Busy advertising company has deadline for Friday morning, locked out of iStock for 45min, they go to Shutter Stock because they are in a jam. They find what they need and when their contract comes up to renew at iStock they choose to go with ShutterStock instead. If this is how the new CEO is working  say fire her before its to late!

Istock on Twitter suggested you go to Thinkstock if you need something right now...

Quote from: jjneff on November 30, 2011, 18:14

Busy advertising company has deadline for Friday morning, locked out of iStock for 45min, they go to Shutter Stock because they are in a jam. They find what they need and when their contract comes up to renew at iStock they choose to go with ShutterStock instead. If this is how the new CEO is working  say fire her before its to late!

Istock on Twitter suggested you go to Thinkstock if you need something right now...

See the bottom of page 9 for the entire conversation.  Sad indeed.

IS is saying on Twitter the outage is only expected to last 30-45 minutes. 

It's now an hour since that was posted

That will be it
t RIP
dear iSmackStok
See ya in next life
 

I dont beleive in god, but this is maybe one prof that good exist.

God dont send them back from the end of light tunnel 
Wooyayyyy

This is very typical iStock I've seen over the years. People working there are detached from the contributors base and look at the site as their own place where they can look cool and different. Sadly, it looks childish in many people's eyes.

I'm stunned that the site is still down with that error page.

Dont worry. They will never go back, as they say before when its time to cross suspension bridge to Greedy family...

They've upped the ante - 15% vs. 10% - I assume because the site's been out so long.

I really, really wish that when they give out "sorry" discounts it would come fully out of iStock's unreasonably large share of the gross and not mine as well. It's bad enough that I can't sell if the site is down but then when we can sell again, it'll be with some lowball royalty amounts.

I don't begrudge the buyers a discount at all; I just don't want to fund it when it is 100.0% iStock's fault.

Quote from: jsnover on November 30, 2011, 21:25

They've upped the ante - 15% vs. 10% - I assume because the site's been out so long.

I really, really wish that when they give out "sorry" discounts it would come fully out of iStock's unreasonably large share of the gross and not mine as well. It's bad enough that I can't sell if the site is down but then when we can sell again, it'll be with some lowball royalty amounts.

I don't begrudge the buyers a discount at all; I just don't want to fund it when it is 100.0% iStock's fault.

I agree. we shouldn't be gouged when they offer discounts for technical issues.

right.. we should get more a higher percentage for the next week as well.  I am not speechless but I can think of several foul words to throw at them.

^ could be. I wouldn't know, that is true. but I would argue that part of why the other sites don;t have major technical errors is that they don't push as many envelopes. iStock, IMO (and clearly I am biased) is still the industry leader. they seemed to be hell bent on changing that though....

    I wouldn't equate a confusing,overly busy website with "pushing the envelope". The upload system is archaic. The video submission procedure is a joke. The keyword controlled vocabulary is out of date with huge areas missing. I don't think there is an area or feature of the site that isn't handled better by other agencies. Istock seems to spend all it's time slicing the same baloney into smaller and smaller pieces. No real time reporting of sales. ( no reporting at all lately- good luck in getting paid ) And then, of course, there's Lobo. The idea that so many people continue to contribute to the forums after the way they've been treated by this small man is just pitiful. He's the one pushing the envelope.

For some interesting reading, do a twitter search for "istock". There's one guy claiming he missed a deadline and lost a client because of the outage. Kinda makes you wonder if people really do know that there are other microstock agencies out there.

I've always theorized that people stay with istock out of habit, but maybe it's also out of a lack of awareness that similar companies exist.

Maybe he had an exclusive photo as a comp his client had agreed to?
Or maybe he was Lagereek's client who couldn't find an image on general search, and instead of looking in his port, contacted him directly and paid more.
Strange things happen,

I really have to open Twitter acc just for iStok a
Tell me how?!

Quote from: helix7 on November 30, 2011, 21:48

For some interesting reading, do a twitter search for "istock". There's one guy claiming he missed a deadline and lost a client because of the outage. Kinda makes you wonder if people really do know that there are other microstock agencies out there.

I've always theorized that people stay with istock out of habit, but maybe it's also out of a lack of awareness that similar companies exist.

And then he follows up with "Don't worry, IS...I still love you."

We should flood that buyer with links to sites that charge less and don't cause the loss of clients.

It's also people not wanting to commit to a large subscription when they already have a pile of credits that can only be spent on istock; or their company will only deal with istock  as that's what management has approved. It's down the track a bit when firms and designers are considering what to do when their pile of credits runs out that istock will get hit.