Author Topic: Weren't we supposed to get paid the 25th? (Read 10541 times)

PixelBytes · « **on:** April 27, 2015, 21:27 »

I know the 25th was Saturday, so I figured it might be late, but it's past close of business on the 27th and nothing from Istock. Anybody know what's up with our payouts?

Freedom · « **Reply #1 on:** April 27, 2015, 21:36 »

I was paid last Friday.

akaza · « **Reply #2 on:** April 27, 2015, 22:00 »

same with me, was paid last Friday

PixelBytes · « **Reply #3 on:** April 27, 2015, 22:44 »

Thanks for the info. Much appreciated.

I didn't get any notification of payment, either from Istock or Paypal, like I usually do, but looks like the money is there. These days the amount is so small it doesn't make the balance jump enough to notice.

Oh, and thanks to the two helpful ones who gave -1s for asking a question. It's people like you who make this such a pleasant and useful place to get information.

fotografer · « **Reply #4 on:** April 28, 2015, 01:26 »

Quote from: PixelBytes on April 27, 2015, 22:44

Thanks for the info. Much appreciated.

I didn't get any notification of payment, either from Istock or Paypal, like I usually do, but looks like the money is there. These days the amount is so small it doesn't make the balance jump enough to notice.

Oh, and thanks to the two helpful ones who gave -1s for asking a question. It's people like you who make this such a pleasant and useful place to get information.

Maybe the minuses were for Istock not you.

ibogdan · « **Reply #5 on:** April 28, 2015, 02:43 »

I still didn't get my money. I mailed them yesterday and today they answered to contact Getty. Typically iStock...

SnowDog · « **Reply #6 on:** April 28, 2015, 06:37 »

I find the notification from iStock always lags a little. I use PayPal and my deposit was there before I got the email from iStock. Actually received it on the 24th and into my bank account yesterday.

miketravels · « **Reply #7 on:** April 28, 2015, 09:23 »

I got mine recently. I hope yours comes through soon

Sent from my iPhone using Tapatalk

PixelBytes · « **Reply #8 on:** April 28, 2015, 13:34 »

Quote from: ibogdan on April 28, 2015, 02:43

I still didn't get my money. I mailed them yesterday and today they answered to contact Getty. Typically iStock...

I hope your money comes through soon. Keep checking paypal or payoneer -whatever you use- because maybe like me, the money will show up even if there's no notification. Best of luck!

ibogdan · « **Reply #9 on:** April 29, 2015, 02:07 »

Still no money from them. Anyone else in the same situation?

ibogdan · « **Reply #10 on:** April 30, 2015, 17:01 »

So after a few emails to iStock (in which they say to contact Getty) and two emails to Getty (without any answer although they say they answer within 24 hours) I'm starting to think I will never get my last payout of March 2015. I should get it on April 25th and I didn't. It seems they doesn't bother to answer and to clear the situation and fix the issue either. What can I do? Any advice is appreciated. Thank you.

ShadySue · « **Reply #11 on:** April 30, 2015, 17:22 »

If you post in their forum, they usually say to contact support, and they can't help, but sometimes they do seem to be able to clarify certain issues for some people (Presumably it depends on the individual issue.)
You could try posting on the forum there and saying, I contacted CR on (date) and they said to contact Getty. I contacted Getty on (date) and (date) and as yet no reply, though they say they'll reply within 24 hours.

Alternatively, have you read through the thread?
One post on Saturday said,
"Both of my payments for February and March are in "Pending" status.
Getty has not responded to my ticket in almost a month."

http://www.istockphoto.com/forum_messages.php?threadid=365839&messageid=7098957

ibogdan · « **Reply #12 on:** April 30, 2015, 17:38 »

http://www.istockphoto.com/forum_messages.php?threadid=366645&page=1

Here is the topic I opened on their forum. Getty doesn't answer. I asked iStock to contact Getty and clarify my issue and they don't want to do this. The funny thing is my payment is not pending, it is like I already got it. I also contacted PayPal regarding this issue and they verified the reference of the transaction and there is no payment at all.
So frustrating and humiliating to beg for my own money and they doesn't even bother to respond to an email...

ShadySue · « **Reply #13 on:** April 30, 2015, 17:51 »

Probably they have loads of people with similar issues. The should have taken on temporary staff, as this could surely have been foreseen.
Not that they'd spend money on anything which might help contributors deal with a situation they didn't ask for.

ibogdan · « **Reply #14 on:** April 30, 2015, 17:56 »

At least they should treat us well, apologize and respond to the emails. I fear I'll never see that payment in my PayPal account.

ShadySue · « **Reply #15 on:** April 30, 2015, 18:00 »

Quote from: ibogdan on April 30, 2015, 17:56

At least they should treat us well, apologize and respond to the emails. I fear I'll never see that payment in my PayPal account.

You probably will, this year, next year, sometime ...
I'm sorry if you are depending on this cash to pay bills, not that my sympathy helps.

PixelBytes · « **Reply #16 on:** April 30, 2015, 23:01 »

Quote from: ibogdan on April 30, 2015, 17:38

http://www.istockphoto.com/forum_messages.php?threadid=366645&page=1

Here is the topic I opened on their forum. Getty doesn't answer. I asked iStock to contact Getty and clarify my issue and they don't want to do this. The funny thing is my payment is not pending, it is like I already got it. I also contacted PayPal regarding this issue and they verified the reference of the transaction and there is no payment at all.
So frustrating and humiliating to beg for my own money and they doesn't even bother to respond to an email...

This is very alarming! The fact that there is no longer any contributor service in place at all and we are reliant on automated systems and unresponsive drones is a big problem. What you are experiencing could happen to any of us.

hansenn · « **Reply #17 on:** May 01, 2015, 01:49 »

still nothing here

ibogdan · « **Reply #18 on:** May 04, 2015, 02:31 »

Still nothing here too. And still no answer from Getty despite three or four mails I've sent to them.

Sue Burton Photography · « **Reply #19 on:** May 04, 2015, 10:22 »

I got paid by pay pal the day before on the 24th.

hansenn · « **Reply #20 on:** May 06, 2015, 02:23 »

I send them an email yesterday and today they reset my earnings, so I guess payment will follow soon

ibogdan · « **Reply #21 on:** May 06, 2015, 04:17 »

Still nothing to me.

ShadySue · « **Reply #22 on:** May 06, 2015, 06:17 »

Quote from: hansenn on May 06, 2015, 02:23

I send them an email yesterday and today they reset my earnings, so I guess payment will follow soon

I doubt that was cause and effect, unless you got an email back from them.
Everyone who had over $100 at the end of April should have had that money removed from their balance overnight (UK time) and should be paid on 25th.

hansenn · « **Reply #23 on:** May 06, 2015, 06:54 »

it could be a coincidence of course

ShadySue · « **Reply #24 on:** May 06, 2015, 07:01 »

Quote from: hansenn on May 06, 2015, 06:54

it could be a coincidence of course

So long as you get your money, all will be well.

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Author Topic: Weren't we supposed to get paid the 25th? (Read 10541 times)

PixelBytes

Freedom

akaza

PixelBytes

fotografer

ibogdan

SnowDog

miketravels

PixelBytes

ibogdan

ibogdan

ShadySue

ibogdan

ShadySue

ibogdan

ShadySue

PixelBytes

hansenn

ibogdan

Sue Burton Photography

hansenn

ibogdan

ShadySue

hansenn

ShadySue

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