I recently uploaded a video to istock that was not accepted, but instead it was requested to be 'revised' by the inspector.
However, I don't agree with the reasoning for the request to revise the video. And the instructions were to revise it and resubmit it as a new file.
But within ESP, If you select the video it allows you to resubmit it again for some reason, so I resubmitted it and also wrote a note to the inspector (not sure if they read it) explaining exactly why the video is correct and why it doesn't need to be revised. However, once again it got requested to be revised for exactly the same reason.
Not sure what I'm doing wrong, should I resubmit the same file as a 'NEW' file and write the same note to the inspector? Or is there a way to open a support ticket in order to help me resolve this?
Thank you.