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Author Topic: Uploads disabled?  (Read 13341 times)

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« on: November 08, 2010, 13:32 »
0
I had issues uploading all morning until now 1:30pm EST.

Now uploads have been suspended. Ugh. What's going on NOW...?

Don't tell me that they are actually trying to fix any F5 bugs. If that's the case, just leave it the way it was, at least I can upload...


« Reply #1 on: November 08, 2010, 13:44 »
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"On Monday, November 8th uploads & inspections will not be available for approximately 4-24 hours starting at 11 am MST...."

More info at: http://www.istockphoto.com/forum_messages.php?threadid=271072&page=1

« Reply #2 on: November 08, 2010, 14:25 »
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Ha now I see it on the uploads page as well.

Thanks for the reference.

« Reply #3 on: November 08, 2010, 15:00 »
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from 4 to 24 hours? geez.. I guess that gives them some 'wiggle-room' eh?  just seems like a large timeframe estimate. 

« Reply #4 on: November 08, 2010, 17:39 »
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You can't edit your files either. This message comes up:

Quote
File Edit

File editing has been temporarily deactivated for all users. Please try again later.

« Reply #5 on: November 09, 2010, 10:52 »
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Still not working seems the "worst case" came in place? :-)

helix7

« Reply #6 on: November 09, 2010, 11:13 »
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Still not working seems the "worst case" came in place? :-)

Not only that, but the entire site seems almost completely unusable. It's ridiculously slow.

Seems iStock is working hard to retain their position as the top microstock company, at least when it comes to site downtime, bugs, and slow speeds.

« Reply #7 on: November 09, 2010, 11:24 »
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...Seems iStock is working hard to retain their position as the top microstock company, at least when it comes to site downtime, bugs, and slow speeds.

LOL.

ShadySue

  • There is a crack in everything
« Reply #8 on: November 09, 2010, 11:44 »
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Whole site is down right now. HOPEFULLY very briefly.

« Reply #9 on: November 09, 2010, 11:47 »
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Whole site is down right now. HOPEFULLY very briefly.

WOW. Hopefully just a server reboot.

« Reply #10 on: November 09, 2010, 11:53 »
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Oh boy, some new and exciting improvements coming our way! I can't wait to see!

Not.  ::)

ShadySue

  • There is a crack in everything
« Reply #11 on: November 09, 2010, 11:54 »
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Whole site is down right now. HOPEFULLY very briefly.
Ah, the twitter link says:
"Site may be down for a minute or two while our fix gets pushed to the servers."
I'm such an oldie. I can't understand why they can't make a temporary 404 page to say that and not have to click on the 404 page to get onto twitter for find out the same info. I remember when 'reducing the number of clicks' a visitor has to make was paramount. (but in fact, the first two 404s I got just said: "The requested URL /forums.php was not found on this server.", with no Twitter link).
Ah yes, you only get the page with the twitter link if you go to the index page. Any other page you just get 'cannot find a server'.
« Last Edit: November 09, 2010, 11:56 by ShadySue »

ShadySue

  • There is a crack in everything
« Reply #12 on: November 09, 2010, 12:04 »
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Back up now.

Microbius

« Reply #13 on: November 09, 2010, 12:19 »
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super slow though

« Reply #14 on: November 09, 2010, 12:22 »
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Still can't edit files.

« Reply #15 on: November 09, 2010, 15:39 »
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Quote
Update: Tuesday Nov. 9, 11am: We've run into a glitch with the hardware update and it's taking longer than expected. The teams are going through everything still to determine what the deal is. For now uploads and inspections are still disabled. I don't have an ETA on when they'll be turned back on, but I'll keep you updated. I apologize for the inconvenience.

I don't know why but I can't hold back being surprised about how IS is unable to get their IT-department straightened out.

Don't they realize that they are losing money while such vital features of their business are not functional?

And in the end it takes volunteers like Sean to code solutions for their f*[email protected] ups.

« Reply #16 on: November 09, 2010, 15:50 »
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F5 bugs are still there. It's must be somekind of world record. Three months and counting.

« Reply #17 on: November 09, 2010, 15:53 »
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We do our corporate servers maintenance after midnight eastern time because we have properties throughout the US. I would think they would schedule general updates and maintenance based on the slowest activity time according to world time zones. Of course that's just my IT opinion. They are a strange bunch...

« Reply #18 on: November 09, 2010, 16:10 »
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I am very impressed with the speed of Istock decay. Some months ago we are a happy bunch of people celebrating Istock 10 years with an amazing contest that mobilized thousands of people around the world.

Now, we are here, begging for some respect and dignity.

« Reply #19 on: November 09, 2010, 16:47 »
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We do our corporate servers maintenance after midnight eastern time because we have properties throughout the US. I would think they would schedule general updates and maintenance based on the slowest activity time according to world time zones. Of course that's just my IT opinion. They are a strange bunch...

Wouldn't ya think??

ShadySue

  • There is a crack in everything
« Reply #20 on: November 09, 2010, 18:06 »
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Oh, and as usual, because the upgrade didn't go as smoothly as we'd hoped, they're offering a 10% discount to customers. So the contributors get hit again for a problem we didn't cause. Do they cut the techie staff pay? (Maybe they do - I have no way of knowing.)

« Reply #21 on: November 09, 2010, 18:15 »
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Oh, and as usual, because the upgrade didn't go as smoothly as we'd hoped, they're offering a 10% discount to customers. So the contributors get hit again for a problem we didn't cause. Do they cut the techie staff pay? (Maybe they do - I have no way of knowing.)

No. Look, they just act like as if they are screwing up so they can offer the 10% discount without us contributors getting upset...

lisafx

« Reply #22 on: November 09, 2010, 18:20 »
0
Oh, and as usual, because the upgrade didn't go as smoothly as we'd hoped, they're offering a 10% discount to customers. So the contributors get hit again for a problem we didn't cause.

Actually, contributors get hit twice.  Once in the form of reduced sales (some of which go elsewhere) when the site is down or slow, and again in the form of bargain priced credits to make it up to buyers. 

« Reply #23 on: November 09, 2010, 18:44 »
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You mean WE are hit with a share of the discount? I'm shocked, shocked.

« Reply #24 on: November 09, 2010, 18:56 »
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Given that they have mulltiple openings for App developers, it just seems like they have some incompetent IT staff. I would expect IT to be top priority  for any company that deals in financial transactions online after maybe marketing. What else do they really need to do besides those two.

Maybe the top IT people from istock are still the same people who started with the company in its infancy and isnt qualified to oversee an operation the size of istock.


 

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