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Author Topic: ESP  (Read 123014 times)

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Paulo M. F. Pires

  • "No Gods No Masters"
« Reply #200 on: February 08, 2017, 05:14 »
0
Got my invitation today. Even doing an earlier reset ( see below )  I was able to enter on same account.

DM2 report a new credit sale ( ESP site got it too, on downloads page ), but still missing almost 100,95$ ... duh.

I did not receive the email, but did the following:

In ESP page, I used the "recover password" option, with the email account associated to Istock (not the username). After that, I got into the ESP and the account ID is the same as Istock, like the other information. Even last credit downloads appear ( downloads not royalties ). I'dont know the side effects after doing this, but I hope no one die on process.

Now my "problems" are:

- My images appear for sale on Istock, but not on ESP / Getty. In both sites I can not manage to manage them (maybe they will be in the process of being transferred or something is escaping me ...). I'm non-exclusive and have some editorial stuff too.

- Account balance.. a sad history. had 99,87$ in 24th... 100,95$ in 26th ( oh gosh ). after some 2 days went to 1,08$ or something. DP v3 not showing nothing. My hope is thta 100$ should appear on 20 Feb., and receive the payment on 25Feb ( I'm a beliver hahaha )


« Reply #201 on: February 08, 2017, 06:28 »
0
Still no invitation but managed to get in using email and reset method but DeepMetaV3 won't login using the same user/pass.

Paulo M. F. Pires

  • "No Gods No Masters"
« Reply #202 on: February 08, 2017, 07:19 »
0
Still no invitation but managed to get in using email and reset method but DeepMetaV3 won't login using the same user/pass.

Have You tried login, on dm3, with account email ( not username )? Between my password reset and invitation email I logged with email and the new password on dm3 without any problem.


« Reply #203 on: February 08, 2017, 09:25 »
0
Brilliant, no invite yet. My istock id lands me to my Getty ESP account with no info from my iStock account. DM3 shows me no balance or old files infor

Just what the @%)@& is happening

ModernPics

  • Capture the Moment
« Reply #204 on: February 08, 2017, 16:06 »
+1
Got my invitation today. Even doing an earlier reset ( see below )  I was able to enter on same account.

DM2 report a new credit sale ( ESP site got it too, on downloads page ), but still missing almost 100,95$ ... duh.

I did not receive the email, but did the following:

In ESP page, I used the "recover password" option, with the email account associated to Istock (not the username). After that, I got into the ESP and the account ID is the same as Istock, like the other information. Even last credit downloads appear ( downloads not royalties ). I'dont know the side effects after doing this, but I hope no one die on process.

Now my "problems" are:

- My images appear for sale on Istock, but not on ESP / Getty. In both sites I can not manage to manage them (maybe they will be in the process of being transferred or something is escaping me ...). I'm non-exclusive and have some editorial stuff too.

- Account balance.. a sad history. had 99,87$ in 24th... 100,95$ in 26th ( oh gosh ). after some 2 days went to 1,08$ or something. DP v3 not showing nothing. My hope is thta 100$ should appear on 20 Feb., and receive the payment on 25Feb ( I'm a beliver hahaha )

I did the same exact thing, did the password reset using my iStock contributor email / and now I am able to login to ESP.

However in my case,

It shows nothing but an error that say's your account has not been setup to use ESP.

I assume, I am awaiting on migration of data.

Received one reply from my efforts of attempting to contact the ESP support team, only to mention a few deadlines when access should be restore which already have expired a couple of day's ago, to which I sent out another email for status, but have not yet received a reply ( it is on the 2nd day ) for that email.

But seeing this is a big migration, I may be at the bottom of the totem pole, as my account was a "new" contributor account as of December of 2016

Cheers,

Dave | ModernPics 

« Reply #205 on: February 08, 2017, 17:24 »
+1
I heard the they had banned the migration, and then then ban was put on hold, but nobody knows for how long...

« Reply #206 on: February 08, 2017, 17:25 »
0
Still no invitation but managed to get in using email and reset method but DeepMetaV3 won't login using the same user/pass.

Have You tried login, on dm3, with account email ( not username )? Between my password reset and invitation email I logged with email and the new password on dm3 without any problem.

Yes, DeepMetaV3 still returns the same error for both email and username, some Internal server error 500.

outoftheblue

« Reply #207 on: February 08, 2017, 17:45 »
0
Got my invitation today. Even doing an earlier reset ( see below )  I was able to enter on same account.

DM2 report a new credit sale ( ESP site got it too, on downloads page ), but still missing almost 100,95$ ... duh.

I did not receive the email, but did the following:

In ESP page, I used the "recover password" option, with the email account associated to Istock (not the username). After that, I got into the ESP and the account ID is the same as Istock, like the other information. Even last credit downloads appear ( downloads not royalties ). I'dont know the side effects after doing this, but I hope no one die on process.

Now my "problems" are:

- My images appear for sale on Istock, but not on ESP / Getty. In both sites I can not manage to manage them (maybe they will be in the process of being transferred or something is escaping me ...). I'm non-exclusive and have some editorial stuff too.

- Account balance.. a sad history. had 99,87$ in 24th... 100,95$ in 26th ( oh gosh ). after some 2 days went to 1,08$ or something. DP v3 not showing nothing. My hope is thta 100$ should appear on 20 Feb., and receive the payment on 25Feb ( I'm a beliver hahaha )

I did the same exact thing, did the password reset using my iStock contributor email / and now I am able to login to ESP.

However in my case,

It shows nothing but an error that say's your account has not been setup to use ESP.

I assume, I am awaiting on migration of data.

Received one reply from my efforts of attempting to contact the ESP support team, only to mention a few deadlines when access should be restore which already have expired a couple of day's ago, to which I sent out another email for status, but have not yet received a reply ( it is on the 2nd day ) for that email.

But seeing this is a big migration, I may be at the bottom of the totem pole, as my account was a "new" contributor account as of December of 2016

Cheers,

Dave | ModernPics

I did exactly the same, and got the same error. I wonder whether it would have been better just to wait.

The "new" contributor thing however is immaterial: I am with iStock since 2010 and still waiting too, while a friend of mine who registered in 2015 got her credentials before Feb 3rd.
I can't see no rhyme or reason.
« Last Edit: February 08, 2017, 17:48 by outoftheblue »

ModernPics

  • Capture the Moment
« Reply #208 on: February 08, 2017, 18:27 »
0
@outoftheblue,

I hear ya, I thought I was doing the right thing with the password reset.

And still, there is a chance that I missed the migration email as I have a couple of layers of spam protection.

But, I am sure we are in the mixx, it just may take someone over at Getty to fix our profiles.

Someone just mentioned they banned the migration, I assume meaning - "postponed" the migration?

Sometimes it seems like there is a only a couple of support rep's / engineers doing this migration, but I will tell you what else I noticed:

The Work For Us web site completely crashed hard, and when it sort of came back, I could tell not all servers within their anycast network were updated, as sometimes you refresh you get translation file missing, then refresh again all good.

I had submitted images for consideration which were all gone, so I resubmitted on the restored system, which does not have all the same features as the old system that crashed, like login, an ability to see the gallery of images submitted and ability to like them see view stats etc.

So something took place that is for sure.

Hoping for the best ;)

Dave | ModernPics

ModernPics

  • Capture the Moment
« Reply #209 on: February 08, 2017, 18:49 »
+1
We're sorry.

Your account is not currently set up for ESP access.

Please contact us if you believe this is in error.

that is the message i get after trying to log in with my istock credentials ( didnt get any mail yet )

Same error thrown after login as well.

Sent multiple emails for help,

Nothing yet (as of 02/08/2017)

I even called Customer Service for iStock twice, one person sounded local USA based, super nice, but confirmed the migration deal.

Then after the accounts should have started to work last Monday, called another customer rep. sounds like over sea's, very nice but did mention that contributor issues and or anything related to ESP only has email submission for communication.

Which when you email states, we hope to get back to you in 2 days.

And submissions can take up to 30 days for consideration (for our Editorial Content)

Yikes ;)

Dave | ModernPics

« Reply #210 on: February 09, 2017, 11:40 »
0
Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...

Had that problem with one file, I think my problem with that file, I changed the file name.



Sent from my iPhone using Tapatalk

« Reply #211 on: February 09, 2017, 12:52 »
0
Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...

Had that problem with one file, I think my problem with that file, I changed the file name.

Sent from my iPhone using Tapatalk

I renamed the file, i renamed the title, but everytime got the same error "A task was cancelled".
I uploaded the same file in esp omline and it went ok but after i have to edit again because all the filds are empty,  title keyword and description data.
Anyone with the same problem?

« Reply #212 on: February 09, 2017, 13:34 »
0
Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...

Had that problem with one file, I think my problem with that file, I changed the file name.

Sent from my iPhone using Tapatalk

I renamed the file, i renamed the title, but everytime got the same error "A task was cancelled".
I uploaded the same file in esp omline and it went ok but after i have to edit again because all the filds are empty,  title keyword and description data.
Anyone with the same problem?

No, haven't had that problem. I re-upload the renamed file and all went perfect. Maybe try reinstall deepmeta3.


Sent from my iPhone using Tapatalk

« Reply #213 on: February 09, 2017, 13:57 »
0
Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...

Had that problem with one file, I think my problem with that file, I changed the file name.

Sent from my iPhone using Tapatalk

I renamed the file, i renamed the title, but everytime got the same error "A task was cancelled".
I uploaded the same file in esp omline and it went ok but after i have to edit again because all the filds are empty,  title keyword and description data.
Anyone with the same problem?

No, haven't had that problem. I re-upload the renamed file and all went perfect. Maybe try reinstall deepmeta3.


Disinstalled all versions, installed new insert new credential to login, login ok. Did a new batch with only 1 file uploaded and... same error.... "a task was cancelled". i opened a ticket on esp and wrote to deepmeta, i hope in a reply...
i try to upload 1 file from QHero and seems ok but i really don't like qhero...

I have not received yet the mail from esp but i can login both on the site and the deepmeta, really frustated....

« Reply #214 on: February 09, 2017, 14:18 »
0
Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...

Had that problem with one file, I think my problem with that file, I changed the file name.

Sent from my iPhone using Tapatalk

I renamed the file, i renamed the title, but everytime got the same error "A task was cancelled".
I uploaded the same file in esp omline and it went ok but after i have to edit again because all the filds are empty,  title keyword and description data.
Anyone with the same problem?

No, haven't had that problem. I re-upload the renamed file and all went perfect. Maybe try reinstall deepmeta3.


Disinstalled all versions, installed new insert new credential to login, login ok. Did a new batch with only 1 file uploaded and... same error.... "a task was cancelled". i opened a ticket on esp and wrote to deepmeta, i hope in a reply...
i try to upload 1 file from QHero and seems ok but i really don't like qhero...

I have not received yet the mail from esp but i can login both on the site and the deepmeta, really frustated....

That's really strange, hopefully esp can help you resolve this problem. Probably something simple.


Sent from my iPhone using Tapatalk

« Reply #215 on: February 09, 2017, 17:06 »
0
Hi at last I'm inside, but I cant see the content I had on Istock, where is the old content supposed to be?

Thanks

« Reply #216 on: February 09, 2017, 17:23 »
+1
Logged in using the Forgot password option. Now it says:

We're sorry.
Your account is not currently set up for ESP access.

Is this supposed to be normal? I'm getting tired of this mess.

KB

« Reply #217 on: February 09, 2017, 19:59 »
0
Logged in using the Forgot password option. Now it says:

We're sorry.
Your account is not currently set up for ESP access.

Is this supposed to be normal? I'm getting tired of this mess.
Did you get an ESP invite for video a few years back? Some people who did have reported seeing that error message, despite (or perhaps because) of never having UL'd any clips via ESP. If so, you need to find that email (!) and copy and paste the link given there.

« Reply #218 on: February 10, 2017, 03:20 »
0
Hello, I'm able to login using deepmeta3 since yesterday using the gettyimage credentials (that was the same of iStock) yesterday prepared 2 batchs of files but upload was always stop with different errors... Today i had try again and the first image was upload ok, the others files give me again sometimes "Error: A task was cancelled" or "Error: Cannot access a disposed object", tryed several times always the same, only the first file upload was OK.
Anyone with the same upload problem? I'm very sad.... and upset...

Had that problem with one file, I think my problem with that file, I changed the file name.

Sent from my iPhone using Tapatalk

I renamed the file, i renamed the title, but everytime got the same error "A task was cancelled".
I uploaded the same file in esp omline and it went ok but after i have to edit again because all the filds are empty,  title keyword and description data.
Anyone with the same problem?

No, haven't had that problem. I re-upload the renamed file and all went perfect. Maybe try reinstall deepmeta3.


Disinstalled all versions, installed new insert new credential to login, login ok. Did a new batch with only 1 file uploaded and... same error.... "a task was cancelled". i opened a ticket on esp and wrote to deepmeta, i hope in a reply...
i try to upload 1 file from QHero and seems ok but i really don't like qhero...

I have not received yet the mail from esp but i can login both on the site and the deepmeta, really frustated....

Hi there Stefano, I'm glad to read that qHero works for you, but despite qHero being the only tool solving your problem, your are saying you don't like qHero? If you don't mind I would love to hear what it is that you dislike - maybe we could improve? Reach out at [email protected].

Best, Kasper.

« Reply #219 on: February 10, 2017, 04:01 »
0
Did I imagine it but just checked ESP earnings...it says "come back next month" didn't it originally say 22nd?

I note in the "shell" there is this "Contributor's percentage of net royalties %" interesting!
« Last Edit: February 10, 2017, 04:04 by Pauws99 »

Paulo M. F. Pires

  • "No Gods No Masters"
« Reply #220 on: February 10, 2017, 05:43 »
0
Hi at last I'm inside, but I cant see the content I had on Istock, where is the old content supposed to be?

Thanks

As I understand,  ESP pretends to be Royaltie$ and Portfolio management unique platform for both ( Istock, Getty ). So far they will both exists.

So probably  Your content still on Istock site. If You try sarch on getty there is a option to "istock". From portfolio management I'm still trying figure out...

   

« Reply #221 on: February 10, 2017, 05:48 »
0
Quote

Hi there Stefano, I'm glad to read that qHero works for you, but despite qHero being the only tool solving your problem, your are saying you don't like qHero? If you don't mind I would love to hear what it is that you dislike - maybe we could improve? Reach out at [email protected].

Best, Kasper.

Hi there, i see it a secont time and maybe i was wrong i start to like it, but now i have a problem... i changed the esp password. No more work qhero, i can make batch on qhero but it don't send to esp. I revert the password to the old one and still not work... there is not link in qhero for change esp account setting and i can't register again cause my mail is registered.
So what i have to do now? and again on google search no many page about qhero neither in forums, where can we get help?
« Last Edit: February 10, 2017, 06:04 by stefanocarocci »

« Reply #222 on: February 10, 2017, 09:17 »
0
Not much in the way of responsiveness:

I have received the same email, quoted below,  twice for several separate inquiries, expressions of concern.  The issue with Chrome re-cycling the login page has not been resolved.  I was not a user of Deep Meta (DM) before, but alas I may become one before too long.  I am able to upload via DM3 .. but who . knows where it goes on ESP - no trace - only record I have is on, of course, DM3.  I have uploaded 200+ images to all the other sites with whom I work with istock quickly falling behind as I cannot afford the time pissing around with this.  It sounds like Getty has plans for adding on the upload/management capability to ESP in future weeks .. but really ?   E.G. they took a working upload management interface away .. and just left the contributor community hanging.  Ya .. nice.  That's the BREAD and BUTTER community of contributors, .. left haning, because the replacement upload/management tool .. is weeks away from being ready. Nice.

This I expected, and furthermore, judging by the language and tone of the email, which appears politely condescending, they (Getty) are going to do whatever it is they intend, in their own time, however they feel, and issue edict emails such as this until whenever whatever is not working ... is.

In other words  "We know you guys aren't that happy, you'll just have to wait it out until we get it organized."  That would have been a simpler email.

I like iStock as i have decent sales there.  And bad as it is/can get *sigh*  I will just wait and backlog my work there until they get some sort of semblance with the upload/management GUI at ESP.  I really dont like DM ... I still stand by my (and another poster's) fix/ready date of April.

Pro forma response email:

-------
Thank you for contacting ESP login help. It looks like you have an issue with the ESP single sign on, so please carefully read the general guidance below.
 
INVITATIONS
 
All invitations to ESP have been sent out. Please log in with the ESP username you received in your invitation email and the password you created, NOT your iStock member name and password.
 
If you are already registered in ESP as an iStock videographer, you were not sent a new invitation email last week. When you log in to esp.gettyimages.com using your video login credentials, you should see the new ESP landing page and that weve updated your account by adding any other approved file types.
 
PASSWORD RESET
 
If you need to request a password reset, please make sure you put your email address in both the username and email address fields. If you still do not receive the password reset email from the ESP site, please try resetting your password through Getty Images using your ESP username and email address here: https://www.gettyimages.ca/forgot-password [nofollow]
 
- -
 
ESP SUPPORT
 
If you were able to log in to your account, please see our ESP Support forum thread in the Contributor Community for any questions or issues about the new ESP site.
https://contributors.gettyimages.com/forum/default.aspx?g=posts&t=6639#post68123 [nofollow]
 
Please note that this email is for ESP log in issues only. If you further assistance, please create a support ticket in your ESP account.
 
- -
 
FURTHER ASSISTANCE
 
If you are still unable to log in to your account, please respond to this email.
 
Please note: if you are an approved iStock videographer but have never uploaded a file via esp, you may have a pending invitation from several years ago. If you think this applies to you, please respond back and we will take a closer look and resend you that existing open invitation.
 
Sincerely,
Contributor Relations

iStock by Getty Images
www.istock.com [nofollow] | www.gettyimages.com [nofollow]

Chichikov

« Reply #223 on: February 10, 2017, 09:49 »
0
I did not get yet the email with the data to connect to ESP.
I have tried to connect using my iStock and Getty login, but without success.
So I have tried to ask for a new password using the form.
I have got the new password in seconds and tried again to connect to esp.gettyimages.com

And you know what?

It works!!

____
Then I have tried to upload one image using Deep Meta 3
And the image appeared in the page "Upload & review content"

« Reply #224 on: February 10, 2017, 10:00 »
0
the stats in ESP it's still not live as said in the contributor forum.... should be done by the end of this week (https://contributors.gettyimages.com/forum/default.aspx?g=posts&t=6385&p=32#post67919), they still have few hours left i'm not so optimistic about that


 

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