommens on February 07, 2017, 06:12
In about two weeks monthly reports will come.
I hope my iStock account balance is taken within it
Post by: ShadySue on February 07, 2017, 06:25
Can someone tell me, what they do whit my old iStock account balance?
In about two weeks monthly reports will come.
I hope my iStock account balance is taken within it
My balance is still showing in my DM2 account (NOT DM3). I'd expect the January portion to disappear around now for payment later in the month.
Note that an iS admin said that the DM balance didn't reflect accurate credit sales, but yesterday I got 2 credit sales (whoopee! Red Letter Day!) which I discovered via DM2 and the balance rose by a commensurate amount and the monthly balance rose this morning by the same amount, so if the DM balance isn't reflecting ongoing credit sales, I have no idea what's going on.
Post by: jjneff on February 07, 2017, 06:28
Post by: baldas1950 on February 07, 2017, 06:39
Post by: bspollard on February 07, 2017, 09:29
Post by: sgoodwin4813 on February 07, 2017, 10:21
I had a problem to login to ESP. After entering the good login and password, I couldn't access the main page but instead was brought back to the login page as if my login/password were wrong.
I've never received the e-mail and had the same problem. I could not log in with my iStock username and password, but it worked when I used my e-mail as my username and my regular password. No idea why. Of course it wasn't useful as there was no actual sales data and the strange message others received about no information until a sale has occurred. On one page it said I had 22 credit sales since the beginning of the year - which I don't believe - and on the others said nothing until some sales happen. Using DM2 my account balance has now dropped to $2, even though it was a lot more before but not over payout threshold (is that still $100?). I can't believe anyone is still trying to submit during this "transition". Hopefully iStock will get their act together soon, but in the meantime I imagine they will be providing business schools tons of material for what not to do in the future.
Post by: bspollard on February 07, 2017, 13:59
Post by: HughStoneIan on February 07, 2017, 14:25
Well, I have always gotten paid 2 ways. One check from iStock/Getty and another from the RM Getty Portal. In Jan. I was owed over 1K from the Getty Portal which was always deposited in my account on the 25th, these were earnings from Nov. 2016. It never happened, I have sent in tickets to no avail. I have printed proof but nothing yet! It looks like Getty is going to steal over 1k from me! I hope this does not end up being the case but considering their track record who knows! Oh and yes no e-mail ever stated I would not receive those earnings
Welcome to the world of GangstaStock. Perhaps Getty is simply collecting the dues you owe them for the privilege of hosting your images.>:(
Post by: isumi on February 07, 2017, 14:36
Post by: baz777 on February 07, 2017, 15:01
Feb. 7th and I STILL don't have my ESP account information. I'm not happy.
+1
and still can't upload
Post by: Noedelhap on February 07, 2017, 18:49
On the forums they said no-one was going to be left behind, and Monday, all e-mails would be sent out. Nothing.
What a logistical mess, they're a bunch of amateurs.
Edit: apparently, video contributors were sent an invite e-mail with a unique link in 2014(!), which no longer works.
Post by: SnowDog on February 07, 2017, 19:19
I did download the new version of DeepMeta and uploaded successfully, but no DL history or $ viewable there either, so really, a whole lotta nothing.
Typical iStock. Roll out a half-baked version, fail to even do that properly, and once again somehow figure out how to make it even less useful. Sure, it may get better, but why not wait until a proper version can be release before proving once again that they are incompetent. Augh!
Post by: hatman12 on February 07, 2017, 19:38
Not much information there at the moment, and in particular no sales or royalties information.
Also downloaded DeepMeta 3.
Post by: sgoodwin4813 on February 07, 2017, 22:30
Post by: zorba on February 08, 2017, 00:57
Feb. 7th and I STILL don't have my ESP account information. I'm not happy.
+1
and still can't upload
+1 for both the points
Post by: icefloe on February 08, 2017, 05:12
Last Remittance Advice mail says "Payment Date: 23-Jan-2017" but no money.
Post by: Paulo M. F. Pires on February 08, 2017, 05:14
DM2 report a new credit sale ( ESP site got it too, on downloads page ), but still missing almost 100,95$ ... duh.
I did not receive the email, but did the following:
In ESP page, I used the "recover password" option, with the email account associated to Istock (not the username). After that, I got into the ESP and the account ID is the same as Istock, like the other information. Even last credit downloads appear ( downloads not royalties ). I'dont know the side effects after doing this, but I hope no one die on process.
Now my "problems" are:
- My images appear for sale on Istock, but not on ESP / Getty. In both sites I can not manage to manage them (maybe they will be in the process of being transferred or something is escaping me ...). I'm non-exclusive and have some editorial stuff too.
- Account balance.. a sad history. had 99,87$ in 24th... 100,95$ in 26th ( oh gosh ). after some 2 days went to 1,08$ or something. DP v3 not showing nothing. My hope is thta 100$ should appear on 20 Feb., and receive the payment on 25Feb ( I'm a beliver hahaha )
Post by: qunamax on February 08, 2017, 06:28
Post by: Paulo M. F. Pires on February 08, 2017, 07:19
Still no invitation but managed to get in using email and reset method but DeepMetaV3 won't login using the same user/pass.
Have You tried login, on dm3, with account email ( not username )? Between my password reset and invitation email I logged with email and the new password on dm3 without any problem.
Post by: Rage on February 08, 2017, 09:25
Just what the @%)@& is happening
Post by: ModernPics on February 08, 2017, 16:06
Got my invitation today. Even doing an earlier reset ( see below ) I was able to enter on same account.
DM2 report a new credit sale ( ESP site got it too, on downloads page ), but still missing almost 100,95$ ... duh.I did not receive the email, but did the following:
In ESP page, I used the "recover password" option, with the email account associated to Istock (not the username). After that, I got into the ESP and the account ID is the same as Istock, like the other information. Even last credit downloads appear ( downloads not royalties ). I'dont know the side effects after doing this, but I hope no one die on process.
Now my "problems" are:
- My images appear for sale on Istock, but not on ESP / Getty. In both sites I can not manage to manage them (maybe they will be in the process of being transferred or something is escaping me ...). I'm non-exclusive and have some editorial stuff too.
- Account balance.. a sad history. had 99,87$ in 24th... 100,95$ in 26th ( oh gosh ). after some 2 days went to 1,08$ or something. DP v3 not showing nothing. My hope is thta 100$ should appear on 20 Feb., and receive the payment on 25Feb ( I'm a beliver hahaha )
I did the same exact thing, did the password reset using my iStock contributor email / and now I am able to login to ESP.
However in my case,
It shows nothing but an error that say's your account has not been setup to use ESP.
I assume, I am awaiting on migration of data.
Received one reply from my efforts of attempting to contact the ESP support team, only to mention a few deadlines when access should be restore which already have expired a couple of day's ago, to which I sent out another email for status, but have not yet received a reply ( it is on the 2nd day ) for that email.
But seeing this is a big migration, I may be at the bottom of the totem pole, as my account was a "new" contributor account as of December of 2016
Cheers,
Dave | ModernPics
Post by: SnowDog on February 08, 2017, 17:24
Post by: qunamax on February 08, 2017, 17:25
Still no invitation but managed to get in using email and reset method but DeepMetaV3 won't login using the same user/pass.
Have You tried login, on dm3, with account email ( not username )? Between my password reset and invitation email I logged with email and the new password on dm3 without any problem.
Yes, DeepMetaV3 still returns the same error for both email and username, some Internal server error 500.
Post by: outoftheblue on February 08, 2017, 17:45
Got my invitation today. Even doing an earlier reset ( see below ) I was able to enter on same account.
DM2 report a new credit sale ( ESP site got it too, on downloads page ), but still missing almost 100,95$ ... duh.I did not receive the email, but did the following:
In ESP page, I used the "recover password" option, with the email account associated to Istock (not the username). After that, I got into the ESP and the account ID is the same as Istock, like the other information. Even last credit downloads appear ( downloads not royalties ). I'dont know the side effects after doing this, but I hope no one die on process.
Now my "problems" are:
- My images appear for sale on Istock, but not on ESP / Getty. In both sites I can not manage to manage them (maybe they will be in the process of being transferred or something is escaping me ...). I'm non-exclusive and have some editorial stuff too.
- Account balance.. a sad history. had 99,87$ in 24th... 100,95$ in 26th ( oh gosh ). after some 2 days went to 1,08$ or something. DP v3 not showing nothing. My hope is thta 100$ should appear on 20 Feb., and receive the payment on 25Feb ( I'm a beliver hahaha )
I did the same exact thing, did the password reset using my iStock contributor email / and now I am able to login to ESP.
However in my case,
It shows nothing but an error that say's your account has not been setup to use ESP.
I assume, I am awaiting on migration of data.
Received one reply from my efforts of attempting to contact the ESP support team, only to mention a few deadlines when access should be restore which already have expired a couple of day's ago, to which I sent out another email for status, but have not yet received a reply ( it is on the 2nd day ) for that email.
But seeing this is a big migration, I may be at the bottom of the totem pole, as my account was a "new" contributor account as of December of 2016
Cheers,
Dave | ModernPics
I did exactly the same, and got the same error. I wonder whether it would have been better just to wait.
The "new" contributor thing however is immaterial: I am with iStock since 2010 and still waiting too, while a friend of mine who registered in 2015 got her credentials before Feb 3rd.
I can't see no rhyme or reason.
Post by: ModernPics on February 08, 2017, 18:27
I hear ya, I thought I was doing the right thing with the password reset.
And still, there is a chance that I missed the migration email as I have a couple of layers of spam protection.
But, I am sure we are in the mixx, it just may take someone over at Getty to fix our profiles.
Someone just mentioned they banned the migration, I assume meaning - "postponed" the migration?
Sometimes it seems like there is a only a couple of support rep's / engineers doing this migration, but I will tell you what else I noticed:
The Work For Us web site completely crashed hard, and when it sort of came back, I could tell not all servers within their anycast network were updated, as sometimes you refresh you get translation file missing, then refresh again all good.
I had submitted images for consideration which were all gone, so I resubmitted on the restored system, which does not have all the same features as the old system that crashed, like login, an ability to see the gallery of images submitted and ability to like them see view stats etc.
So something took place that is for sure.
Hoping for the best ;)
Dave | ModernPics
Post by: ModernPics on February 08, 2017, 18:49
We're sorry.
Your account is not currently set up for ESP access.
Please contact us if you believe this is in error.
that is the message i get after trying to log in with my istock credentials ( didnt get any mail yet )
Same error thrown after login as well.
Sent multiple emails for help,
Nothing yet (as of 02/08/2017)
I even called Customer Service for iStock twice, one person sounded local USA based, super nice, but confirmed the migration deal.
Then after the accounts should have started to work last Monday, called another customer rep. sounds like over sea's, very nice but did mention that contributor issues and or anything related to ESP only has email submission for communication.
Which when you email states, we hope to get back to you in 2 days.
And submissions can take up to 30 days for consideration (for our Editorial Content)
Yikes ;)
Dave | ModernPics
Post by: Tk113 on February 09, 2017, 11:40
Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...
Had that problem with one file, I think my problem with that file, I changed the file name.
Sent from my iPhone using Tapatalk
Post by: stefanocarocci on February 09, 2017, 12:52
Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...
Had that problem with one file, I think my problem with that file, I changed the file name.
Sent from my iPhone using Tapatalk
I renamed the file, i renamed the title, but everytime got the same error "A task was cancelled".
I uploaded the same file in esp omline and it went ok but after i have to edit again because all the filds are empty, title keyword and description data.
Anyone with the same problem?
Post by: Tk113 on February 09, 2017, 13:34
Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...
Had that problem with one file, I think my problem with that file, I changed the file name.
Sent from my iPhone using Tapatalk
I renamed the file, i renamed the title, but everytime got the same error "A task was cancelled".
I uploaded the same file in esp omline and it went ok but after i have to edit again because all the filds are empty, title keyword and description data.
Anyone with the same problem?
No, haven't had that problem. I re-upload the renamed file and all went perfect. Maybe try reinstall deepmeta3.
Sent from my iPhone using Tapatalk
Post by: stefanocarocci on February 09, 2017, 13:57
Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...
Had that problem with one file, I think my problem with that file, I changed the file name.
Sent from my iPhone using Tapatalk
I renamed the file, i renamed the title, but everytime got the same error "A task was cancelled".
I uploaded the same file in esp omline and it went ok but after i have to edit again because all the filds are empty, title keyword and description data.
Anyone with the same problem?
No, haven't had that problem. I re-upload the renamed file and all went perfect. Maybe try reinstall deepmeta3.
Disinstalled all versions, installed new insert new credential to login, login ok. Did a new batch with only 1 file uploaded and... same error.... "a task was cancelled". i opened a ticket on esp and wrote to deepmeta, i hope in a reply...
i try to upload 1 file from QHero and seems ok but i really don't like qhero...
I have not received yet the mail from esp but i can login both on the site and the deepmeta, really frustated....
Post by: Tk113 on February 09, 2017, 14:18
Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...
Had that problem with one file, I think my problem with that file, I changed the file name.
Sent from my iPhone using Tapatalk
I renamed the file, i renamed the title, but everytime got the same error "A task was cancelled".
I uploaded the same file in esp omline and it went ok but after i have to edit again because all the filds are empty, title keyword and description data.
Anyone with the same problem?
No, haven't had that problem. I re-upload the renamed file and all went perfect. Maybe try reinstall deepmeta3.
Disinstalled all versions, installed new insert new credential to login, login ok. Did a new batch with only 1 file uploaded and... same error.... "a task was cancelled". i opened a ticket on esp and wrote to deepmeta, i hope in a reply...
i try to upload 1 file from QHero and seems ok but i really don't like qhero...
I have not received yet the mail from esp but i can login both on the site and the deepmeta, really frustated....
That's really strange, hopefully esp can help you resolve this problem. Probably something simple.
Sent from my iPhone using Tapatalk
Post by: PedroToledo on February 09, 2017, 17:06
Thanks
Post by: Noedelhap on February 09, 2017, 17:23
We're sorry.
Your account is not currently set up for ESP access.
Is this supposed to be normal? I'm getting tired of this mess.
Post by: KB on February 09, 2017, 19:59
Logged in using the Forgot password option. Now it says:Did you get an ESP invite for video a few years back? Some people who did have reported seeing that error message, despite (or perhaps because) of never having UL'd any clips via ESP. If so, you need to find that email (!) and copy and paste the link given there.
We're sorry.
Your account is not currently set up for ESP access.
Is this supposed to be normal? I'm getting tired of this mess.
Post by: Kasper Ravlo on February 10, 2017, 03:20
Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...
Had that problem with one file, I think my problem with that file, I changed the file name.
Sent from my iPhone using Tapatalk
I renamed the file, i renamed the title, but everytime got the same error "A task was cancelled".
I uploaded the same file in esp omline and it went ok but after i have to edit again because all the filds are empty, title keyword and description data.
Anyone with the same problem?
No, haven't had that problem. I re-upload the renamed file and all went perfect. Maybe try reinstall deepmeta3.
Disinstalled all versions, installed new insert new credential to login, login ok. Did a new batch with only 1 file uploaded and... same error.... "a task was cancelled". i opened a ticket on esp and wrote to deepmeta, i hope in a reply...
i try to upload 1 file from QHero and seems ok but i really don't like qhero...
I have not received yet the mail from esp but i can login both on the site and the deepmeta, really frustated....
Hi there Stefano, I'm glad to read that qHero works for you, but despite qHero being the only tool solving your problem, your are saying you don't like qHero? If you don't mind I would love to hear what it is that you dislike - maybe we could improve? Reach out at [email protected].
Best, Kasper.
Post by: Pauws99 on February 10, 2017, 04:01
I note in the "shell" there is this "Contributor's percentage of net royalties %" interesting!
Post by: Paulo M. F. Pires on February 10, 2017, 05:43
Hi at last I'm inside, but I can´t see the content I had on Istock, where is the old content supposed to be?
Thanks
As I understand, ESP pretends to be Royaltie$ and Portfolio management unique platform for both ( Istock, Getty ). So far they will both exists.
So probably Your content still on Istock site. If You try sarch on getty there is a option to "istock". From portfolio management I'm still trying figure out...
Post by: stefanocarocci on February 10, 2017, 05:48
Quote
Hi there Stefano, I'm glad to read that qHero works for you, but despite qHero being the only tool solving your problem, your are saying you don't like qHero? If you don't mind I would love to hear what it is that you dislike - maybe we could improve? Reach out at [email protected].
Best, Kasper.
Hi there, i see it a secont time and maybe i was wrong i start to like it, but now i have a problem... i changed the esp password. No more work qhero, i can make batch on qhero but it don't send to esp. I revert the password to the old one and still not work... there is not link in qhero for change esp account setting and i can't register again cause my mail is registered.
So what i have to do now? and again on google search no many page about qhero neither in forums, where can we get help?
Post by: moonman on February 10, 2017, 09:17
I have received the same email, quoted below, twice for several separate inquiries, expressions of concern. The issue with Chrome re-cycling the login page has not been resolved. I was not a user of Deep Meta (DM) before, but alas I may become one before too long. I am able to upload via DM3 .. but who . knows where it goes on ESP - no trace - only record I have is on, of course, DM3. I have uploaded 200+ images to all the other sites with whom I work with istock quickly falling behind as I cannot afford the time pissing around with this. It sounds like Getty has plans for adding on the upload/management capability to ESP in future weeks .. but really ? E.G. they took a working upload management interface away .. and just left the contributor community hanging. Ya .. nice. That's the BREAD and BUTTER community of contributors, .. left haning, because the replacement upload/management tool .. is weeks away from being ready. Nice.
This I expected, and furthermore, judging by the language and tone of the email, which appears politely condescending, they (Getty) are going to do whatever it is they intend, in their own time, however they feel, and issue edict emails such as this until whenever whatever is not working ... is.
In other words "We know you guys aren't that happy, you'll just have to wait it out until we get it organized." That would have been a simpler email.
I like iStock as i have decent sales there. And bad as it is/can get *sigh* I will just wait and backlog my work there until they get some sort of semblance with the upload/management GUI at ESP. I really dont like DM ... I still stand by my (and another poster's) fix/ready date of April.
Pro forma response email:
-------
Thank you for contacting ESP login help. It looks like you have an issue with the ESP single sign on, so please carefully read the general guidance below.
INVITATIONS
All invitations to ESP have been sent out. Please log in with the ESP username you received in your invitation email and the password you created, NOT your iStock member name and password.
If you are already registered in ESP as an iStock videographer, you were not sent a new invitation email last week. When you log in to esp.gettyimages.com using your video login credentials, you should see the new ESP landing page and that we’ve updated your account by adding any other approved file types.
PASSWORD RESET
If you need to request a password reset, please make sure you put your email address in both the username and email address fields. If you still do not receive the password reset email from the ESP site, please try resetting your password through Getty Images using your ESP username and email address here: https://www.gettyimages.ca/forgot-password (https://www.gettyimages.ca/forgot-password)
- -
ESP SUPPORT
If you were able to log in to your account, please see our ESP Support forum thread in the Contributor Community for any questions or issues about the new ESP site.
https://contributors.gettyimages.com/forum/default.aspx?g=posts&t=6639#post68123 (https://contributors.gettyimages.com/forum/default.aspx?g=posts&t=6639#post68123)
Please note that this email is for ESP log in issues only. If you further assistance, please create a support ticket in your ESP account.
- -
FURTHER ASSISTANCE
If you are still unable to log in to your account, please respond to this email.
Please note: if you are an approved iStock videographer but have never uploaded a file via esp, you may have a pending invitation from several years ago. If you think this applies to you, please respond back and we will take a closer look and resend you that existing open invitation.
Sincerely,
Contributor Relations
iStock by Getty Images
www.istock.com (http://www.istock.com) | www.gettyimages.com (http://www.gettyimages.com)
Post by: Chichikov on February 10, 2017, 09:49
I have tried to connect using my iStock and Getty login, but without success.
So I have tried to ask for a new password using the form.
I have got the new password in seconds and tried again to connect to esp.gettyimages.com
And you know what?
It works!!
____
Then I have tried to upload one image using Deep Meta 3
And the image appeared in the page "Upload & review content"
Post by: mojaric on February 10, 2017, 10:00
Post by: Noedelhap on February 10, 2017, 10:58
Logged in using the Forgot password option. Now it says:Did you get an ESP invite for video a few years back? Some people who did have reported seeing that error message, despite (or perhaps because) of never having UL'd any clips via ESP. If so, you need to find that email (!) and copy and paste the link given there.
We're sorry.
Your account is not currently set up for ESP access.
Is this supposed to be normal? I'm getting tired of this mess.
That link didn't work anymore.
Edit: Tried that link again, copy paste instead of clicking it, now I could sign in and my account page was active.
Post by: oboy on February 10, 2017, 11:55
Now if I go to the ESP page I can logon with my email address and my iStock password, but is that correct?
Post by: Canonbabe on February 10, 2017, 12:00
Received today the email "Your new sign-in credentials for ESP" but where it is saying "Follow your unique link:" There is no link!
Now if I go to the ESP page I can logon with my email address and my iStock password, but is that correct?
Same here... finally that email arrived but there is no unique link...
Post by: Bringolo on February 10, 2017, 12:05
Received today the email "Your new sign-in credentials for ESP" but where it is saying "Follow your unique link:" There is no link!
Now if I go to the ESP page I can logon with my email address and my iStock password, but is that correct?
Same here... finally that email arrived but there is no unique link...
Just received the mail from IStock, one week after due date. And no unique link either......
Post by: Rage on February 10, 2017, 12:15
Post by: Hildegarde on February 10, 2017, 12:16
They told me ALL invites has been sent out as of Monday.
I write them back that I had NOT gotten an invite.
Thy sent an invite that said I had to use my unique link to sign in ir else the invite would expire in 30 days.
There is NO link in the email invite.
NOW WHAT?
Post by: Paulo M. F. Pires on February 10, 2017, 12:20
Post by: Canonbabe on February 10, 2017, 12:32
Did work and immediately went to royalties because it would be nice to receive some info after two months waiting:
No data available
Royalties data will not be available until your first transaction has occurred. Please try again next month.
Looks like it's going to take another month before something shows up, if there were transactions.
Post by: ShadySue on February 10, 2017, 12:42
I got that linkless email and managed to sign in to ESP with my Istock username and pasword...
Did work and immediately went to royalties because it would be nice to receive some info after two months waiting:
No data available
Royalties data will not be available until your first transaction has occurred. Please try again next month.
Looks like it's going to take another month before something shows up, if there were transactions.
Allegedly we're going to be paid on or around 20th Feb.
You can see how many files you're selling (credits, subs and GI/G+ [NOT PP}) if you're in ESP, by clicking on Account Management and riffling around a bit.
Deeply worrying (for me) if it's accurate - I seem to have sold 2 or fewer licences each day this week - including subs.
Post by: polar on February 10, 2017, 12:54
I got that linkless email and managed to sign in to ESP with my Istock username and pasword...
Did work and immediately went to royalties because it would be nice to receive some info after two months waiting:
No data available
Royalties data will not be available until your first transaction has occurred. Please try again next month.
Looks like it's going to take another month before something shows up, if there were transactions.
Allegedly we're going to be paid on or around 20th Feb.
You can see how many files you're selling (credits, subs and GI/G+ [NOT PP}) if you're in ESP, by clicking on Account Management and riffling around a bit.
Deeply worrying (for me) if it's accurate - I seem to have sold 2 or fewer licences each day this week - including subs.
Where do you see these stats in Account Management? All I can find is "downloads year to date" under the Profile tab and I presume that's only credit sales.
Post by: familienfotos.at on February 10, 2017, 13:11
And then no royality data either:
Royalties data will not be available until your first transaction has occurred. Please try again next month.
Frustrating.
Post by: Bauman on February 10, 2017, 13:15
But ... we need to change password or I can keep the old one ?
Post by: ShadySue on February 10, 2017, 13:34
I got that linkless email and managed to sign in to ESP with my Istock username and pasword...
Did work and immediately went to royalties because it would be nice to receive some info after two months waiting:
No data available
Royalties data will not be available until your first transaction has occurred. Please try again next month.
Looks like it's going to take another month before something shows up, if there were transactions.
Allegedly we're going to be paid on or around 20th Feb.
You can see how many files you're selling (credits, subs and GI/G+ [NOT PP}) if you're in ESP, by clicking on Account Management and riffling around a bit.
Deeply worrying (for me) if it's accurate - I seem to have sold 2 or fewer licences each day this week - including subs.
Where do you see these stats in Account Management? All I can find is "downloads year to date" under the Profile tab and I presume that's only credit sales.
That's the ones.
Admin says on their forum that that is all stats except PP.
(Only number of sales, not $$)
If it's credit sales, I'd be laughing, it would be well up on last year, but if it includes Subs, I'm down.
Also IF DM2 credit sales stats are accurate, then the downloads year to date are a lot more than DM2 is reporting.
For example, yesterday ESP downloads YTD reported only 2 new sales, and DM2 reported one credit sale, so presumbly I got only one sub*.
Today ESP has risen by one, and DM2 hasn't, so presumably all I've had today is one sub*.
*or GI/G+
I was already getting fewer subs per month than I used to get credit sales, but now ... and earning me "as little as 28c".
Post by: r2d2 on February 10, 2017, 13:35
Unbelievable!!!
Post by: Smilla on February 10, 2017, 14:00
Logged into istock as usual but would only allow me to log in using the new username from the email.
Is that correct? This is crazy!
Post by: akaza on February 10, 2017, 14:11
no unique link
no portofolio images
no earning/payment data
upload in deepmeta v 3.0.1 still error (forbidden)
i guess i'll just wait till 20th feb then..??
Post by: beketoff on February 10, 2017, 14:25
You cannot find your balance because it is not there to be found. ESP does not show your current balance because we no longer calculate a current balance. This is partly due to the fact that the vast majority of sales are subs and the royalties for these can only be worked out at the end of the relevant period that the subscription was valid for, so they cannot be reported live. Once the sales reports are published on Feb 20th though you will see what you have sold and what you have earned.
I just wonder how other agencies manage to report live balance which is composed of subs sales as well? Where's the catch?
Post by: vladimir on February 10, 2017, 14:56
let the suckers work and we will pay them with whatever sum we like. maybe sometimes we will pay them by organizing a raffle and they will be so happy thinking somebody actualy bought theirs photos
Post by: Stockmaan on February 10, 2017, 15:04
Post by: karakoram on February 10, 2017, 15:12
"If you're having trouble viewing this email, read the online version."
And I click on the online version, it took me to the right email content with the right link.
I hope you all can check again successfully!
Post by: drd on February 10, 2017, 15:15
Post by: polar on February 10, 2017, 15:23
I got that linkless email and managed to sign in to ESP with my Istock username and pasword...
Did work and immediately went to royalties because it would be nice to receive some info after two months waiting:
No data available
Royalties data will not be available until your first transaction has occurred. Please try again next month.
Looks like it's going to take another month before something shows up, if there were transactions.
Allegedly we're going to be paid on or around 20th Feb.
You can see how many files you're selling (credits, subs and GI/G+ [NOT PP}) if you're in ESP, by clicking on Account Management and riffling around a bit.
Deeply worrying (for me) if it's accurate - I seem to have sold 2 or fewer licences each day this week - including subs.
Where do you see these stats in Account Management? All I can find is "downloads year to date" under the Profile tab and I presume that's only credit sales.
That's the ones.
Admin says on their forum that that is all stats except PP.
(Only number of sales, not $$)
If it's credit sales, I'd be laughing, it would be well up on last year, but if it includes Subs, I'm down.
Also IF DM2 credit sales stats are accurate, then the downloads year to date are a lot more than DM2 is reporting.
For example, yesterday ESP downloads YTD reported only 2 new sales, and DM2 reported one credit sale, so presumbly I got only one sub*.
Today ESP has risen by one, and DM2 hasn't, so presumably all I've had today is one sub*.
*or GI/G+
I was already getting fewer subs per month than I used to get credit sales, but now ... and earning me "as little as 28c".
I only have a tiny number of sales (so I'm not sure why I'm even bothering with all this) but I know that all except one listed in the downloads-year-to-date were credit sales because they were there before this whole ESP migration mess started. The final one showed up just at the very moment of the "cutover" (as IS called it) and I lost access to any useful information at that point. The app iStock Stats seemed to suggest the last sale was also a credit sale but who knows if that's correct? Probably not even IS.
Post by: Stockmaan on February 10, 2017, 15:34
My email didn't show the unique link either, but when I looked on the top of the image, I saw this:
"If you're having trouble viewing this email, read the online version."
And I click on the online version, it took me to the right email content with the right link.
I hope you all can check again successfully!
Thank you :)
Post by: PureArt on February 10, 2017, 16:02
My email didn't show the unique link either, but when I looked on the top of the image, I saw this:
"If you're having trouble viewing this email, read the online version."
And I click on the online version, it took me to the right email content with the right link.
I hope you all can check again successfully!
Tried this. It shows the same email _without_ the unique link.
Post by: etienjones on February 10, 2017, 16:13
Post by: isumi on February 10, 2017, 16:54
My email didn't show the unique link either, but when I looked on the top of the image, I saw this:
"If you're having trouble viewing this email, read the online version."
And I click on the online version, it took me to the right email content with the right link.
I hope you all can check again successfully!
Tried this. It shows the same email _without_ the unique link.
Try some more times, then you'll see the link as plain text instead of real link.
Post by: Noedelhap on February 10, 2017, 17:02
Slightly unrelated to the issue of accessing ESP, but still equally outrageous, the reason why we won't see the current balance on IS/Getty anymore (official response (https://contributors.gettyimages.com/forum/default.aspx?g=posts&m=67996#post67996)) is:
You cannot find your balance because it is not there to be found. ESP does not show your current balance because we no longer calculate a current balance. This is partly due to the fact that the vast majority of sales are subs and the royalties for these can only be worked out at the end of the relevant period that the subscription was valid for, so they cannot be reported live. Once the sales reports are published on Feb 20th though you will see what you have sold and what you have earned.
I just wonder how other agencies manage to report live balance which is composed of subs sales as well? Where's the catch?
That's utterly ridiculous. They develop a whole new system using the latest technology (so they say), but they're unable to calculate subs royalties in real-time? It's like a step back in time and even less transparent than they used to be.
Post by: Canonbabe on February 10, 2017, 17:37
Post by: isumi on February 10, 2017, 17:54
Btw, the number of downloads year to date was update to the one before the migration.
Post by: Deni Williams on February 10, 2017, 19:08
My email didn't show the unique link either, but when I looked on the top of the image, I saw this:
"If you're having trouble viewing this email, read the online version."
And I click on the online version, it took me to the right email content with the right link.
I hope you all can check again successfully!
Thanks!
Post by: DC on February 10, 2017, 21:24
I got that linkless email and managed to sign in to ESP with my Istock username and pasword...
Did work and immediately went to royalties because it would be nice to receive some info after two months waiting:
No data available
Royalties data will not be available until your first transaction has occurred. Please try again next month.
Looks like it's going to take another month before something shows up, if there were transactions.
Allegedly we're going to be paid on or around 20th Feb.
You can see how many files you're selling (credits, subs and GI/G+ [NOT PP}) if you're in ESP, by clicking on Account Management and riffling around a bit.
Deeply worrying (for me) if it's accurate - I seem to have sold 2 or fewer licences each day this week - including subs.
Where do you see these stats in Account Management? All I can find is "downloads year to date" under the Profile tab and I presume that's only credit sales.
That's the ones.
Admin says on their forum that that is all stats except PP.
(Only number of sales, not $$)
If it's credit sales, I'd be laughing, it would be well up on last year, but if it includes Subs, I'm down.
Also IF DM2 credit sales stats are accurate, then the downloads year to date are a lot more than DM2 is reporting.
For example, yesterday ESP downloads YTD reported only 2 new sales, and DM2 reported one credit sale, so presumbly I got only one sub*.
Today ESP has risen by one, and DM2 hasn't, so presumably all I've had today is one sub*.
*or GI/G+
I was already getting fewer subs per month than I used to get credit sales, but now ... and earning me "as little as 28c".
Only exclusive contributors can see their number of downloads so far, right? There is still nothing if you are non-exclusive? This is so confusing.
Did anyone else get the email titled, "Royalties and stats update overview?" In it it says that we will receive a detailed royalty statement for January on February 20th. What about December? Am I the only one that still doesn't know how much I earned in December?
AAAAARRRGGGHHHHH!!!!!!!!
Post by: JimP on February 10, 2017, 21:53
Only two words apply: IT SUCKS!
Double That
On February 20th, contributors will receive their first detailed statement of royalty earnings, for licenses in January. Real-time earnings are no longer available so this statement is vital to assessing your monthly earnings.
December? Remember that month? What about Febuary? We have to wait two months for everything now.
GETTY SUCKS!
Post by: Dumc on February 11, 2017, 01:12
I got that linkless email and managed to sign in to ESP with my Istock username and pasword...
Did work and immediately went to royalties because it would be nice to receive some info after two months waiting:
No data available
Royalties data will not be available until your first transaction has occurred. Please try again next month.
Looks like it's going to take another month before something shows up, if there were transactions.
Allegedly we're going to be paid on or around 20th Feb.
You can see how many files you're selling (credits, subs and GI/G+ [NOT PP}) if you're in ESP, by clicking on Account Management and riffling around a bit.
Deeply worrying (for me) if it's accurate - I seem to have sold 2 or fewer licences each day this week - including subs.
Where do you see these stats in Account Management? All I can find is "downloads year to date" under the Profile tab and I presume that's only credit sales.
That's the ones.
Admin says on their forum that that is all stats except PP.
(Only number of sales, not $$)
If it's credit sales, I'd be laughing, it would be well up on last year, but if it includes Subs, I'm down.
Also IF DM2 credit sales stats are accurate, then the downloads year to date are a lot more than DM2 is reporting.
For example, yesterday ESP downloads YTD reported only 2 new sales, and DM2 reported one credit sale, so presumbly I got only one sub*.
Today ESP has risen by one, and DM2 hasn't, so presumably all I've had today is one sub*.
*or GI/G+
I was already getting fewer subs per month than I used to get credit sales, but now ... and earning me "as little as 28c".
Only exclusive contributors can see their number of downloads so far, right? There is still nothing if you are non-exclusive? This is so confusing.
Did anyone else get the email titled, "Royalties and stats update overview?" In it it says that we will receive a detailed royalty statement for January on February 20th. What about December? Am I the only one that still doesn't know how much I earned in December?
AAAAARRRGGGHHHHH!!!!!!!!
Yeah I got email too and was wondering the same question. PP sales for december also haven't been reported yet.
Post by: Thomas from France on February 11, 2017, 01:22
I tried to log in with my istock account. It works!
Then i received an other email with the unique link !!
Crazy iS, i'll miss you.
Post by: Bringolo on February 11, 2017, 02:19
I received 9 hours ago the email with a link. And the link works; I can login in, but there is hardly anything relevant to find.
BTW: I received the mail twice! And the mail with was exactly the same as the mail without link. No reference whatsoever that the previous mail didn't contain the link.
The mail also says:
File stats are accessible by clicking on the Content Statistics link from the My Performance box in ESP.
But in that box there is only a link to Royalties, and that doesn't show anything as is already discussed in this forum.
Post by: Pauws99 on February 11, 2017, 03:24
Post by: Vinne on February 11, 2017, 05:01
Post by: outoftheblue on February 11, 2017, 05:09
Not much in the way of responsiveness:
I have received the same email,...
Looks like a quick way of closing all of the thousands of tickets that they must have received during the last week, without even reading them.
They say to reply to that email if you need further assistance.
Then maybe they may actually read your email. Being iStock/Getty nothing is certain.
Post by: dpimborough on February 11, 2017, 09:42
I have 50 images ready to be uploaded and I can't understand where I have to upload them. If I can...
Seriously why would you even bother :-\
Post by: microstockinsider on February 11, 2017, 21:23
I have 50 images ready to be uploaded and I can't understand where I have to upload them. If I can...
It's really simple once you have done it, and much better than the old upload on istock:
In the "My Content box" on the home page click "upload and review content", then click the green button "+new submission", it will generate and show you a new tab titled "Submission batch istock creative image" with "upload files" in it, drag them on there or click the + and you can upload away
Post by: Vinne on February 13, 2017, 03:28
Seriously why would you even bother :-\
The problem is that on Fotolia I only sell old stuff, the same on Dreamstime, on Envato I'm no more in, I can't be exclusive on Shutterstock so...maybe I could try to upload them to Istock, hoping for a better future...
Post by: Vinne on February 13, 2017, 03:29
In the "My Content box" on the home page click "upload and review content", then click the green button "+new submission", it will generate and show you a new tab titled "Submission batch istock creative image" with "upload files" in it, drag them on there or click the + and you can upload away
Thank you for the explanation, but, been that I can't see my portfolio on ESP, if I upload new images, where do they go? This was my concern...
Post by: shiyali on February 13, 2017, 08:03
Post by: dragonblade on February 13, 2017, 08:05
In the "My Content box" on the home page click "upload and review content", then click the green button "+new submission", it will generate and show you a new tab titled "Submission batch istock creative image" with "upload files" in it, drag them on there or click the + and you can upload away
I still can't work out how to mark submitted images as editorial.
Post by: Newsfocus1 on February 13, 2017, 08:26
In the "My Content box" on the home page click "upload and review content", then click the green button "+new submission", it will generate and show you a new tab titled "Submission batch istock creative image" with "upload files" in it, drag them on there or click the + and you can upload away
Thank you for the explanation, but, been that I can't see my portfolio on ESP, if I upload new images, where do they go? This was my concern...
Your portfolio remains where it always was on Istockphoto.com (which is now the site for buyers). Think of ESP as an upload and account management platform. To see your portfolio click on Account Management (top right) on ESP and scroll down to Portfolio where you will find a link to our port.
Post by: Newsfocus1 on February 13, 2017, 08:31
In the "My Content box" on the home page click "upload and review content", then click the green button "+new submission", it will generate and show you a new tab titled "Submission batch istock creative image" with "upload files" in it, drag them on there or click the + and you can upload away
I still can't work out how to mark submitted images as editorial.
Top left of the ESP submission page is a box that says Istock creative submission (or something like that). There's a drop down on that to change it to Istock Editorial. BTW they have recently posted that editorial submissions no longer have to an exact format for captions. You just have to have all the relevant information in your caption (e.g. Who/What/Where/When etc).
Post by: dragonblade on February 13, 2017, 08:58
Top left of the ESP submission page is a box that says Istock creative submission (or something like that). There's a drop down on that to change it to Istock Editorial.
When I'm logged into ESP, there's no drop down option on the iStock Creative Image tab.
Post by: Newsfocus1 on February 13, 2017, 09:06
Top left of the ESP submission page is a box that says Istock creative submission (or something like that). There's a drop down on that to change it to Istock Editorial.
When I'm logged into ESP, there's no drop down option on the iStock Creative Image tab.
Well it IS there so you may have a browser issue. I'm using Google Chrome and can toggle between Creative and Editorial. Try from a different browser. Good luck!
Post by: Vinne on February 13, 2017, 12:36
Your portfolio remains where it always was on Istockphoto.com (which is now the site for buyers). Think of ESP as an upload and account management platform. To see your portfolio click on Account Management (top right) on ESP and scroll down to Portfolio where you will find a link to our port.
Thank you
Post by: RAW on February 13, 2017, 14:59
Not sure if it's fixed yet.
Post by: dragonblade on February 13, 2017, 18:20
Well it IS there so you may have a browser issue. I'm using Google Chrome and can toggle between Creative and Editorial. Try from a different browser. Good luck!
I'm using Google Chrome as well. I'll give Firefox a go.
Post by: Minsc on February 14, 2017, 02:32
Review time was also surprisingly fast. Had a few files reviewed within an hour.
The UI of the site is not intuitive. Looks like it's designed by a bunch of developers, not designers. It'll take some getting use to, but it's a lot easier to upload to than the old iStock.
Post by: Kasper Ravlo on February 14, 2017, 04:37
Quote
Hi there Stefano, I'm glad to read that qHero works for you, but despite qHero being the only tool solving your problem, your are saying you don't like qHero? If you don't mind I would love to hear what it is that you dislike - maybe we could improve? Reach out at [email protected].
Best, Kasper.
Hi there, i see it a secont time and maybe i was wrong i start to like it, but now i have a problem... i changed the esp password. No more work qhero, i can make batch on qhero but it don't send to esp. I revert the password to the old one and still not work... there is not link in qhero for change esp account setting and i can't register again cause my mail is registered.
So what i have to do now? and again on google search no many page about qhero neither in forums, where can we get help?
Hi there, even though we sorted out Stefano's challenges through support, I thought I'd let everyone in here know, that for now you can all contact us through [email protected] or through the "Feedback" link in qHero. The ESP is challenged by a lot of initial bugs, and it is very understandable that some of you have questions. We are also working out video-guides, to give you a guided tour through the new qHero. Don't hesitate trying qHero before though - qHero is very intuitive and you'll be saving a lot of time with the AI finding and pre-selecting keywords for you based on image recognitioning, and disambiguating most of your keywords as well.
Best, Kasper.
Post by: dragonblade on February 14, 2017, 04:41
The navigation is lousy, but uploading is surprising fast and easy compared to the old iStock uploader. No more custom dictionary nonsense.
Gosh, I hated that. I didn't really see the point of clarifying the meaning of certain keywords you added. I was tired of ticking or unticking the box next to the line: "Did you mean....?"
And bad news for any keywords that their dictionary didn't recognise. I use scientific names in a number of my images of wildlife and plants and so many times, iStockphoto didn't recognise these words and omitted them. Same deal with names of certain locations. I remember there was a time when you could request iStockphoto to add the omitted keywords but then later on, they refused to do so. Consequently, you were put at a disadvantage when people searched for your image and there wasn't a thing you could do about it.
Post by: stefanocarocci on February 14, 2017, 05:08
Quote
Hi there Stefano, I'm glad to read that qHero works for you, but despite qHero being the only tool solving your problem, your are saying you don't like qHero? If you don't mind I would love to hear what it is that you dislike - maybe we could improve? Reach out at [email protected].
Best, Kasper.
Hi there, i see it a secont time and maybe i was wrong i start to like it, but now i have a problem... i changed the esp password. No more work qhero, i can make batch on qhero but it don't send to esp. I revert the password to the old one and still not work... there is not link in qhero for change esp account setting and i can't register again cause my mail is registered.
So what i have to do now? and again on google search no many page about qhero neither in forums, where can we get help?
Hi there, even though we sorted out Stefano's challenges through support, I thought I'd let everyone in here know, that for now you can all contact us through [email protected] or through the "Feedback" link in qHero. The ESP is challenged by a lot of initial bugs, and it is very understandable that some of you have questions. We are also working out video-guides, to give you a guided tour through the new qHero. Don't hesitate trying qHero before though - qHero is very intuitive and you'll be saving a lot of time with the AI finding and pre-selecting keywords for you based on image recognitioning, and disambiguating most of your keywords as well.
Best, Kasper.
Yes, all solved on first impression i did not liked gqhero, (maybe i was frustated from ESP) now it work fine and well and i will use it instead of deepmeta, casue for my opinion qhero is much clean and easy, and i don't need to click on every keyword on it like deep meta. Thanks Kasper.
Post by: RAW on February 14, 2017, 13:49
I'm using Firefox.
Anyone else having the same problem?
Post by: DaRkWeeDo on February 14, 2017, 14:14
I got one photo approve (two days review time - upgrade from 21+) and it says that it is approved. However, when you click on the file it takes you to istock and it says the file is not found.
Status of the file is approved/published. Does anyone know is it going to be the same as in day or two to get published or what?
BTW, I never got my invite, never got an answer either, just went ahead and did username/password reset.
Post by: isumi on February 14, 2017, 16:14
Post by: Julied83 on February 14, 2017, 16:40
Post by: oboy on February 14, 2017, 19:02
Did anyone get anything approved since ESP went live?
I got one photo approve (two days review time - upgrade from 21+) and it says that it is approved. However, when you click on the file it takes you to istock and it says the file is not found.
Status of the file is approved/published. Does anyone know is it going to be the same as in day or two to get published or what?
BTW, I never got my invite, never got an answer either, just went ahead and did username/password reset.
I uploaded some with DM3 and they got approved. When I click on them it directs me to iStock.com and they are visible.
Post by: Dreamframer on February 14, 2017, 22:04
Post by: dragonblade on February 15, 2017, 01:54
Post by: DaRkWeeDo on February 15, 2017, 05:41
Did anyone get anything approved since ESP went live?
I got one photo approve (two days review time - upgrade from 21+) and it says that it is approved. However, when you click on the file it takes you to istock and it says the file is not found.
Status of the file is approved/published. Does anyone know is it going to be the same as in day or two to get published or what?
BTW, I never got my invite, never got an answer either, just went ahead and did username/password reset.
Yeah. That is what I am trying to find out. Even as of now it is still not visible. When I click on the link it does take me to istock but the photo is not there.
And yes it was uploaded with DM3. Speaking of, in DM3 the status is submitted rather than approved or whatever is suppose to be.
I uploaded some with DM3 and they got approved. When I click on them it directs me to iStock.com and they are visible.
Post by: H2O on February 15, 2017, 08:51
As a graphic designer I do not want to see huge images, I want it laid out like SS with a page choice of say 50 images, this site looks like the programmers got to design it.
Even the new Royalties page looks like a 5 year old got there crayons out.
Are we going to get a portfolio list so we can see what is going on, showing each image sale.
I'm not sure how much I made last month as this is not working, this site used to be the number one in the world.
Personally the whole site looks a shambles
Post by: ShadySue on February 15, 2017, 09:05
Why is it taking so long for this site to change over,Are you new to iStock?
This has been happening for years now, every time there's some knee-jerk 'exciting' change.
iSNAFU.
Post by: Tawng on February 15, 2017, 10:16
...I wish I could see what you are talking about! There are some of us still unable to access ESP with absolutely no idea what's going on and zero indication if that will ever change.
Personally the whole site looks a shambles
Post by: RAW on February 15, 2017, 13:29
Did the url change or is it just closed?
Post by: ShadySue on February 15, 2017, 13:46
What happened to the Getty Contributor Forum?It seems you need your new ESP log in details to access the Getty forum. Otherwise, it is as it has been for a while.
Did the url change or is it just closed?
Post by: RAW on February 15, 2017, 14:07
What happened to the Getty Contributor Forum?It seems you need your new ESP log in details to access the Getty forum. Otherwise, it is as it has been for a while.
Did the url change or is it just closed?
Hi ShadySue,
I've always been with Getty not iStock.
I used to access the forum with this url after logging into ESP but now the forum link is missing.
https://contributors.gettyimages.com/
Has the Getty forum moved or just missing?
Post by: ShadySue on February 15, 2017, 14:14
That is where it is.What happened to the Getty Contributor Forum?It seems you need your new ESP log in details to access the Getty forum. Otherwise, it is as it has been for a while.
Did the url change or is it just closed?
Hi ShadySue,
I've always been with Getty not iStock.
I used to access the forum with this url after logging into ESP but now the forum link is missing.
https://contributors.gettyimages.com/
Has the Getty forum moved or just missing?
Have no idea what Getty-only contributors should do, sorry; as this was the iS forum, that's why I answered as I did.
Post by: Dreamframer on February 15, 2017, 14:41
Post by: Ides on February 15, 2017, 21:47
I am still unable to save keywords.
I'm using Firefox.
Anyone else having the same problem?
Here...
I'm having the same problem. Almost two weeks trying to access my account. They say I need to change my password, but I have done this 3 times and the following message appears: "We're sorry. Your account is not currently set up for the ESP access. Please contact us if you believe this is in error."
I tried accessing through firefox and chrome, I'm sure the problem is the ESP.
Post by: moonman on February 17, 2017, 08:25
Chrome no longer cycles - at least, for myself .. e.g. It works as it is supposed to.
I think right now is a good time to pretty much state that ESP, for those uninitiated, myself included, is not what I expected. This is not necessarily bad/good. Just that being a visual kinda guy, not having any imagery on ESP (batch/date oriented) was not helpful.
To be clear, I have not and cannot (yet) use the ESP web portal interface e.g. the "Getty ESP web(site)" to upload. It does not "remember" any batches.
On the other hand - Deep Meta 3 works perfectly - the issue for me regarding that is - once an image is uploaded - i cannot access it on the site. So it must be key-worded and surely destined to be uploaded. This will likely be resolved as access to one's images becomes more available / streamlined .. but til then ....
Useful things:
This board/thread is useful.
For ppl new to using Deep Meta 3 (DM): This video was useful, https://www.youtube.com/watch?v=9FcuqTYb7T0 (https://www.youtube.com/watch?v=9FcuqTYb7T0)
Deep Meta 2 still works with regard to retrieving sales information. E.G. you can see sales in terms of # of downloads and $$ amounts. (Not to say that that will be accurate as Getty has indicated that their Sub formula seems to be calculated on # of DLs over specific periods of time .. ))
Deep Meta 2 requires your old iStock login.
Yes - There are still 2 distinct accounts that (should) work.
Support responsiveness is .. well .. less than desired ..
So .. ugly it may seem to some. The upload system does function and you can do it. Reviewing your portfolio via iStock however, feels very long distance because although you can view your portfolio, it is not manageable from that window/site/page. This is/was intentional, I get that, however, as mentioned previously, access to (my) images is not yet available via ESP.
By the way - that download counter in the Account Management ->profile tab ->royalty status download counter ... is out to lunch. For myself, it appears to be 3 months behind.
MM
P.S. I did not type newbielink .. seems the system inserts it.
Well, well. Joined the group today just so I could get a read on what the bujeezuz is going on at iStock, and low & behold I am relieved to see I am not alone. I am on day 8 of being locked out from my content.
I have been a system admistrator/network operations manager for 25 years and so I know that roll-outs and migrations can be challenging .. however, the sate of affairs here is the stuff that should only be seen in the lab. E.G. the tech guys did not deploy this to a real-world lab to observe what might happen.
Depending on which browser I use, I may, or may not, log in, but in any event - no content .. However the folks at iStock are still validating content as I had 200 or so in queue and I am getting emails that they are being processed/accepted steadily .. down to about 80 since being locked out.
What is certain is that there are (still) 2 distinct accounts. Via deep Meta 2.x and 3, one is able to see accounts: One @ istock, which still authenticates and one @ Getty (new account) which will authenticate once in a while. My two accounts, old and new share username, but different passwords.
Chrome goes in circles. E.G. deliberate entry of improper/erroneous creds results in what you would expect, denial of login. However PROPER entry of creds is not so revealing, in that you do not get a red box or any error message, the page simply reloads - like refreshed. It appears to simply chuck your creds and wants you to try again - repeatedly - over and over .. lol. OK its not funny really but this is what Chrome does to me .. It could very well be that it's a local issue (me/my computer/browser .. corrupt cache .. etc) so, for the time being, I will use I.E.
I.Explorer works correctly. E.g. deliberate entry of improper/erroneous creds results in what you would expect - rejection, but proper entry of creds logs you in. Unfortunately the mystery only continues as, on the new page, which to be sure, looks pretty .. however, db engines are searching for things that aren't there. Java pukes that they're missing root objects and just about every link on the page was/is broken. Only yesterday did the community button get fixed.
This is awful. It is worth noting - Alamy just completely overhauled their interface for loading/editing and it went off with not so much as a burp. Admittedly, they did not have to migrate domains and likely AD domains (if using Windoze or MS)..
Personal opinion: Getty = corporate. istock is losing significant contributor material and dying because large lumbering corporation is smothering it .. The attitude and regard for contributor community will be their layoff notices' Raison de etre. Make no mistake
THIS COMPANY PAYS THE LEAST COMMISSION OF ALL THE AGENCIES WITH WHOM i WORK,
HAS THE MOST TIME-CONSUMING INDEXING PROCESS,
TAKES THE LONGEST TIME TO PROCESS IMAGERY OF ANY OF THE 19 AGENCIES WITH WHOM I CONTRIBUTE,
TAKE THE LONGEST TO REPLY TO ANY EMAIL,REPORT,PROBLEM - INDEED IF THEY REPLY AT ALL (17 msgs/emails - one rather terse response)
So: THEY HAVE THE HIGHEST IGNORE RATE OF ANY COMPANY - NOT JUST MICROSTOCK - THAT i HAVE EVER SEEN. e.g. this fiasco will not be resolved any time soon and you will be ignored throughout.
I will wait it out .. but I saw one poster here mention April .. I would not be surprised.
Post by: vladimir on February 17, 2017, 09:11
thanks for your help
Post by: StanRohrer on February 17, 2017, 09:40
Post by: drd on February 17, 2017, 12:06
If there is anyone here on this forum that can access the new getty forums could you please post this print screen to let istock what is happening. I made a screenshot because their support team seems to NOT understand what we are writing to them and keeps on replying with the same email. >:(
thanks for your help
It's called organized theft.
Post by: Rage on February 19, 2017, 01:50
Post by: Pauws99 on February 19, 2017, 03:39
So 20th is just round the corner. What are the hopes that we'll finally get to see our earningshope not expectation
Post by: superdone on February 19, 2017, 12:26
In other agencies I can see lastest sale and the dollars it brought me. I can see the sales of a day etc...etc...
At istock I have had difficulty in understanding the latest sale....my question is.....on ESP where I can see the latest sale and the dollars earning with the latest sale???
Post by: Pauws99 on February 19, 2017, 13:02
I joined istock recently (before eps advent)I don't think anyone really knows yet......even Istock. I think all we can do is hang on and hope for the best or just quit.
In other agencies I can see lastest sale and the dollars it brought me. I can see the sales of a day etc...etc...
At istock I have had difficulty in understanding the latest sale....my question is.....on ESP where I can see the latest sale and the dollars earning with the latest sale???
Post by: superdone on February 19, 2017, 13:06
Post by: Zalee on February 19, 2017, 22:02
Post by: Thomas from France on February 20, 2017, 04:45
Post by: Paulo M. F. Pires on February 20, 2017, 05:55
Post by: Bauman on February 20, 2017, 06:28
Statements delayed
Dear contributor, We’d like to inform you about a technical system issue that will affect the timeline of the January 2017 royalty statements. Royalty statements will be delayed by a day or two due to a temporary technical problem. We are working to address this technical issue as quickly as possible. We will update this message once all statements are available and we apologize for any inconvenience caused by this issue. Please note: This issue impacts the January 2017 royalty statements only. Payments are not impacted and will arrive according to our normal schedule. Thank you, Getty Images Contributor Services
Post by: Stockmaan on February 20, 2017, 06:47
I received this ....
Statements delayed
Dear contributor, We’d like to inform you about a technical system issue that will affect the timeline of the January 2017 royalty statements. Royalty statements will be delayed by a day or two due to a temporary technical problem. We are working to address this technical issue as quickly as possible. We will update this message once all statements are available and we apologize for any inconvenience caused by this issue. Please note: This issue impacts the January 2017 royalty statements only. Payments are not impacted and will arrive according to our normal schedule. Thank you, Getty Images Contributor Services
Technical issues... Again haha. I didn't get any email about this and my earnings tabel is still blank...
Post by: Bauman on February 20, 2017, 06:58
Post by: 30217 on February 20, 2017, 07:13
If there is anyone here on this forum that can access the new getty forums could you please post this print screen to let istock what is happening. I made a screenshot because their support team seems to NOT understand what we are writing to them and keeps on replying with the same email. >:(
thanks for your help
Hello!
I had the same problem. The situation is like this:
1) You are a video contributor (even if you do not have many videos - I don't know your situation)
2) Video contributors were sent in the past invitation to ESP. That is why you did not received one this month.
3) Your ESP account needs activation. That is why you get that error.
4) You received in the past (1-2 years ago) ESP account activation e-mail but you did not activate.
5) If you find that e-mail it contains the link needed to activate. That is all. Otherwise you need to wait for their response.
Post by: etienjones on February 20, 2017, 07:28
I received this ....
Statements delayed
Dear contributor, We’d like to inform you about a technical system issue that will affect the timeline of the January 2017 royalty statements. Royalty statements will be delayed by a day or two due to a temporary technical problem. We are working to address this technical issue as quickly as possible. We will update this message once all statements are available and we apologize for any inconvenience caused by this issue. Please note: This issue impacts the January 2017 royalty statements only. Payments are not impacted and will arrive according to our normal schedule. Thank you, Getty Images Contributor Services
Technical issues... Again haha. I didn't get any email about this and my earnings tabel is still blank...
In Your Account Management in ESP, under Messages is the announcement
Post by: tess on February 20, 2017, 07:31
Post by: baldas1950 on February 20, 2017, 08:29
Date: 21/03/2016 12:46
Statements delayed
Dear contributor, We’d like to inform you about a technical system issue that will affect the timeline of the January 2017 royalty statements. Royalty statements will be delayed by a day or two due to a temporary technical problem. We are working to address this technical issue as quickly as possible. We will update this message once all statements are available and we apologize for any inconvenience caused by this issue. Please note: This issue impacts the January 2017 royalty statements only. Payments are not impacted and will arrive according to our normal schedule. Thank you, Getty Images Contributor Services
THIS IS THE TEXT I HAVE CUT AND PASTE FROM MY ACCOUNT MANAGEMENT. AS YOU CAN SEE THE DATE IS MARCH OF LAST YEAR. I THINK THEY HAVE ALSO A PROBLEM OF DATE!
Post by: breamal73 on February 20, 2017, 08:47
No they don't have a problem with the date, they knew from March last year they were going to screw it up.
Post by: superdone on February 20, 2017, 08:49
Post by: Canonbabe on February 20, 2017, 09:19
Just wondering what their "Normal Schedule" is. Everything that had to do with this whole ESP transformation was at least delayed for a week so I do not expect to receive a payment this week.... if there is any payment due, that's still the question.
Post by: H2O on February 20, 2017, 09:42
Is this site about to shut down owing everyone money.
Post by: beketoff on February 20, 2017, 10:53
When I go to the Royalties tab, then the Export tab and download the "iStock Historical Royalties" file all the past earnings stated there for each month are wrong when compared to this info [url]http://www.istockphoto.com/user_stats.php?Offset=0&DownloadsGraphFileType[/url] ([url]http://www.istockphoto.com/user_stats.php?Offset=0&DownloadsGraphFileType[/url]) and what I actually got paid. Anyone else have slightly different numbers there? And I don’t mean just December, but all the months.
Does your "old" iStock daily statistics page show you any PP (Partner Program) sales, the ones in green, as of December 2016? In my case no, so even though this is better than still-empty ESP, we don't have the full picture how much IS/Getty owes us since end of December...
Post by: ModernPics on February 20, 2017, 11:19
Post by: KB on February 20, 2017, 11:41
6). You need to copy & paste the link in the e-mail, not click on it.If there is anyone here on this forum that can access the new getty forums could you please post this print screen to let istock what is happening. I made a screenshot because their support team seems to NOT understand what we are writing to them and keeps on replying with the same email. >:(
thanks for your help
Hello!
I had the same problem. The situation is like this:
1) You are a video contributor (even if you do not have many videos - I don't know your situation)
2) Video contributors were sent in the past invitation to ESP. That is why you did not received one this month.
3) Your ESP account needs activation. That is why you get that error.
4) You received in the past (1-2 years ago) ESP account activation e-mail but you did not activate.
5) If you find that e-mail it contains the link needed to activate. That is all. Otherwise you need to wait for their response.
7). For me at least, that activated my account and I had access to ESP. For a few days. Then suddenly again it stated my account was not setup for ESP, and there doesn't seem to be anything I can do about that. :o
Post by: dpimborough on February 20, 2017, 12:03
I have heard that the stats target for today the 20th, is now pushed out - not this week, no eta as of yet.
What a surprize! ::)
I wonder if they'll get the stats out before 6 months are up? >:(
Post by: pancaketom on February 20, 2017, 12:20
When I go to the Royalties tab, then the Export tab and download the "iStock Historical Royalties" file all the past earnings stated there for each month are wrong when compared to this info [url]http://www.istockphoto.com/user_stats.php?Offset=0&DownloadsGraphFileType[/url] ([url]http://www.istockphoto.com/user_stats.php?Offset=0&DownloadsGraphFileType[/url]) and what I actually got paid. Anyone else have slightly different numbers there? And I don’t mean just December, but all the months.
Yes, mine are different, not by a large $ amount, but by a huge %age.
I have very little confidence in their ability to report things properly and zero confidence of them to do it in a timely manner. I don't have much confidence of them to get it correct either.
Post by: JaenStock on February 20, 2017, 13:29
(..."peanuts"...)
Post by: Zero Talent on February 20, 2017, 17:25
We regret to inform you that a refund has been issued for an extended license purchased for file #xxxxxxx:
This is in reference to the file downloaded on: February 20 in the amount of $xx.xx. Customer purchased second Extended License by mistake, they already have your file with 1 Extended License which is all they needed.
iStock, please tel me how is this useful? I have no royalty information about January, let alone February! What's the point in informing me about refunds, when I'm totally blind when it comes to sales?
Well, I now know that in February I sold at least 1 EL! Thanks so much iStock for this information! Not!
Post by: Noedelhap on February 20, 2017, 18:16
Post by: ShadySue on February 20, 2017, 20:02
Do you also get a royalty statement in ESP this month if the total amount did not exceed $100?Based on what they've said so far, I don't see why not. Sometime.
Post by: KarenH on February 20, 2017, 20:12
When I go to the Royalties tab, then the Export tab and download the "iStock Historical Royalties" file all the past earnings stated there for each month are wrong when compared to this info [url]http://www.istockphoto.com/user_stats.php?Offset=0&DownloadsGraphFileType[/url] ([url]http://www.istockphoto.com/user_stats.php?Offset=0&DownloadsGraphFileType[/url]) and what I actually got paid. Anyone else have slightly different numbers there? And I don’t mean just December, but all the months.
Yes, mine are different, not by a large $ amount, but by a huge %age.
I have very little confidence in their ability to report things properly and zero confidence of them to do it in a timely manner. I don't have much confidence of them to get it correct either.
Based on the fact that in addition to not being able to report correctly or on time or at all, there's also an issue with images appearing and mysteriously disappearing after acceptance -- and a few people reporting that other people's images are in their portfolio. I have ZERO confidence in their ability to report properly. How can they, if images aren't even in the right portfolios?
Post by: Hildegarde on February 20, 2017, 21:58
I have no intentions of uploading anything until I see the $$$ and then I still might not.
Post by: oscarcwilliams on February 20, 2017, 22:45
Post by: xbrchx on February 21, 2017, 02:56
"Statements delayed
Dear contributor, We’d like to inform you about a technical system issue that will affect the timeline of the January 2017 royalty statements. Royalty statements will be delayed by a day or two due to a temporary technical problem. We are working to address this technical issue as quickly as possible. We will update this message once all statements are available and we apologize for any inconvenience caused by this issue. Please note: This issue impacts the January 2017 royalty statements only. Payments are not impacted and will arrive according to our normal schedule. Thank you, Getty Images Contributor Services"
Post by: Pauws99 on February 21, 2017, 03:16
As expected:Maybe a "day or two" will take on a whole new meaning......
"Statements delayed
Dear contributor, We’d like to inform you about a technical system issue that will affect the timeline of the January 2017 royalty statements. Royalty statements will be delayed by a day or two due to a temporary technical problem. We are working to address this technical issue as quickly as possible. We will update this message once all statements are available and we apologize for any inconvenience caused by this issue. Please note: This issue impacts the January 2017 royalty statements only. Payments are not impacted and will arrive according to our normal schedule. Thank you, Getty Images Contributor Services"
Post by: skyfish on February 21, 2017, 03:40
Post by: ShadySue on February 21, 2017, 05:50
I started to worry. With all these changes i didn't receive my payout, but DM(old) shows my emptied balance.We're not due to be paid until the 25th.
My total and monthly balance are still showing on DM2. (That's for credit sales only, AIUI and most sincerely hope!)
Post by: skyfish on February 21, 2017, 07:03
Post by: ShadySue on February 21, 2017, 07:26
I was waiting, but my balance was reset already about 1 monthIf you read that people have been paid on the 25th, and it's still IF, get ready to contact them immediately if you don't.
Hope it works out for you.
Post by: skyfish on February 21, 2017, 09:04
ok, thank you!I was waiting, but my balance was reset already about 1 monthIf you read that people have been paid on the 25th, and it's still IF, get ready to contact them immediately if you don't.
Hope it works out for you.
Post by: niktol on February 21, 2017, 10:18
Maybe a "day or two" will take on a whole new meaning......
I received the same dated 3/21/2016. Judging by the funny date, it seems like there do have tech problems. I did not think they would be on time anyway, but it's something.
Post by: H2O on February 21, 2017, 10:40
Shutterstock, Alamy and Fotolia were able to do this, they must have some crappy coders and by looking at the latest ESP design it just looks amateurish.
The ESP Royalties section looks like it is going to be full of graphs, why isn't there a section showing each individual download with the earnings, licence type and date sold, all in real time.
All the other sites manage this, who the heck wants to look at a graph.
Post by: Pauws99 on February 21, 2017, 11:37
Post by: jgolby on February 21, 2017, 11:48
Unless there is large upswing in sales I'm either no longer uploading or pulling my port even it means photo by photo.
Post by: Stockmaan on February 21, 2017, 12:34
Post by: Tror on February 21, 2017, 13:00
Where are some lawyers, is all this legal?
I am thinking about this too.
Post by: Pauws99 on February 21, 2017, 13:59
I'm not sure what it is they've done that is actually illegal unfortunately world class incompetence is not against the law.Where are some lawyers, is all this legal?
I am thinking about this too.
Post by: Arnold on February 21, 2017, 14:22
Post by: oscarcwilliams on February 21, 2017, 14:28
Post by: dpimborough on February 21, 2017, 15:32
One thing is not clear to me: if we are all left in the dark about our earnings, how come IS is still no. 2 in the poll results?
Because some people are messing with their submissions
As to the delalys in reporting I reckon it's quite deliberate to hang on to our money
Post by: Zalee on February 21, 2017, 22:24
I was waiting, but my balance was reset already about 1 monthIf you read that people have been paid on the 25th, and it's still IF, get ready to contact them immediately if you don't.
Hope it works out for you.
My balance also disappeared in early January and since then my balance is just the few downloads that have happened since. I thought this must have happened to everyone and it would reappear when ESP eventually gives us some figures. If there are others out there that didn't have enough for payout did your balance also reset in early January?
Post by: sigalavaca on February 21, 2017, 23:05
Post by: Dumc on February 21, 2017, 23:25
Post by: Hildegarde on February 21, 2017, 23:27
Not impressed. Made a lot more with other agencies during all that time.
Post by: sigalavaca on February 21, 2017, 23:32
I finally got access--- is this only for Jan?
My balance was twice this and more when access was shut off. have not been paid either since before shut off.
Did I suddenly lose a lot of my royalties?
I was taking a wait and see approach as whether I choose to upload or not.
in the detailed text file, which i converted to excel I have an entry called "payment carried forward", it's the amount which disappeared in january in deep meta 2 and the istock site
Post by: Dumc on February 21, 2017, 23:32
Post by: Hildegarde on February 21, 2017, 23:43
Before they did all this I was actually thinking about going exclusive because my sales were SO much better there but now the opposite-- just since Nov.
Post by: tess on February 22, 2017, 01:00
Looks like this are only Jan earnings. Where are December PP sales? Also, my credit earnings from this graph doesnt match those on iStock statistic page. They are a few cents short...
Yeah mine don’t match either and no PP sales for December or subs for last December week were added.
Also I only got 0.2 cents for several of my video sales what :(
Post by: StockPhotosArt.com on February 22, 2017, 01:34
The problem is that I already had an account on ESP (Flickr contract) with the same email/username, but at the moment I do not see any reference to iStock, let alone payment info.
Getty has been totally unhelpful to this moment.
Thanks
Post by: tess on February 22, 2017, 01:47
How do you see the iStock income on ESP? Or any reference to iStock actually. Please be specific.
The problem is that I already had an account on ESP (Flickr contract) with the same email/username, but at the moment I do not see any reference to iStock, let alone payment info.
Getty has been totally unhelpful to this moment.
Thanks
You should be able to see credit sales for January here http://www.istockphoto.com/user_stats.php?Offset=0&DownloadsGraphFileType (http://www.istockphoto.com/user_stats.php?Offset=0&DownloadsGraphFileType) They don’t match with the amount reported for them in the stats you can download from ESP - Royalties - Export.
Post by: polar on February 22, 2017, 01:53
Looks like this are only Jan earnings. Where are December PP sales? Also, my credit earnings from this graph doesnt match those on iStock statistic page. They are a few cents short...
As far as I can tell, I'm missing a few cents too and it was just enough to prevent me from getting the payout I was expecting this month. Three cents short. >:(
Post by: Chichikov on February 22, 2017, 02:37
I don't see it in the site page or un the text/pdf files to download
Post by: Luka on February 22, 2017, 02:52
i just got access to my january royalties and summary: its a bit hard to analyze the data, plenty of useless info in charts. So far none 0.02 sales, but many 0.05 and 0.09 >:( >:( >:(
Where do you see the price you got on every subscription?
I'm glad I didn't let my best sellers with them. No transparency at all. They really need to go down. I needed about 20 Dollars to meet my threshold. Now I did it!
Post by: Pauws99 on February 22, 2017, 02:55
I can't find any individual data either...I'm not sure I have everything yet. We've waited all this time and we get a few basic Excel charts fit for a school project for 10 year olds...OK found it you have to download a pdf or txt file in the summary. Some pretty strange numbers in therei just got access to my january royalties and summary: its a bit hard to analyze the data, plenty of useless info in charts. So far none 0.02 sales, but many 0.05 and 0.09 >:( >:( >:(
Where do you see the price you got on every subscription?
I'm glad I didn't let my best sellers with them. No transparency at all. They really need to go down. I needed about 20 Dollars to meet my threshold. Now I did it!
Post by: StockPhotosArt.com on February 22, 2017, 03:04
How do you see the iStock income on ESP? Or any reference to iStock actually. Please be specific.
The problem is that I already had an account on ESP (Flickr contract) with the same email/username, but at the moment I do not see any reference to iStock, let alone payment info.
Getty has been totally unhelpful to this moment.
Thanks
You should be able to see credit sales for January here [url]http://www.istockphoto.com/user_stats.php?Offset=0&DownloadsGraphFileType[/url] ([url]http://www.istockphoto.com/user_stats.php?Offset=0&DownloadsGraphFileType[/url]) They don’t match with the amount reported for them in the stats you can download from ESP - Royalties - Export.
I have that iStock page bookmarked so I know what credit sales I have.
The problem is that on the ESP site I do not see anywhere any reference to the iStock contract or any info related to iStock.
The only income report I can see and download refers to the Flickr contract, of which I can already see the statement. But nothing connects to iStock.
Where exactly do you see references to iStock on the ESP site?
Post by: Canonbabe on February 22, 2017, 03:06
I downloaded the PDF file, hoping to get some details of the files sold. It shows 20 pages of data, also a lot of sales that were made in 2016.
When checking them I noticed the Thinkstock partner sales.
For those of you worried about the .02 sales, it can be worse: there's some Thinkstock subscription plan that shows .00 sales....
All I want is a simple list with sales: which file for what amount and when it was sold. I don't care where it was sold, as long that it was sold and for how much.
If they can't even manage to make a simple report to their contributors I wonder how their IRS files look!
Post by: Luka on February 22, 2017, 03:46
Now, seriously, if we don't help them to go down, they will destroy the Microstock. Nobody will pay 0.25, 0.33. 0.38 on a subscription on Shutterstock if it is possible to be acquired for less money. Shutterstock will be forced to give our images for less money to survive.
Post by: Pauws99 on February 22, 2017, 04:06
I have succeed to open the pdf with my earnings. Indeed, there are a lot of files given up for free (I do not recall to give them my permission for this) and I also have 2-3 files marked with red. Should I sign a check to send them money for covering the expenses? Because it sounds I owe them some money.Although for buyers I'm not sure they ARE cheaper I-stock just take twice as much from us. Independents are subsidizing exclusives...for the first time I'm seriously thinking about pulling the plug on them.
Now, seriously, if we don't help them to go down, they will destroy the Microstock. Nobody will pay 0.25, 0.33. 0.38 on a subscription on Shutterstock if it is possible to be acquired for less money. Shutterstock will be forced to give our images for less money to survive.
Post by: beketoff on February 22, 2017, 04:11
I have succeed to open the pdf with my earnings. Indeed, there are a lot of files given up for free (I do not recall to give them my permission for this) and I also have 2-3 files marked with red. Should I sign a check to send them money for covering the expenses? Because it sounds I owe them some money.
In my case most of the .0 sales are always accompanied by the same title/agency sale with positive royalty, so it must be some sort of accounting element that they needed to include. Same goes to negative figures marked in red; they are also most of the time go with the same figure but with "+", at least in my case. Now, I still counted 13 sales with "0" gross royalty and absent figure in Licence Fee (as if nobody did buy anything, or was given for free) and one case where Licence Fee was $1.29 but I received .0 royalty. Finally, from a very quick look I noticed that PDF statement may differ in some figures with the txt statement (which you can import to Excel, comma separated). So if you want to have a more detailed and controlled analysis of your royalties, I recommend the latter format.
Finally, I must also add that I had quite a lot of sales grossing 0.04 - 0.09 (since 0.10 sales should be considered already as significant ones, lol). If not for a couple large sales and total overall quantity of sales (grossing more than 50% of all other agencies' revenue), I would quit the next day. For the moment I'm still observing, whether this ship is sinking or merely stagnating.
Post by: Luka on February 22, 2017, 04:23
I have succeed to open the pdf with my earnings. Indeed, there are a lot of files given up for free (I do not recall to give them my permission for this) and I also have 2-3 files marked with red. Should I sign a check to send them money for covering the expenses? Because it sounds I owe them some money.Although for buyers I'm not sure they ARE cheaper I-stock just take twice as much from us. Independents are subsidizing exclusives...for the first time I'm seriously thinking about pulling the plug on them.
Now, seriously, if we don't help them to go down, they will destroy the Microstock. Nobody will pay 0.25, 0.33. 0.38 on a subscription on Shutterstock if it is possible to be acquired for less money. Shutterstock will be forced to give our images for less money to survive.
I hope they die. If they wanted to attract more exclusives, they should have paid more money (not by raising the prices, just giving up a bit from their share) and people would have stuck with them. Last summer I have had some thoughts to go exclusive with them, so I would not be working so much with uploading on so many sites. I would have help me to create more than spending time with keywording. Too bad they are so greedy.
I hope they die.I hope they die.I hope they die.I hope they die.I hope they die.I hope they die. :)
Post by: Justanotherphotographer on February 22, 2017, 04:28
Post by: Luka on February 22, 2017, 04:29
I have succeed to open the pdf with my earnings. Indeed, there are a lot of files given up for free (I do not recall to give them my permission for this) and I also have 2-3 files marked with red. Should I sign a check to send them money for covering the expenses? Because it sounds I owe them some money.
In my case most of the .0 sales are always accompanied by the same title/agency sale with positive royalty, so it must be some sort of accounting element that they needed to include. Same goes to negative figures marked in red; they are also most of the time go with the same figure but with "+", at least in my case. Now, I still counted 13 sales with "0" gross royalty and absent figure in Licence Fee (as if nobody did buy anything, or was given for free) and one case where Licence Fee was $1.29 but I received .0 royalty. Finally, from a very quick look I noticed that PDF statement may differ in some figures with the txt statement (which you can import to Excel, comma separated). So if you want to have a more detailed and controlled analysis of your royalties, I recommend the latter format.
Finally, I must also add that I had quite a lot of sales grossing 0.04 - 0.09 (since 0.10 sales should be considered already as significant ones, lol). If not for a couple large sales and total overall quantity of sales (grossing more than 50% of all other agencies' revenue), I would quit the next day. For the moment I'm still observing, whether this ship is sinking or merely stagnating.
Thank you but I think I have had enough with them. I will not accept to sell my work on 0.02, 0.09 cents. I will keep the few files I have, but not uploading anymore
Post by: Noedelhap on February 22, 2017, 04:30
Don't like this way of reporting, though. Stupid graphs with useless info, separate file download for my sales and worst of all, terrible sales. I saw some 0.07 and 0.08 sales in there as well.
It's hard to fathom how iStock has gone from promising market leader to an average-performing agency.
Post by: Luka on February 22, 2017, 04:37
Clearly, the 0.00 sales in the PDF are not given away for free, that'd be ridiculous. If you look closely, they're always paired with an actual sale of the same image.
Don't like this way of reporting, though. Stupid graphs with useless info, separate file download for my sales and worst of all, terrible sales. I saw some 0.07 and 0.08 sales in there as well.
It's hard to fathom how iStock has gone from promising market leader to an average-performing agency.
I've seen now. You are right. They are not given for free. Still I can't accept to give my work with 0.02 Cents. It's not big difference between 0 and 0.02, is it?
Post by: Luka on February 22, 2017, 04:51
Although for buyers I'm not sure they ARE cheaper I-stock just take twice as much from us.
It's even worse then. They encourage other microstock businesses to be greedy. If it works with them now, then will follow this sort of treatment from other companies. And we all will have to work more for less money.
Post by: BaldricksTrousers on February 22, 2017, 04:55
Post by: ShadySue on February 22, 2017, 04:57
I wished that on SS when my average on iS was around $6.85 per sale and people were cheering because their average on SS was around $2.35. Look where that got us. >:( :(I have succeed to open the pdf with my earnings. Indeed, there are a lot of files given up for free (I do not recall to give them my permission for this) and I also have 2-3 files marked with red. Should I sign a check to send them money for covering the expenses? Because it sounds I owe them some money.Although for buyers I'm not sure they ARE cheaper I-stock just take twice as much from us. Independents are subsidizing exclusives...for the first time I'm seriously thinking about pulling the plug on them.
Now, seriously, if we don't help them to go down, they will destroy the Microstock. Nobody will pay 0.25, 0.33. 0.38 on a subscription on Shutterstock if it is possible to be acquired for less money. Shutterstock will be forced to give our images for less money to survive.
I hope they die. If they wanted to attract more exclusives, they should have paid more money (not by raising the prices, just giving up a bit from their share) and people would have stuck with them. Last summer I have had some thoughts to go exclusive with them, so I would not be working so much with uploading on so many sites. I would have help me to create more than spending time with keywording. Too bad they are so greedy.
I hope they die.I hope they die.I hope they die.I hope they die.I hope they die.I hope they die. :)
Post by: madman on February 22, 2017, 05:02
it says still" We're sorry.
Your account is not currently set up for ESP access.
Please contact us if you believe this is in error.
according to them, esp means professionalism but it started full of inexperience...
this is very annoying, why it takes so long and why they are not responding to messages, and plus, I cannot login for contributor community forum also, disguisting, very disguisting things keeps happening on istock side as usual...
Post by: ShadySue on February 22, 2017, 05:02
1. USA (71%)
2. Netherlands
3. Philippines
4. UK ...
(Not so much surprised about the US, but the Netherlands and the Phillipines?!)
Post by: Justanotherphotographer on February 22, 2017, 05:02
Several actual sales for less than 3c. More for less than 4c
LOADS of sub sales and PP for less than 10c
Loads of "non us" PP sales for less than 20c.
I would recommend getting the stats downloaded as a spreadsheet where you can sort by product type and royalty. It's a real eye opener. The data is separated by tabs and you can delete most of the columns as they seem to not be used.
Post by: Luka on February 22, 2017, 05:05
I wished that on SS when my average on iS was around $6.85 per sale and people were cheering because their average on SS was around $2.35.I have succeed to open the pdf with my earnings. Indeed, there are a lot of files given up for free (I do not recall to give them my permission for this) and I also have 2-3 files marked with red. Should I sign a check to send them money for covering the expenses? Because it sounds I owe them some money.Although for buyers I'm not sure they ARE cheaper I-stock just take twice as much from us. Independents are subsidizing exclusives...for the first time I'm seriously thinking about pulling the plug on them.
Now, seriously, if we don't help them to go down, they will destroy the Microstock. Nobody will pay 0.25, 0.33. 0.38 on a subscription on Shutterstock if it is possible to be acquired for less money. Shutterstock will be forced to give our images for less money to survive.
I hope they die. If they wanted to attract more exclusives, they should have paid more money (not by raising the prices, just giving up a bit from their share) and people would have stuck with them. Last summer I have had some thoughts to go exclusive with them, so I would not be working so much with uploading on so many sites. I would have help me to create more than spending time with keywording. Too bad they are so greedy.
I hope they die.I hope they die.I hope they die.I hope they die.I hope they die.I hope they die. :)
It is possible to go exclusive on SS?
Post by: ShadySue on February 22, 2017, 05:07
It is possible to go exclusive on SS?You could choose to send images only to SS, but there is no financial benefit to you.
Post by: Luka on February 22, 2017, 05:13
It is possible to go exclusive on SS?You could choose to send images only to SS, but there is no financial benefit to you.
Too bad. :-[ Why would I ask them permission to send my images only with them, if there aren't more money involved? Do they give your images a better rank page, at least? Thanks
Post by: Justanotherphotographer on February 22, 2017, 05:14
Post by: Pauws99 on February 22, 2017, 05:19
No one said you need to ask...SS don't do an exclusive deal and I hope they keep it that way.It is possible to go exclusive on SS?You could choose to send images only to SS, but there is no financial benefit to you.
Too bad. :-[ Why would I ask them permission to send my images only with them, if there aren't more money involved? Do they give your images a better rank page, at least? Thanks
Post by: dpimborough on February 22, 2017, 05:25
It can't even tell me how many images I sold without downloading a text file full of BS irrelevant data which they obviously just stripped out of their database and dumped in the download.
The sales figures make no sense whatsoever and the fancy charts whilst fancy are of no interest at all.
All I need to now is how much and how many in a month.
What a crowd >:(
Post by: Pauws99 on February 22, 2017, 05:31
Well just received my ESP royalty dataShocking isn't it I didn't give up my job so I could spend MORE time trying to analyse crappy spreadsheets you are right I think its just a database dump and some Excel charts.
It can't even tell me how many images I sold without downloading a text file full of BS irrelevant data which they obviously just stripped out of their database and dumped in the download.
The sales figures make no sense whatsoever and the fancy charts whilst fancy are of no interest at all.
All I need to now is how much and how many in a month.
What a crowd >:(
Post by: H2O on February 22, 2017, 05:48
I WANT SEE THE DOWNLOAD IMAGES IN REAL TIME with the revenue and date as on ALL THE OTHER SITES.
Post by: Luka on February 22, 2017, 05:49
No one said you need to ask...SS don't do an exclusive deal and I hope they keep it that way.It is possible to go exclusive on SS?You could choose to send images only to SS, but there is no financial benefit to you.
Too bad. :-[ Why would I ask them permission to send my images only with them, if there aren't more money involved? Do they give your images a better rank page, at least? Thanks
Sorry if I didn't expressed myself well. I'm not native. I know you can choose to upload only with them. I was asking if there is any possibility to make a deal with them by sending your images only there and getting something instead: more money, more better rank position, anything.
Post by: Pauws99 on February 22, 2017, 05:57
The short answer is no.No one said you need to ask...SS don't do an exclusive deal and I hope they keep it that way.It is possible to go exclusive on SS?You could choose to send images only to SS, but there is no financial benefit to you.
Too bad. :-[ Why would I ask them permission to send my images only with them, if there aren't more money involved? Do they give your images a better rank page, at least? Thanks
Sorry if I didn't expressed myself well. I'm not native. I know you can choose to upload only with them. I was asking if there is any possibility to make a deal with them by sending your images only there and getting something instead: more money, more better rank position, anything.
Post by: Luka on February 22, 2017, 06:00
The short answer is no.Thanks.
Post by: dpimborough on February 22, 2017, 06:03
37 sales in January all below 28 cents !!! Everything from 2.7 cents to 26 cents
Looks like they kept their word! >:(
Effing B******ds
An EL sale I know for sure I had doesn't show up
Two sales one for over $200 gross I got $31 the other over $100 I got $15
HEY JONATHON KLEIN GO MILK ANOTHER COW!!!
You'll not get any more uploads from me!"
Post by: ShadySue on February 22, 2017, 06:15
We were told that the minimum on exclusive subs sales would be 26c (expletive deleted, that's not even worth keywording for), but I have several for 23c.
This new system is horrible. With the old system, at least we got tiny thums to show us what was selling, now we just get file numbers and title (unless there is yet another page which I haven't found yet), which is useless if you have a few files with similar titles and want to know which sold.
Not that it matters because unless there's a vast uptick (I used to hit payout each week, usually easily. If Jan is anything to go by, I'll soon be lucky to hit payout each month) I'm not going to be uploading so don't need the info; but it's still nice to know.
Post by: Fairplay on February 22, 2017, 06:21
The most discouraging thing for me is the humiliating 15% they pay me (I was at 17% before but they needed that extra 2% on top of their 83%). So even when they sold my file on Getty for $85 my cut is only $12,75, not to mention I have $0.08 royalties for Getty sales.
I'm not uploading my new images since the changes announcement. Now I'm sure there's no way to change my mind until something considerably better in terms of royalties for nonexclusives changes.
I forgot to mention my stats for credit sales for January on ESP are about $20 lower than on the old IS chart.
Post by: panicAttack on February 22, 2017, 07:39
i got less then 450, after 30% tax reduction (non-treaty country) I got less then 370 $
many 0.03, few 0.02, ok some subscription sales are above those 0.28 but overall...
shutter and fotolia, please keep bringing costumers to your sites so I can kiss getty goodbye. (no just stop upload, but to close my account)
Post by: BaldricksTrousers on February 22, 2017, 08:06
And the title can be one they made up rather than the original. I thought the "woman in thongs on beach" must be someone else's sale credited to me, but when I checked it wasn't a woman in a thong, it was a woman in sandals. Perhaps Americans call sandals thongs, I don't know, but to me thongs are skimpy pants (which is another problematical linguistic term for our US friends)
This new system is horrible. With the old system, at least we got tiny thums to show us what was selling, now we just get file numbers and title.
Post by: tess on February 22, 2017, 08:16
Post by: dpimborough on February 22, 2017, 08:26
Some are saying they are getting none exclusive royalties instead of exclusives.
What stoner dreamt this so called system up?
Post by: Ides on February 22, 2017, 08:28
Post by: ShadySue on February 22, 2017, 08:34
And the title can be one they made up rather than the original. I thought the "woman in thongs on beach" must be someone else's sale credited to me, but when I checked it wasn't a woman in a thong, it was a woman in sandals. Perhaps Americans call sandals thongs, I don't know, but to me thongs are skimpy pants (which is another problematical linguistic term for our US friends)
This new system is horrible. With the old system, at least we got tiny thums to show us what was selling, now we just get file numbers and title.
I think Americans call flipflops 'thongs'.
Still, were you part of the disastrous retitling experiment? IIRC, they had a retitling experiment, which you had to opt into where they were going to retitle files to see if they did better on general search engines. Then IIRC they had a recaptioning ('description' field, now invisible) exercise, ditto.
No way was I going to let anyone else retitle or recaption my files, but from reports from people who opted in, the results were horrendous: clearly they'd outsourced the work to company where the workers had poor knowledge of the English language and poor general knowledge. Then people were locked in for over a year and couldn't get in to retitle/recaption. I don't know whether they actually were allowed in to make the corrections before files were locked for editing.
If you didn't opt in, they shouldn't have changed your title/description, but they seem to do so much nowadays, and don't tell anyone, including support and moderators about it.
FWIW, I have absolutely NO faith that any of their stats are accurate - they don't even cross-match within the site.
Post by: Justanotherphotographer on February 22, 2017, 08:37
Post by: worriedistocker on February 22, 2017, 09:04
Was this designed by people who have any background as creative contributors, or by a bunch of bean counters who think this is the way we should run our business?
Post by: panicAttack on February 22, 2017, 09:23
last year (I saved excel file before they took it off) withhold tax was (30% in my country) total about 150usd (average about 12-13 usd per month)
this one month they took 65 usd (I earned this January about as it was my monthly average in last 6 month in 2016)
so, it looks like suddenly over night 50% of my sales are from us buyers.
Is it me or USA is third world country without any inspection for companies against frauds?
Post by: dino on February 22, 2017, 09:34
I stopped uploading there and deactivated many of my files when it was still possible to do.
Post by: niktol on February 22, 2017, 10:16
Can someone tell me how to see what was downloaded and what the royality was? I can see just transaction type charts and countries ... (very useful, lol). What is the "premium access??".
I stopped uploading there and deactivated many of my files when it was still possible to do.
Go to export section and download files in txt or pdf format.
Post by: dino on February 22, 2017, 10:48
OMFG.
Like inventing a hot water again.
Post by: Chichikov on February 22, 2017, 10:55
Can someone tell me how to see what was downloaded and what the royality was? I can see just transaction type charts and countries ... (very useful, lol). What is the "premium access??".
I stopped uploading there and deactivated many of my files when it was still possible to do.
Pass your mouse pointer over the graphics…
And, as said before, go on the export page and download the (incomprehensible) pdf and file text…
Post by: ShadySue on February 22, 2017, 11:03
What an unbelievable mess.
Was this designed by people who have any background as creative contributors, or by a bunch of bean counters who think this is the way we should run our business?
The latter: that's the Getty reality.
Post by: sigalavaca on February 22, 2017, 11:04
Once it opens in Excel, select Insert menu and then "Pivot table", New worksheet and hit OK. Once there you can select the columns you want to display and get access to analyzable data. It's a real pain.
They have a detailed guide about the steps above, not sure if we can link it here: its under resources/getting started/royalties guide
Post by: JimP on February 22, 2017, 11:06
Can someone tell me how to see what was downloaded and what the royality was? I can see just transaction type charts and countries ... (very useful, lol). What is the "premium access??".
I stopped uploading there and deactivated many of my files when it was still possible to do.
Pass your mouse pointer over the graphics…
And, as said before, go on the export page and download the (incomprehensible) pdf and file text…
The text files are a mess too. Don't import into Excel with correct headings or matching. But this is what we should expect from Getty. Incomprehensible trash.
Post by: Justanotherphotographer on February 22, 2017, 11:19
You need to make sure you click the option for tab delineated and none of the others is selected (not sure where in excel this is as I use other software). You can then delete out most of the columns as they are blank or have the same figure all the way down. A real mess by an agency that clearly couldn't give **** about contributors and feels entitled to whatever they want with our work with scant regard for even keeping us informed.Can someone tell me how to see what was downloaded and what the royality was? I can see just transaction type charts and countries ... (very useful, lol). What is the "premium access??".
I stopped uploading there and deactivated many of my files when it was still possible to do.
Pass your mouse pointer over the graphics…
And, as said before, go on the export page and download the (incomprehensible) pdf and file text…
The text files are a mess too. Don't import into Excel with correct headings or matching. But this is what we should expect from Getty. Incomprehensible trash.
Post by: BaldricksTrousers on February 22, 2017, 12:24
Still, were you part of the disastrous retitling experiment? IIRC, they had a retitling experiment, which you had to opt into where they were going to retitle files to see if they did better on general search engines. Then IIRC they had a recaptioning ('description' field, now invisible) exercise, ditto.
No way was I going to let anyone else retitle or recaption my files,.
Yes, that's probably it. Thanks for reminding me. I seem to recall that it seemed like a good idea to let them if they thought they could increase sales for some of my files by massaging the titles and captions. I should have had the wit to know that it wouldn't work out well. It was iStock, after all.
Post by: Zero Talent on February 22, 2017, 13:28
I must admit there is a lot of info to browse through. These stats are annoyingly late, but I find more details about sales than on any other site.
Post by: Dumc on February 22, 2017, 13:35
Whatever your budget, whatever your content needs – we've got a custom plan that works for you.
Premium Access
Highly-curated and hand-picked premium content includes editorial and creative stills, video and music. Customizable to your company's needs and preferences, with industry-leading legal protection.
Is that it?
Post by: sarah2 on February 22, 2017, 15:09
what the devil has the obligatory COUNTRY field got to do with anything shot in a studio, isolated on white etc?
herrumph
Post by: Arnold on February 22, 2017, 15:55
Post by: ShadySue on February 22, 2017, 16:09
Anybody who knows what "Connect Transactions" are? You can find these transactions as a text file in the export section. In my case there are a lot of "sales" with staggering royalties of USD 0.00099 i.e. less than 0.1 cent. I knew it would be bad, but this can't be true, can it? Interestingly these transactions closed the gap of 2 cents between the sales and royalty statement and my current balance. Anyone?
It's been around since 2013.
http://www.istockphoto.com/forum_messages.php?threadid=351239 (http://www.istockphoto.com/forum_messages.php?threadid=351239)
http://developer.gettyimages.com/faq_general#aboutconnect (http://developer.gettyimages.com/faq_general#aboutconnect)
Post by: Arnold on February 22, 2017, 16:33
Post by: Anyka on February 22, 2017, 16:42
I need to delete 1 file, or deactivate it, or just make it unsearchable by taking away the keywords.
Is this in any way possible at the moment?
Another agency wants to sell the rights, and I can delete it from EVERY agency, except Istock.
Any one knows the trick to do this?
Post by: dpimborough on February 22, 2017, 17:09
Question for those who are not on ESP yet (if ever) :
I need to delete 1 file, or deactivate it, or just make it unsearchable by taking away the keywords.
Is this in any way possible at the moment?
Another agency wants to sell the rights, and I can delete it from EVERY agency, except Istock.
Any one knows the trick to do this?
No you cannot getty took away all editing and deletion capabilities from the contributor last year
probably to avoid mass deactivation and deletions
Post by: dpimborough on February 22, 2017, 17:14
When Fotolia dropped that Dollar photo club on us I deleted along with others they lost over 6 million images
Getty pull something even worse and everyone is just taking it in the rear from them.
I think it's time to stop being an idiot and quit these shysters.
Post by: Fairplay on February 22, 2017, 17:30
Question for those who are not on ESP yet (if ever) :
I need to delete 1 file, or deactivate it, or just make it unsearchable by taking away the keywords.
Is this in any way possible at the moment?
Another agency wants to sell the rights, and I can delete it from EVERY agency, except Istock.
Any one knows the trick to do this?
You should write to contributor support and explain the situation. Somebody wrote here they removed some file from his portfolio by his request.
Post by: PigsInSpace on February 22, 2017, 17:32
Question for those who are not on ESP yet (if ever) :
I need to delete 1 file, or deactivate it, or just make it unsearchable by taking away the keywords.
Is this in any way possible at the moment?
Another agency wants to sell the rights, and I can delete it from EVERY agency, except Istock.
Any one knows the trick to do this?
You have to send them an email asking for them to remove it and telling them why. They removed the ability to do it yourself.
Post by: Anyka on February 22, 2017, 17:40
But I do understand the reason behind it (avoiding mass deletions).
Post by: ShadySue on February 22, 2017, 18:53
Thanks Fairplay, Sammy and PigsInSpace. I'll write to them. Of course, if they want to do everything manually, they will have less time to calculate December and January earnings (sigh!!).We got a several week warning window during which we could delete to our heart's content.
But I do understand the reason behind it (avoiding mass deletions).
Post by: PigsInSpace on February 22, 2017, 19:38
Post by: dragonblade on February 22, 2017, 19:51
Post by: ShadySue on February 22, 2017, 19:56
However, if you saw stats before they'll still be there.
Post by: dragonblade on February 22, 2017, 20:02
The old iS stats are still working but are only showing credit dls since Dec 22nd, and presumably no PP from Dec.
All sales information on the IS stock site disappeared from view ages ago. I'll check to see if it's visible again.
Post by: ShadySue on February 22, 2017, 20:03
It's visible for me right now, with the limitations as above.The old iS stats are still working but are only showing credit dls since Dec 22nd, and presumably no PP from Dec.
All sales information on the IS stock site disappeared from view ages ago. I'll check to see if it's visible again.
Post by: dragonblade on February 22, 2017, 20:08
Post by: KimsCreativeHub on February 22, 2017, 20:17
Getty Images Subscriptions
Whatever your budget, whatever your content needs – we've got a custom plan that works for you.
Premium Access
Highly-curated and hand-picked premium content includes editorial and creative stills, video and music. Customizable to your company's needs and preferences, with industry-leading legal protection.
Is that it?
Premium Access my A** , 3 files with that label are some of my cheapest examples.. 0.24 0.26 ????! what am i missing ??
Post by: oscarcwilliams on February 22, 2017, 20:21
Post by: KimsCreativeHub on February 22, 2017, 20:29
i am interested in a response of anyone that could shed light on why "premium access" pays pathetic
Post by: whystock on February 22, 2017, 20:39
Post by: KimsCreativeHub on February 22, 2017, 20:47
Edited to make sense
Sent from my iPhone using Tapatalk
Post by: whystock on February 22, 2017, 20:54
Post by: KimsCreativeHub on February 23, 2017, 00:12
Sent from my iPhone using Tapatalk
Post by: Justanotherphotographer on February 23, 2017, 01:05
Post by: Zalee on February 23, 2017, 01:34
And the title can be one they made up rather than the original. I thought the "woman in thongs on beach" must be someone else's sale credited to me, but when I checked it wasn't a woman in a thong, it was a woman in sandals. Perhaps Americans call sandals thongs, I don't know, but to me thongs are skimpy pants (which is another problematical linguistic term for our US friends)
This new system is horrible. With the old system, at least we got tiny thums to show us what was selling, now we just get file numbers and title.
I thought it was only us Aussies that call them thongs... ??? Makes you wonder what's going on there.
Post by: spike on February 23, 2017, 02:10
Post by: Chichikov on February 23, 2017, 04:57
Wow 89 pages statement!
I must admit there is a lot of info to browse through. These stats are annoyingly late, but I find more details about sales than on any other site.
The best way to not give information
Post by: Zero Talent on February 23, 2017, 08:07
Wow 89 pages statement!
I must admit there is a lot of info to browse through. These stats are annoyingly late, but I find more details about sales than on any other site.
The best way to not give information and overwhelm you with information…
Not the case here. I am not an iStock fan at all. But I have to admit that if I tweak and filter the associated excel file, I get all information I need and more. I can make it look like a Shutterstock report, like a Fotolia report. etc.
Post by: Pauws99 on February 23, 2017, 08:43
Yep but a one month old one.......Wow 89 pages statement!
I must admit there is a lot of info to browse through. These stats are annoyingly late, but I find more details about sales than on any other site.
The best way to not give information and overwhelm you with information…
Not the case here. I am not an iStock fan at all. But I have to admit that if I tweak and filter the associated excel file, I get all information I need and more. I can make it look like a Shutterstock report, like a Fotolia report. etc.
Post by: worriedistocker on February 23, 2017, 09:37
Yep but a one month old one.......Wow 89 pages statement!
I must admit there is a lot of info to browse through. These stats are annoyingly late, but I find more details about sales than on any other site.
The best way to not give information and overwhelm you with information…
Not the case here. I am not an iStock fan at all. But I have to admit that if I tweak and filter the associated excel file, I get all information I need and more. I can make it look like a Shutterstock report, like a Fotolia report. etc.
I'm sure they are trying to provide real time stats, but it's very, very difficult to do. It's like cold fusion or a cure for cancer. Hopefully, Getty scientists will one day make a breakthrough... ;)
Post by: Pauws99 on February 23, 2017, 09:44
Or maybe a third party will help them just like the need one to make sense of their stats or make uploading tolerable.....Yep but a one month old one.......Wow 89 pages statement!
I must admit there is a lot of info to browse through. These stats are annoyingly late, but I find more details about sales than on any other site.
The best way to not give information and overwhelm you with information…
Not the case here. I am not an iStock fan at all. But I have to admit that if I tweak and filter the associated excel file, I get all information I need and more. I can make it look like a Shutterstock report, like a Fotolia report. etc.
I'm sure they are trying to provide real time stats, but it's very, very difficult to do. It's like cold fusion or a cure for cancer. Hopefully, Getty scientists will one day make a breakthrough... ;)
Post by: ShadySue on February 23, 2017, 10:19
Yep but a one month old one.......Wow 89 pages statement!
I must admit there is a lot of info to browse through. These stats are annoyingly late, but I find more details about sales than on any other site.
The best way to not give information and overwhelm you with information…
Not the case here. I am not an iStock fan at all. But I have to admit that if I tweak and filter the associated excel file, I get all information I need and more. I can make it look like a Shutterstock report, like a Fotolia report. etc.
I'm sure they are trying to provide real time stats, but it's very, very difficult to do. It's like cold fusion or a cure for cancer. Hopefully, Getty scientists will one day make a breakthrough... ;)
They are not trying to provide real- time stats. We used to get real time stats on iS back in the day, but they have specifically told us we are getting once a month stats. However, they can't even do that with any degree of certitude. As ever, I have no idea what proportion of the mess is malice and how much is incompetence.
Post by: Pauws99 on February 23, 2017, 10:35
I thought they said they would provide "real time" data on sales....(without value attached) at some point.Yep but a one month old one.......Wow 89 pages statement!
I must admit there is a lot of info to browse through. These stats are annoyingly late, but I find more details about sales than on any other site.
The best way to not give information and overwhelm you with information…
Not the case here. I am not an iStock fan at all. But I have to admit that if I tweak and filter the associated excel file, I get all information I need and more. I can make it look like a Shutterstock report, like a Fotolia report. etc.
I'm sure they are trying to provide real time stats, but it's very, very difficult to do. It's like cold fusion or a cure for cancer. Hopefully, Getty scientists will one day make a breakthrough... ;)
They are not trying to provide real- time stats. We used to get real time stats on iS back in the day, but they have specifically told us we are getting once a month stats. However, they can't even do that with any degree of certitude. As ever, I have no idea what proportion of the mess is malice and how much is incompetence.
Post by: skyfish on February 23, 2017, 10:57
Post by: Chichikov on February 23, 2017, 11:15
Yep but a one month old one.......Wow 89 pages statement!
I must admit there is a lot of info to browse through. These stats are annoyingly late, but I find more details about sales than on any other site.
The best way to not give information and overwhelm you with information…
Not the case here. I am not an iStock fan at all. But I have to admit that if I tweak and filter the associated excel file, I get all information I need and more. I can make it look like a Shutterstock report, like a Fotolia report. etc.
I'm sure they are trying to provide real time stats, but it's very, very difficult to do. It's like cold fusion or a cure for cancer. Hopefully, Getty scientists will one day make a breakthrough... ;)
It is a chance for humanity that Getty "scientists" are not involved in nuclear or medical research…
Post by: JimP on February 23, 2017, 14:43
Yep but a one month old one.......Wow 89 pages statement!
I must admit there is a lot of info to browse through. These stats are annoyingly late, but I find more details about sales than on any other site.
The best way to not give information and overwhelm you with information…
Not the case here. I am not an iStock fan at all. But I have to admit that if I tweak and filter the associated excel file, I get all information I need and more. I can make it look like a Shutterstock report, like a Fotolia report. etc.
We need to wait a month to see how bad this really is.
Post by: TG1112 on February 23, 2017, 15:10
I conclude that both the December and January are paid now on 25 February.
Post by: Bauman on February 24, 2017, 11:07
2017 credit+subscription or credit+subscription+partner program downloads ?
Is It reliable ?
Post by: ShadySue on February 24, 2017, 11:21
What is "Downloads Year To Date" in Account Management > Profile ?Allegedly so, and any GI for those eligible (which now seems to be everyone, judging by reports from some Indies of GI sales, not Premium Access fka G+ fka G360.)
2017 credit+subscription or credit+subscription+partner program downloads ?
Quote
Is It reliable ?Your guess is as good as mine, or anyone else's.
Post by: isumi on February 24, 2017, 17:16
What is "Downloads Year To Date" in Account Management > Profile ?
2017 credit+subscription or credit+subscription+partner program downloads ?
Is It reliable ?
For me it's the same number which I had before for downloads. So it should be only the credit sales, beginning from the registration date.
Post by: Fredex on February 24, 2017, 19:59
Post by: Zalee on February 24, 2017, 23:14
What a mess to try and see which photos sold... I'm searching the number against my port as I have some images which similar names. I don't believe they have reported all sales for Dec and Jan.
Post by: baldas1950 on February 25, 2017, 03:17
What is "Downloads Year To Date" in Account Management > Profile ?
2017 credit+subscription or credit+subscription+partner program downloads ?
Is It reliable ?
I have checked on the TXT dowloadable file and that number for me is equal to te Getty + Istock sales in January. It doesn't contain the Thinkstock sales.
Post by: kuriouskat on February 25, 2017, 05:14
Post by: etienjones on February 25, 2017, 05:39
Is there a link on the ESP page that links to my portfolio? I can't find a way to view what is actually online?
Your Portfolio url is under your Profile:
Post by: kuriouskat on February 25, 2017, 06:27
Post by: moonman on February 25, 2017, 07:30
Well, well. Joined the group today just so I could get a read on what the bujeezuz is going on at iStock, and low & behold I am relieved to see I am not alone. I am on day 8 of being locked out from my content.
I have been a system admistrator/network operations manager for 25 years and so I know that roll-outs and migrations can be challenging .. however, the sate of affairs here is the stuff that should only be seen in the lab. E.G. the tech guys did not deploy this to a real-world lab to observe what might happen.
Depending on which browser I use, I may, or may not, log in, but in any event - no content .. However the folks at iStock are still validating content as I had 200 or so in queue and I am getting emails that they are being processed/accepted steadily .. down to about 80 since being locked out.
What is certain is that there are (still) 2 distinct accounts. Via deep Meta 2.x and 3, one is able to see accounts: One @ istock, which still authenticates and one @ Getty (new account) which will authenticate once in a while. My two accounts, old and new share username, but different passwords.
Chrome goes in circles. E.G. deliberate entry of improper/erroneous creds results in what you would expect, denial of login. However PROPER entry of creds is not so revealing, in that you do not get a red box or any error message, the page simply reloads - like refreshed. It appears to simply chuck your creds and wants you to try again - repeatedly - over and over .. lol. OK its not funny really but this is what Chrome does to me .. It could very well be that it's a local issue (me/my computer/browser .. corrupt cache .. etc) so, for the time being, I will use I.E.
I.Explorer works correctly. E.g. deliberate entry of improper/erroneous creds results in what you would expect - rejection, but proper entry of creds logs you in. Unfortunately the mystery only continues as, on the new page, which to be sure, looks pretty .. however, db engines are searching for things that aren't there. Java pukes that they're missing root objects and just about every link on the page was/is broken. Only yesterday did the community button get fixed.
This is awful. It is worth noting - Alamy just completely overhauled their interface for loading/editing and it went off with not so much as a burp. Admittedly, they did not have to migrate domains and likely AD domains (if using Windoze or MS)..
Personal opinion: Getty = corporate. istock is losing significant contributor material and dying because large lumbering corporation is smothering it .. The attitude and regard for contributor community will be their layoff notices' Raison de etre. Make no mistake
THIS COMPANY PAYS THE LEAST COMMISSION OF ALL THE AGENCIES WITH WHOM i WORK,
HAS THE MOST TIME-CONSUMING INDEXING PROCESS,
TAKES THE LONGEST TIME TO PROCESS IMAGERY OF ANY OF THE 19 AGENCIES WITH WHOM I CONTRIBUTE,
TAKE THE LONGEST TO REPLY TO ANY EMAIL,REPORT,PROBLEM - INDEED IF THEY REPLY AT ALL (17 msgs/emails - one rather terse response)
So: THEY HAVE THE HIGHEST IGNORE RATE OF ANY COMPANY - NOT JUST MICROSTOCK - THAT i HAVE EVER SEEN. e.g. this fiasco will not be resolved any time soon and you will be ignored throughout.
I will wait it out .. but I saw one poster here mention April .. I would not be surprised.
Well it did not take till April - I'll take some salt with my crow. And while it did get botched somewhat .. its better now.
The commission structure for nons is the same .. and with the issuing of another bulletin/email with regard to exclusives and the implementation of an incorrect commission formula - soon to be corrected, I trust that many if not all their earnings indicators/statements/notices will be adjusted and their concerns addressed accordingly.
THE INDEXING PROCESS is better now and is more responsive. The notes I submit with batches are read and relied to where applicable. Approval times are WAY faster .. Night & day. Much faster.
While the commission monies/money in ESP do not match DM2 .. they were better than double as I suspect, DM2 does not include partner sales (I think). Bottom line, I accrued/earned more than double DM2 is showing. Not a big fan of charts and pie graphs but hey, it's pretty comprehensive data.
The only wish that I have is that they can come up with real time reporting - but not relying too much on it.
Well then .. onward and upward.
MM
Post by: ShadySue on February 25, 2017, 12:37
Post by: polar on February 25, 2017, 15:31
What is "Downloads Year To Date" in Account Management > Profile ?Allegedly so, and any GI for those eligible (which now seems to be everyone, judging by reports from some Indies of GI sales, not Premium Access fka G+ fka G360.)
2017 credit+subscription or credit+subscription+partner program downloads ?QuoteIs It reliable ?Your guess is as good as mine, or anyone else's.
Are people seeing the numbers in "downloads year to date" increasing? Mine hasn't budged since ESP account management went active. It's not entirely surprising if there are no sales, since I'm not uploading and have only a tiny rump portfolio left after multiple deactivations. But I do tend to get a few sales this time of year so I'm curious to know whether the machine is actually working -- especially since I'm only 3 cents short of a payout. I wouldn't be surprised to get only a 2c sale. :-\
Post by: worriedistocker on February 25, 2017, 16:39
What is "Downloads Year To Date" in Account Management > Profile ?
2017 credit+subscription or credit+subscription+partner program downloads ?
Is It reliable ?
I just had a thought since you asked if the counter is reliable:
I wonder if all those $0.00 test downloads are being added to the YTD Counter?
Post by: Harvepino on February 26, 2017, 17:42
Post by: Pauws99 on February 27, 2017, 01:56
Mine has gone up but I have no clue what the number relates toWhat is "Downloads Year To Date" in Account Management > Profile ?Allegedly so, and any GI for those eligible (which now seems to be everyone, judging by reports from some Indies of GI sales, not Premium Access fka G+ fka G360.)
2017 credit+subscription or credit+subscription+partner program downloads ?QuoteIs It reliable ?Your guess is as good as mine, or anyone else's.
Are people seeing the numbers in "downloads year to date" increasing? Mine hasn't budged since ESP account management went active. It's not entirely surprising if there are no sales, since I'm not uploading and have only a tiny rump portfolio left after multiple deactivations. But I do tend to get a few sales this time of year so I'm curious to know whether the machine is actually working -- especially since I'm only 3 cents short of a payout. I wouldn't be surprised to get only a 2c sale. :-\
Post by: PureArt on March 01, 2017, 15:52
www.istockphoto.com/user_stats.php?id=000000&Offset=-1&DownloadsGraphFileType (http://www.istockphoto.com/user_stats.php?id=000000&Offset=-1&DownloadsGraphFileType)
I see "file purchase"+subscriptions for December 2016, and "file purchase" for January 2017 (no subscriptions for some reason). Where can I see the "partner program", "G.I. Connect" etc. at ESP website? Where can I see the subscriptions for January 2017?
Is there an explanation at iStock/Getty forums somewhere?
Post by: Anyka on March 01, 2017, 16:52
Can anyone, please, explain me how to calculate the amount earned ("file purchase"+subscriptions+"partner program"+whatever) in December 2016? And January 2017, please. At the old website
[url=http://www.istockphoto.com/user_stats.php?id=000000&Offset=-1&DownloadsGraphFileType]www.istockphoto.com/user_stats.php?id=000000&Offset=-1&DownloadsGraphFileType[/url] ([url]http://www.istockphoto.com/user_stats.php?id=000000&Offset=-1&DownloadsGraphFileType[/url])
I see "file purchase"+subscriptions for December 2016, and "file purchase" for January 2017 (no subscriptions for some reason). Where can I see the "partner program", "G.I. Connect" etc. at ESP website? Where can I see the subscriptions for January 2017?
Is there an explanation at iStock/Getty forums somewhere?
I gave up finding the answer to that mystery
Post by: miR156 on March 02, 2017, 00:08
Post by: NewStocker on March 03, 2017, 03:27
Post by: Pauws99 on March 03, 2017, 03:40
I just started using the new system and not sure where everything is. I can see where royalties earnings are, but is there anywhere that shows the actual files that are selling?Not yet we are promised this advanced facility towards the end of the month I believe.
Post by: Anyka on March 03, 2017, 03:44
I just started using the new system and not sure where everything is. I can see where royalties earnings are, but is there anywhere that shows the actual files that are selling?
??? Are you talking about February/March sales? If yes, where can you see the royalties?
Post by: NewStocker on March 03, 2017, 04:00
I just started using the new system and not sure where everything is. I can see where royalties earnings are, but is there anywhere that shows the actual files that are selling?Not yet we are promised this advanced facility towards the end of the month I believe.
Thanks. Was that mentioned in one of the emails from them or elsewhere in a forum post perhaps?
Post by: Pauws99 on March 03, 2017, 04:05
It was but to be honest they say so much I'm not going to try and find it...anyway what they say and what and when they do it are only tenuously linked.I just started using the new system and not sure where everything is. I can see where royalties earnings are, but is there anywhere that shows the actual files that are selling?Not yet we are promised this advanced facility towards the end of the month I believe.
Thanks. Was that mentioned in one of the emails from them or elsewhere in a forum post perhaps?
Post by: Gannet77 on March 03, 2017, 04:44
I just started using the new system and not sure where everything is. I can see where royalties earnings are, but is there anywhere that shows the actual files that are selling?Not yet we are promised this advanced facility towards the end of the month I believe.
Thanks. Was that mentioned in one of the emails from them or elsewhere in a forum post perhaps?
In the meantime, you can see the files that sold in January in a more contributor-friendly way by downloading the "txt" file from the "Export" tab, going to todayis20.com (http://todayis20.com), registering there and uploading the file to it... that's about the best on offer just now!
Post by: NewStocker on March 03, 2017, 09:44
It was but to be honest they say so much I'm not going to try and find it...anyway what they say and what and when they do it are only tenuously linked.I just started using the new system and not sure where everything is. I can see where royalties earnings are, but is there anywhere that shows the actual files that are selling?Not yet we are promised this advanced facility towards the end of the month I believe.
Thanks. Was that mentioned in one of the emails from them or elsewhere in a forum post perhaps?
Thanks. I agree. It is almost worth waiting to see what happens rather than acting or assuming much from announcements that are made until things actually take place.
Post by: NewStocker on March 03, 2017, 09:47
I just started using the new system and not sure where everything is. I can see where royalties earnings are, but is there anywhere that shows the actual files that are selling?Not yet we are promised this advanced facility towards the end of the month I believe.
Thanks. Was that mentioned in one of the emails from them or elsewhere in a forum post perhaps?
In the meantime, you can see the files that sold in January in a more contributor-friendly way by downloading the "txt" file from the "Export" tab, going to todayis20.com ([url]http://todayis20.com[/url]), registering there and uploading the file to it... that's about the best on offer just now!
Thanks. It sounds like what you are suggesting is downloading your personal sales data file from Getty and then uploading that information to a 3rd party site? Although it may work, I probably wouldn't do that for security reasons.
Post by: Pauws99 on March 03, 2017, 10:11
The text file which you can download does contain image data which if you want to analyse you can. For me shuttterstock is by far my best earner so I try and "optimise" what sells there. I try and spent as little time as possible stressing about Istock....am close to dropping them.I just started using the new system and not sure where everything is. I can see where royalties earnings are, but is there anywhere that shows the actual files that are selling?Not yet we are promised this advanced facility towards the end of the month I believe.
Thanks. Was that mentioned in one of the emails from them or elsewhere in a forum post perhaps?
In the meantime, you can see the files that sold in January in a more contributor-friendly way by downloading the "txt" file from the "Export" tab, going to todayis20.com ([url]http://todayis20.com[/url]), registering there and uploading the file to it... that's about the best on offer just now!
Thanks. It sounds like what you are suggesting is downloading your personal sales data file from Getty and then uploading that information to a 3rd party site? Although it may work, I probably wouldn't do that for security reasons.
Post by: Lana on March 03, 2017, 10:24
Sorry if I'm repeating someone else questions, but I'm completely lost in these long ESP threads.
Post by: Gannet77 on March 03, 2017, 10:59
I just started using the new system and not sure where everything is. I can see where royalties earnings are, but is there anywhere that shows the actual files that are selling?Not yet we are promised this advanced facility towards the end of the month I believe.
Thanks. Was that mentioned in one of the emails from them or elsewhere in a forum post perhaps?
In the meantime, you can see the files that sold in January in a more contributor-friendly way by downloading the "txt" file from the "Export" tab, going to todayis20.com ([url]http://todayis20.com[/url]), registering there and uploading the file to it... that's about the best on offer just now!
Thanks. It sounds like what you are suggesting is downloading your personal sales data file from Getty and then uploading that information to a 3rd party site? Although it may work, I probably wouldn't do that for security reasons.
Not really a security issue, since they don't get your user account details, although if you are concerned about privacy issues it is the case that you are uploading your sales information - but the same could be said of StockPerformer.
And todayis20 has been around a while as a Getty contributor tool so not a sudden arrival or anything. But up to you.
Post by: JimP on March 03, 2017, 11:32
Am I right that December PPs are not reported yet, as well as the subs for the last week of December?
Sorry if I'm repeating someone else questions, but I'm completely lost in these long ESP threads.
Some PPs and subs and maybe other is not reported yet. ESP is such a mess, we don't know. IS can't calculate the subs percentages until after the contract period is done. IS seems to think Jan. sales will be reported in March? But if the Feb 20th included January, there was nothing on mine for subs. They are holding our data and money for 2 months or longer.
$0 sales are just duplicate of same sale on report, should show above or below actual sale. Could be second download by same customer. They are not free downloads like some complain.
Jan 20th report should be the first to include the new subs program instead a mix of the old flat and new % ways. I already had some as low as .08c commission an more at .15c this is demoralizing. Credit sales have decreased. I'm not going to upload any new. If the total sales would balance the loss, I still don't want to work for these people. Just waiting to see what's real and then will decide.
Post by: NewStocker on March 03, 2017, 12:20
I just started using the new system and not sure where everything is. I can see where royalties earnings are, but is there anywhere that shows the actual files that are selling?Not yet we are promised this advanced facility towards the end of the month I believe.
Thanks. Was that mentioned in one of the emails from them or elsewhere in a forum post perhaps?
In the meantime, you can see the files that sold in January in a more contributor-friendly way by downloading the "txt" file from the "Export" tab, going to todayis20.com ([url]http://todayis20.com[/url]), registering there and uploading the file to it... that's about the best on offer just now!
Thanks. It sounds like what you are suggesting is downloading your personal sales data file from Getty and then uploading that information to a 3rd party site? Although it may work, I probably wouldn't do that for security reasons.
Not really a security issue, since they don't get your user account details, although if you are concerned about privacy issues it is the case that you are uploading your sales information - but the same could be said of StockPerformer.
And todayis20 has been around a while as a Getty contributor tool so not a sudden arrival or anything. But up to you.
Thanks. Understood. I will probably end up waiting to see what Getty offers first in the next month or two.
Post by: niktol on March 04, 2017, 07:37
And todayis20 has been around a while as a Getty contributor tool so not a sudden arrival or anything. But up to you.
A contributor collecting info on other contributors' sales for an extended period of time? Why didn't I think of that? 8)
Post by: Gannet77 on March 04, 2017, 09:51
And todayis20 has been around a while as a Getty contributor tool so not a sudden arrival or anything. But up to you.
A contributor collecting info on other contributors' sales for an extended period of time? Why didn't I think of that? 8)
Well if they're looking to make their fortune by copying my best sellers they're going to be mightily disappointed! ;)
Post by: dpimborough on March 18, 2017, 03:59
"The next royalty statement is due to be published March 20, but is likely to be delayed by several days due to a temporary technical issue which we are working hard to resolve."
Temporary technical issue? HAHAHAHAHAHAHAHAHA ;D
C'mon you only had like 6 months to eff this one up
Post by: Pauws99 on March 18, 2017, 04:25
And the latest Gitty iSuck ESP news isIf it weren't proving so disastrous for some contributors who are deeply embedded in Istock it would be comical. Some very loyal followers have lost patience. I used to work in Local Government and like all large organisations we had some IT cock ups but this one makes them look like super smooth implementations!
"The next royalty statement is due to be published March 20, but is likely to be delayed by several days due to a temporary technical issue which we are working hard to resolve."
Temporary technical issue? HAHAHAHAHAHAHAHAHA ;D
C'mon you only had like 6 months to eff this one up
Post by: ShadySue on March 18, 2017, 04:29
The really revealing thing about their (mis)management is that they never learn from their apparently-inevitable IT screw-ups.And the latest Gitty iSuck ESP news isIf it weren't proving so disastrous for some contributors who are deeply embedded in Istock it would be comical. Some very loyal followers have lost patience. I used to work in Local Government and like all large organisations we had some IT cock ups but this one makes them look like super smooth implementations!
"The next royalty statement is due to be published March 20, but is likely to be delayed by several days due to a temporary technical issue which we are working hard to resolve."
Temporary technical issue? HAHAHAHAHAHAHAHAHA ;D
C'mon you only had like 6 months to eff this one up
Post by: Pauws99 on March 18, 2017, 04:35
I just cant understand how they have fouled things up so spectacularly when even relatively small agencies seem to implement something workable seemingly with ease. They really need to sack their entire IT mgt and start again! You know it must be really bad when they actually apologise!!!The really revealing thing about their (mis)management is that they never learn from their apparently-inevitable IT screw-ups.And the latest Gitty iSuck ESP news isIf it weren't proving so disastrous for some contributors who are deeply embedded in Istock it would be comical. Some very loyal followers have lost patience. I used to work in Local Government and like all large organisations we had some IT cock ups but this one makes them look like super smooth implementations!
"The next royalty statement is due to be published March 20, but is likely to be delayed by several days due to a temporary technical issue which we are working hard to resolve."
Temporary technical issue? HAHAHAHAHAHAHAHAHA ;D
C'mon you only had like 6 months to eff this one up
Post by: ShadySue on March 18, 2017, 05:09
I just cant understand how they have fouled things up so spectacularly when even relatively small agencies seem to implement something workable seemingly with ease. They really need to sack their entire IT mgt and start again! You know it must be really bad when they actually apologise!!!The really revealing thing about their (mis)management is that they never learn from their apparently-inevitable IT screw-ups.And the latest Gitty iSuck ESP news isIf it weren't proving so disastrous for some contributors who are deeply embedded in Istock it would be comical. Some very loyal followers have lost patience. I used to work in Local Government and like all large organisations we had some IT cock ups but this one makes them look like super smooth implementations!
"The next royalty statement is due to be published March 20, but is likely to be delayed by several days due to a temporary technical issue which we are working hard to resolve."
Temporary technical issue? HAHAHAHAHAHAHAHAHA ;D
C'mon you only had like 6 months to eff this one up
Oh, was there an apology??!!!
Post by: Rage on March 18, 2017, 06:40
Post by: dpimborough on March 18, 2017, 07:46
I just cant understand how they have fouled things up so spectacularly when even relatively small agencies seem to implement something workable seemingly with ease. They really need to sack their entire IT mgt and start again! You know it must be really bad when they actually apologise!!!The really revealing thing about their (mis)management is that they never learn from their apparently-inevitable IT screw-ups.And the latest Gitty iSuck ESP news isIf it weren't proving so disastrous for some contributors who are deeply embedded in Istock it would be comical. Some very loyal followers have lost patience. I used to work in Local Government and like all large organisations we had some IT cock ups but this one makes them look like super smooth implementations!
"The next royalty statement is due to be published March 20, but is likely to be delayed by several days due to a temporary technical issue which we are working hard to resolve."
Temporary technical issue? HAHAHAHAHAHAHAHAHA ;D
C'mon you only had like 6 months to eff this one up
Oh, was there an apology??!!!
Yes in very small teeny tiny print in the bottom left corner ;D
Post by: JimP on March 18, 2017, 14:46
And the latest Gitty iSuck ESP news is
"The next royalty statement is due to be published March 20, but is likely to be delayed by several days due to a temporary technical issue which we are working hard to resolve."
Temporary technical issue? HAHAHAHAHAHAHAHAHA ;D
C'mon you only had like 6 months to eff this one up
I'm really lost on all this. My last data on ESP with the faulty graphs and useless charts says Jan. 1st report. Now it's going to be March report, late, will it say February?
What data and information do we honestly have and get, or are there still parts missing from Dec 2016? This is a mess.
Post by: Pauws99 on March 18, 2017, 17:23
Getty as always never fails to amazeSadly many of us predicted something along these lines though they have surpassed themselves in the scale of incompetence. I'd have been more amazed if it had gone reasonably well.
Post by: LDV81 on March 18, 2017, 19:28
Post by: Zalee on March 20, 2017, 18:53
Edit: Ah, now I see there is a new thread.