Author Topic: IS mess up yet again. (Read 18236 times)

fotografer · « **on:** December 13, 2010, 15:50 »

IS have introduced a new search and it is not working at all for me. It gives me no results for even basic searches like Man. Well done IS messed up again!!!!

jm · « **Reply #1 on:** December 13, 2010, 15:58 »

I'm speechless.. Is it what is called tragicomedy in english? $:-\$

jamirae · « **Reply #2 on:** December 13, 2010, 15:59 »

Quote from: fotografer on December 13, 2010, 15:50

IS have introduced a new search and it is not working at all for me. It gives me no results for even basic searches like Man. Well done IS messed up again!!!!

maybe you have a bunch of filters on or something. I suppose you already checked that.

I'm not defending them, just knowing that they have lately had some not-so-user-friendly (or intuitive) settings that leave you trapped without realizing it.

cthoman · « **Reply #3 on:** December 13, 2010, 16:01 »

It does seem to have some problems. I'm getting results for man now, but not dog. But cartoon dog returns results.

jamirae · « **Reply #4 on:** December 13, 2010, 16:03 »

This was just posted on Twitter by @istock:

"Fixes for the new search are being pushed. It'll take about 10-15minutes for them to appear"

jamirae · « **Reply #5 on:** December 13, 2010, 16:10 »

here's the thread on istock

vlad_the_imp · « **Reply #6 on:** December 13, 2010, 16:33 »

It's starting to look like yet another iStoch techno cock-up. Very predictable, don't they test these things before launching them?

Jo Ann Snover · « **Reply #7 on:** December 13, 2010, 16:34 »

I can't get any search results at all, in either Firefox or Safari, but rogermexico posted that they're pushing a fix in about 15 minutes, so I hope that will change shortly

Sadstock · « **Reply #8 on:** December 13, 2010, 16:40 »

The search is not looking too good at the moment. Tried to do a couple and got no results. Lots of complaints from buyers in the forum, meaning lots of free/low cost credits being given away, meaning we get less royalties for Istock's poor execution.

ShadySue · « **Reply #9 on:** December 13, 2010, 16:41 »

Quote from: Sadstock on December 13, 2010, 16:40

The search is not looking too good at the moment. Tried to do a couple and got no results. Lots of complaints from buyers in the forum, meaning lots of free/low cost credits being given away, meaning we get less royalties for Istock's poor execution.

I'm getting single words (elephant) but not phrases (New York City)

fotografer · « **Reply #10 on:** December 13, 2010, 16:43 »

At the moment I'm having to pick a catagory as well as keywords to be able to get any results. I hope that is just a glitch or I will have to go back through my images and update my catagories as for the last couple of years I have just put in one token catagory per image.

ShadySue · « **Reply #11 on:** December 13, 2010, 16:45 »

I just searched 'elephant' again, and every image has a red rectangle with the word SALE in it.
Does that mean it's on sale, or there's a cut-price sale on?

ShadySue · « **Reply #12 on:** December 13, 2010, 16:46 »

Quote from: ShadySue on December 13, 2010, 16:45

I just searched 'elephant' again, and every image has a red rectangle with the word SALE in it.
Does that mean it's on sale, or there's a cut-price sale on?
Added: no, that's just the Vetta images. I hadn't noticed the red Sale notice before.

Chico · « **Reply #13 on:** December 13, 2010, 17:01 »

IS doesn't test your improvements before put it on fly? They don't have a test site? It's a shame.

Well, if it works, could be a good change for all. Editorial is a very good thing, but i'm a illustrator and nothing changes AGAIN.

Chico · « **Reply #14 on:** December 13, 2010, 17:14 »

From a buyer right now:

"Like many of your customers, I am on a deadline today and I don't have time to wait for the bugs to get worked out live. I am so tired of the half-assed way iStock implements everything."

ShadySue · « **Reply #15 on:** December 13, 2010, 17:38 »

It's going really weird right now.
My search for elephant was OK on page 1.
Go onto page two and you don't get another page of options, you get a category list from which to choose.
I chose animal, and got back to the first page of elephants.
Tried page two, back to the list of categories.
Out of badness, I chose archticture.
And got a page of elephant carvings on buildings.
So if you want a second page, you must use a category to filter.
Is that really what the facetted search is all about?

Blufish · « **Reply #16 on:** December 13, 2010, 17:42 »

Some seriously pi$$Ed people over there. Who's brain-child was it to roll out changes on a Monday?

gostwyck · « **Reply #17 on:** December 13, 2010, 18:04 »

Quote from: Chico on December 13, 2010, 17:14

From a buyer right now:

"Like many of your customers, I am on a deadline today and I don't have time to wait for the bugs to get worked out live. I am so tired of the half-assed way iStock implements everything."

Their incompetence is truly breathtaking. How long are they supposed to have been working on this?

helix7 · « **Reply #18 on:** December 13, 2010, 18:08 »

What is most baffling is that the buyers seem to be mostly just sitting around waiting for things to get fixed. The buyer mentioned above is apparently on a deadline. So go buy some credits at another stock site and get the images you need there.

Makes me think it's not such a crazy idea that many buyers are completely unaware that images can be purchased elsewhere. It's no wonder new microstock companies have such a hard time getting off the ground. Some people think istock is the only game in town.

caspixel · « **Reply #19 on:** December 13, 2010, 18:13 »

And to think I was joking when I said this.

ShadySue · « **Reply #20 on:** December 13, 2010, 18:18 »

Interesting, I just did a search to see if there were (m)any others of a pic I was going to upload.
Surprisingly, very few (13), most wrong (because of bad keywording), and one of them was a Dollar Bin image, among a general search. At the end of best match, but there.

WarrenPrice · « **Reply #21 on:** December 13, 2010, 18:25 »

Quote from: helix7 on December 13, 2010, 18:08

What is most baffling is that the buyers seem to be mostly just sitting around waiting for things to get fixed. The buyer mentioned above is apparently on a deadline. So go buy some credits at another stock site and get the images you need there.

Makes me think it's not such a crazy idea that many buyers are completely unaware that images can be purchased elsewhere. It's no wonder new microstock companies have such a hard time getting off the ground. Some people think istock is the only game in town.

Exactly. The guy who built my website was not aware of other sites. Several others I've met did not want to bother with the hassle (and added expense) of more than one account.

bittersweet · « **Reply #22 on:** December 13, 2010, 18:35 »

Quote from: helix7 on December 13, 2010, 18:08

What is most baffling is that the buyers seem to be mostly just sitting around waiting for things to get fixed. The buyer mentioned above is apparently on a deadline. So go buy some credits at another stock site and get the images you need there.

Unfortunately the image may likely be exclusive... probably lightboxed for a period of time and just now approved to go into a project. It happens all the time, and I've gotten burned more than once by the site being down (or flaky, e.g. converted earnings not appearing as credits in a timely mannner) at the time I needed to purchase an approved exclusive image, or by a surprise price increase on the file in question. But I have also found over the past few weeks several buyers who had no idea there was anything comparable out there, and who had no idea how small of a percentage the artists earned at istock as compared to some other sites.

sharpshot · « **Reply #23 on:** December 13, 2010, 18:37 »

Quote from: helix7 on December 13, 2010, 18:08

What is most baffling is that the buyers seem to be mostly just sitting around waiting for things to get fixed. The buyer mentioned above is apparently on a deadline. So go buy some credits at another stock site and get the images you need there.

Makes me think it's not such a crazy idea that many buyers are completely unaware that images can be purchased elsewhere. It's no wonder new microstock companies have such a hard time getting off the ground. Some people think istock is the only game in town.

I suppose the buyers that have already gone to the other sites aren't bothering to complain in the istock forum?

jamirae · « **Reply #24 on:** December 13, 2010, 18:46 »

Quote from: sharpshot on December 13, 2010, 18:37

Quote from: helix7 on December 13, 2010, 18:08
What is most baffling is that the buyers seem to be mostly just sitting around waiting for things to get fixed. The buyer mentioned above is apparently on a deadline. So go buy some credits at another stock site and get the images you need there.

Makes me think it's not such a crazy idea that many buyers are completely unaware that images can be purchased elsewhere. It's no wonder new microstock companies have such a hard time getting off the ground. Some people think istock is the only game in town.
I suppose the buyers that have already gone to the other sites aren't bothering to complain in the istock forum?

there seems to be a few pissed off people posting on twitter. some contributors pissed about possibly lost sales when trying to reach the coveted RC goals and some buyers annoyed and pissed at the flaky way istock is pushing out changes.

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Author Topic: IS mess up yet again. (Read 18236 times)

fotografer

jm

jamirae

cthoman

jamirae

jamirae

vlad_the_imp

Jo Ann Snover

Sadstock

ShadySue

fotografer

ShadySue

ShadySue

Chico

Chico

ShadySue

Blufish

gostwyck

helix7

caspixel

ShadySue

WarrenPrice

bittersweet

sharpshot

jamirae

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