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Author Topic: No regular sales in stats  (Read 20298 times)

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« Reply #25 on: November 20, 2013, 20:33 »
+13
There is absolutely no defending Istock's incompetence on this one

And I will take that challenge:

It's not as important as making the site better for customers. It should not be a priority when they obviously have so much else on. The site is working much better than it was even a month ago (I hope I don't jinx things saying that). And in general everything seems to be going in the right direction at iStock. Obviously that goes against the mood here - but this place does tend to be over represented by people with an axe to grind. And yet even here, even the indies have had to admit that the evil PP suddenly seems to have come good.

It isn't crucial - we can still see what we have earned, which images have sold etc and we can assume that sooner or later it will be back in some form. Though frankly I would be quite happy with a monthly report updated as a batch FWIW.

Wrong. Not good enough. A proper company would take the sales data and make it assessable and searchable line item by line item. Not expect us to search through CSV docs that aren't even up to date. And the reason why so many negative complaints get aired here is because they shut any negative thread down on the istock forums.
I love istock, Ive done well out of istock but Im allowed to say when something is not good enough.


Spray and Pray

« Reply #26 on: November 20, 2013, 23:38 »
+2
at this point smoke signals would be fine by me!  :o



lisafx

« Reply #27 on: November 20, 2013, 23:54 »
+14
They can't fix the stats, but their half price vectors campaign, which cuts my earnings in half for two days, goes off without a hitch.  :'( :-\ :-X :-[ ??? :o :( >:(

Count yourself lucky Shelma.  They only cut your earnings in half for two days.  They've cut photographers' earnings in half "*forever". 

« Reply #28 on: November 21, 2013, 01:55 »
+4
I like both Tickstock and Ron, and often give them hearts.  :) :) :)
Anyone else? Heart or minus this post, let's see where we end up. :) :) :)
Wow, you are bold!

No, I've seen too many interesting people stop posting due to being shouted down by certain regulars. Don't stop posting! This forum needs different points of view.
This is also addressed to Ron!

« Reply #29 on: November 21, 2013, 02:37 »
+2
It isn't crucial - we can still see what we have earned, which images have sold etc and we can assume that sooner or later it will be back in some form. Though frankly I would be quite happy with a monthly report updated as a batch FWIW.

While I agree that the bottom line is what counts, not the timeliness of reporting, the repeated problems they have had running the PP batch sales script make me think it could be a serious problem if they try to do that for everything.
Batch reporting is also contrary to the psychology of microstock, which relies on instant gratification to keep the punters supplying pictures. I'd be all in favour of reducing the incentive to supply but iStock wouldn't want to do that.

Ron

« Reply #30 on: November 21, 2013, 03:22 »
0
I like both Tickstock and Ron, and often give them hearts.  :) :) :)
Anyone else? Heart or minus this post, let's see where we end up. :) :) :)
Wow, you are bold!

No, I've seen too many interesting people stop posting due to being shouted down by certain regulars. Don't stop posting! This forum needs different points of view.
This is also addressed to Ron!
Thank you Traveling Light.

gillian vann

  • *Gillian*
« Reply #31 on: November 21, 2013, 06:32 »
+1
I've been popping in here less and less as my life is busier (moved states, new school, renovating, bank stress, etc) but I haven't seen a thread about this until this morning. Sadly there's a page of arguing and about 5 good posts. I'm showing zero stats too, although I've been keeping track all month thanks to Sean's script, so I know the month is doing ok for me. Whether that will be reflected in the made up reported earnings is another matter. It's pretty sad that I say "fingers crossed" and mean it. How very unprofessional.

lisafx

« Reply #32 on: November 21, 2013, 14:54 »
0
Which script is that?  I never was able to use the stats script by Nullplus, and wasn't aware Sean had one. 

Can someone point me to a way to keep accurate track of what I made at IS last month and this month?

« Reply #33 on: November 21, 2013, 22:47 »
0
I don't have Sean's script, but I use Livestock for my android smart phone.  I still have the same # of downloads since 10/25, but both Livestock and the istock website agree on the finances

lisafx

« Reply #34 on: November 21, 2013, 23:53 »
+4
I don't have Sean's script, but I use Livestock for my android smart phone.  I still have the same # of downloads since 10/25, but both Livestock and the istock website agree on the finances

Thanks for posting that.  Will check into it and see if it works with my phone. 

Still waiting for Tickstock to contribute his valuable input on the alternatives to Istock stats....

ShadySue

  • There is a crack in everything
« Reply #35 on: November 22, 2013, 04:15 »
+6
^^ Woteva.
But it's still grossly embarrassing for iS that the IT team can break it and not fix it, but volunteer contributors can write scripts which do the job in their own time.

Just like they get complaints about the current incarnation of the loupe, which even Lobo admits is horrible, and they don't remove it while they try to fix it, or roll back to an earlier, preferable, version.

iStock: have you even heard about UI testing? It's a great concept: check it out. Look up 'sandbox' while you're at it.

« Reply #36 on: November 22, 2013, 04:59 »
-4
But it's still grossly embarrassing for iS that the IT team can break it and not fix it, but volunteer contributors can write scripts which do the job in their own time

How do you know that it is grossly embarrassing - unless of course you somehow know why it is not currently working ?

Clearly the site is being gradually re-architected - fixing a big website without taking it down for ages is analogous to trying to replace the engine in a car one part at a time whilst the car is being driven at speed. It's difficult. And perhaps the previous code behind stats was not compatible with new design.  Or perhaps it represented a bottleneck which needed to be addressed.

The thing we seem to have here in relationship to iStock is that every single tiny thing is now perceived and expressed in over-dramatised  exaggerated superlatives. Everything is the most or the worst etc. That's stupid.

It's not necessarily even slightly embarrassing. It may very well be the only option possible. Most likely they will get to it when the time comes but there is other stuff higher up the list. Actually - why not simply assume that it is the least worst possible solution in the situation which exists.

stock-will-eat-itself

« Reply #37 on: November 22, 2013, 05:10 »
+2
They do seem to be pouring money into their website and steering it into something that will be much more useable in the longterm, which is more than can be said for a lot of the other indy sites which have terrible search results and clunky designs.
If they could breath some life into new work going up and scrapping the RC'S they could get themselves back on track.

« Reply #38 on: November 22, 2013, 05:24 »
+1
They do seem to be pouring money into their website and steering it into something that will be much more useable in the longterm, which is more than can be said for a lot of the other indy sites which have terrible search results and clunky designs.
If they could breath some life into new work going up and scrapping the RC'S they could get themselves back on track.

hope is indeed the last thing contributors can have, just amazing how far that hope can go, even if it is just a "255 pixel" at the end of the tunnel

edited: typo
« Last Edit: November 22, 2013, 05:45 by luissantos84 »

ShadySue

  • There is a crack in everything
« Reply #39 on: November 22, 2013, 07:26 »
+6
But it's still grossly embarrassing for iS that the IT team can break it and not fix it, but volunteer contributors can write scripts which do the job in their own time

How do you know that it is grossly embarrassing - unless of course you somehow know why it is not currently working ?

Clearly the site is being gradually re-architected - fixing a big website without taking it down for ages is analogous to trying to replace the engine in a car one part at a time whilst the car is being driven at speed. It's difficult. And perhaps the previous code behind stats was not compatible with new design.  Or perhaps it represented a bottleneck which needed to be addressed.

Maybe, maybe not; but if it were deliberate, in the new 'climate of communication' (sarcastic laugh) they could have said that putting a break on reporting graphs while other work was ongoing was necessary, before it happened.
A side benefit of that would be that we'd get an impression that they might know what they're doing.

Instead, it has been reported and was accepted and listed as a bug.
That's the only evidence we have; all else is surmise.

PS: I do agree that buyer side features should take priority, for the most part, but they don't seem to test them much either: vide the 'similar images' and the current loupe.
« Last Edit: November 22, 2013, 07:46 by ShadySue »

KB

« Reply #40 on: November 22, 2013, 10:56 »
0
Clearly the site is being gradually re-architected - fixing a big website without taking it down for ages is analogous to trying to replace the engine in a car one part at a time whilst the car is being driven at speed. It's difficult.
It's not just difficult. It's idiotic, dangerous, and impossible -- and no one would, or should, attempt it.

I think it's a perfect analogy; plus from me.

ShadySue

  • There is a crack in everything
« Reply #41 on: November 22, 2013, 11:30 »
+2
They do seem to be pouring money into their website and steering it into something that will be much more useable in the longterm, which is more than can be said for a lot of the other indy sites which have terrible search results and clunky designs.
If they could breath some life into new work going up and scrapping the RC'S they could get themselves back on track.
Unfortunately, despite the keywords article, they don't seem to have got inspectors onto checking keywords yet. Sort by recent is dismal in most cases, and you have to wait until the whole page loads before you can switch sorts. The 'Recent' sort should be just that: recent files which pertain to the relevant keyword. It could be useful to the more secure buyers, but not as it is just now.

« Reply #42 on: November 22, 2013, 12:09 »
0
Unfortunately, despite the keywords article, they don't seem to have got inspectors onto checking keywords yet.

Yet? They are clearly building a system which they intend to be based on relevancy. A similar but not identical system is in place at Alamy. Nobody inspects keywords ay Alamy either - but bad key wording is counter-productive.

The keyword article is for contributors and not inspectors.

« Reply #43 on: November 22, 2013, 17:09 »
0
Never mind myself and may more buyers are quite happy to buy from IS. They still have pictures that no other agency can deliver. Thats what counts. Noting else.

« Reply #44 on: November 22, 2013, 20:13 »
+3
Never mind myself and may more buyers are quite happy to buy from IS. They still have pictures that no other agency can deliver. Thats what counts. Noting else.

Well I am happy that you are happy, that's what counts.

ShadySue

  • There is a crack in everything
« Reply #45 on: November 22, 2013, 20:33 »
+1
Unfortunately, despite the keywords article, they don't seem to have got inspectors onto checking keywords yet.

Yet? They are clearly building a system which they intend to be based on relevancy. A similar but not identical system is in place at Alamy. Nobody inspects keywords ay Alamy either - but bad key wording is counter-productive.

The keyword article is for contributors and not inspectors.
Don't get me started on Alamy search! I did a search on a particular celebrity X Y, where X is the first and Y the surname. Two photos of the actual celeb, then a swathe of images of old pics from the filmset of a 1970s film about X Y, in which he doesn't feature personally (keyword from the caption), a pile of pics from another film starring X A and B Y, then way down more pics actually of X Y. That's relevancy for you. Does anyone imagine that more than 1 in 1000 people searching only on X Y wanted other people on the set of a film about him from the 70s or these other people who share opposite halves of his name?
That's only one example, I could give many more.

However, surely each agency shouldn't be happy just to be 'as good as' the others, they should want to be better. iStock used to have a generally clean search, but now, it's as bad as most and worse than some.

What was the point of the keywording article, then? The old ones were perfectly adequate, and with much more detail. People ignored these, they are ignoring the new article too. It's counter-productive; but also like I said, pointless to have a 'Newest' search which is completely ruined by spam.

Today I had a first-time sale. Four views, top reordered keyword: 'photography (image)', which of course is one of the lowest as I ordered it. I bet most people think that's never searched on. Hope that doesn't mean the main keyword (the actual subject) isn't penalised!

I'm very curious why they stopped inspecting keywording at upload. It could take forever - probably never - for new, mostly unviewed files to gain relevancy, and what if the buyer picks less obvious keywords? True, inspections are much faster now (at least for exclusives), but at a high price.

ShadySue

  • There is a crack in everything
« Reply #46 on: November 23, 2013, 03:54 »
0
.
« Last Edit: November 23, 2013, 07:40 by ShadySue »

« Reply #47 on: November 23, 2013, 05:09 »
+9
Never mind myself and may more buyers are quite happy to buy from IS. They still have pictures that no other agency can deliver. Thats what counts. Noting else.

They do. But then other agencies have images that iStock can't deliver. Swings and roundabouts, really.

By the way, is it accident or strategy that has two of your three posts over the last week attacking shutterstock because you had a problem accessing it (the first time in 10 years, with SS, I think) which makes it "unsustainable" and forces you to go elsewhere, while your third post proclaims the wonders of iStock's exclusive images and ignores the frequent outages it has had for years? It seems a bit odd, though I can see why if you are buying at other agencies you would want to use iS if you couldn't find what you want elsewhere.
« Last Edit: November 23, 2013, 05:25 by BaldricksTrousers »

« Reply #48 on: November 23, 2013, 05:23 »
+1
There are many agencies out there that have a lot more localized content than istock has. However, istock has some special older collections, like the Hulton archive etcfrom Getty.

But if you want more localized content, I think there are many agencies out there with more choices. But if you are based in North America, they probably have everything you will ever need.

So as a European artist, I am glad I can offer my files now with agencies that cater more strongly to my home markets.

Ron

« Reply #49 on: November 23, 2013, 05:28 »
+1
Never mind myself and may more buyers are quite happy to buy from IS. They still have pictures that no other agency can deliver. Thats what counts. Noting else.

They do. But then other agencies have images that iStock can't deliver. Swings and roundabouts, really.

By the way, is it accident or strategy that has two of your three posts over the last week attacking shutterstock because you had a problem accessing it (the first time in 10 years, with SS, I think) which makes it "unsustainable" and forces you to go elsewhere, while your third post proclaims the wonders of iStock's exclusive images and ignores the frequent outages it has had for years? It seems a bit odd, though I can see why if you are buying at other agencies you would want to use iS if you couldn't find what you want elsewhere.
Grey is our permanently banned friend.


 

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