Unfortunately, that's not possible I'm afraid.
However, I don't quite understand what data did you lose exactly? Metadata of your content has nothing to do with backups as it's stored in the JPEG files themselves and will not be lost no matter what happens with the program and it's configuration.
The only information that could get lost is your release database. In that case there are several things you can try to restore it.
Please let me know what information did you lose exactly?

It means that you (or other software) has either removed or overwritten the JPEG files (since the metadata is stored in JPEG files).

OOPS!  My Bad.  I moved the files to a different folder then I remembered.  Sorry for the bother.  Thanks for the help.

On a side note.  I recently upgraded to the basic plan  (100 monthly uploads).  If I decide to upgrade to the next level (250 uploads a month) can I do so and have the fee applied to the basic plan (4 euro) applied towards the upgrade?

Yes of course, you can upgrade to another plan by paying the difference in their prices. So if you do so, 6 EUR will be charged from your account balance and you will have +150 submissions for the rest of the current 30-day period.
Please note that you won't be able to switch back to the Starter plan unless you purchase a new 3-month package because this plan is promotional.

Yes it's caused by the installer being not signed.
You can ignore this warning safely, click more info and run anyway.

Hope you are having a good Memorial Weekend.  Just wanted to tell you that I installed the new SS version.  I backed up my configuration before upgrading, but I cannot restore that configuration to the new SS.  Any thoughts?

I'm not living in the US, but thank you anyway

Please install back the old version, restore the configuration there and then install the new version - they've fully compatible in terms of configuration unless you're using Master Password feature. If you are using it, please disable it first before installing the new version.

Quote from: Niakris on May 28, 2019, 09:17

unless you're using Master Password feature. If you are using it, please disable it first before installing the new version.

How do I disable the master password?

Click the button to set up the master password in settings and enter an empty one.

Quote from: Niakris on June 09, 2019, 20:01

Quote from: thenatureguy on June 09, 2019, 13:34

Quote from: Niakris on May 28, 2019, 09:17

unless you're using Master Password feature. If you are using it, please disable it first before installing the new version.

How do I disable the master password?

Click the button to set up the master password in settings and enter an empty one.

No such button exist that I can find.  Can you give me a screenshot of it?

It's on the Features tab.
If there is no such button then you've probably restored a worker configuration archive previously.
In this case there is no way to disable it and you need to get a new worker configuration archive from the person who gave you the previous one.

Okay.  Since I could not get the legacy version to work, I decided to try the New version again.  After an uninstall of the old version and PC clean up, I downloaded the New version and installed it.  Of course, I had to get past the windows "Invalid Certificate" warning (you really need to fix this.  Security is important these day). 

Upon launching the fresh install of the new version, it downloaded the 425 program differences. It came up to the login screen and already had my account information prefilled in the fields.  So this means that the program is storing this information on my PC somewhere that it is not deleted when you uninstall the old program.  I ran a feel system cleanup cleaning all catches and histories before installing the program, so that is not where this information is stored either.  I also ran a registry cleanup and fixed all errors, so it is not stored in the registry where Ccleaner can find it.

 So, I clicked on the, "Start Without Registration" option.  I was then presented with the "Master Password" window.  I typed in "RESET" and clicked OK.  The program launched.  I closed the program and restarted it. 

The program launched, this time the login boxes were empty and "Start Without Registration" was selected.  I clicked OK.  The program started without asking for the Master Password.  I tried to restore a backup I made with the NEW version I made on 06/09/2019, before I uninstalled it to install the legacy version.  This backup included all of the login information for the agencies I have accounts with.  The program closed and did not restart. 

I manually restarted the program.  My correct information was prefilled on the login screen.  I logged in with my account.  I was asked for the master password.  I entered it and logged in. No agency or any other information was restored. 

I entered my Shutterstock account information in under Settings/Agency' Setting and clicked saved.  I selected the checkbox next to Shutterstock under SUBMIT, and clicked the submit button.  That brought up the Shutterstock Captcha, which I completed and click okay.  The processed finished but did not import my earnings total from my shutterstock account.

I closed the program and restarted.  Upon restart, my shutterstock account information was gone and the program was back to like a fresh install.



Okay.  This is not good.  I am working my butt off trying to get this dang program to work and it refuses to work, no matter what I try.  Getting very frustrated here.  I am spending more time trying work out problems with your program then if I was uploading pictures manually.  It is costing me time and money (loss of earnings).