Author Topic: March STATEMENT (Read 13735 times)

zimmytws · « **Reply #25 on:** April 21, 2017, 11:05 »

My statement shows a negative amount for "Royalty Free still". How can I have negative number, does anyone else have this???

cobalt · « **Reply #26 on:** April 21, 2017, 11:48 »

Customers can give files back. Sometimes years later...this is deducted from your income. And if you have a negative balance you have to wait until they cover the refund.

Other macrostock agencies do this too.

But I have never seen this anywhere else on the micros. Maybe some do, I don´t know.

zimmytws · « **Reply #27 on:** April 21, 2017, 12:33 »

The amount is $60+ dollars, seems like a lot for returns. I only make a few hundred a month from iStock

Quote from: cobalt on April 21, 2017, 11:48

Customers can give files back. Sometimes years later...this is deducted from your income. And if you have a negative balance you have to wait until they cover the refund.

Other macrostock agencies do this too.

But I have never seen this anywhere else on the micros. Maybe some do, I don´t know.

ShadySue · « **Reply #28 on:** April 21, 2017, 12:48 »

Quote from: zimmytws on April 21, 2017, 12:33

The amount is $60+ dollars, seems like a lot for returns. I only make a few hundred a month from iStock

Maybe you got lucky and had a big sale a while back which has been returned?

Why not take out a support ticket and ask them for their explanation?
You might have to wait a while (several weeks), or you might get lucky and get a reasonably quick answer.
You might even get an answer which makes sense or even which resembles the truth.

zimmytws · « **Reply #29 on:** April 21, 2017, 14:28 »

Thanks, I will open a ticket and see what they say.

Quote from: ShadySue on April 21, 2017, 12:48

Quote from: zimmytws on April 21, 2017, 12:33
The amount is $60+ dollars, seems like a lot for returns. I only make a few hundred a month from iStock
Maybe you got lucky and had a big sale a while back which has been returned?

Why not take out a support ticket and ask them for their explanation?
You might have to wait a while (several weeks), or you might get lucky and get a reasonably quick answer.
You might even get an answer which makes sense or even which resembles the truth.

wordplanet · « **Reply #30 on:** April 23, 2017, 03:29 »

So can you only download a txt file with your royalties now or am I missing something?

mojaric · « **Reply #31 on:** April 28, 2017, 03:53 »

my royalty free stills are near ZERO this month $:-\$ pretty weird

wds · « **Reply #32 on:** April 28, 2017, 08:09 »

Quote from: zimmytws on April 21, 2017, 12:33

The amount is $60+ dollars, seems like a lot for returns. I only make a few hundred a month from iStock

Quote from: cobalt on April 21, 2017, 11:48
Customers can give files back. Sometimes years later...this is deducted from your income. And if you have a negative balance you have to wait until they cover the refund.

Other macrostock agencies do this too.

But I have never seen this anywhere else on the micros. Maybe some do, I don´t know.

If you make a few hundred $$$ a month, then the $60 returns should clear out pretty quickly.

ShadySue · « **Reply #33 on:** April 28, 2017, 08:24 »

Quote from: wordplanet on April 23, 2017, 03:29

So can you only download a txt file with your royalties now or am I missing something?

Or a pdf, which is slightly easier to work out.
Then you can choose to load your text file into TodayIs20, which is better still; though still nowhere near the info I'd like.

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Author Topic: March STATEMENT (Read 13735 times)

zimmytws

cobalt

zimmytws

ShadySue

zimmytws

wordplanet

mojaric

wds

ShadySue

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