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Author Topic: Istock Video Upload corrupting files  (Read 1862 times)

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« on: March 10, 2014, 17:50 »
* another technical issue

We regret to inform you that image # 35906106- (Driving through road construction) has been deactivated from the iStockphoto database of Royalty Free Images.

"Reason for deactivation:
A processing error has corrupted many of your files resulting in a visible vertical line down the centre of the frame affecting not only the thumbnail image but also the subsequent assets (IE 1280x720 big and small web). The problem does not affect the original source file.
Fortunately the issue has not been widespread however we are unable to commit to a specific timeline to correct the problem. We do apologize however we must proceed in the following manner.
1.     Video files affected that have been approved will be deactivated.
2.     Affected files still in the queue will be rejected.
3.     You then have the option to resubmit all the deactivated and/or rejected files.
As we have not yet identified the cause of the error we are not 100% confident the resubmitted files will not be similarly affected. We will however monitor your progress very closely and do everything we can to assist.


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