pancakes

MicrostockGroup Sponsors


Author Topic: Unsupported Video Format and No Country Specified  (Read 2404 times)

0 Members and 1 Guest are viewing this topic.

« on: March 02, 2017, 02:52 »
0
Hi Niakris, and all you guys on the forum.

What a great piece of software this StockSubmitter - marvelous.

Just a couple of issues which I need to show a screenshot of so you can understand and diagnose the problem - where can I upload the screenshots?

Also I am just a bit concerned that on the Stocksubmitter website there is no 'Contact Us' - it isn't working. I want to make sure there is genuine support for this software before I start paying a subscription for unlimited uploads.

Thanks
Jay



« Reply #1 on: March 02, 2017, 03:06 »
+1
Hi Jay :)

For support you can contact me via e-mail [email protected] or Telegram Netherspite.
Also you can post a thread here or PM me on this forum.
Another option of contacting the support is Live chat available using a corresponding button in the program.

Speaking of problems you have mentioned in the thread title:
1. You can specify a country in "Other parameters" - "Other metadata".
2. If the program says that the video format is unsupported you can check the tooltip to the file and the tooltip to the agency name in the program to see the video format your file has and the formats accepted by the agency.

« Reply #2 on: March 02, 2017, 03:27 »
0
Thanks Niakris - email sent. J.


 

Related Topics

  Subject / Started by Replies Last post
19 Replies
7984 Views
Last post June 01, 2008, 04:46
by Sinatra
1 Replies
4800 Views
Last post June 16, 2014, 05:48
by Mantis
2 Replies
2495 Views
Last post August 20, 2018, 02:30
by Brightontl
7 Replies
2069 Views
Last post January 07, 2019, 18:22
by grejak
0 Replies
1453 Views
Last post June 04, 2019, 15:04
by indust

Sponsors

Mega Bundle of 5,900+ Professional Lightroom Presets

Microstock Poll Results

Sponsors

3100 Posing Cards Bundle