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Agency Based Discussion => iStockPhoto.com => Topic started by: BaldricksTrousers on October 30, 2013, 06:18

Title: Stats graphics not updating
Post by: BaldricksTrousers on October 30, 2013, 06:18
I'm surprised nobody has mentioned this: The stats page hasn't updated since the 25th, at least, mine  haven't.
Title: Re: Stats graphics not updating
Post by: Shelma1 on October 30, 2013, 06:32
+1.
Title: Re: Stats graphics not updating
Post by: luissantos84 on October 30, 2013, 06:35
same here but why should I care when they have earned me this month only 5% of what SS have :o
Title: Re: Stats graphics not updating
Post by: Mantis on October 30, 2013, 06:42
It's because our sales skyrocketed soooo much that their system cannot crunch numbers that high... :-*
Title: Re: Stats graphics not updating
Post by: ShadySue on October 30, 2013, 06:49
I think LisaFX mentioned it in a different thread.
Title: Re: Stats graphics not updating
Post by: grsphoto on October 30, 2013, 07:43
Deep Meta does report the sales, date and amount.
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on October 30, 2013, 08:16
Deep meta is updating the money but the number of licenses sold it out of date on that, too
Title: Re: Stats graphics not updating
Post by: borg on October 30, 2013, 09:37
I don't know how I will survive this fact?   :P
Title: Re: Stats graphics not updating
Post by: lisafx on October 30, 2013, 10:00
I think LisaFX mentioned it in a different thread.

Yep.  Thanks for noticing :)
Title: Re: Stats graphics not updating
Post by: ShadySue on October 30, 2013, 10:03
Seems RCs are updating as usual, a couple (?) of days in arrears.
Title: Re: Stats graphics not updating
Post by: Sedge on October 31, 2013, 14:53
Still no stat updates for me since the 25th, although I can see daily sales on "My Uploads" page.  Deep Meta isn't showing current stats either.  What's going on?   >:(
Title: Re: Stats graphics not updating
Post by: spike on October 31, 2013, 15:28
same here but why should I care when they have earned me this month only 5% of what SS have :o
1% for me.
Title: Re: Stats graphics not updating
Post by: gostwyck on October 31, 2013, 15:56
Maybe it's Istock's new way of limiting the ever more gloomy monthly sales threads?
Title: Re: Stats graphics not updating
Post by: pancaketom on October 31, 2013, 17:00
Did they used to update in a timely matter (I don't mean back in the old IS days - but in the last few years)? I always assumed they were 3 or 4 days late, so what is another 3 or 4? Maybe they will change it to report them sometime in the next month.
Title: Re: Stats graphics not updating
Post by: ShadySue on October 31, 2013, 17:15
Did they used to update in a timely matter (I don't mean back in the old IS days - but in the last few years)? I always assumed they were 3 or 4 days late, so what is another 3 or 4? Maybe they will change it to report them sometime in the next month.

Every now and then there's a bug which holds stats back for some or more days; but to be fair, over the last few months the graphs have always uploaded daily for the previous day; at least mine have and until this week I hadn't read any reports.
RCs are always a few days behind; these seem to be still updating daily at the same rate.
Title: Re: Stats graphics not updating
Post by: Noedelhap on November 01, 2013, 22:26
Well, it's a bug resulting from the incompetent IT department trying to 'untangle' their own code.
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 02, 2013, 05:41
It's been a very long time indeed, now. I wonder if it is high enough up the priority list ever to get fixed. Or maybe Gostwyk is right and they would rather people lost track of what they make each month.
Title: Re: Stats graphics not updating
Post by: Noedelhap on November 02, 2013, 07:45
It's been a very long time indeed, now. I wonder if it is high enough up the priority list ever to get fixed. Or maybe Gostwyk is right and they would rather people lost track of what they make each month.

It's not hard to lose track if my earnings are zero ;)
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 03, 2013, 10:22
still not updated ;D
Title: Re: Stats graphics not updating
Post by: lisafx on November 03, 2013, 17:36
still not updated ;D

Well, they have us trained to wait until the middle or end of the following month for our PP stats.  I guess now they figure we might as well wait until then for our Istock stats too.   :P
Title: Re: Stats graphics not updating
Post by: StanRohrer on November 03, 2013, 21:36
Maybe the month is so bad they can't admit to the stats. :-\
Title: Re: Stats graphics not updating
Post by: pancaketom on November 03, 2013, 22:00
Next year they will report this years sales some time around July.
Title: Re: Stats graphics not updating
Post by: Monkeyman on November 04, 2013, 06:39
It's depressing to see how the same problems just keep coming back. And that they're trying to improve site speed by removing features... it signals that they're running on the same outdated code and that they're not investing enough in new software, hardware and competence to really fix the site once and for all.
Title: Re: Stats graphics not updating
Post by: ShadySue on November 04, 2013, 06:53
Half an hour ago, the forums weren't working properly, fixed now.
How that happens when there's almost no-one in the building is curious.
(At least Search etc seemed to be working, which is the main thing.)
Title: Re: Stats graphics not updating
Post by: Beppe Grillo on November 04, 2013, 07:59
I gladly recommend them a good book:
http://www.dummies.com/store/product/Building-a-Web-Site-For-Dummies-4th-Edition.productCd-0470560932,navId-322456.html (http://www.dummies.com/store/product/Building-a-Web-Site-For-Dummies-4th-Edition.productCd-0470560932,navId-322456.html)
Title: Re: Stats graphics not updating
Post by: scottdunlap on November 04, 2013, 08:19
Stock Performer has up to date info. Funny (not really) that an outside group can get things right. I believe they offer a free trial, you could use it in the meantime to get your stats.
Title: Re: Stats graphics not updating
Post by: JFP on November 04, 2013, 11:00
They are probably busy working on new ways to screw up contributors
Title: Re: Stats graphics not updating
Post by: Shelma1 on November 04, 2013, 16:25
Now nothing's working for me...can't even get to my stats page.

Why don't they hire a real IT team? These constant problems are embarrassing.
Title: Re: Stats graphics not updating
Post by: lisafx on November 04, 2013, 18:28
They are probably busy working on new ways to screw up contributors

I wonder if the reason things haven't been updating on Istock is because the whole IT department has been busy botching the Obamacare implementation.   ;D
Title: Re: Stats graphics not updating
Post by: tickstock on November 04, 2013, 18:29
They are probably busy working on new ways to screw up contributors

I wonder if the reason things haven't been updating on Istock is because the whole IT department has been busy botching the Obamacare implementation.   ;D
Nah, they were working on Adobe's security.
Title: Re: Stats graphics not updating
Post by: joyfnp on November 05, 2013, 22:39
I am having the same problem.  I asked the question in the help forum but I think my question was deleted.  My old questions are still on my landing page under forum topics, but not this latest one.  My earnings are updating, the RC are updating, just not the number of downloads I have.  I still have less than 200 downloads so they are very precious to me.  Maybe they will roll over when I go over 170?  Right now, I'm stuck at 160.
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 05, 2013, 22:59
precious? guess I am going to bed, that is indeed precious!
Title: Re: Stats graphics not updating
Post by: Noedelhap on November 06, 2013, 06:40
It's STILL not fixed? I'd love to pay them a visit, just to see what exactly it is they're doing overthere. This is beyond comprehension.
Title: Re: Stats graphics not updating
Post by: ShadySue on November 06, 2013, 07:33
Over the last 10 minutes, not much on the back end has been working though search seems fine. I just got into MyUploads.
Again, odd to be 'off and on' given it's not yet iStock opening time.
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 06, 2013, 11:27
Are the sales reports still working, or have they packed up, too? I've not seen any sales so far today.
Title: Re: Stats graphics not updating
Post by: tickstock on November 06, 2013, 11:33
Are the sales reports still working, or have they packed up, too? I've not seen any sales so far today.
Seems normal to me.
Title: Re: Stats graphics not updating
Post by: heywoody on November 06, 2013, 17:53
If they don't sort out the overall site performance the stats will be irrelevant due to have nothing to report..
Title: Re: Stats graphics not updating
Post by: Red Dove on November 07, 2013, 09:52
I telephoned their IT Director and he said "write me an email describing your issue and I'll ignore it later"
Title: Re: Stats graphics not updating
Post by: gostwyck on November 07, 2013, 11:45
It's now nearly TWO WEEKS since our stat's have been updated. I can scarcely believe such incompetence. It seems that almost every month Istock's so-called 'web development team' amaze us all by breaking entirely new boundaries in their uselessness.

Every other agency can provide real-time sales data and statistics which Istock haven't been able to do for years. The volume of sales data generated at SS is probably 3-4x greater than at IS and yet they have never had a problem. Why are Istock so utterly and embarrassingly crap?
Title: Re: Stats graphics not updating
Post by: Ron on November 07, 2013, 12:09
Gostwyck, 4 words which makes all the difference between Shutterstock and the Dot...

They... do...NOT....care...
Title: Re: Stats graphics not updating
Post by: ShadySue on November 07, 2013, 14:06
New files aren't been added to the database since the weekend, unless that has changed in the last hour or sol.
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 07, 2013, 14:13
It's now nearly TWO WEEKS since our stat's have been updated. I can scarcely believe such incompetence. It seems that almost every month Istock's so-called 'web development team' amaze us all by breaking entirely new boundaries in their uselessness.

Every other agency can provide real-time sales data and statistics which Istock haven't been able to do for years. The volume of sales data generated at SS is probably 3-4x greater than at IS and yet they have never had a problem. Why are Istock so utterly and embarrassingly crap?

indeed, this is unbelievable, they can always surprise us, just pathetic!
Title: Re: Stats graphics not updating
Post by: tickstock on November 07, 2013, 14:16
And people continue to pay up to 85% for this service, what's up with that?  (I know not you, cthoman.  You've been preempted  ;) )
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 07, 2013, 14:42
And people continue to pay up to 85% for this service, what's up with that?  (I know not you, cthoman.  You've been preempted  ;) )

come on man, be reasonable, do you think it is ok? shall we be happy with that and shut up? leaving ain't the question here but the lack of professionalism from iStock
Title: Re: Stats graphics not updating
Post by: tickstock on November 07, 2013, 14:48
And people continue to pay up to 85% for this service, what's up with that?  (I know not you, cthoman.  You've been preempted  ;) )

come on man, be reasonable, do you think it is ok? shall we be happy with that and shut up? leaving ain't the question here but the lack of professionalism from iStock
So you think pointing out on a forum that iStock has a "lack of professionalism" will change things?  How has that worked out so far?  If people continue to pay 80-85% for them to license your work nothing will change.
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 07, 2013, 14:55
And people continue to pay up to 85% for this service, what's up with that?  (I know not you, cthoman.  You've been preempted  ;) )

come on man, be reasonable, do you think it is ok? shall we be happy with that and shut up? leaving ain't the question here but the lack of professionalism from iStock
So you think pointing out on a forum that iStock has a "lack of professionalism" will change things?  How has that worked out so far?  If people continue to pay 80-85% for them to license your work nothing will change.

so your point is that all of us should leave iStock? good one ;D

in your opinion SS sucks due to subscriptions, Istock due to 15 to 20% royalties, ah ok the last option is being iStock exclusive ;)
Title: Re: Stats graphics not updating
Post by: tickstock on November 07, 2013, 14:56
And people continue to pay up to 85% for this service, what's up with that?  (I know not you, cthoman.  You've been preempted  ;) )

come on man, be reasonable, do you think it is ok? shall we be happy with that and shut up? leaving ain't the question here but the lack of professionalism from iStock
So you think pointing out on a forum that iStock has a "lack of professionalism" will change things?  How has that worked out so far?  If people continue to pay 80-85% for them to license your work nothing will change.

so your point is that all of us should leave iStock? good one ;D

in your opinion SS sucks due to subscriptions, Istock due to 15 to 20% royalties, ah ok the last option is being iStock exclusive ;)
There are other options too.
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 07, 2013, 14:59
And people continue to pay up to 85% for this service, what's up with that?  (I know not you, cthoman.  You've been preempted  ;) )

come on man, be reasonable, do you think it is ok? shall we be happy with that and shut up? leaving ain't the question here but the lack of professionalism from iStock
So you think pointing out on a forum that iStock has a "lack of professionalism" will change things?  How has that worked out so far?  If people continue to pay 80-85% for them to license your work nothing will change.

so your point is that all of us should leave iStock? good one ;D

in your opinion SS sucks due to subscriptions, Istock due to 15 to 20% royalties, ah ok the last option is being iStock exclusive ;)
There are other options too.

you mean the ones that are unfortunately making +90% less money for Sean?
Title: Re: Stats graphics not updating
Post by: tickstock on November 07, 2013, 15:05
And people continue to pay up to 85% for this service, what's up with that?  (I know not you, cthoman.  You've been preempted  ;) )

come on man, be reasonable, do you think it is ok? shall we be happy with that and shut up? leaving ain't the question here but the lack of professionalism from iStock
So you think pointing out on a forum that iStock has a "lack of professionalism" will change things?  How has that worked out so far?  If people continue to pay 80-85% for them to license your work nothing will change.

so your point is that all of us should leave iStock? good one ;D

in your opinion SS sucks due to subscriptions, Istock due to 15 to 20% royalties, ah ok the last option is being iStock exclusive ;)
There are other options too.

you mean the ones that are unfortunately making +90% less money for Sean?
If you really want to change things then yes.   
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 07, 2013, 15:14
looking forward to see you leaving iStock then, I know you aren't and heck I understand it, really do
Title: Re: Stats graphics not updating
Post by: jjneff on November 07, 2013, 15:18
While missing stats is annoying I only really care what I earn each week and I can see that. I do like the changes iStock has made this year. Carry on now
Title: Re: Stats graphics not updating
Post by: tickstock on November 07, 2013, 15:26
looking forward to see you leaving iStock then, I know you aren't and heck I understand it, really do
I'm happy being exclusive at iStock, it's working very well for me. 
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 07, 2013, 15:55
While missing stats is annoying I only really care what I earn each week and I can see that. I do like the changes iStock has made this year. Carry on now

sorry but you are the fastest person I know regarding changing your opinion ;D
Title: Re: Stats graphics not updating
Post by: mlwinphoto on November 07, 2013, 16:02
I don't have any stats to update so this most recent 'problem' doesn't bother me one bit.  ;)
Title: Re: Stats graphics not updating
Post by: heywoody on November 07, 2013, 16:52
Gostwyck, 4 words which makes all the difference between Shutterstock and the Dot...

They... do...NOT....care...

or....  part of the burn it to the ground strategy already mentioned.  I've had to deal with performance issues in enterprise applications on a number of occasions, got the right people involved and resolved within 2 days.
Title: Re: Stats graphics not updating
Post by: jjneff on November 07, 2013, 16:52
I learn fast:-)
Title: Re: Stats graphics not updating
Post by: tickstock on November 07, 2013, 17:01
Gostwyck, 4 words which makes all the difference between Shutterstock and the Dot...

They... do...NOT....care...

or....  part of the burn it to the ground strategy already mentioned.  I've had to deal with performance issues in enterprise applications on a number of occasions, got the right people involved and resolved within 2 days.
So according to this 'theory' Getty has wanted to burn iStock to the ground (since when 2006?) but they are just too incompetent to do it and pulling the plug would just be too effective?  They are in this to slowly inflict as much pain as possible while losing money at the same time.  Please please please tell me how this plan is supposed to work?  Bonus points if it includes some evil genius living in a secret lair inside a volcano.  I'm just teasing but I don't see how you can be serious but you've said it so many times I'm starting to think you might be.
Title: Re: Stats graphics not updating
Post by: heywoody on November 07, 2013, 17:17
Nope - this time last year it wasn't very popular but was certainly #2 if not #1 in terms of revenue per image, RCs and lousy % commission notwithstanding.  Is there a 3rd explanation besides utter incompetence or a strategy to move their micro business away from IS?
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 07, 2013, 17:19
I learn fast:-)

guess you underestimate the power of other agencies fast, anyway its your call ;)
Title: Re: Stats graphics not updating
Post by: pancaketom on November 08, 2013, 01:59
Does anyone want to place bets on if we will get the regular stats update before PP sales are reported?
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 08, 2013, 02:03
Does anyone want to place bets on if we will get the regular stats update before PP sales are reported?

after, who collects the bets? ;D
Title: Re: Stats graphics not updating
Post by: pancaketom on November 08, 2013, 02:16
Does anyone want to place bets on if we will get the regular stats update before PP sales are reported?

after, who collects the bets? ;D

IS will take up to 85%, so it doesn't much matter.
Title: Re: Stats graphics not updating
Post by: Beppe Grillo on November 08, 2013, 10:40
ROTF
I have just read the most funny sentence written by lobo on the iStock forum…
http://www.istockphoto.com/forum_messages.php?threadid=356766&page=1 (http://www.istockphoto.com/forum_messages.php?threadid=356766&page=1)

“We are making every effort to improve site performance.”

I am happy to know that we are in good hands!
Title: Re: Stats graphics not updating
Post by: lisafx on November 08, 2013, 16:22
I don't even know that we can expect them with the PP earnings.  Aren't they two completely separate processes? 
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 08, 2013, 16:29
I don't even know that we can expect them with the PP earnings.  Aren't they two completely separate processes?

it looks like 100 different processes and they are all connected, I cannot find another reason for such incompetence ;D

OT: cannot stop thinking when will iStock invite you to be exclusive Lisa
Title: Re: Stats graphics not updating
Post by: lisafx on November 09, 2013, 00:11
I don't even know that we can expect them with the PP earnings.  Aren't they two completely separate processes?

it looks like 100 different processes and they are all connected, I cannot find another reason for such incompetence ;D

OT: cannot stop thinking when will iStock invite you to be exclusive Lisa

LOL!  I doubt they'd want me.  I have a big mouth and stir up trouble.  They dropped Sean, who has a much larger and more commercial portfolio than mine, for being too vocal. 

It's like the story of The Emperor's New Clothes.  I doubt they will be offering sweetheart deals to anyone who is going to stand up and point out the Emperor is naked.  ;D
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 09, 2013, 01:33
LOL!  I doubt they'd want me.  I have a big mouth and stir up trouble.  They dropped Sean, who has a much larger and more commercial portfolio than mine, for being too vocal. 

It's like the story of The Emperor's New Clothes.  I doubt they will be offering sweetheart deals to anyone who is going to stand up and point out the Emperor is naked.  ;D

But it would be a good move for them to offer you faux exclusivity as hush money, the same way that British companies used to offer management positions to union bosses. They should do it for Gostwyck, too.
Title: Re: Stats graphics not updating
Post by: heywoody on November 09, 2013, 13:59
Shucks - made bronze and can't even woo-yay until the stats are fixed  >:(

(We really need a sarcastic sad smiley)
Title: Re: Stats graphics not updating
Post by: lisafx on November 09, 2013, 18:42
LOL!  I doubt they'd want me.  I have a big mouth and stir up trouble.  They dropped Sean, who has a much larger and more commercial portfolio than mine, for being too vocal. 

It's like the story of The Emperor's New Clothes.  I doubt they will be offering sweetheart deals to anyone who is going to stand up and point out the Emperor is naked.  ;D

But it would be a good move for them to offer you faux exclusivity as hush money, the same way that British companies used to offer management positions to union bosses. They should do it for Gostwyck, too.

Well, if I ever stop posting around here, it's because I took the hush money and retired to my own private Caribbean Island (which I imagine has poor internet service) ;)
Title: Re: Stats graphics not updating
Post by: Perry on November 10, 2013, 06:32
so your point is that all of us should leave iStock? good one ;D

If ALL of us would do that, it would be a very good thing. The buyers would be smart enough to find our new stuff on other sites.

I wonder if it would be possible to organize a "don't upload to iStock for a month" -month, and how many of contributors would join? This could be doable especially with their current limitless uploading (you can always upload your stuff next month:))

If the uploads suddenly went down - let's be optimistic and say - 70% for a month, maybe people at iStock would start to understand something.That they WORK FOR US and THEY EXIST ONLY BECAUSE WE ALLOW THEM TO EXIST.  Of course they have a track record of not understanding things...
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 10, 2013, 06:35
so your point is that all of us should leave iStock? good one ;D

If ALL of us would do that, it would be a very good thing. The buyers would be smart enough to find our new stuff on other sites.

I wonder if it would be possible to organize a "don't upload to iStock for a month" -month, and how many of contributors would join? This could be doable especially with their current limitless uploading (you can always upload your stuff next month).

I think you already have your answer in the deactivation campaign from the beginning of the year.
Title: Re: Stats graphics not updating
Post by: Perry on November 10, 2013, 06:37
so your point is that all of us should leave iStock? good one ;D

If ALL of us would do that, it would be a very good thing. The buyers would be smart enough to find our new stuff on other sites.

I wonder if it would be possible to organize a "don't upload to iStock for a month" -month, and how many of contributors would join? This could be doable especially with their current limitless uploading (you can always upload your stuff next month).

I think you already have your answer in the deactivation campaign from the beginning of the year.

Yes... but I would definitely not start to deactivate my images, I have invested time and energy in uploading my images. If I deactivate my best sellers, I will earn much less. If I deactivate my non-sellers, nobody won't notice anything...

BUT if uploads would dip deeply, it could work as a signal.
Title: Re: Stats graphics not updating
Post by: ShadySue on November 10, 2013, 07:14
BUT if uploads would dip deeply, it could work as a signal.
I think you over-estimate the percentage of iS contributors on msg. Possibly most here have realised the futility of uploading nowadays anyway.
Title: Re: Stats graphics not updating
Post by: Perry on November 10, 2013, 14:47
BUT if uploads would dip deeply, it could work as a signal.
I think you over-estimate the percentage of iS contributors on msg. Possibly most here have realised the futility of uploading nowadays anyway.

Of course other forums etc. should be included in this. Maybe even private messages to contributors, and an official website for the campaign.
Title: Re: Stats graphics not updating
Post by: lisafx on November 10, 2013, 14:52
so your point is that all of us should leave iStock? good one ;D

If ALL of us would do that, it would be a very good thing. The buyers would be smart enough to find our new stuff on other sites.

I wonder if it would be possible to organize a "don't upload to iStock for a month" -month, and how many of contributors would join? This could be doable especially with their current limitless uploading (you can always upload your stuff next month).

I think you already have your answer in the deactivation campaign from the beginning of the year.

Yes... but I would definitely not start to deactivate my images, I have invested time and energy in uploading my images. If I deactivate my best sellers, I will earn much less. If I deactivate my non-sellers, nobody won't notice anything...

BUT if uploads would dip deeply, it could work as a signal.

Baldrick is right.  Not only did a lot of people deactivate their files, but the same people stopped uploading too.  Some stopped uploads permanently and some for many months. 

This experiment has been done.  I am not sure how to interpret the results though.  Outwardly not much changed, but perhaps behind closed doors it threw a scare into them.  Either way, I don't see that anything has improved for contributors since then.

OTOH, maybe they had more bad things planned for us and put those on hold or scrapped them because they saw we had reached our limits.  We won't ever know.   
Title: Re: Stats graphics not updating
Post by: heywoody on November 10, 2013, 15:36

OTOH, maybe they had more bad things planned for us and put those on hold or scrapped them because they saw we had reached our limits.  We won't ever know.

Like getting rid of P+ and halving our prices..   ;)
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 10, 2013, 22:29
The one "improvement" that did follow on the upload boycott was the abolition of upload limits and of quality control, make of it what you will.
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 10, 2013, 22:32
The one "improvement" that did follow on the upload boycott was the abolition of upload limits and of quality control, make of it what you will.

not sure if it was directly because of that but yep that happened a couple months after, like you said make of it what you will
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 12, 2013, 04:37
I just sold an EL and had it turn up as a lonely bar in the stats table. No sign of any of the other sales this month, though.
Title: Re: Stats graphics not updating
Post by: ShadySue on November 12, 2013, 04:43
"Hopefully, it shouldn't take too much longer to fix"
(but that was posted on Nov 5)
http://www.istockphoto.com/forum_messages.php?threadid=357333&messageid=6954225 (http://www.istockphoto.com/forum_messages.php?threadid=357333&messageid=6954225)
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 12, 2013, 04:47
"Hopefully, it shouldn't take too much longer to fix"
(but that was posted on Nov 5)
[url]http://www.istockphoto.com/forum_messages.php?threadid=357333&messageid=6954225[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=357333&messageid=6954225[/url])


17 days ;D
Title: Re: Stats graphics not updating
Post by: Ploink on November 12, 2013, 05:29
I hope the fix sales while they are at it. So far I had two in November, that's very low, even by my (or IS) standards  :P
Title: Re: Stats graphics not updating
Post by: ShadySue on November 12, 2013, 07:24
"Let's see if your complaint manages to make the bug fix happen any sooner."
http://www.istockphoto.com/forum_messages.php?threadid=357438&page=1 (http://www.istockphoto.com/forum_messages.php?threadid=357438&page=1)
Title: Re: Stats graphics not updating
Post by: Ron on November 12, 2013, 07:33
"Let's see if your complaint manages to make the bug fix happen any sooner."
[url]http://www.istockphoto.com/forum_messages.php?threadid=357438&page=1[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=357438&page=1[/url])


Utter disdain displayed by that forum tool. What a shameful company.
Title: Re: Stats graphics not updating
Post by: Beppe Grillo on November 12, 2013, 07:52
You cannot complain on iStock
(I know, I tried and my threads have bee closed very fast)

You must know that:
01 - iStock is always right (and this is the first fundamental and absolute rule).
02 - On the forum Lobo is always right and you cannot in any way think in a different way than him.
03 - On the forum you have only the right to say how great and perfect is iStock. If you don’t respect this rule your post will be automatically deleted. If you don’t respect this rule again *you* will be deleted.
04 - When iStock is wrong, it is right (see point 01).
05 - When Lobo is wrong, Lobo is right (see point 02).
06 - The iStock site is perfect, everything works perfectly and if you have some issue it is the fault of your browser. iStock has the best web developers in the whole known univers.
07 - advice: if you have some problems with the site, probably you should change computer.
08 - If there is some problem with the site (but it is not possible because iStock is perfect) they will be solved yesterday or the day before yesterday (it is a promise).
09 - Sales are more everyday and the customers as the contributors are extremely happy with it.
10 - If you are not happy you probably have some problem with your browser (see point 07)
11 - iStock has a new logo (and this will change everything)

___
So, I really don’t understand why all this threads to complain about iStock are started everyday…
Title: Re: Stats graphics not updating
Post by: mlwinphoto on November 12, 2013, 12:24
"Let's see if your complaint manages to make the bug fix happen any sooner."
[url]http://www.istockphoto.com/forum_messages.php?threadid=357438&page=1[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=357438&page=1[/url])


That thread's been locked, no surprise, but I am surprised it wasn't deleted.
Title: Re: Stats graphics not updating
Post by: Beppe Grillo on November 12, 2013, 12:51
_
Title: Re: Stats graphics not updating
Post by: tickstock on November 12, 2013, 12:55
Makes you wonder why so many people choose to continue to pay up to 85% for this service?
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 12, 2013, 12:56
Makes you wonder why so many people choose to continue to pay up to 85% for this service?

maybe to be closer to the guy that is "exclusive" at iStock  ;D and 9 other agencies as well!
Title: Re: Stats graphics not updating
Post by: tickstock on November 12, 2013, 12:59
Makes you wonder why so many people choose to continue to pay up to 85% for this service?

maybe to be closer to the guy that is "exclusive" at iStock  ;D and 9 other agencies as well!
Why would anyone pay 85% for that?
Title: Re: Stats graphics not updating
Post by: bunhill on November 12, 2013, 13:03
Makes you wonder why so many people choose to continue to pay up to 85% for this service?

It's been a long, a long time coming
But I know a change gonna come, oh yes it will
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 12, 2013, 13:07
Makes you wonder why so many people choose to continue to pay up to 85% for this service?

maybe to be closer to the guy that is "exclusive" at iStock  ;D and 9 other agencies as well!
Why would anyone pay 85% for that?

because professionals work at iStock and who doesn't want to be a professional? ;D
Title: Re: Stats graphics not updating
Post by: tickstock on November 12, 2013, 13:08
Doesn't seem worth it to me.
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 12, 2013, 13:11
Doesn't seem worth it to me.

guess you are forgetting that I only pay 84% ;D
Title: Re: Stats graphics not updating
Post by: tickstock on November 12, 2013, 13:13
I think you're paying too much.
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 12, 2013, 13:19
I think you're paying too much.

but I am a professional, that is the point man, I will work for free, just tell me its for iStock ;D
Title: Re: Stats graphics not updating
Post by: Shelma1 on November 12, 2013, 17:23
iStuck.
Title: Re: Stats graphics not updating
Post by: gostwyck on November 12, 2013, 17:30
iStuck.

"Professionals deal with professionals!"

Hope Yuri's enjoying his new 'professional' partnership.
Title: Re: Stats graphics not updating
Post by: Sean Locke Photography on November 12, 2013, 17:35
iStuck.

"Professionals deal with professionals!"

Hope Yuri's enjoying his new 'professional' partnership.

Well, he hasn't been too chatty about it lately...
Title: Re: Stats graphics not updating
Post by: Ron on November 12, 2013, 17:37
iStuck.

"Professionals deal with professionals!"

Hope Yuri's enjoying his new 'professional' partnership.

Well, he hasn't been too chatty about it lately...
He wont be coming here after the backlash he got
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 12, 2013, 18:58
iStuck.

"Professionals deal with professionals!"

Hope Yuri's enjoying his new 'professional' partnership.

Well, he hasn't been too chatty about it lately...

never was, only to drop a bomb here and there and also to distract us and then leave ;D

he said he had a game plan "in 6 months" so in January he will show up ;)
Title: Re: Stats graphics not updating
Post by: tickstock on November 12, 2013, 23:23
Does anyone want to place bets on if we will get the regular stats update before PP sales are reported?
Looks like the Partner Program has started.
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 13, 2013, 00:55
Does anyone want to place bets on if we will get the regular stats update before PP sales are reported?
Looks like the Partner Program has started.

It has, and the PP stats are working. You will see them if you go to last month's figures. It just seems to be iS ordinary sales that they aren't working for.

I wonder if the figures coming through for pp are right though, with 29 sales reported so far I've got $24, which is more than double my normal RPD. Are others seeing the same (in which case the chances are we can expect the results to be scrapped and re-run later) or have I just struck lucky?
Title: Re: Stats graphics not updating
Post by: Beppe Grillo on November 13, 2013, 01:44
Does anyone want to place bets on if we will get the regular stats update before PP sales are reported?
Looks like the Partner Program has started.


I wonder if the figures coming through for pp are right though, with 29 sales reported so far I've got $24, which is more than double my normal RPD. Are others seeing the same (in which case the chances are we can expect the results to be scrapped and re-run later) or have I just struck lucky?

Yes, I find it strange too.
With 9 sales I have got $13.56 ($1.5 per image!!)
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 13, 2013, 02:16
Oh dear, it's all going to go wrong again....... or maybe not, it seems to have calmed down with the last few sales. Perhaps they've got a credit sales plan going well or something.
Title: Re: Stats graphics not updating
Post by: Canonbabe on November 13, 2013, 02:58
I found a big jump in my total earnings and noticed the PP sales over the first 4 days!!
Stats still a mess, haven't seen any sales after october 25th...
They are early with the PP sales this time but would like to have everything in order!
Title: Re: Stats graphics not updating
Post by: Jogga0 on November 13, 2013, 03:43
Also seeing quite a few sales for around $4 and $2 in my October PP stats so far
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 13, 2013, 03:48
Could this be the new Getty 360 programme, or whatever it's called?
In the first six days my PP earnings are double my iS ones.
Title: Re: Stats graphics not updating
Post by: Ron on November 13, 2013, 03:57
1 sale, 0.28 cent :)
Title: Re: Stats graphics not updating
Post by: gostwyck on November 13, 2013, 04:02
Hmm. My stat's have clicked up $195 for about 200 PP sales up to 6th Oct. Something's going on. Unusual to have a 'nice' surprise at Istock nowadays.
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 13, 2013, 04:33
Hmm. My stat's have clicked up $195 for about 200 PP sales up to 6th Oct. Something's going on. Unusual to have a 'nice' surprise at Istock nowadays.

LOL! I remember you telling me a long time ago that people would be lucky to see even $30 a month from pp! Congratulations on getting that sort of return, it looks as if it will end up being a really big boost to your October tally.

At this rate, iS/pp is going to move back into contention with SS in the poll.
Title: Re: Stats graphics not updating
Post by: Monty-m-gue on November 13, 2013, 04:46
Hmmm, I came here after discovering a colossal overnight jump in my iStock earnings. From my stats it appears to be from the first four days of PP. Looks good, feels wrong.

Title: Re: Stats graphics not updating
Post by: luissantos84 on November 13, 2013, 09:06
Does anyone want to place bets on if we will get the regular stats update before PP sales are reported?

after, who collects the bets? ;D

IS will take up to 85%, so it doesn't much matter.

jackpot!
Title: Re: Stats graphics not updating
Post by: tickstock on November 13, 2013, 11:13
Hmm. My stat's have clicked up $195 for about 200 PP sales up to 6th Oct. Something's going on. Unusual to have a 'nice' surprise at Istock nowadays.
I really can't believe what a total c**k you are making of yourself here in defending what is so clearly against the interests of all contributors.
Title: Re: Stats graphics not updating
Post by: gostwyck on November 13, 2013, 11:14
Hmm. My stat's have clicked up $195 for about 200 PP sales up to 6th Oct. Something's going on. Unusual to have a 'nice' surprise at Istock nowadays.

LOL! I remember you telling me a long time ago that people would be lucky to see even $30 a month from pp! Congratulations on getting that sort of return, it looks as if it will end up being a really big boost to your October tally.

At this rate, iS/pp is going to move back into contention with SS in the poll.

Bizarrely, out of the 10 days of the PP so far declared, they actually beat SS on the 2nd Oct and equalled them on the 9th. What's going on?
Title: Re: Stats graphics not updating
Post by: gostwyck on November 13, 2013, 11:18
Hmm. My stat's have clicked up $195 for about 200 PP sales up to 6th Oct. Something's going on. Unusual to have a 'nice' surprise at Istock nowadays.
I really can't believe what a total c**k you are making of yourself here in defending what is so clearly against the interests of all contributors.

Got out of bed on the wrong side this morning by any chance?

Quite clearly I wasn't 'defending' anything in my original statement. I was merely reporting the facts with a wry observation.
Title: Re: Stats graphics not updating
Post by: ShadySue on November 13, 2013, 11:20
Hmm. My stat's have clicked up $195 for about 200 PP sales up to 6th Oct. Something's going on. Unusual to have a 'nice' surprise at Istock nowadays.
I really can't believe what a total c**k you are making of yourself here in defending what is so clearly against the interests of all contributors.
Aren't you in the PP?
Even if not, that's an observation and opinion, not a defence.
Title: Re: Stats graphics not updating
Post by: tickstock on November 13, 2013, 11:27
Hmm. My stat's have clicked up $195 for about 200 PP sales up to 6th Oct. Something's going on. Unusual to have a 'nice' surprise at Istock nowadays.
I really can't believe what a total c**k you are making of yourself here in defending what is so clearly against the interests of all contributors.
Aren't you in the PP?
Even if not, that's an observation and opinion, not a defence.
Sorry just joking with gostwyck, I should have added quotes.  He said that about the Getty 360 deal before.  Now it seems to be a nice surprise?
Title: Re: Stats graphics not updating
Post by: gostwyck on November 13, 2013, 11:35
Sorry just joking with gostwyck, I should have added quotes.  He said that about the Getty 360 deal before.  Now it seems to be a nice surprise?

What are you talking about? I couldn't have expressed an opinion about the "Getty 360 deal" because I don't even know what it is. I've heard references to it but assumed it was something to do with exclusives.

What exactly is the Getty 360 deal?
Title: Re: Stats graphics not updating
Post by: tickstock on November 13, 2013, 11:35
Sorry just joking with gostwyck, I should have added quotes.  He said that about the Getty 360 deal before.  Now it seems to be a nice surprise?

What are you talking about? I couldn't have expressed an opinion about the "Getty 360 deal" because I don't even know what it is. I've heard references to it but assumed it was something to do with exclusives.

What exactly is the Getty 360 deal?
Where all images are mirrored for select Getty clients. 
Title: Re: Stats graphics not updating
Post by: bunhill on November 13, 2013, 11:41
Sorry just joking with gostwyck, I should have added quotes.  He said that about the Getty 360 deal before.  Now it seems to be a nice surprise?

What are you talking about? I couldn't have expressed an opinion about the "Getty 360 deal" because I don't even know what it is. I've heard references to it but assumed it was something to do with exclusives.

What exactly is the Getty 360 deal?

Here is your response from March in a thread in which it was being discussed with respect specifically to non-exclusives. You even quoted a bit about 360:

As far as I can tell and from what has been said (read what I quoted above, standard Getty pricing) this is just offering all Istock content to a small amount of buyers at the normal prices.  Big buyers might get a discount but I don't know how much, I've said what my average RPD is at Getty so I would expect about the same from this.  Getty Connect is a totally different model and I don't think it has any similarity to this deal at all.

To come into this without the ability to comment on the actual pricing details is just asking for trouble.  Look, it's hidden behind a log in.  You'll never know what the prices are, how big the discounts are, or anything.  All you'll know is you got $2 for a sale.
That's how the mirroring of Vetta, Agency and E+ already is, isn't it?  I don't see any additional problems coming from this, please correct me if I'm wrong.  I have some $1 Getty sales and some $80 sales but the average is higher than Istock.

Well, you're wrong because we can go look at the pricing of those.  You can't see the pricing of 360.
We can't actually look at the pricing (what the buyer pays) of course, $1 sales are impossible for me since the lowest price is $10 when I go to the website but some buyers get discounts.  Lobo has said: " the fact that they will be licensing content at the Getty Images Standard RF pricing ".    I think the pricing(what is written on the website) will be the same but the discount unknown as is the case now.

I really can't believe what a total c**k you are making of yourself here in defending what is so clearly against the interests of all contributors.

The proposition, when it happens, is that Getty will be selling an unknown variety of OUR images to unknown buyers, at an unknown price, at an unknown discount with, effectively, an unknown value to the OWNER OF THE CONTENT (and you don't actually have any real choice about it) with no possibility of said owner of content being able to check that sales are being reported. Good luck with that.

At least with any other of Getty/Istock sales we have the opportunity to become 'secret shoppers' in that we could actually club together and test whether sales are being reported properly. With the 'exclusive' nature of 'Getty 360' we can't even do that.

If Getty wanted to design a system by which they could effectively pay zero royalties, because there was no possibility that the content providers could actually track any sales, then this would be it.
Title: Re: Stats graphics not updating
Post by: tickstock on November 13, 2013, 11:54
I was just kidding with gostwyck though, these sales may not even be Getty 360 sales.  I was just guessing since some people were speculating and the royalties were higher than normal.  Could just be higher priced PP sales.
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 13, 2013, 11:54
I really can't believe what a total c**k you are making of yourself here in defending what is so clearly against the interests of all contributors.

if that was stated from someone else (not you, of course!) guess it would be called jealously ;D
Title: Re: Stats graphics not updating
Post by: gostwyck on November 13, 2013, 12:03
Here is your response from March in a thread in which it was being discussed with respect specifically to non-exclusives. You even quoted a bit about 360:

Thanks! There are so many of these f+~king 'Getty deals' nowadays, mostly hidden from our view, that I can't remember them all.
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 13, 2013, 22:16
IS is one funny agency, stats graphs not updating as we know but I had an EL today and it is showing up on the stats ???
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 13, 2013, 23:33
IS is one funny agency, stats graphs not updating as we know but I had an EL today and it is showing up on the stats ???

It seems that the only thing not updating is reporting of regular iS downloads, the PP and ELs are both appearing on the graph.
Title: Re: Stats graphics not updating
Post by: Beppe Grillo on November 14, 2013, 01:27
The 15th I have 2 PP sales for a total sum of $ 24.30. What is that??
Title: Re: Stats graphics not updating
Post by: Ron on November 14, 2013, 07:37
The Logic of the Lobo:

Quote
until it's fixed it's broke

Title: Re: Stats graphics not updating
Post by: Ron on November 14, 2013, 07:53
People say PP sales show only until the 25th too

http://www.istockphoto.com/forum_messages.php?threadid=357474&page=3 (http://www.istockphoto.com/forum_messages.php?threadid=357474&page=3)

Not sure but if that is the case I wouldnt trust the high sales either. Some reporting ELs made more money on PP as the EL on IS, and he is exclusive.

Something is up, stats not working and stats way too high.
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 14, 2013, 07:54
They've only just got to the 25th, give it a few more hours.
Title: Re: Stats graphics not updating
Post by: ShadySue on November 14, 2013, 08:01
The same two questions as always:
Do they want to fix it but can't, or do they not want to (for some reason). Maybe they're going to cut stats, but aren't going to hit us with it until a lot of the invective from the current state of affairs has died down. (sheer speculation, and remember that the reality of what happens there has historically been worse than anything I've speculated.)

Incompetence or malice?

Why would they not be able to fix it if they wanted to after all this time?
What did they change (that we don't know about yet) which introduced this bug?
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 14, 2013, 08:21
PP for the 26th has started loading now.

I've no idea, Sue.
Title: Re: Stats graphics not updating
Post by: ShadySue on November 14, 2013, 08:26
PP for the 26th has started loading now.

I've no idea, Sue.

Sorry, I just threw the questions out there. I didn't expect you specifically to have an answer!
Title: Re: Stats graphics not updating
Post by: Lobster21 on November 14, 2013, 19:34
I had emailed them about a week ago to report it, thinking it was just my account. They responded that they were working on fixing it.
Title: Re: Stats graphics not updating
Post by: gostwyck on November 15, 2013, 14:04
Oh well ... coming to the end of yet another full working week for Istock's technical and management teams and still the stat's issue remains unresolved. Any bets for a fix next week?
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 15, 2013, 14:10
Oh well ... coming to the end of yet another full working week for Istock's technical and management teams and still the stat's issue remains unresolved. Any bets for a fix next week?

I believe they are trying to beat some kind of world record in the "bugs" category ;D

yes tickstock we are happily paying 85% for this service
Title: Re: Stats graphics not updating
Post by: dingles on November 15, 2013, 14:15
Oh well ... coming to the end of yet another full working week for Istock's technical and management teams and still the stat's issue remains unresolved. Any bets for a fix next week?

I believe they are trying to beat some kind of world record in the "bugs" category ;D

yes tickstock we are happily paying 85% for this service

You mean they haven't surpassed that yet? Granted you have to prioritize bugs, but the time frame for fixes there are some of the longest i have ever experienced. If they had managers like mine they'd be working around the clock to fix some of those major issues.
Title: Re: Stats graphics not updating
Post by: tee on November 15, 2013, 14:58
My guess is that they're afraid to fix anything because they're A) worried that enabling features will bring the site to a crawl again (just look at the first time they tried enabling the "larger thumbnail" feature), and B) have really no idea how all the code on the site works, and doesn't work, together. The site is a house of cards.
Title: Re: Stats graphics not updating
Post by: lisafx on November 15, 2013, 16:17
My guess is that they figure if we don't have access to our stats graphs, we may stop b*tching about how much our sales have fallen off. 
Title: Re: Stats graphics not updating
Post by: Perry on November 15, 2013, 17:32
It's soon time to celebrate "1 month without stats"... maybe we should throw a party? Maybe buy a cake with candles?
Title: Re: Stats graphics not updating
Post by: Shelma1 on November 15, 2013, 17:34
I think the iStock IT team also built the Obamacare website.
Title: Re: Stats graphics not updating
Post by: Red Dove on November 16, 2013, 04:58
Time to throw out the incumbent IT team and bring in some chimps who might, by some random mashing of various buttons and thingamajigs, manage to fix the thing before I'm carving up the Christmas goose.

Title: Re: Stats graphics not updating
Post by: Mantis on November 16, 2013, 08:20
Time to throw out the incumbent IT team and bring in some chimps who might, by some random mashing of various buttons and thingamajigs, manage to fix the thing before I'm carving up the Christmas goose.


Getty needs to start feeding their I.T. team grapes.

What happen when you give one monkey cucumbers but grapes for another monkey (http://www.youtube.com/watch?v=HL45pVdsRvE#)
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 16, 2013, 08:36
ahahahah nice one, poor monkey ;D
Title: Re: Stats graphics not updating
Post by: qwerty on November 17, 2013, 00:11
what a cruel experiment to prove what ?
Monkeys prefer grapes to cucumbers.
If humans are going to keep caged animals and do experiments on them, they should atleast be useful ones that have some benefit.
Reminds me of the proposed munrow box experiment on the Simpsons, except thats a cartoon.

I have PP for all of October. No sales data from 25th through to now. PP was well above average. 2x my IS sales.


Title: Re: Stats graphics not updating
Post by: luissantos84 on November 17, 2013, 08:04
I am sure they gave him grapes after, they don't live there as the scientist said
Title: Re: Stats graphics not updating
Post by: gostwyck on November 20, 2013, 16:37
Just noticed Lobo saying this on the forum;

"We will have a fix very soon."

http://www.istockphoto.com/forum_messages.php?threadid=357628&page=1 (http://www.istockphoto.com/forum_messages.php?threadid=357628&page=1)

Not sure what "very soon" means in Calgary but clearly it doesn't mean "within 24 hours".
Title: Re: Stats graphics not updating
Post by: ShadySue on November 20, 2013, 19:29
Just noticed Lobo saying this on the forum;

"We will have a fix very soon."

[url]http://www.istockphoto.com/forum_messages.php?threadid=357628&page=1[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=357628&page=1[/url])
Not sure what "very soon" means in Calgary but clearly it doesn't mean "within 24 hours".


5th Nov: "it shouldn't take too much longer to fix" Kelvinjay
http://www.istockphoto.com/forum_messages.php?threadid=357333&messageid=6954225 (http://www.istockphoto.com/forum_messages.php?threadid=357333&messageid=6954225)
Title: Re: Stats graphics not updating
Post by: tickstock on November 20, 2013, 19:47
Just noticed Lobo saying this on the forum;

"We will have a fix very soon."

[url]http://www.istockphoto.com/forum_messages.php?threadid=357628&page=1[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=357628&page=1[/url])
Not sure what "very soon" means in Calgary but clearly it doesn't mean "within 24 hours".


5th Nov: "it shouldn't take too much longer to fix" Kelvinjay
[url]http://www.istockphoto.com/forum_messages.php?threadid=357333&messageid=6954225[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=357333&messageid=6954225[/url])

Your quote is misleading he said "Hopefully, it shouldn't take too much longer to fix."  Leaving out hopefully changes the meaning of the quote. 
Title: Re: Stats graphics not updating
Post by: ShadySue on November 20, 2013, 20:00
Just noticed Lobo saying this on the forum;

"We will have a fix very soon."

[url]http://www.istockphoto.com/forum_messages.php?threadid=357628&page=1[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=357628&page=1[/url])
Not sure what "very soon" means in Calgary but clearly it doesn't mean "within 24 hours".


5th Nov: "it shouldn't take too much longer to fix" Kelvinjay
[url]http://www.istockphoto.com/forum_messages.php?threadid=357333&messageid=6954225[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=357333&messageid=6954225[/url])

Your quote is misleading he said "Hopefully, it shouldn't take too much longer to fix."  Leaving out hopefully changes the meaning of the quote.

So he was just expressing a wish, like everyone else; not with any 'inside info'. Ah well. (We need a 'sigh' emoticon, unless  ::) covers it.) I'd assumed he meant that the techies were hoping to have it fixed soon.
Title: Re: Stats graphics not updating
Post by: tickstock on November 20, 2013, 20:07
Just noticed Lobo saying this on the forum;

"We will have a fix very soon."

[url]http://www.istockphoto.com/forum_messages.php?threadid=357628&page=1[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=357628&page=1[/url])
Not sure what "very soon" means in Calgary but clearly it doesn't mean "within 24 hours".


5th Nov: "it shouldn't take too much longer to fix" Kelvinjay
[url]http://www.istockphoto.com/forum_messages.php?threadid=357333&messageid=6954225[/url] ([url]http://www.istockphoto.com/forum_messages.php?threadid=357333&messageid=6954225[/url])

Your quote is misleading he said "Hopefully, it shouldn't take too much longer to fix."  Leaving out hopefully changes the meaning of the quote.

So he was just expressing a wish, like everyone else; not with any 'inside info'. Ah well. (We need a 'sigh' emoticon, unless  ::) covers it.) I'd assumed he meant that the techies were hoping to have it fixed soon.

Either way leaving out 'hopefully' does change the meaning.  I do think he added hopefully in because he didn't have any inside knowledge while Lobo didn't say hopefully because he has some inside knowledge.  And please no more emoticons.
Title: Re: Stats graphics not updating
Post by: lisafx on November 20, 2013, 23:49
Either way leaving out 'hopefully' does change the meaning.  I do think he added hopefully in because he didn't have any inside knowledge while Lobo didn't say hopefully because he has some inside knowledge.  And please no more emoticons.

I'm sorry, but once again you are arguing semantics.  Rather than debating the meaning of words or symbols, why not just accept that their site is seriously screwed up, and it has become a real problem.  No amount of semantic debates are going to distract from the fact that we can't get something as simple as an accurate record of our earnings and sales.  Every other site manages to do this. 

And frankly, the argument Bhr made about how there are other issues on the site even more screwed up is hardly an excuse.  Kind of reminds me of Mayor Rob Ford defending against accusations of smoking crack by saying it happened when he was in one of his drunken stupors.   :o
Title: Re: Stats graphics not updating
Post by: tickstock on November 21, 2013, 00:00
Either way leaving out 'hopefully' does change the meaning.  I do think he added hopefully in because he didn't have any inside knowledge while Lobo didn't say hopefully because he has some inside knowledge.  And please no more emoticons.

I'm sorry, but once again you are arguing semantics.  Rather than debating the meaning of words or symbols, why not just accept that their site is seriously screwed up, and it has become a real problem.  No amount of semantic debates are going to distract from the fact that we can't get something as simple as an accurate record of our earnings and sales.  Every other site manages to do this. 

And frankly, the argument Bhr made about how there are other issues on the site even more screwed up is hardly an excuse.  Kind of reminds me of Mayor Rob Ford defending against accusations of smoking crack by saying it happened when he was in one of his drunken stupors.   :o
That's because misquoting people changes the meaning of what they said, if it's really that bad you don't need to misquote anyone.  What they actually said and meant should be enough shouldn't it?  It's not semantics at all, it's changing the meaning of the sentence. 
The site isn't 'seriously screwed up', I'm still getting sales and we can see each and every one of them.  The graphs and daily totals are nice and as an exclusive I'm sure I'd like to see them up a lot more than you would.   Like I said before there are many ways to see exactly what you've made without having the graphs because all the raw data is there.  Besides after at least two threads and hundreds of posts what else is there to say about it, the stats aren't working and they should be.
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 21, 2013, 01:50
The site isn't 'seriously screwed up', I'm still getting sales and we can see each and every one of them.

That's a faith-based statement rather than one based on knowledge. As with all sites we HOPE that every sale is being reported but you may recall the time they ran the PP, missed reporting a pile of results and then had to go back and do it correctly. Whether they would ever have known it was wrong it if there hadn't been a chorus of "this can't be right" protests is anybody's guess.

There sometimes seem to be odd shifts in PP buyers' behaviour that happen on the first of the month and carry on for the whole month. Look at the surge in PP in October. It didn't begin sometime in September, it started precisely on October 1. But can we be sure those high-priced sales didn't start on Sept 8th or June 5th but somehow not get included in the reports because of some coding error? Similarly, remember all the trouble they had getting the July PP figures out. My PP sales were normal throughout May, abruptly and consistently down 30% in June and then after the massive intervention to get reporting going for July the figures shot up again in July and August, to a slightly higher level than May. Why would July be the best month for DLs in the year on PP? But maybe it was, maybe people were fleeing iStock's price shake-up.

It's not just iS.  The seemingly non-random distribution of subs and credit sales on DT bothers me too (but it could just be the way randomness works). There is no way I can determine whether or not all the sales are being correctly reported. I just have to trust them. And I do trust them not to deliberately cheat me but I'm not sure - especially with iStock - that I can trust their skills in making sure their computers don't have some coding error that leads to false reports.

Actually, I know for a fact that iS has misreported sales. You may recall I raised the question of why I had a black bar (Getty sale) appear in my stats for several months earlier. Lobo promptly responded saying it was only for 19c [subtext, "what a meaninless cheapskate to quibble over 19c" - at least that's how I read it] and proclaimed it was a Getty 360 sale, which would appear like that.  I wrote to Support, who came up with something similar. The best interpretation I can put on it was that they just invent excuses when they don't know what is happening, because the bar and the 19c it represented subsequently vanished. I can only see three possibilities that explain this:
1) Due to human error, earnings from a Getty 360 sale were wrongly assigned to me and the error was later corrected.
2) Due to a computer "glitch" a sale was wrongly assigned to me and later corrected.
3) Lobo and Support know what they are talking about, the 19c belongs to me but Getty decided to steal it.
(A fourth possibility is that the colour coding for 360 sales changed from black to green, but I'm pretty sure that the 19c disappeared along with the black bar, which wouldn't be the case with just a colour change).

I discount point 3 since I don't believe Getty engages in theft. I hope that every time there has been an error in reporing my sales they have corrected it but I have no way of knowing that is so.


Title: Re: Stats graphics not updating
Post by: tickstock on November 21, 2013, 11:19
I'm surprised you would continue to contribute to a site where you don't trust the reporting, I know I wouldn't.

ETA:  Judging by the negatives, I guess some people don't care if a site reports sales accurately?  Hard to believe that at least 4 5 people here would continue contributing to a site where they don't trust the reporting of sales.  Seems crazy to me.
Title: Re: Stats graphics not updating
Post by: pancaketom on November 21, 2013, 11:56
IS has a new kind of trust.

Actually I don't think IS or any of the major sites are not reporting sales on purpose. I wouldn't be surprised if some sites mess up because of mistakes and bugs though, and IS seems to be the king of mistakes and bugs. Theoretically mistakes would over-report sales as much as under-report them, but somehow I do trust them not to accidentally overpay us.

It is only when they completely leave a few days off (like with the PP reporting) that we can be sure they missed them. Had they missed 1/3 of them on those days we probably never would have noticed and raised a stink.

I also seem to recall cases where Alamy hasn't reported sales but the photographers saw the images in use credited to Alamy - but with their long term reporting they could claim it was still within the acceptable time.

Unfortunately we mostly just have to accept the sites reporting on faith.
Title: Re: Stats graphics not updating
Post by: ShadySue on November 21, 2013, 11:58
IS has a new kind of trust.
Actually I don't think IS or any of the major sites are not reporting sales on purpose. I wouldn't be surprised if some sites mess up because of mistakes and bugs though, and IS seems to be the king of mistakes and bugs. Theoretically mistakes would over-report sales as much as under-report them, but somehow I do trust them not to accidentally overpay us.
Don't worry, if they do, they'll very soon claw it back. That always seems to be done very timeously.
Title: Re: Stats graphics not updating
Post by: Ron on November 21, 2013, 11:59
IS has a new kind of trust.

Actually I don't think IS or any of the major sites are not reporting sales on purpose. I wouldn't be surprised if some sites mess up because of mistakes and bugs though, and IS seems to be the king of mistakes and bugs. Theoretically mistakes would over-report sales as much as under-report them, but somehow I do trust them not to accidentally overpay us.

It is only when they completely leave a few days off (like with the PP reporting) that we can be sure they missed them. Had they missed 1/3 of them on those days we probably never would have noticed and raised a stink.

I also seem to recall cases where Alamy hasn't reported sales but the photographers saw the images in use credited to Alamy - but with their long term reporting they could claim it was still within the acceptable time.

Unfortunately we mostly just have to accept the sites reporting on faith.
Didnt they overpay once and then people had to payback using paypal and ended up losing money because of the fees? Yeah, something like that. Bizarre
Title: Re: Stats graphics not updating
Post by: tickstock on November 21, 2013, 12:02
IS has a new kind of trust.

Actually I don't think IS or any of the major sites are not reporting sales on purpose. I wouldn't be surprised if some sites mess up because of mistakes and bugs though, and IS seems to be the king of mistakes and bugs. Theoretically mistakes would over-report sales as much as under-report them, but somehow I do trust them not to accidentally overpay us.

It is only when they completely leave a few days off (like with the PP reporting) that we can be sure they missed them. Had they missed 1/3 of them on those days we probably never would have noticed and raised a stink.

I also seem to recall cases where Alamy hasn't reported sales but the photographers saw the images in use credited to Alamy - but with their long term reporting they could claim it was still within the acceptable time.

Unfortunately we mostly just have to accept the sites reporting on faith.
Didnt they overpay once and then people had to payback using paypal and ended up losing money because of the fees? Yeah, something like that. Bizarre
No.  They did over pay and it took them many months to collect it, at least 6 months if I remember correctly.  Some people paid back the money but did it incorrectly and got charged fees which I think iStock paid back.
Title: Re: Stats graphics not updating
Post by: Ron on November 21, 2013, 12:09
So at least we have it confirmed then that they underpay and overpay. Sounds about right then. Amateurs.
Title: Re: Stats graphics not updating
Post by: tickstock on November 21, 2013, 12:12
So at least we have it confirmed then that they underpay and overpay. Sounds about right then. Amateurs.
I think they said paypal messed that one up.
Title: Re: Stats graphics not updating
Post by: Ron on November 21, 2013, 12:17
Hahaha, so they are incompetent and then blame others for it. Sounds about right.
Title: Re: Stats graphics not updating
Post by: lisafx on November 21, 2013, 14:57
Like I said before there are many ways to see exactly what you've made without having the graphs because all the raw data is there.  Besides after at least two threads and hundreds of posts what else is there to say about it, the stats aren't working and they should be.

You keep referring to these "many ways" to keep track of our sales and download data, but you don't actually say what any of them are.  Perhaps you'd care to elaborate?
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 21, 2013, 15:09
guess I will say again StockPerformer (not getting paid for saying so but because they really deserve it)
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 21, 2013, 15:15
I'm surprised you would continue to contribute to a site where you don't trust the reporting, I know I wouldn't.

ETA:  Judging by the negatives, I guess some people don't care if a site reports sales accurately?  Hard to believe that at least 4 5 people here would continue contributing to a site where they don't trust the reporting of sales.  Seems crazy to me.

It seems curious that, being in possession of the facts about the reporting, you seem to want to continue to supply iStock despite saying that you wouldn't do so. Or are you saying that I am lying about the PP reporting having got screwed up? Perhaps you have your head so deep in the sand that you failed to notice what happened in July.

As I've said more than once before, I consider iStock to be fundamentally honest in their dealings, my concern is not that they are trying to cheat me (when I thought a site did that I left it - that's on record) I am worried about whether they have got a proper grip on the reporting.  I hope they have but neither you nor I can be sure about that and we both have good reason to be concerned about it.

However, since you've now declared you will quit iStock, it won't be a worry for you any more.
Title: Re: Stats graphics not updating
Post by: lisafx on November 21, 2013, 15:22
guess I will say again StockPerformer (not getting paid for saying so but because they really deserve it)

Thanks Luis.  I have been hesitant to give my login details to an outside company, which is why I don't use StockPerformer. 

ETA:  I just checked and they don't require the passwords, which is good.  But they charge after the trial period, and since they charge in Euros that's a pretty hefty fee for me in the US. 

I really don't see why I should have to pay for a service I don't need just because Istock can't get its act together. 

Any free solutions just to see Istock stats? 
Title: Re: Stats graphics not updating
Post by: Eyedesign on November 21, 2013, 15:34
They do have the "Sparrow" plan which is 90,00 euros for the year. That payment plan also give you sale data for all your sites.
Title: Re: Stats graphics not updating
Post by: Red Dove on November 21, 2013, 15:39
Still not fixed then? Maybe next year. In the meantime send their IT Director back to school with a thick ear - he obviously missed several of the important lessons and failed to swot up on his homework.
Title: Re: Stats graphics not updating
Post by: tickstock on November 21, 2013, 15:43
However, since you've now declared you will quit iStock, it won't be a worry for you any more.
Darn, guess I better start uploading to Shutterstock.  They have graphs.
Title: Re: Stats graphics not updating
Post by: gostwyck on November 21, 2013, 18:35
However, since you've now declared you will quit iStock, it won't be a worry for you any more.
Darn, guess I better start uploading to Shutterstock.  They have graphs.

They do indeed. SS have lots of graphs ... and a world map showing your sales too ... and real time sales data ... and no dodgy refunds ... or massive changes to the default sort order ... and all images earn their place equally without favour to more expensive images ... and transparent audited financial reporting of the business ... and a 'contributor relations' team that give lots of help on MSG ... and no RC system ... and lots of others things too.
Title: Re: Stats graphics not updating
Post by: luissantos84 on November 21, 2013, 18:37
ouch ;D
Title: Re: Stats graphics not updating
Post by: tickstock on November 21, 2013, 18:37
However, since you've now declared you will quit iStock, it won't be a worry for you any more.
Darn, guess I better start uploading to Shutterstock.  They have graphs.

They do indeed. SS have lots of graphs ... and a world map showing your sales too ... and real time sales data ... and no dodgy refunds ... or massive changes to the default sort order ... and all images earn their place equally without favour to more expensive images ... and transparent audited financial reporting of the business ... and a 'contributor relations' team that give lots of help on MSG ... and no RC system ... and lots of others things too.
Man, sounds like paradise... you would have to be a fool to contribute to iStock.
Title: Re: Stats graphics not updating
Post by: Mantis on November 21, 2013, 18:53
However, since you've now declared you will quit iStock, it won't be a worry for you any more.
Darn, guess I better start uploading to Shutterstock.  They have graphs.

They do indeed. SS have lots of graphs ... and a world map showing your sales too ... and real time sales data ... and no dodgy refunds ... or massive changes to the default sort order ... and all images earn their place equally without favour to more expensive images ... and transparent audited financial reporting of the business ... and a 'contributor relations' team that give lots of help on MSG ... and no RC system ... and lots of others things too.
Man, sounds like paradise... you would have to be a fool to contribute to iStock.

All Gostywick has done was point out the positives of SS reporting versus Istock and you are essentially calling him a fool for contributing to Istock? Please remember that while many of us are not happy with the way Istock (Getty) has treated contributors and that their site functionality is clunky, many of us have a lot of skin in the IS game and it's simply not that "easy" to just pull the plug.  According to you, we must all be fools.....fools in the eyes of their spokesperson, Tickstock.
Title: Re: Stats graphics not updating
Post by: tickstock on November 21, 2013, 19:00
Just saying it doesn't seem worth 85% for a site that doesn't even have stats graphics. 
Title: Re: Stats graphics not updating
Post by: lisafx on November 21, 2013, 23:48
Just saying it doesn't seem worth 85% for a site that doesn't even have stats graphics.

Keep banging that drum.  You may very well convince some more people to stop contributing there. 

FWIW, the main criterion for contributing to a site for a lot of us, particularly those who shoot stock for a living, is the amount of money it brings in.  Istock is still bringing in enough for me to keep my account active. 

That doesn't in any way mean people are not entitled to voice opinions about the functioning, or more accurately dysfunction, of the site, as well as policies that affect our images, our incomes, and our user experience. 

People complain about other sites when they are not functioning right too.  It's just that no other site consistently gives SO MUCH to complain about. 

Oh yeah, and still waiting for you to produce those work-arounds you keep crowing about.... 
Title: Re: Stats graphics not updating
Post by: tickstock on November 21, 2013, 23:55
They do have the "Sparrow" plan which is 90,00 euros for the year. That payment plan also give you sale data for all your sites.
guess I will say again StockPerformer (not getting paid for saying so but because they really deserve it)

This is probably the best option for what you want from what I understand.  If you just want to know how much you made you can add up all the money you've cashed out and how much you have left.  If you want free and very detailed information you can go back through your sales.  You can use livestock to keep up with each day.  You can use the greasemonkey script to make seeing older sales easier.
Title: Re: Stats graphics not updating
Post by: Ron on November 22, 2013, 02:25
Why should you need third party programs to get reports on your sales. Why shouldnt it be the responsibility of the agency to supply adequate reporting, as any other normal company.

Title: Re: Stats graphics not updating
Post by: Red Dove on November 22, 2013, 02:32
Why should you need third party programs to get reports on your sales. Why shouldnt it be the responsibility of the agency to supply adequate reporting, as any other normal company.

'Cos IS management are a bunch of cheapskates who'd rather spend the profits on lattes and laptops - or maybe lap dancing.
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 10:28
Why should you need third party programs to get reports on your sales.
You don't, all the sales are reported on the 'my uploads' page.  If you want more than that you probably should get a third party program, iStock may never fix this one and it will for sure break again in the future.
Title: Re: Stats graphics not updating
Post by: Spray and Pray on November 22, 2013, 10:43
"You don't, all the sales are reported on the 'my uploads' page.  If you want more than that you probably should get a third party program, iStock may never fix this one and it will for sure break again in the future."

Sure, it may never get fixed but come on and at least admit that this is benefit to the artists to have all sales available and not have to crunch thru individual sales on the 'My uploads' page. Speaking for myself - I don't have the time to break out each sale thus will have to wait when the PP is paid out and take their word...
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 10:45
Speaking for myself - I don't have the time to break out each sale thus will have to wait when the PP is paid out and take their word...
I don' know what this means?  The PP was already paid and all the stats you're going to get related to the PP are already there, nothing is going to change in respect to the PP.
Title: Re: Stats graphics not updating
Post by: Spray and Pray on November 22, 2013, 10:57
what I mean is I will not even bother to check my entire sales until the PP is paid out as well- last month the graph showed all the elements to include the PP- maybe they are doing a monthly full stat once the PP stats begin?
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 10:59
what I mean is I will not even bother to check my entire sales until the PP is paid out as well- last month the graph showed all the elements to include the PP- maybe they are doing a monthly full stat once the PP stats begin?
I still don't understand, but they've said it's a bug and they aren't changing it.  It's broken not being changed.
Title: Re: Stats graphics not updating
Post by: Spray and Pray on November 22, 2013, 11:15
that kind of worries me if they said it's a bug and will not be fixing it. I work in the technology field and if I tell someone it's a bug they expect the fix especially if it was a feature that the customer used before the bug. Now if I told them it was a programming change that will remove the feature to be serve the majority of the users such as performance than that might be okay.

You mention about a 3rd part program to track the sales on iStock? Is there one strictly for using on my home computer and not on a mobile phone? Thanks
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 11:16
that kind of worries me if they said it's a bug and will not be fixing it. I work in the technology field and if I tell someone it's a bug they expect the fix especially if it was a feature that the customer used before the bug. Now if I told them it was a programming change that will remove the feature to be serve the majority of the users such as performance than that might be okay.

You mention about a 3rd part program to track the sales on iStock? Is there one strictly for using on my home computer and not on a mobile phone? Thanks
From what I understand stockperformer will do it.
Title: Re: Stats graphics not updating
Post by: lisafx on November 22, 2013, 12:41
So then basically all the many other options you kept referring to are vaporware.  There's stockperformer, which costs 90 euros/year (which breaks down to, what, around $140/year give or take?)

There's a mobile phone app, which probably won't work on my 3 year old phone, and then there's counting sales and income one by one for the whole month? For some of us they run into the thousands, so that's not practical.   

All other sites provide daily, or at least monthly stats graphs.  I don't want to pay >$100 to get stats just for one incompetently managed site.  I also don't want to have to go out and buy a phone for >$200 that I don't otherwise need just so I can get an app to do the stats for that same incompetently managed site. 

At least we have exposed the lie of a plethora of convenient alternatives to Istock stats, so you can stop shoveling that into the conversation. 
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 13:35
So then basically all the many other options you kept referring to are vaporware.  There's stockperformer, which costs 90 euros/year (which breaks down to, what, around $140/year give or take?)

There's a mobile phone app, which probably won't work on my 3 year old phone, and then there's counting sales and income one by one for the whole month? For some of us they run into the thousands, so that's not practical.   

All other sites provide daily, or at least monthly stats graphs.  I don't want to pay >$100 to get stats just for one incompetently managed site.  I also don't want to have to go out and buy a phone for >$200 that I don't otherwise need just so I can get an app to do the stats for that same incompetently managed site. 

At least we have exposed the lie of a plethora of convenient alternatives to Istock stats, so you can stop shoveling that into the conversation.
You are a very bitter person.  Always making personal insults, I've tried to help and again you are insulting me.  You said you get thousands of sales a month from iStock alone surely you can afford $140 a year to get the stats how you want them.  I guess you can continue to whine about it and make personal attacks but that won't solve your problem.  Good luck to you, I won't be responding to any more of your comments.
Title: Re: Stats graphics not updating
Post by: Sedge on November 22, 2013, 13:37
Why don't you just quit responding altogether?

 ;)
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 13:38
Why don't you just quit responding altogether?

 ;)
I've been thinking that might be a good idea.  You even got a +1 from me.
Title: Re: Stats graphics not updating
Post by: bunhill on November 22, 2013, 13:51
Why don't you just quit responding altogether?

 ;)
I've been thinking that might be a good idea.  You even got a +1 from me.

i don't think you should let yourself be beaten. There are too few people posting here with a positive or neutral outlook.
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 13:55
There are too few people posting here with a positive or neutral outlook.
That's no surprise.
Title: Re: Stats graphics not updating
Post by: bunhill on November 22, 2013, 13:56
why?
Title: Re: Stats graphics not updating
Post by: gostwyck on November 22, 2013, 14:24
Why don't you just quit responding altogether?

 ;)
I've been thinking that might be a good idea.  You even got a +1 from me.

i don't think you should let yourself be beaten. There are too few people posting here with a positive or neutral outlook.

What do mean by "a positive or neutral outlook"? Do you want people to not express their considered opinions or just post happy-clappy stuff or what? Or are you just looking for more people to agree with your point of view on everything?
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 22, 2013, 14:29
Why don't you just quit responding altogether?

 ;)
I've been thinking that might be a good idea.  You even got a +1 from me.

i don't think you should let yourself be beaten. There are too few people posting here with a positive or neutral outlook.

What do mean by "a positive or neutral outlook"? Do you want people to not express their considered opinions or just post happy-clappy stuff or what? Or are you just looking for more people to agree with your point of view on everything?

I was thinking there were plenty of "positive or neutral posts", just look at the Symbiostock threads. Perhaps BHR and TS loiter too long in the wrong places.
Title: Re: Stats graphics not updating
Post by: lisafx on November 22, 2013, 14:35
So then basically all the many other options you kept referring to are vaporware.  There's stockperformer, which costs 90 euros/year (which breaks down to, what, around $140/year give or take?)

There's a mobile phone app, which probably won't work on my 3 year old phone, and then there's counting sales and income one by one for the whole month? For some of us they run into the thousands, so that's not practical.   

All other sites provide daily, or at least monthly stats graphs.  I don't want to pay >$100 to get stats just for one incompetently managed site.  I also don't want to have to go out and buy a phone for >$200 that I don't otherwise need just so I can get an app to do the stats for that same incompetently managed site. 

At least we have exposed the lie of a plethora of convenient alternatives to Istock stats, so you can stop shoveling that into the conversation.
You are a very bitter person.  Always making personal insults, I've tried to help and again you are insulting me.  You said you get thousands of sales a month from iStock alone surely you can afford $140 a year to get the stats how you want them.  I guess you can continue to whine about it and make personal attacks but that won't solve your problem.  Good luck to you, I won't be responding to any more of your comments.

Thanks for the psychoanalysis, but reread my post that you quoted.  There's no personal insult there. I responded to what you SAID.  I don't even know you. You're anonymous.   How could I possibly personally insult you? 

Are you taking my saying the Istock site is incompetently managed personally?  You claim you don't work there, so how is that an insult to you, or indeed to any individual person?   

Why don't you respond to the issues instead of continuously sidetracking?  It's more transparent than you think.
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 14:38
Perhaps BHR and TS loiter too long in the wrong places.
Perhaps.
Title: Re: Stats graphics not updating
Post by: lisafx on November 22, 2013, 14:42

I was thinking there were plenty of "positive or neutral posts", just look at the Symbiostock threads. Perhaps BHR and TS loiter too long in the wrong places.

It's not their job to loiter in the positive threads.  They are very obviously here to distract from Istock's problems. 

I posted positively in the thread discussing PP royalties for October.  FWIW I have always posted positively when Istock or any other site does something good for their contributors.  It's just too seldom with Istock lately. 

But then why am I defending myself? It is not me who is making personal attacks, but Tickstock who is throwing around insults like "you are a very bitter person".   
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 22, 2013, 14:54
Don't worry about it Lisa. It's always a bad move to let a tick get under your skin
Title: Re: Stats graphics not updating
Post by: Shelma1 on November 22, 2013, 14:57
So then basically all the many other options you kept referring to are vaporware.  There's stockperformer, which costs 90 euros/year (which breaks down to, what, around $140/year give or take?)

There's a mobile phone app, which probably won't work on my 3 year old phone, and then there's counting sales and income one by one for the whole month? For some of us they run into the thousands, so that's not practical.   

All other sites provide daily, or at least monthly stats graphs.  I don't want to pay >$100 to get stats just for one incompetently managed site.  I also don't want to have to go out and buy a phone for >$200 that I don't otherwise need just so I can get an app to do the stats for that same incompetently managed site. 

At least we have exposed the lie of a plethora of convenient alternatives to Istock stats, so you can stop shoveling that into the conversation.
You are a very bitter person.  Always making personal insults, I've tried to help and again you are insulting me.  You said you get thousands of sales a month from iStock alone surely you can afford $140 a year to get the stats how you want them.  I guess you can continue to whine about it and make personal attacks but that won't solve your problem.  Good luck to you, I won't be responding to any more of your comments.

Well, now it's very clear you work for iStock. Only their employees would be arrogant enough to put the onus of getting sales stats on their contributors and not on themselves. The site is poorly run, with continuous problems other sites either don't have or are capable of fixing very quickly. It's truly embarrassing, especially now that you're owned by a large corporation.

I think we all express our frustration here because we want the site to work properly and we want the company to do well. Because when iStock does well its contributors do well (sort of). But complaints about basic functionality are taken as personal insults and met with snarls of derision. With the tremendous percentage of commission iStock takes, it also expects its contributors to cough up their own earnings to get sales information? It can't fix a simple function that's been broken for weeks now?

It can't...or it won't? After all, iStock is capable of running a half price sale flawlessly while contributor stats languish.
Title: Re: Stats graphics not updating
Post by: bunhill on November 22, 2013, 14:57
They are very obviously here to distract from Istock's problems.

That's completely unfair. Simply.

I post as myself. I'm not some kind of iStock groupie - as I posted on another thread I am much more into Alamy at the moment. And I have said a few times what a big fan I am of the work at Stocksy. I am into photography and love great work.

The constant childish group negativity and misinformation annoys me because it is not helpful. It's the same inevitable negativity which plagued the old Yahoo Group. Long before any of the changes at iStock.
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 15:01
Well, now it's very clear you work for iStock. Only their employees would be arrogant enough to put the onus of getting sales stats on their contributors and not on themselves. The site is poorly run, with continuous problems other sites either don't have or are capable of fixing very quickly. It's truly embarrassing, especially now that you're owned by a large corporation.

I think we all express our frustration here because we want the site to work properly and we want the company to do well. Because when iStock does well its contributors do well (sort of). But complaints about basic functionality are taken as personal insults and met with snarls of derision. With the tremendous percentage of commission iStock takes, it also expects its contributors to cough up their own earnings to get sales information? It can't fix a simple function that's been broken for weeks now?

It can't...or it won't? After all, iStock is capable of running a half price sale flawlessly while contributor stats languish.
It's a pragmatic solution, the site isn't working and you want to see stats in an easy to view way?  What's the best way to do it?  Complain and when that doesn't work complain some more or try to find a solution?  I chose to offer possible solutions.  Do people want to get stats or just complain that iStock isn't working?

And to answer your question bhr, 'Why?".  It might have something to do with being called a liar, a stooge, a shill, or arrogant when you offer help.  Or maybe people left to find a site where there were less emoticons in use?
Title: Re: Stats graphics not updating
Post by: lisafx on November 22, 2013, 15:10
They are very obviously here to distract from Istock's problems.

That's completely unfair. Simply.

I post as myself. I'm not some kind of iStock groupie - as I posted on another thread I am much more into Alamy at the moment. And I have said a few times what a big fan I am of the work at Stocksy. I am into photography and love great work.

The constant childish group negativity and misinformation annoys me because it is not helpful. It's the same inevitable negativity which plagued the old Yahoo Group. Long before any of the changes at iStock.

Then why are you here? 

ETA:  I am not encouraging you to leave, BTW.  I don't have a problem with people posting stuff I disagree with.  However if I disagree with it, I'm going to say so.   You may not be a shill.  However it is an increasingly common phenomenon online in industry forums for companies to have their employees monitor and shout down members who post negatively about the company.  Some guys at Fox admitted to having dozens of identities and trolling the web to attack anyone who posted negatively about Fox. 

The amount of time you and Tickstock spend in this forum pouring water on every single negative comment about Istock is suspect.  Anyone who had another job simply wouldn't have the time for it. 

It also seems you guys work as a tag-team.  That's not a personal insult, BTW, but an observation.  He gets fed up, and then suddenly there you are to take over. 

Title: Re: Stats graphics not updating
Post by: Shelma1 on November 22, 2013, 15:15
Well, now it's very clear you work for iStock. Only their employees would be arrogant enough to put the onus of getting sales stats on their contributors and not on themselves. The site is poorly run, with continuous problems other sites either don't have or are capable of fixing very quickly. It's truly embarrassing, especially now that you're owned by a large corporation.

I think we all express our frustration here because we want the site to work properly and we want the company to do well. Because when iStock does well its contributors do well (sort of). But complaints about basic functionality are taken as personal insults and met with snarls of derision. With the tremendous percentage of commission iStock takes, it also expects its contributors to cough up their own earnings to get sales information? It can't fix a simple function that's been broken for weeks now?

It can't...or it won't? After all, iStock is capable of running a half price sale flawlessly while contributor stats languish.
It's a pragmatic solution, the site isn't working and you want to see stats in an easy to view way?  What's the best way to do it?  Complain and when that doesn't work complain some more or try to find a solution?  I chose to offer possible solutions.  Do people want to get stats or just complain that iStock isn't working?

And to answer your question bhr, 'Why?".  It might have something to do with being called a liar, a stooge, a shill, or arrogant when you offer help.  Or maybe people left to find a site where there were less emoticons in use?

Asking contributors to spend more than a hundred dollars a year to get access to stats that should be provided as a matter of course by their representative is not pragmatic. It's ludicrous. Especially when, I'm sure, many of your contributors don't earn that much at iStock in a year.
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 15:19
Well, now it's very clear you work for iStock. Only their employees would be arrogant enough to put the onus of getting sales stats on their contributors and not on themselves. The site is poorly run, with continuous problems other sites either don't have or are capable of fixing very quickly. It's truly embarrassing, especially now that you're owned by a large corporation.

I think we all express our frustration here because we want the site to work properly and we want the company to do well. Because when iStock does well its contributors do well (sort of). But complaints about basic functionality are taken as personal insults and met with snarls of derision. With the tremendous percentage of commission iStock takes, it also expects its contributors to cough up their own earnings to get sales information? It can't fix a simple function that's been broken for weeks now?

It can't...or it won't? After all, iStock is capable of running a half price sale flawlessly while contributor stats languish.
It's a pragmatic solution, the site isn't working and you want to see stats in an easy to view way?  What's the best way to do it?  Complain and when that doesn't work complain some more or try to find a solution?  I chose to offer possible solutions.  Do people want to get stats or just complain that iStock isn't working?

And to answer your question bhr, 'Why?".  It might have something to do with being called a liar, a stooge, a shill, or arrogant when you offer help.  Or maybe people left to find a site where there were less emoticons in use?

Asking contributors to spend more than a hundred dollars a year to get access to stats that should be provided as a matter of course by their representative is not pragmatic. It's ludicrous. Especially when, I'm sure, many of your contributors don't earn that much at iStock in a year.
You're misunderstanding me then.  I'm not asking you to do anything.  I'm telling you there are ways to see your stats if you really want to.  One way is to spend some money.  Another is to spend some time.  Other than that I don't think there is a good solution.  If you just want your totals you can add up all the money you've cased out since the stats broke and add it to your current balance.  The raw data is all correct so going through your sales on the 'my uploads' page will get you all the info too.
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 22, 2013, 15:23
Do people want to get stats or just complain that iStock isn't working?
My interpretation would be that people want stats but they balance the desire for stats against the cost in terms of effort of getting them. The methods you outlined did not meet the cost/benefit requirement.
Obviously the fact iStock charges contributors heavily for doing business also enters the equation.
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 15:28
Do people want to get stats or just complain that iStock isn't working?
My interpretation would be that people want stats but they balance the desire for stats against the cost in terms of effort of getting them. The methods you outlined did not meet the cost/benefit requirement.
Obviously the fact iStock charges contributors heavily for doing business also enters the equation.
I understand, next time I'll hold back on offering solutions.  They seem unwanted that's for sure.
Title: Re: Stats graphics not updating
Post by: bunhill on November 22, 2013, 15:29
Then why are you here? 

ETA:  I am not encouraging you to leave, BTW.  I don't have a problem with people posting stuff I disagree with.  However if I disagree with it, I'm going to say so.   You may not be a shill.  However it is an increasingly common phenomenon online in industry forums for companies to have their employees monitor and shout down members who post negatively about the company.  Some guys at Fox admitted to having dozens of identities and trolling the web to attack anyone who posted negatively about Fox. 

The amount of time you and Tickstock spend in this forum pouring water on every single negative comment about Istock is suspect.  Anyone who had another job simply wouldn't have the time for it. 

It also seems you guys work as a tag-team.  That's not a personal insult, BTW, but an observation.  He gets fed up, and then suddenly there you are to take over.

I don't know where to begin with this utterly silly nonsense. You are finding stuff which simply is not there and drawing bogus, weird and almost nasty conclusions.

On the one hand you are saying that you are happy to listen to other points of view - but the result of me posting opinion which contradicts your own is that you accuse me of being a shill.

The tag-team thing is especially mad.
Title: Re: Stats graphics not updating
Post by: BaldricksTrousers on November 22, 2013, 15:30
[@TS] No, no! Just provide solutions that are more cost/benefit favourable and aren't trivially obvious.
Title: Re: Stats graphics not updating
Post by: Shelma1 on November 22, 2013, 15:31
Well, now it's very clear you work for iStock. Only their employees would be arrogant enough to put the onus of getting sales stats on their contributors and not on themselves. The site is poorly run, with continuous problems other sites either don't have or are capable of fixing very quickly. It's truly embarrassing, especially now that you're owned by a large corporation.

I think we all express our frustration here because we want the site to work properly and we want the company to do well. Because when iStock does well its contributors do well (sort of). But complaints about basic functionality are taken as personal insults and met with snarls of derision. With the tremendous percentage of commission iStock takes, it also expects its contributors to cough up their own earnings to get sales information? It can't fix a simple function that's been broken for weeks now?

It can't...or it won't? After all, iStock is capable of running a half price sale flawlessly while contributor stats languish.
It's a pragmatic solution, the site isn't working and you want to see stats in an easy to view way?  What's the best way to do it?  Complain and when that doesn't work complain some more or try to find a solution?  I chose to offer possible solutions.  Do people want to get stats or just complain that iStock isn't working?

And to answer your question bhr, 'Why?".  It might have something to do with being called a liar, a stooge, a shill, or arrogant when you offer help.  Or maybe people left to find a site where there were less emoticons in use?

Asking contributors to spend more than a hundred dollars a year to get access to stats that should be provided as a matter of course by their representative is not pragmatic. It's ludicrous. Especially when, I'm sure, many of your contributors don't earn that much at iStock in a year.
You're misunderstanding me then.  I'm not asking you to do anything.  I'm telling you there are ways to see your stats if you really want to.  One way is to spend some money.  Another is to spend some time.  Other than that I don't think there is a good solution.  If you just want your totals you can add up all the money you've cased out since the stats broke and add it to your current balance.  The raw data is all correct so going through your sales on the 'my uploads' page will get you all the info too.

The good solution is for iStock to FIX THE WEBSITE. The good solution is NOT for contributors to spend more time or more money figuring out stats every other website is perfectly capable of providing. Contributors should spend their time and money creating content.

All iStock's arrogance does is drive contributors away. I'm a perfect example. I'm a creative director; illustration is a hobby for me. I never would have even noticed there were other stock sites, really, if iStock hadn't aggravated me so much. (I was aware of Getty and Corbis, of course, and Veer; all the art directors I work with use them). It was only after getting completely fed up with iStock that I started poking around and discovered Shutterstock. I uploaded my work and immediately started earning 4X as much there. Until then my goal was to get enough sales at iStock to hopefully one day go exclusive. iStock immediately became the site I uploaded to much less often.

Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 15:34
No, no! Just provide solutions that are more cost/benefit favourable and aren't trivially obvious.
I didn't realize those were trivially obvious.  I only learned about stockperformer working for this from hearing other people talk about it on the istock forum a few days ago.  The stats going out seems to be causing a lot of distress for some people and $140/year is not much for many of us who make a living from stock.   
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 15:38
The good solution is for iStock to FIX THE WEBSITE. The good solution is NOT for contributors to spend more time or more money figuring out stats every other website is perfectly capable of providing. Contributors should spend their time and money creating content.
Obviously it would be better if the website worked, this thread exists because it's not working.  You can hope and wish it was working but that won't get you any closer to seeing the stats.  Sorry to say, it seems you'll just have to wait then.
Title: Re: Stats graphics not updating
Post by: lisafx on November 22, 2013, 15:53
Then why are you here? 

ETA:  I am not encouraging you to leave, BTW.  I don't have a problem with people posting stuff I disagree with.  However if I disagree with it, I'm going to say so.   You may not be a shill.  However it is an increasingly common phenomenon online in industry forums for companies to have their employees monitor and shout down members who post negatively about the company.  Some guys at Fox admitted to having dozens of identities and trolling the web to attack anyone who posted negatively about Fox. 

The amount of time you and Tickstock spend in this forum pouring water on every single negative comment about Istock is suspect.  Anyone who had another job simply wouldn't have the time for it. 

It also seems you guys work as a tag-team.  That's not a personal insult, BTW, but an observation.  He gets fed up, and then suddenly there you are to take over.

I don't know where to begin with this utterly silly nonsense. You are finding stuff which simply is not there and drawing bogus, weird and almost nasty conclusions.

On the one hand you are saying that you are happy to listen to other points of view - but the result of me posting opinion which contradicts your own is that you accuse me of being a shill.

The tag-team thing is especially mad.

Well, you're certainly entitled to your opinion, as I said.  But I have provided enough evidence to support my conclusions.  Whether you and/or Tickstock are, in fact Getty employees, I have no way of knowing, but your behavior certainly suggests it to a large enough degree to make it a reasonable hypothesis. 

FWIW, calling people or their opinions "mad", "bogus", "silly", "weird", "nasty, and/or "bitter", is not in any way proof to the contrary.  In fact, it is generally a tactic employed by those who have no rational counter argument. 

PS - Nobody pays me to be here arguing with you.  I actually do have a real job, which I should get back to so I'm going to have to let that be my last word on the subject for the time being :)
Title: Re: Stats graphics not updating
Post by: mlwinphoto on November 22, 2013, 16:05
Why don't you just quit responding altogether?

 ;)
I've been thinking that might be a good idea.  You even got a +1 from me.

What, and give up that added income you must be getting from iStock for defending them in these forums? 
I appreciate that you, on occasion, have tried to be helpful.  But, you also need to accept the fact that some/many of us are tired of the problems iStock has (look at the bug list) and are perfectly content to throw our support elsewhere....even places that have graphs and world maps; and certain start ups.
Title: Re: Stats graphics not updating
Post by: bunhill on November 22, 2013, 16:05
Well, you're certainly entitled to your opinion, as I said.  But I have provided enough evidence to support my conclusions.  Whether you and/or Tickstock are, in fact shills, I have no way of knowing, but your behavior certainly suggests it to a large enough degree to make it a reasonable hypothesis. 

FWIW, calling people or their opinions "mad", "bogus", "weird", "nasty, and/or "bitter", is not in any way proof to the contrary.  In fact, it is generally a tactic employed by those who have no rational counter argument.

Oh for goodness sake! All of this stupid because I have opinions which differ from your own. And opinions which I feel I have expressed in a civil and I hope reasonably intelligent manner.

Obviously I cannot provide a counter argument because how can I defend myself against this random accusation that I am a shill ? Which is why I said that I did not know where to begin.

Basically - if I disagree with you then you call me a shill. So anyone who expresses a positive opinion about iStock is potentially a shill - especially if they are regularly positive. Or in my case just not utterly negative - because anything less than completely negative seems to pass for positive here currently.

It's * insulting.
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 16:14
Why don't you just quit responding altogether?

 ;)
I've been thinking that might be a good idea.  You even got a +1 from me.

What, and give up that added income you must be getting from iStock for defending them in these forums? 
I appreciate that you, on occasion, have tried to be helpful.  But, you also need to accept the fact that some/many of us are tired of the problems iStock has (look at the bug list) and are perfectly content to throw our support elsewhere....even places that have graphs and world maps.
Don't buy into that nutty conspiracy theory.  I'm not defending iStock, they should fix the website.  I have no control over that but what I do have control over is how I react to the problems.  Like I said you can complain about not seeing your stats and end up no closer than when you started or you can try to figure out a solution. 
Title: Re: Stats graphics not updating
Post by: mlwinphoto on November 22, 2013, 16:18
Why don't you just quit responding altogether?

 ;)
I've been thinking that might be a good idea.  You even got a +1 from me.

What, and give up that added income you must be getting from iStock for defending them in these forums? 
I appreciate that you, on occasion, have tried to be helpful.  But, you also need to accept the fact that some/many of us are tired of the problems iStock has (look at the bug list) and are perfectly content to throw our support elsewhere....even places that have graphs and world maps.
Like I said you can complain about not seeing your stats and end up no closer than when you started or you can try to figure out a solution.

With all the recent changes I no longer make enough sales to worry about my stats.   ;)  :'(
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 16:20
Why don't you just quit responding altogether?

 ;)
I've been thinking that might be a good idea.  You even got a +1 from me.

What, and give up that added income you must be getting from iStock for defending them in these forums? 
I appreciate that you, on occasion, have tried to be helpful.  But, you also need to accept the fact that some/many of us are tired of the problems iStock has (look at the bug list) and are perfectly content to throw our support elsewhere....even places that have graphs and world maps.
Like I said you can complain about not seeing your stats and end up no closer than when you started or you can try to figure out a solution.

With all the recent changes I no longer make enough sales to worry about my stats.   ;)  :'(
Then I hope your other sites are making up the difference.
Title: Re: Stats graphics not updating
Post by: Travelling-light on November 22, 2013, 16:21
Strange as it may seem, I've found a way of checking my stats that's quicker than using IS.
I keep a running total of my cashouts for the month in excel, which I use constantly so it's no big deal, add the current earnings balance, and deduct the amount paid out for the PP. Done!
It's quicker than trying to get through to the stats page, which is ridiculously slow. If the site speed doesn't improve, I'll probably keep doing this if and when they fix the stats.
Title: Re: Stats graphics not updating
Post by: mlwinphoto on November 22, 2013, 16:35
Why don't you just quit responding altogether?

 ;)
I've been thinking that might be a good idea.  You even got a +1 from me.

What, and give up that added income you must be getting from iStock for defending them in these forums? 
I appreciate that you, on occasion, have tried to be helpful.  But, you also need to accept the fact that some/many of us are tired of the problems iStock has (look at the bug list) and are perfectly content to throw our support elsewhere....even places that have graphs and world maps.
Like I said you can complain about not seeing your stats and end up no closer than when you started or you can try to figure out a solution.

With all the recent changes I no longer make enough sales to worry about my stats.   ;)  :'(
Then I hope your other sites are making up the difference.

And then some.
Title: Re: Stats graphics not updating
Post by: tickstock on November 22, 2013, 16:38
Good deal. 
Title: Re: Stats graphics not updating
Post by: leaf on November 22, 2013, 17:40
Ok.. perhaps this topic has been hashed on enough.  If someone new comes up, feel free to start a new topic.