Author Topic: iStock Asset Detail Page - Notification (Read 5227 times)

Ploink · « **on:** July 14, 2016, 10:42 »

I just received the following email from Getty/IStock:

"One part of the Unification project is to move contributor tools from iStock.com to shared back office systems across Getty Images and iStock. Once Unification is complete towards the end of the year, you will have new tools available to you to view sales, download and account information, and upload content (DeepMeta and qHero will still be available as well).

In the meantime, between August 20th (or shortly thereafter) and until contributor tools are fully unified, there are some important changes to let you know about:
When you visit the ADP for one of your files, you will no longer see the “Manage File” toolbar.

Instead, you will be able to view your download history, number of views and number of downloads on your My Uploads page, located under Contributor Tools, as well as third-party applications where supported.

You will also be able to edit titles and descriptions from your My Uploads page (by selecting the file ID), as well as third-party applications where supported. Please note that select files may be “locked” for editing due to various SEO initiatives.

You will no longer be able to edit your keywords via iStock.com or other third-party applications once submitted. Please ensure that your files are properly prepared and edited prior to uploading them to iStock.com and note that the option to edit keywords after submission will be removed from third-party applications shortly, prior to August 20th. (The functionality for editing keywords may still appear on the file edit page, but it no longer supports updates to iStock.com. In fact, you may have already noticed that keyword updates are not being reflected on the ADP and/or do not surface in search results.)

Starting August 20th (or shortly thereafter), and after Unification, you will need to submit a request to deactivate a file. Please note that we will only consider deactivating files for legal or similar justifiable reasons as it provides a negative experience for customers when files are suddenly unavailable for license.

Once our systems are fully unified, you will not be able to edit your metadata (keywords, titles, descriptions) after submission. You can request metadata changes via the ticketing system, but these will be made at our discretion and only where the metadata could not reasonably have been entered correctly at the point of submission. We strongly encourage you to ensure your files are properly prepared and edited prior to uploading them to iStock.com..."

I find the whole email disturbing, but the bolded part (by me) is really scary. Am I reading this wrong, or won't it be possible in the future to control my files one by one (or only if IS/Getty deems the reasons to be "justifiable")?

U11 · « **Reply #1 on:** July 14, 2016, 10:56 »

it is a major change, are they saying we will not be able to delete our files anymore? (I guess they are going to use Getty policy "all or nothing", so you wish you have to delete whole portfolio but not specific files)

Justanotherphotographer · « **Reply #2 on:** July 14, 2016, 11:01 »

Quote from: U11 on July 14, 2016, 10:56

it is a major change, are they saying we will not be able to delete our files anymore? (I guess they are going to use Getty policy "all or nothing", so you wish you have to delete whole portfolio but not specific files)

Sorry ,missed this thread and posted on the other. They don't even say that. There's no guarantee they will let you delete your images even if you ask them to delete the whole portfolio. This is the worst.

Jo Ann Snover · « **Reply #3 on:** July 14, 2016, 11:18 »

Quote from: Justanotherphotographer on July 14, 2016, 11:01

Quote from: U11 on July 14, 2016, 10:56
it is a major change, are they saying we will not be able to delete our files anymore? (I guess they are going to use Getty policy "all or nothing", so you wish you have to delete whole portfolio but not specific files)
Sorry ,missed this thread and posted on the other. They don't even say that. There's no guarantee they will let you delete your images even if you ask them to delete the whole portfolio. This is the worst.

I've e-mailed Tyler to ask him to merge the two as it's messy. We posted within a minute of one another

Ploink · « **Reply #4 on:** July 14, 2016, 11:21 »

Quote from: Jo Ann Snover on July 14, 2016, 11:18

Quote from: Justanotherphotographer on July 14, 2016, 11:01
Quote from: U11 on July 14, 2016, 10:56
it is a major change, are they saying we will not be able to delete our files anymore? (I guess they are going to use Getty policy "all or nothing", so you wish you have to delete whole portfolio but not specific files)
Sorry ,missed this thread and posted on the other. They don't even say that. There's no guarantee they will let you delete your images even if you ask them to delete the whole portfolio. This is the worst.

I've e-mailed Tyler to ask him to merge the two as it's messy. We posted within a minute of one another

Thank you!

I couldn't not believe what I read...

LizS · « **Reply #5 on:** July 14, 2016, 12:06 »

Hi. Because of this notice, I have started deactivating all my files and want to close my account - I am working as an illustrator and don't want files up that I don't have full control over. Can anyone advise on the process to close an account? I don't have many files as I stopped uploading to stock sites a while back, and my current balance is under $100. Is it possible to close my account and get my balance paid out to me still? (Sorry if this is a dumb question, I could not find the answer with a google search).

Update: I have sent a support ticket via Contributor Support, so think I should be able to get it sorted.