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Author Topic: When are we going to get retro royalty payments?  (Read 11946 times)

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Slovenian

« on: June 28, 2011, 04:01 »
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That is what joyze wrote and I still didn't get bumped nor received retro payment:"All Redeemed credit information on our site will be updated with the new targets before the week of July 4th. For those who have reached the next target level and are due retro royalty payments, we'll be adding that to your accounts during that week."

It's been well over 3 weeks now!


ShadySue

  • There is a crack in everything
« Reply #1 on: June 28, 2011, 04:12 »
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Oh, tush, tush. You must know by now that iStock work in a different space-time continuum than the rest of the known Universe.
 :o

Slovenian

« Reply #2 on: June 28, 2011, 04:20 »
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It's just so nice to see that they're enjoying on vacations with OUR money right now

« Reply #3 on: June 28, 2011, 07:04 »
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Looks like the key to that statement is "before the week of July 4th. ". I would say you have at less three more days before you see an update.

Slovenian

« Reply #4 on: June 28, 2011, 08:25 »
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Lol I misread it in the first place (I was thinking of 4th of June). I'm not a yank so it totally slipped my mind that it's the date of a national holiday. It's great seeing them keeping our money till the last possible day as usually. I should have gotten that raise 3 months earlier >:( (but of course they didn't stick to the RC announcement dates. Twice).

« Reply #5 on: June 28, 2011, 12:29 »
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it will be in July, never read that was going to happen before

Shank_ali

    This user is banned.
« Reply #6 on: June 28, 2011, 13:45 »
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Lol I misread it in the first place (I was thinking of 4th of June). I'm not a yank so it totally slipped my mind that it's the date of a national holiday. It's great seeing them keeping our money till the last possible day as usually. I should have gotten that raise 3 months earlier >:( (but of course they didn't stick to the RC announcement dates. Twice).
Congrats on getting your target early.In future it's always best to raise a ticket to support via the help tab.Not sure what you gain by raising the point on an independant  forum !
BTW-i'm sure the staff pay for there own holidays out of there salaries  ::)

Slovenian

« Reply #7 on: June 30, 2011, 06:10 »
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Lol I misread it in the first place (I was thinking of 4th of June). I'm not a yank so it totally slipped my mind that it's the date of a national holiday. It's great seeing them keeping our money till the last possible day as usually. I should have gotten that raise 3 months earlier >:( (but of course they didn't stick to the RC announcement dates. Twice).
Congrats on getting your target early.In future it's always best to raise a ticket to support via the help tab.Not sure what you gain by raising the point on an independant  forum !
BTW-i'm sure the staff pay for there own holidays out of there salaries  ::)

The point is I won't be getting anything other than a generic answer from the IS staff, besides that I'd probably get the reply after they'd finally sort it out. I wondered (in the OP) if any of you got it. Such threads are a no-no on IS and Lobotomized immediately.

I wouldn't be so sure, how can you explain all those delays? :) Anyway they're holding on to my money from April and I'm sure many reached their targets sooner, some may have reached their 2nd bump in all that time and I don't have to point out they're waiting for a lot more money than I am. IS is financed by us interest-free. Now that is how you run a business! Great for achieving short term goals and burn in the long run ;)

« Reply #8 on: June 30, 2011, 10:44 »
0
In future it's always best to raise a ticket to support via the help tab.Not sure what you gain by raising the point on an independant  forum !
Actually it is a more relevant subject than other threads. Someone may have the answer and that's the purpose of this forum.

Shank_ali

    This user is banned.
« Reply #9 on: June 30, 2011, 13:25 »
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In future it's always best to raise a ticket to support via the help tab.Not sure what you gain by raising the point on an independant  forum !
Actually it is a more relevant subject than other threads. Someone may have the answer and that's the purpose of this forum.
.
Someone gets payed by Istockphoto to answer questions and concerns of its contributors.
I thought the purpose of this forum was to meet strangers and engage in foreplay before getting down to business ........

lisafx

« Reply #10 on: June 30, 2011, 15:51 »
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Someone gets payed by Istockphoto to answer questions and concerns of its contributors.



Theoretically, yes, but it seems that quite a few contributor concerns have managed to fall through the cracks.  

Here's a good example of that:

http://www.microstockgroup.com/istockphoto-com/payoneer-payment-did-not-happen/msg207747/?topicseen#new
« Last Edit: June 30, 2011, 15:54 by lisafx »

« Reply #11 on: June 30, 2011, 16:36 »
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I don't know if they've cut back on the staff in contributor relations, or whether something else has changed, but I have found response to be extremely slow on CR tickets at iStock. I have one currently open from May 8th - it has disappeared once or twice (a reported bug; not sure if that's fixed yet) but is still unanswered.

In a sense we have little choice - you ask in the forums and you're likely to be told to open a support ticket. A few months back I did that (after Lobo rapped my knuckles for bringing the problem to the forums) and then support closed the tickets - rapping my knuckles again, telling me I'd been told before not to do that - saying I should look to the forum thread for more information.

Contributors represent costs - they have to pay us royalties on images and then spend time answering our questions. They are trying to minimize those costs to maximize profits. Offering excellent service to contributors just isn't anywhere on the priority list.

« Reply #12 on: June 30, 2011, 19:29 »
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Lol I misread it in the first place (I was thinking of 4th of June). I'm not a yank so it totally slipped my mind that it's the date of a national holiday. It's great seeing them keeping our money till the last possible day as usually. I should have gotten that raise 3 months earlier >:( (but of course they didn't stick to the RC announcement dates. Twice).

Yeah you misread it, but I bet they will late with that 3 weeks in July too.
Any announcement from IS I just read as childish April fool joke, so you are not wrong at all especially if Kelly Konjson wrote it.
You will see  ;D

Slovenian

« Reply #13 on: July 02, 2011, 15:53 »
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They usually kept waiting 'till the last work day, but now it seems  they're gonna wait till the very last minute?

« Reply #14 on: July 02, 2011, 16:29 »
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They usually kept waiting 'till the last work day, but now it seems  they're gonna wait till the very last minute?

I'm quite excited too 19%  ;D

Slovenian

« Reply #15 on: July 02, 2011, 17:45 »
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They usually kept waiting 'till the last work day, but now it seems  they're gonna wait till the very last minute?

I'm quite excited too 19%  ;D

Oh, I wouldn't even bother opening a thread for a lousy 2nd grade royalty level :P

« Reply #16 on: July 02, 2011, 18:39 »
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They usually kept waiting 'till the last work day, but now it seems  they're gonna wait till the very last minute?

Maybe they even provide year in they statement. Maybe they mean in July 2012   ;D

lisafx

« Reply #17 on: July 03, 2011, 07:38 »
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I don't know if they've cut back on the staff in contributor relations, or whether something else has changed, but I have found response to be extremely slow on CR tickets at iStock. I have one currently open from May 8th - it has disappeared once or twice (a reported bug; not sure if that's fixed yet) but is still unanswered.

In a sense we have little choice - you ask in the forums and you're likely to be told to open a support ticket. A few months back I did that (after Lobo rapped my knuckles for bringing the problem to the forums) and then support closed the tickets - rapping my knuckles again, telling me I'd been told before not to do that - saying I should look to the forum thread for more information.


How absolutely infuriating!  Was that experience a catalyst to your dropping exclusivity?  I wouldn't be surprised if it was.

« Reply #18 on: July 03, 2011, 11:20 »
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...Offering excellent service to contributors just isn't anywhere on the priority list.[/i].
How absolutely infuriating!  Was that experience a catalyst to your dropping exclusivity?  I wouldn't be surprised if it was.

It was a whole collection of things, some little but which cumulatively made it clear that contributors were no longer treated as partners in the growth of the business in the way they had been. Getting regularly pi33ed on by Lobo who had once been so encouraging to me certainly didn't help. Having that whole thread about the contributor panel where I wasn't even asked and people with fewer votes were made it pretty clear that I was persona non grata at HQ.

Some big, like Getty's new contract with its photographers this Spring, where I figured that this was what exclusive iStocker's had to look forward to. IMO Getty treated its photographers very very badly.

And some were just a result of all of the turmoil, where I looked around again at the other agencies (all of which have their flaws too, as I well knew from before) and saw what a great collection of content they have that iStock doesn't.

When I added it all up, the bulk of the reasons I went exclusive were gone or on their way out.

« Reply #19 on: July 03, 2011, 14:20 »
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Well, remember what they said, money will not make you happy.  ;D

« Reply #20 on: July 03, 2011, 17:15 »
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...Offering excellent service to contributors just isn't anywhere on the priority list.[/i].
How absolutely infuriating!  Was that experience a catalyst to your dropping exclusivity?  I wouldn't be surprised if it was.

It was a whole collection of things, some little but which cumulatively made it clear that contributors were no longer treated as partners in the growth of the business in the way they had been. Getting regularly pi33ed on by Lobo who had once been so encouraging to me certainly didn't help. Having that whole thread about the contributor panel where I wasn't even asked and people with fewer votes were made it pretty clear that I was persona non grata at HQ.

Some big, like Getty's new contract with its photographers this Spring, where I figured that this was what exclusive iStocker's had to look forward to. IMO Getty treated its photographers very very badly.

And some were just a result of all of the turmoil, where I looked around again at the other agencies (all of which have their flaws too, as I well knew from before) and saw what a great collection of content they have that iStock doesn't.

When I added it all up, the bulk of the reasons I went exclusive were gone or on their way out.

All valid reasons, IMHO.

lisafx

« Reply #21 on: July 03, 2011, 18:59 »
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When I added it all up, the bulk of the reasons I went exclusive were gone or on their way out.

All valid reasons, IMHO.

Yes indeed.  A very persuasive collection of incentives.  You are exactly the type of contributor istock should have fought to keep exclusive IMHO. 

Slovenian

« Reply #22 on: July 04, 2011, 16:37 »
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And they got delayed:"RC Retro-pay has hit the inevitable bump in the road this morning. We have rolled back the retro-pay out to no earlier than end of the week and no later than early next wee

I'm not sure what to call them anymore. Thieves or incredibly incompetent? I can't imagine ANYONE being so incompetent that they'd delay every critically important work until the very last minute after every single one of them went wrong from 7.9.2010. The most incompetent ppl would realise you have to have things ready a week or so before if history clearly shows that you screwed things up every single time.

lisafx

« Reply #23 on: July 04, 2011, 16:40 »
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The really sad thing is - nobody is going to be a bit surprised.

« Reply #24 on: July 04, 2011, 17:33 »
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Live stock...
any butcher around  ;D

traveler1116

« Reply #25 on: July 04, 2011, 17:59 »
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And they got delayed:"RC Retro-pay has hit the inevitable bump in the road this morning. We have rolled back the retro-pay out to no earlier than end of the week and no later than early next wee

I'm not sure what to call them anymore. Thieves or incredibly incompetent? I can't imagine ANYONE being so incompetent that they'd delay every critically important work until the very last minute after every single one of them went wrong from 7.9.2010. The most incompetent ppl would realise you have to have things ready a week or so before if history clearly shows that you screwed things up every single time.

In my opinion waiting a few extra days isn't so big a deal, you'll get a bigger lump of money then.  IS pays out weekly while SS pay out monthly so it's not too big a deal is it?  Congrats on making a higher level though, that's some good news at least.

Slovenian

« Reply #26 on: July 04, 2011, 18:13 »
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And they got delayed:"RC Retro-pay has hit the inevitable bump in the road this morning. We have rolled back the retro-pay out to no earlier than end of the week and no later than early next wee

I'm not sure what to call them anymore. Thieves or incredibly incompetent? I can't imagine ANYONE being so incompetent that they'd delay every critically important work until the very last minute after every single one of them went wrong from 7.9.2010. The most incompetent ppl would realise you have to have things ready a week or so before if history clearly shows that you screwed things up every single time.

In my opinion waiting a few extra days isn't so big a deal, you'll get a bigger lump of money then.  IS pays out weekly while SS pay out monthly so it's not too big a deal is it?  Congrats on making a higher level though, that's some good news at least.

16% is nothing to get excited about (especially because you can see by the RCs I made that there's no way that we could be talking about a big lump of money in my case), but tnx anyway;). It's not a big deal, I got used to being screwed over and over by IS, it would be a big deal if something was done on time for once;)

Slovenian

« Reply #27 on: July 06, 2011, 05:49 »
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So our interest free loan that we're are unwillingly giving to IS is still on. Dammn they have it made!  ;D

« Reply #28 on: July 06, 2011, 05:56 »
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Patience youngones. It clearly say: July 4th. No one said 2011.... ;)

« Reply #29 on: July 06, 2011, 10:31 »
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I am very close to the 1500 RC's which was the 16%.. so it means like more 35$ or such.. we will continue to receive on 16% for the rest of this year right?

« Reply #30 on: July 06, 2011, 11:26 »
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I am very close to the 1500 RC's which was the 16%.. so it means like more 35$ or such.. we will continue to receive on 16% for the rest of this year right?

The way I understood it was that you had to hit 1500 RC's during 2010 to get 16% in 2011.  Going forward, if you hit the RC target for the next year (2012 in this case) during the current year (2011) you will immediately rise to that new level.  Unfortunately they raised the 16% to 2000 RC's for 2012 so if I'm understanding this right, as soon as you hit 2000 RC's in 2011 you've achieved the level from that point on, into and thru 2012.  There will be new levels set for 2013 that you'll have to achieve in 2012.

« Reply #31 on: July 06, 2011, 11:41 »
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I am very close to the 1500 RC's which was the 16%.. so it means like more 35$ or such.. we will continue to receive on 16% for the rest of this year right?

The way I understood it was that you had to hit 1500 RC's during 2010 to get 16% in 2011.  Going forward, if you hit the RC target for the next year (2012 in this case) during the current year (2011) you will immediately rise to that new level.  Unfortunately they raised the 16% to 2000 RC's for 2012 so if I'm understanding this right, as soon as you hit 2000 RC's in 2011 you've achieved the level from that point on, into and thru 2012.  There will be new levels set for 2013 that you'll have to achieve in 2012.

NOP! that doesnt make any sense, the RC for 2011 were 1500 so if we got over we change to 16% and get this retro..

« Reply #32 on: July 06, 2011, 11:43 »
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And they got delayed...
In my opinion waiting a few extra days isn't so big a deal...

First, it isn't just a few extra days - for some the money has been owing for a while now. I doubt the "what's a few extra days?" line of reasoning would go over well with a credit card company or a bank if you owed them money by a certain due date.

The other issue is that this is a self-imposed deadline - and they still blew it. When you take that with a procession of missed deadlines and broken software, it's just breathtaking that as an organization they can't set and meet expectations. Every company screws up now and then. It's about how you deal with that and what you learn (or don't) from it that really counts.

« Reply #33 on: July 06, 2011, 11:46 »
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I am very close to the 1500 RC's which was the 16%.. so it means like more 35$ or such.. we will continue to receive on 16% for the rest of this year right?

The way I understood it was that you had to hit 1500 RC's during 2010 to get 16% in 2011.  Going forward, if you hit the RC target for the next year (2012 in this case) during the current year (2011) you will immediately rise to that new level.  Unfortunately they raised the 16% to 2000 RC's for 2012 so if I'm understanding this right, as soon as you hit 2000 RC's in 2011 you've achieved the level from that point on, into and thru 2012.  There will be new levels set for 2013 that you'll have to achieve in 2012.

NOP! that doesnt make any sense, the RC for 2011 were 1500 so if we got over we change to 16% and get this retro..

I think klsbear is correct. To get a raise during 2011, you need to meet the targets set for 2012 during this year. The "good news" for newer and rapidly-rising contributors is that you don't have to wait until Jan 1 2012 to get your new rate if you qualify early.

« Reply #34 on: July 06, 2011, 11:51 »
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I love IS! :)

« Reply #35 on: July 06, 2011, 13:38 »
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And they got delayed...

In my opinion waiting a few extra days isn't so big a deal...


First, it isn't just a few extra days - for some the money has been owing for a while now. I doubt the "what's a few extra days?" line of reasoning would go over well with a credit card company or a bank if you owed them money by a certain due date.

The other issue is that this is a self-imposed deadline - and they still blew it. When you take that with a procession of missed deadlines and broken software, it's just breathtaking that as an organization they can't set and meet expectations. Every company screws up now and then. It's about how you deal with that and what you learn (or don't) from it that really counts.


exactly. 

oh.. and did you see on the IS forums they are stirring up another F5 moment.   what will they screw up next?  oh.. maybe/probably it's just another 'lypse event.

Slovenian

« Reply #36 on: July 06, 2011, 13:45 »
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I'm gonna start calling them hustlaz ;). They so overcomplicate everything that no one really understands it, create confusion and chaos and get away with taking a larger share or at least postpone payouts.

« Reply #37 on: July 06, 2011, 15:13 »
0


I think klsbear is correct. To get a raise during 2011, you need to meet the targets set for 2012 during this year. The "good news" for newer and rapidly-rising contributors is that you don't have to wait until Jan 1 2012 to get your new rate if you qualify early.

If that is so (and I really don't know) then wouldn't any subsequent adjustment to the RC requirement for 2012 cause absolute havoc in their accounts department, because pay rates for the entire year would have to be retroactively adjusted? Any reduction could lead to a massive shift in cash from those in need of sustainability to those who aren't made happy by money.

I do realise that since the departure of Bruce-the-brain this blindingly obvious problem might not have occurred to the policy makers there, but it does seem likely that (if the 2012 targets fix 2011 earnings) then those targets cannot be revised at the year end.

« Reply #38 on: July 06, 2011, 15:45 »
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With a reliable system in place - the sort that major businesses for the most part have - there should be no problem with adjustments in either direction if targets were to change.

As a practical matter, iStock couldn't handle the back payment of EL bonuses correctly (forget the timeliness issue, forget the fact that until contributors pointed out that they "accidentally" pushed the new code out months early, they couldn't calculate the correct amount). The reply to my support ticket pointing this out was that as they'd overpaid, they were going to let the mistake stand. If they can't handle something like that, I'd assume that retroactively changing royalties would be a big struggle.

There is nothing contributors have in the way of stats that can reliably show an accurate RC total (even if you wanted to go crazy and calculate everything by hand, you don't have the credits spent for any ELs, don't have any stats on credits for files that went into or out of Photo+ or E+ or any other collection, and so on). Which means we'd largely have to take IS's word for it that anything they said was owed really was. There's nothing about RCs in the downloadable stats - just what shows up in the web interface.

It is pretty sad that the accounting of money and stats in contributor accounts is in such a primitive state.

Slovenian

« Reply #39 on: July 08, 2011, 03:07 »
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Lol I misread it in the first place (I was thinking of 4th of June). I'm not a yank so it totally slipped my mind that it's the date of a national holiday. It's great seeing them keeping our money till the last possible day as usually. I should have gotten that raise 3 months earlier >:( (but of course they didn't stick to the RC announcement dates. Twice).
Congrats on getting your target early.In future it's always best to raise a ticket to support via the help tab.Not sure what you gain by raising the point on an independant  forum !
BTW-i'm sure the staff pay for there own holidays out of there salaries  ::)

The point is I won't be getting anything other than a generic answer from the IS staff, besides that I'd probably get the reply after they'd finally sort it out. I wondered (in the OP) if any of you got it. Such threads are a no-no on IS and Lobotomized immediately.

I wouldn't be so sure, how can you explain all those delays? :) Anyway they're holding on to my money from April and I'm sure many reached their targets sooner, some may have reached their 2nd bump in all that time and I don't have to point out they're waiting for a lot more money than I am. IS is financed by us interest-free. Now that is how you run a business! Great for achieving short term goals and burn in the long run ;)

I just found this in the IS thread:"Posted By Lobo:
I suggest contacting Contributor Relations directly. Im certain they will be able to sort the date vs. Rc update issue out for you.

So... I tried that. But I guess I didn't word my question properly as I got a rather generic reply twice that didn't answer my question. I guess I'll find out the answer when we receive the retro-payments, but it would be nice though if I could calculate exactly how much I should receive...
"


 You see what I'm talking about?!? LOOOOOOOOL! I really know their game, I can spot such a rip off from a kilometer away;). And the poor girl is still blaming herself for getting 2 generic replies  ;D . I guess she really feels like being employed there and therefore the need to be humble and to swallow whenever IS is making a fool of her (it's replies like that are as well as Lobo's attitude).
« Last Edit: July 08, 2011, 16:26 by Slovenian »

Slovenian

« Reply #40 on: July 10, 2011, 05:37 »
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Sunday and still nothing. They're just unbelievable.

« Reply #41 on: July 10, 2011, 05:53 »
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'If that is so (and I really don't know) then wouldn't any subsequent adjustment to the RC requirement for 2012 cause absolute havoc in their accounts department, because pay rates for the entire year would have to be retroactively adjusted? '

Yes, absolutely.  I think, however, that the number or contributors who will exceed the previous years performance to jump up a level during the year will be relatively small.  Including aoenf here as one.  So hopefully they would be able to handle that.  I think in the future, the little perk of reaching next years levels early will probably go away.

Slovenian

« Reply #42 on: July 11, 2011, 17:18 »
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I just got half of what they owe me for months. So it looks like I'll have to wait for a few weeks after opening the ticket to get the rest from those rip offs. Our interest free loan has been prolonged. Anyone else giving them an extension?

« Reply #43 on: July 12, 2011, 10:36 »
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Several people apparently got the wrong amount. One person thinks it's way too much and several others think it's very much under what it should be.

And as we have no stats on RCs, no detailed accounting when these "admin adjust" amounts show up on the CSV, who can tell?

Slovenian

« Reply #44 on: July 13, 2011, 09:21 »
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I get less than half of what I should have gotten. I guess they're so stupid (or desperate) they're counting on ppl being unable to do the math. Or just so incompetent. In a case I've no idea how this clowns ever made it to the top (luckily they're being pushed from the first spot so I'm getting more elsewhere)


 

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