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No e-mail for me yet either. I have received all of the other e-mails leading up to the change-over. Not unexpected.
Quote from: sylwiab on February 04, 2017, 07:23Ok..so i don't understand nothing....and it's really frustrated.1) Where is my portfolio now? All my files? I saw them in Deep Meta v2 , now Deep Meta v3 is empty...Also i can't find my portfolio on GettyImages, Esp profile is also empty. Should i upload all files again but via ESP??? ( i'm non- exclusive contributor)2) What about sales : i saw SOME (of course i have no idea which one because Deep Meta v2 doesn't work properly also ) sales in January . Do they pay the money about 25 February with specific information about what kind of file was sold? 3) Where is support center??Its' really hard to understand everything when English is not your native language, but thanks to this Istock/Getty/Deep Meta thing it's a kind of disaster..Your portfolio is where it always was at Istockphoto.com - which is now the site for buyers (you can still log in as ever and see your files). No need to re-upload!Sales data for rest of December and January will be posted on the ESP site on February 20 with payments (where applicable) going out on Feb 25.Support is via link on top right "need help?" or go to the forum ("Contributor Community") for answers -link to that is also on top right.
Ok..so i don't understand nothing....and it's really frustrated.1) Where is my portfolio now? All my files? I saw them in Deep Meta v2 , now Deep Meta v3 is empty...Also i can't find my portfolio on GettyImages, Esp profile is also empty. Should i upload all files again but via ESP??? ( i'm non- exclusive contributor)2) What about sales : i saw SOME (of course i have no idea which one because Deep Meta v2 doesn't work properly also ) sales in January . Do they pay the money about 25 February with specific information about what kind of file was sold? 3) Where is support center??Its' really hard to understand everything when English is not your native language, but thanks to this Istock/Getty/Deep Meta thing it's a kind of disaster..
Quote from: klsbear on February 04, 2017, 09:37No e-mail for me yet either. I have received all of the other e-mails leading up to the change-over. Not unexpected.They said (last night) that they are still working through non-exclusives and emails would continue today.
A batch of emails will be going out on Monday.
Quote from: ShadySue on February 04, 2017, 11:00A batch of emails will be going out on Monday.Because figuring out how to automate the process is beyond their skill level? Can't keep running through the weekend?
Niktol, thanks! Do you mean we cannot log in now?I seem to remember they said the work would be completed on Feb. 3, is it correct or not?
I haven't received the email yet, but was able to log in. Used the Forgot my Username link and discovered my email address is my username. Then used the Forgot my Password link to create a new password. So I'm in, not that there is anything to see yet.
Old IS user name or Getty Forum user name?
I couldn't get on to esp. I even tried resetting the password and that didnt help. Also can't log into their forum anymore so no help there.
Quote from: Justanotherphotographer on February 04, 2017, 15:03I couldn't get on to esp. I even tried resetting the password and that didnt help. Also can't log into their forum anymore so no help there.I am in the same boat, I can not login to esp neither to contributors forum. I hope Getty people are reading the posts in this forum since its the only way I can comunicate with them now. Bad.
Just one question.I am now starting using ESP with deepmeta 3. Is any possible way DELETE uploaded/submitted files from ESP ??
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