Author Topic: LO offline? (Read 8382 times)

Greg Boiarsky · « **on:** December 12, 2006, 13:03 »

Haven't been able to get on the site all morning. Anyone else having this trouble? Is it related to the server upgrade problems they've been having?

leaf · « **Reply #1 on:** December 12, 2006, 13:15 »

they are having a scheduled downtime.

From their blog

Quote

This is just a heads up that very late tonight (after midnight) and possibly on into Sunday we will have some scheduled downtime for hardware upgrades to increase our storage capacity.

Update: There were evidently some hangups during the installation, so this didn't go quite as planned last night. I will be scheduling a new downtime once I have some more information.

and

Quote

OK, well, in a way it's scheduled, in that it's fifteen minutes from now, at 11:30 PM Pacific time. The site should be back up within an hour from then, so at the latest, 12:30 AM Pacific. Thanks for your patience.

Update: Well, took a touch longer than expected, but should be ok now. Sorry for the delay.

Greg Boiarsky · « **Reply #2 on:** December 12, 2006, 13:54 »

Still down . . .

petermccue · « **Reply #3 on:** December 12, 2006, 14:21 »

Hm.. LO's up for me...

Victoria

Greg Boiarsky · « **Reply #4 on:** December 12, 2006, 15:38 »

Yup--back up. And I got a sale?!!?!?

Greg Boiarsky · « **Reply #5 on:** December 14, 2006, 18:31 »

I'm running into a problem I had back last summer, but last time with StockXpert. LO refuses to load over my home network, but I can easily get into my account from other networks and local cafe hotspots. At home, my IP is Qwest.

Has anyone else had this trouble with LO? If so, what is your IP?

Sandralise · « **Reply #6 on:** December 14, 2006, 22:17 »

I have not been able to log on for about 4 days now. I have Firefox 5.0. I deleted network cache, cookies and even went for help on Firefox forums and still no solutions.

Not quite sure what to do now.

Greg Boiarsky · « **Reply #7 on:** December 14, 2006, 23:04 »

Bryan--have you heard of any IPs blocking your site?

bryan_luckyoliver · « **Reply #8 on:** December 15, 2006, 13:07 »

Hi Guys, we changed our IP address on Monday to hook up our SAN. I'm wondering if somehow the DNS hasn't propagated in some locations. Our TTL was set to 5 mins. Where are you guys located with problems?

Bryan

bryan_luckyoliver · « **Reply #9 on:** December 15, 2006, 13:23 »

http://216.151.162.10

If you can access this IP, then somehow the DNS records haven't been updated with your ISP. Let me know if this works.

eendicott · « **Reply #10 on:** December 15, 2006, 14:48 »

Quote from: Professorgb on December 14, 2006, 18:31

At home, my IP is Qwest.

Professorgb...send me an email (click on the envelope under my userid) if you continue to have a problem with your ISP. My day job is in the big brown building with the blue sign a little south of you

eendicott · « **Reply #11 on:** December 15, 2006, 15:50 »

Bryan - I work at Qwest and I just went through our internal help desk to try to figure out what the problem is. The folks on my end are telling me that the issue is with whoever hosts the site, not with Qwest or DNS updating. I work in the main office and I can't access the site using either FireFox or IE. The tech I spoke with on the telephone indicated she couldn't access the site either.

I'm not a telecom techie (I work in the Finance Area) so I can only relay what they are telling me. I wish I could help more.

Forgot to mention - the telephone number for help for business customers is 800-603-6000 maybe they can work it out with the hosting company?

eendicott · « **Reply #12 on:** December 15, 2006, 16:53 »

Bryan - an update. I just got home from work - I use Comcast as an ISP (don't tell my boss). I got to the site just fine without a problem. This may be specific to Qwest customers.

Sandralise · « **Reply #13 on:** December 15, 2006, 17:27 »

I live near Montreal, Quebec, Canada. I am not quite sure the name of my IP address (feeling quite stupid where to look)?
Maybe someone can guide me where to look

If I understand properly it would be Bell Sympatico

bryan_luckyoliver · « **Reply #14 on:** December 15, 2006, 17:33 »

Ok, guys thanks for the update. We're working with our hosting team to get to the bottom of the issue.

yingyang0 · « **Reply #15 on:** December 15, 2006, 17:48 »

Quote from: Sandralise on December 15, 2006, 17:27

I live near Montreal, Quebec, Canada. I am not quite sure the name of my IP address (feeling quite stupid where to look)?
Maybe someone can guide me where to look
If I understand properly it would be Bell Sympatico

People on this thread seem to have ISP and IP mixed up. Your ISP is your Internet Service Provider. Your IP is your Internet Protocol address. The IP is number. Here is a site that will give you your IP address: http://www.lawrencegoetz.com/programs/ipinfo/

smitea · « **Reply #16 on:** December 15, 2006, 20:28 »

hi all i live in grimsby ontario canada and i cant logg in either for about 4 days now

cogeco is my service provider high speed
ip is 24 150 159 39

bryan_luckyoliver · « **Reply #17 on:** December 16, 2006, 00:49 »

Ok gang, I really appologize for the connection problems. Right now it looks like it has something to do with the company that provides the connection to our hosting partner. It's only causing problems for less than 3% of people. Very strange. We're on it though.

I'd like to say we have control of this situation to fix the problem immediately, but we're at the mercy of our vendor's vendor (and potentially another company down the chain). We're pushing hard to get a fix.

Bryan

leaf · « **Reply #18 on:** December 16, 2006, 04:17 »

i live in norway and lucky oliver seems to be getting through here.

bryan_luckyoliver · « **Reply #19 on:** December 16, 2006, 12:13 »

Ok, it looks like we found the problem. It turns out that Qwest didn't have the IP information, so those providers that are on their backbone were not displaying www.luckyoliver.com. It's been fixed, but it might take 48 hours to take effect in some areas. For others it will be immediate.

The beauty of the internet is that you can get to a website from anywhere in the world. The bad news is that web sites are dependent on a chain of vendors that complete the network. In this case there are at least four companies in the chain that are responsible for insuring an IP is served up properly to your local computer. Luckily this is a small few that were having problems.

Thanks for all the information! Your help was extremly valuable.

dbvirago · « **Reply #20 on:** December 16, 2006, 22:25 »

Just found this thread. Having problems off and on all day. Whether through the IP address or domain name, I get Status: 500 Internal Server Error about half the time.

Typically this is a server problem not connection. I got there, but the server couldn't return the page. Don't know if this is related to above.

A tracert gets to the site fine with no bad hops

Also, fyi, ftp is also unavailable.

smitea · « **Reply #21 on:** December 17, 2006, 21:32 »

sorry not fixed for me ...but i idnot wait the full 48 hours yet
tomorrow will try again

bryan_luckyoliver · « **Reply #22 on:** December 18, 2006, 01:21 »

I posted this on our blog. I want to make sure people here also get the information.

Ok gang, I’ll give everyone an update on a couple problems we had last week. Needless to say, it’s been a bit frustrating, but I want to let people know we’re working hard to get things resolved. I’ll outline the issues so nobody is left in the dark.

1.   Saturday we had an application error (500 Internal Server Error). It was sporadic throughout the day. The problem was resolved early this morning. It affected all users. We transitioned our files over to our new SAN on Friday night which caused problems for our application. This shouldn’t be a problem in the future.

2.   Website connection issues. We transitioned to a new IP on Monday of last week. 95+% of users are fine. However, a few customers are unable to access www.luckyoliver.com on certain networks (Qwest is one of them). We are going to shift back to the old IP address to resolve the issue. This should happen within the next 24 hours. We’re working with our hosting provider to fix the problem.

3.   Login issues. We transitioned to a secure login over a week ago. We also voided cookies. Two problems now exist, but we’ve isolated the issues.1. Deleting your LuckyOliver cookie corrects the problem. 2. If that doesn’t work and you use Internet Explorer on a PC, check your security software. Set luckyoliver.com to the allow list. These issues affect less than 1% of people.

4.   Email went down Sunday night. If you haven’t heard back from me, please be patient. I’ll make sure to get back to you once we’re back up.

I appreciate everyone’s help- we’re going to get things back in order.

leaf · « **Reply #23 on:** December 18, 2006, 03:03 »

thanks for the update

Sandralise · « **Reply #24 on:** December 18, 2006, 08:35 »

I still can not access the site. I also deleted cookie and still no luck.
Hopefully it will change by the end of the day.

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Author Topic: LO offline? (Read 8382 times)

Greg Boiarsky

leaf

Greg Boiarsky

petermccue

Greg Boiarsky

Greg Boiarsky

Sandralise

Greg Boiarsky

bryan_luckyoliver

bryan_luckyoliver

eendicott

eendicott

eendicott

Sandralise

bryan_luckyoliver

yingyang0

smitea

bryan_luckyoliver

leaf

bryan_luckyoliver

dbvirago

smitea

bryan_luckyoliver

leaf

Sandralise

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