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Author Topic: REDEEMED CREDIT SYSTEM BROKEN  (Read 30204 times)

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« Reply #75 on: November 20, 2011, 12:24 »
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The biggest problem is the lack of communication to the affected contributors, and the fact they can't even apologize to us. Secondly, waiting till monday to fix it, wth?


SNP

  • Canadian Photographer
« Reply #76 on: November 20, 2011, 13:15 »
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What I find far more bizarre is why anyone remains exclusive, placing their trust and entire microstock income in Istock, whilst simultaneously being shafted and treated like dog-dirt by them.

Since you ask:

* I don't want to take the hit unless I really have to. I can have only a vague idea of how much my iStock earnings would plunge if I left (there are more factors than the simple royalty cut), or how long it would take to build up revenue on the other sites, or whether I could ever reach the same totals.

* They haven't shafted me very much at all -- only with the reduced Vetta percentage. The Getty/Vetta-Agency scheme hasn't fully compensated for that loss, but it has softened the blow.

* As ever, there's less admin overhead in dealing with just one site. Simpler also to shoot with only one set of criteria in mind.

* Being a non-US company, iStock doesn't withhold tax from foreigners the way US companies such as Getty are apparently obliged to unless you jump through a bunch of hoops. (As a matter of interest, how do sites such as SS handle that issue?)

Having said that, I'm all too aware of having my eggs in one basket. I consider iStock's incessant tinkering with the formula that made it successful to be a high-stakes game. As I've posted elsewhere, I can envisage scenarios in which iStock's market share and revenue collapse very quickly (although I see no sign of that yet).

I'm hedging against that risk by preparing my images to take them elsewhere in a hurry, if necessary, by paying a bright student to embed non-CV-style keywords in them. With 9,000 images that's a big job that'll cost me thousands and thousands in the end, but it needs to be done.


this is a good post Don. rationally distilled as you always do. I prepared three years ago when I first considered dropping exclusivity. I set up accounts everywhere else and got accepted etc. where required. Of course I've never uploaded, but I log in periodically, read forums and stay on top of changes at the other sites just in case I ever do decide to go independent. I still choose to be exclusive. The benefits still continue to well outweigh the risks for me personally. But, I too keep an eye on things, especially as I become more and more invested in this as a full-time venture. I don't want to follow them off a cliff depending on what happens with a sale of Getty at some point etc. but I'm in it for the long haul as long as it continues to work for me.
« Last Edit: November 21, 2011, 01:49 by SNP »

helix7

« Reply #77 on: November 20, 2011, 13:34 »
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The biggest problem is the lack of communication to the affected contributors, and the fact they can't even apologize to us. Secondly, waiting till monday to fix it, wth?

You can bet that if there was some sort of accounting bug that prevented everyone at HQ from getting paid their proper salary, no one would leave for the weekend until it was fixed.

tee

« Reply #78 on: November 20, 2011, 13:52 »
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So when our agent makes repeated mistakes in accounting - that they eventually acknowledge - and the whole system is based on trust, it feels like a very big deal to some contributors.

I think when you boil this whole incident down this lack of trust is really why people are upset. It's yet another in a long string of negative occurrences that contributors have had to deal with, while iStock basically sits on their ass and says, "Trust us, we'll figure it out for you." Meanwhile we're trying to think of the last time they threw contributors a bone, and it's a looong time ago and a small-ass bone. They're treating us like we're still part of a friendly community, even though they've been shafting us fairly consistently. It's like a friend who is constantly taking things, borrowing money and using you for rides, and the second you ask for any small thing, well look out. Honestly I think they should just ditch the forum all together. They don't want discussion, and they don't want a cheery relationship with photographers. OK enough venting. ::)

wut

« Reply #79 on: November 20, 2011, 13:57 »
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It could just be an experiment about how many ppl would notice they (probably) didn't pay them according to their royalty percentage and credit prices (contributors can't know about the latter). If the number of ppl complaining and demanding price breakdowns etc for every single sale that was underpayed (so for the duration between Friday afternoon and probably the end of next week), they just might add a script, ripping us off to some degree (probably variable credit prices, paying us less than they are charging the buyers). Another reason SS works, they pay at fixed rates, for all types of sales. There's also no way for manipulation and taking money on the side. Poker sites are rigged, so why agencies couldn't be? It really wouldn't be that hard to do it, since they complicate everything so much. Just like banks (mostly in US) selling all their products that were so complicated no one could understand it and well you know the rest, recession is still here because of such policies. Except no one will bail out IS

I have absolutely no trust in IS. There's no transparency what so ever. So how can we trust them (brainwashed and dumb ppl excluded) ?

« Reply #80 on: November 20, 2011, 14:37 »
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How was your sale in the weekend?

Whenever they make a Friday announcement or cause a glitch, my weekend sales virtually stop. Does it happen to anyone else?

tee

« Reply #81 on: November 20, 2011, 14:45 »
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How was your sale in the weekend?

Whenever they make a Friday announcement or cause a glitch, my weekend sales virtually stop. Does it happen to anyone else?

I actually sold two on Saturday, one today, which is a lot more than I've been selling on weekends these past few weeks.

« Reply #82 on: November 20, 2011, 14:49 »
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Thanks, Tee. Looks like I am just unlucky.

Just read from IS forum that some buyers could not use their credits immediately after they sent money from PP.... But MJ has fixed it now.

ShadySue

  • There is a crack in everything
« Reply #83 on: November 20, 2011, 16:16 »
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Thanks, Tee. Looks like I am just unlucky.

Just read from IS forum that some buyers could not use their credits immediately after they sent money from PP.... But MJ has fixed it now.
It only took 12 hours to do the fix for one, (so I was unfair saying buyers couldn't get support over the weekend) but three other buyers have reported the same issue, and we can't know how many others have been affected.
« Last Edit: November 20, 2011, 16:47 by ShadySue »

« Reply #84 on: November 20, 2011, 16:43 »
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Lobo is already setting us up for the delay in hitting the promised deadline that seem to be the status quo at IS.  Maybe they are working on it over the weekend and finding it's a bigger mess than expected.

http://www.istockphoto.com/forum_messages.php?threadid=337113&page=1#post6532493

Quote
We will have more clarity provided early in next week. I'm hoping we can resolve things for Monday but you can never be sure.

Rest assured it will be resolved as quickly as possible.

Thanks
.

slobo

« Reply #85 on: November 20, 2011, 17:22 »
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What upsets me the most is the way this problem is handled. We can't talk about it in iStock forums and the only official response was to wait till Monday. Outrageous. Monday 9 am is a cut off day for paypal. They are not going to fix it by then, let alone reimburse everyone involved.

I feel that we are getting a preview of what's coming: flat 25% for exclusives, flat 15% for non exclusives. iStock/Getty is betting that we have more to loose than them. While http://istockcharts.multimedia.de/ was in its infancy and before iStock realized what kind of damage it was causing them, I figured that top 50 sellers were generating one third of all sales while top 200 were generating two thirds of all sales. What if enough top contributors (let alone large number) calls Support and asks temporary lock of our respective portfolios? Who will blink first?

« Reply #86 on: November 20, 2011, 18:28 »
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I'd lay odds they would say a temporary lock is not available, you have to disable your portfolio one at a time.

« Reply #87 on: November 20, 2011, 18:46 »
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I'd lay odds they would say a temporary lock is not available, you have to disable your portfolio one at a time.

Which of course would be a lie because we know they have the capability to do that. However some top contributors would be losing over $1k per day, lots of others several $100, by disabling their portfolios. That's a big hit to take to express your dissatisfaction.

A mass resignation of exclusivity (by giving the 30 days notice) might be more effective and would give Istock the opportunity to make concessions before it happened. Then we'd see who blinks first.

tee

« Reply #88 on: November 20, 2011, 18:48 »
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A mass resignation of exclusivity (by giving the 30 days notice) might be more effective...

I have a feeling this isn't far off...

« Reply #89 on: November 20, 2011, 18:54 »
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I'd lay odds they would say a temporary lock is not available, you have to disable your portfolio one at a time.

Which of course would be a lie because we know they have the capability to do that. However some top contributors would be losing over $1k per day, lots of others several $100, by disabling their portfolios. That's a big hit to take to express your dissatisfaction.

A mass resignation of exclusivity (by giving the 30 days notice) might be more effective and would give Istock the opportunity to make concessions before it happened. Then we'd see who blinks first.

That's a pretty high risk thing for an exclusive to do as the strict terms of the deal are that if you change your mind within the 30 days you get to spend 90 days as an independent before you can get your crown back. If iStock chose to be strict about it (and when I inquired of CR prior to pulling the trigger myself they made a reference to the September announcement having shocked some members but that now (Jan 2011) they would follow the contract; that suggests they might have bent the rules in September 2010) that means 3 months of reduced earnings with no real supplement from other sites.

ShadySue

  • There is a crack in everything
« Reply #90 on: November 20, 2011, 19:33 »
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A mass resignation of exclusivity (by giving the 30 days notice) might be more effective...

I have a feeling this isn't far off...

The top contributers have a lot to lose, as they probably have loads of V/A images. Lower statue contributors have less to lose, but iStock would hardly blink if even 200 medium-ranking plebs totally pulled their ports.

« Reply #91 on: November 20, 2011, 19:45 »
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That's a pretty high risk thing for an exclusive to do as the strict terms of the deal are that if you change your mind within the 30 days you get to spend 90 days as an independent before you can get your crown back. If iStock chose to be strict about it (and when I inquired of CR prior to pulling the trigger myself they made a reference to the September announcement having shocked some members but that now (Jan 2011) they would follow the contract; that suggests they might have bent the rules in September 2010) that means 3 months of reduced earnings with no real supplement from other sites.

If you were Rebbecca ... that would be an extremely high risk strategy to take. She's been appointed to improve the numbers. Forcing high-selling contributors outside of the exclusive envelope (to basically 'punish' them for standing up for their rights) could be potentially catastrophic for both short-term profits and the future of the business.

I reckon a united band of exclusives would easily have the upper hand in any game of brinkmanship. Traffic statistics are heading south, market-share is falling off a cliff and Istock have lost the trust and confidence of many contributors. Exclusive contributors, if united, are actually in a very strong place. Without their support Istock really won't have much of a business left.

« Reply #92 on: November 20, 2011, 20:15 »
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gostwyck,

there are unhappy exclusives, yes. But to quit the exclusive contract, especially if that is the major part of your income? I doubt it. Doesnt really make financial sense.

If they really want to lessen their dependency on istock, they will do more assignment work, add other projects, many are good with computers, so they write software, apps, or simply sell other digital products over the internet.

That brings a lot more stability then quitting exclusivity if you have 5000+ portfolio. Why would you want to trust the other agencies, that, if you read around here - dont seem to have much of a good reputation? All I see is threads about complaints...

So if you want to lessen your dependence on stock, then adding other sources of revenue makes a lot more sense.

None of the other agencies is publishing any numbers how much they pay out to contributors. Traffic may have dropped two thirds, but istock is now paying out 1.9 Million a week, that is a 10% increase to last year when Kelly announced paying out 1.7 Million.

The only thing I can see happeneing is if they keep pushing those Rc demands up. If next year they release new targets with even higher levels and people foresee dropping another level, then yes, I can imagine people might want to look around.

But as you know most stock artists see themselves as digital entrepreneurs, they are usually not limited to stock. Theyll sell whatever they can, they are very flexible.

The people that do quit the exclusive contract are probably those who dont just do stock but have another part time job, spouse etc... to keep them going.

So - my prediction: high ranking exclusives who are seriously considering to quit would first spend a year building up other sources of income while watching how istock develops. It is always possible that the management changes course and recognizes their artists as customers who pay a lot of money for the right to sell on the istock marketplace.

Good quality people are hard to replace. For all the talk of "crowd sourcing" - the crowd only serves as an open entry point, you then have to gradually discover the talent and nurture it up the ranks. And all the while make sure the competition does not steal your talent.
« Last Edit: November 20, 2011, 20:28 by cobalt »

slobo

« Reply #93 on: November 20, 2011, 20:21 »
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Locking the port would make us vanish in a thin air but would also allow us to reappear in a blink of an eye. As it stands, we, the contributors, do not have any say in what iStockphoto does. For what I know they may declare flat 20% royalties tomorrow. We don't know the price per credit spent on our images. We don't know why refunds are issued. Anyone that wants to do business outside of Mon-Fri 9-5 scheme is on his/her own. There is always something in a system that doesn't work. It may or may not be fixed. If it is going to be fixed it may be in an hour or in two months.
Not only that we, the contributors, are getting worse and worse treatment but so do buyers.
I would try to fix it first before abandoning the ship.

« Reply #94 on: November 20, 2011, 23:56 »
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Maybe this is a chance to see it the RC level has any influence on the best match? In theory if it does, some contributors would see a big change in download levels if this were all equalised?

SNP

  • Canadian Photographer
« Reply #95 on: November 21, 2011, 01:53 »
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I feel that we are getting a preview of what's coming: flat 25% for exclusives, flat 15% for non exclusives. iStock/Getty is betting that we have more to loose than them.

to be honest, in my rumination over the RCs yesterday, I had a fleeting concern that this was the mistaken release of a soon-to-be-implemented new royalty level. take it or leave it. 25% exclusives, 15% indies. I don't want to be paranoid, so I'm going to operate on the assumption right now that it's an error. it looks like the system just set down to the defaults.....

« Reply #96 on: November 21, 2011, 01:59 »
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imagine the newbie boost you'd get on downloads at shutterstock if you dumped 5000 in your first week.

« Reply #97 on: November 21, 2011, 02:36 »
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Why would you want to trust the other agencies, that, if you read around here - dont seem to have much of a good reputation? All I see is threads about complaints...

If you look a little deeper you will see that the complaints about DT and SS are mainly about image rejections or some user error - accidentally batch altering keywords or getting locked out after deliberately ignoring warnings are two examples - plus occasional site outages. Those aren't things that undermine an agency's reputation. Istock's reputational problems are over trust (will they bother to get round to correcting accounting errors in their favour if they aren't pushed), greed (cutting commissions), dictatorial behaviour (forcing people into PP) and poor service (cant be bothered about anything unless it can get done between 9 and 5, Monday to Friday). It's quite different.

The depth of their problem with trust is demonstrated by the fact that high-ranking exclusives are seriously discussing options for dealing with a cut in all their payment levels to 20% or 25%. That's on a par with friends planning how they will react if they catch their spouse cheating on them - what does it say about the state of the marriage?

wut

« Reply #98 on: November 21, 2011, 03:01 »
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I feel that we are getting a preview of what's coming: flat 25% for exclusives, flat 15% for non exclusives. iStock/Getty is betting that we have more to loose than them.

to be honest, in my rumination over the RCs yesterday, I had a fleeting concern that this was the mistaken release of a soon-to-be-implemented new royalty level. take it or leave it. 25% exclusives, 15% indies. I don't want to be paranoid, so I'm going to operate on the assumption right now that it's an error. it looks like the system just set down to the defaults.....

This is cannot understand, going from no. 1 IS cheerleader, to "doom's day" believer... :o . Even I can't believe this is possible, at least not in one swing and the mess they're already in. They'd be committing suicide, loose 99% exclusives and totally demotivate everyone from ULing. But like I said, it would be best for all of us in the long run

« Reply #99 on: November 21, 2011, 03:45 »
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imagine the newbie boost you'd get on downloads at shutterstock if you dumped 5000 in your first week.
What if they get a strict reviewer that rejects 4,500 of them?  They can be very picky at times.


 

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