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Author Topic: SS has become completely non-functional. Cannot even start up anymore? Help?  (Read 2432 times)

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« on: October 14, 2019, 17:10 »
0
It's been a couple of weeks now that I cannot even launch the program. I have uninstalled and reinstalled.  Nothing works. The program has become increasingly unstable of the past couple of months, with several functions stopping.  Is anyone else having these problems?


« Reply #1 on: October 15, 2019, 03:54 »
0
What does happen exactly when you try to launch it?

« Reply #2 on: October 15, 2019, 16:06 »
0
This is what happens.


« Reply #3 on: October 16, 2019, 09:48 »
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How can I get faster help than this forum?  Waiting days between responses is not working.

« Reply #4 on: October 16, 2019, 22:24 »
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Well, it started working tonight for no reason.  Guess whatever was wrong with the servers got fixed.

« Reply #5 on: October 19, 2019, 05:09 »
+1
I apologize for the delayed response.
You can contact me via Telegram (Netherspite, the fastest way) or e-mail ([email protected]). This forum apparently doesn't send notifications when there are new messages, hence the delays.

So, this error has nothing to do with the servers, it's something local to you that was blocking the access to the server I'm afraid.

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #6 on: November 11, 2019, 11:30 »
0
I apologize for the delayed response.
You can contact me via Telegram (Netherspite, the fastest way) or e-mail ([email protected]). This forum apparently doesn't send notifications when there are new messages, hence the delays.

So, this error has nothing to do with the servers, it's something local to you that was blocking the access to the server I'm afraid.

Well that's not going to help us much? Here's mine, hasn't worked for weeks, updates froze.

I uninstalled, re-installed.



Tried that twice and both times it fails at file 422?

« Reply #7 on: November 12, 2019, 23:46 »
0
@Uncle Pete

It's a network error.
Please try the following:
- restart your router;
- disable firewall on your router;
- disable antivirus;
- try on another ISP or a mobile internet connection.

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #8 on: November 13, 2019, 08:30 »
0
@Uncle Pete

It's a network error.
Please try the following:
- restart your router;
- disable firewall on your router;
- disable antivirus;
- try on another ISP or a mobile internet connection.

Then after can I enable my firewall and antivirus again? Another ISP? So I should take my desktop to McDonald's?  ;D

Thanks for the help. Can you explain why normal computer operations have to be disconnected to make the update work? Seems kind of unusual that anti-virus and firewall protection have to be stopped to make the software work?


« Reply #9 on: November 13, 2019, 10:53 »
0
@Uncle Pete

It's a network error.
Please try the following:
- restart your router;
- disable firewall on your router;
- disable antivirus;
- try on another ISP or a mobile internet connection.

Then after can I enable my firewall and antivirus again? Another ISP? So I should take my desktop to McDonald's?  ;D

Thanks for the help. Can you explain why normal computer operations have to be disconnected to make the update work? Seems kind of unusual that anti-virus and firewall protection have to be stopped to make the software work?

Firewalls on routers do not have any useful functionality, mostly they hurt connections of your apps.

If you don't have an alternative ISP you can try USB internet tethering from your phone.

No normal operations should be disconnected, only something that blocks the connections without any reason.

StockSubmitter has quite small target audience (there are only so many microstock contributors in the world) so antivirus/firewall devs normally don't care to add it into white lists so their false positive reactions are not corrected by anything...

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #10 on: November 17, 2019, 16:45 »
0
@Uncle Pete

It's a network error.
Please try the following:
- restart your router;
- disable firewall on your router;
- disable antivirus;
- try on another ISP or a mobile internet connection.

Then after can I enable my firewall and antivirus again? Another ISP? So I should take my desktop to McDonald's?  ;D

Thanks for the help. Can you explain why normal computer operations have to be disconnected to make the update work? Seems kind of unusual that anti-virus and firewall protection have to be stopped to make the software work?

Firewalls on routers do not have any useful functionality, mostly they hurt connections of your apps.

If you don't have an alternative ISP you can try USB internet tethering from your phone.

No normal operations should be disconnected, only something that blocks the connections without any reason.

StockSubmitter has quite small target audience (there are only so many microstock contributors in the world) so antivirus/firewall devs normally don't care to add it into white lists so their false positive reactions are not corrected by anything...

Interesting and the last one makes the most sense. Maybe I'll turn off the AVG and launch the software and see what happens.

Thanks for explaining.


 

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