To all Panthermedia-contributors: PM pulls a portion of the revenue back. Apparently there were problems with a sale partner. Check your sales summary for 2015 and 2016! 

I'm minus 10.-Euro, so have to sell images now to make for their negligence??

The title of this thread says all you need to know....

I cancelled my account with them yesterday (because of this), they replied promptly (within 24 hours).

Be aware that the removal of your photos from Partner sites will take up to six months.

The dice was cast for me some month ago. But my account is still open and I can't wait, that it will cancelled finally. Hope they pay me my revenues. I see the risk that I have to send money to them afterwards.

The dice was cast for me some month ago. But my account is still open and I can't wait, that it will cancelled finally. Hope they pay me my revenues. I see the risk that I have to send money to them afterwards.

They wil pay but they will also remove German income tax from the earnings

Quote from: Ploink on July 15, 2016, 08:04

I cancelled my account with them yesterday (because of this), they replied promptly (within 24 hours).

Be aware that the removal of your photos from Partner sites will take up to six months.

What is the way to cancel the account?
How did you do that?

I just replied to the e-mail they sent me regarding the "adjustments" and asked for termination and removal of my photos from PM and all Partner sites. They answered - in the affirmative - within 24 hours.

Yes, I will ask the -10 Euros they owe me

Quote from: Ploink on July 15, 2016, 08:04

I cancelled my account with them yesterday (because of this), they replied promptly (within 24 hours).

Be aware that the removal of your photos from Partner sites will take up to six months.

I'm not with PM but I wonder if this is stated in their terms when you sign up.  I ask because if that is indeed the case, PM should provide you with a list of their partner sites so you can personally verify the images are removed. Otherwise, how would you ever know if your images were removed?

I had a case a couple of years ago where I closed an account and someone sent me a link months later of a site that was selling my underwater work.  After I inquired, sure enough it was a partner site to the one I closed months earlier.  After I contacted them, they said sorry, we will remove them promptly and they did. But the point is they kept selling. Wouldn't an API set up deactivate images instantly on partner sites? I assume each partner site has their own terms, too, which complicates the whole area of image management.

I signed up with them in 2008, I think, and I don't think there were any Partner sites at that time. Technically you're right of course, but at the rate they are selling my photos on their own as well as on the Partner sites they are welcome to have them... I didn't just say that out loud, did I? 

Following up from this if any of you have deleted images from Panther Media as I did when they changed their terms last April then go check and see if they are continuing to sell your deleted images through other agencies.

I found my images were still up for sale with one of their distributors 19 months after Panther confirmed in writing they were deleted from their own database and API distributors.

Of course they may have made sales but I'll never know as my Panther account was closed and Panther are so far not responding.

Though I know they have reacted to my email because the API distributor confirmed they had received a request from Panther to have the images deleted.

Effectively Panther Media kept any money that might have been made which is fraud as well as breach of copyright.

I have emailed them and so far they have not replied.

This is untrustworthy practice

Wow! I just checked. I closed my account more than a year ago but my portfolio is still online there. I can't log in because my account no longer exists. Sheesh. I just emailed. I wonder if they will give me any sales over the last year or just say "sorry bout that".

Well I will be going through the TOS and my old emails thoroughly and I will see what they say. The hard part is the legalese of some of these contracts. I have little faith that I will see a dime, but we shall see. 7k + images for more than a year...

Wow! I just checked. I closed my account more than a year ago but my portfolio is still online there.

According to the Author Licence Agreement:

7.7. PantherMedia shall remove all Contents by the author by the end date of the contractual relationship. From the end date of the contractual relationship onwards no usage rights will be granted to third parties with the exception of 7.8.

7.8 Exceptions from the deletion and licencing of Contents:
(a) The thumbs for the Contents will not be deleted but remain on the servers of PantherMedia in a separate area.
(b) Contents which have been licensed to customers will not be deleted but deactivated. The related data will be kept for administrative and tax-law purposes and for purposes of liability for defects but can no longer be viewed in the public area.
(c) Contents which are being used in the context of streaming offers shall remain on the servers of PantherMedia for a period of 24 months beyond the end of the contractual relationship and will continue to be displayed on customer pages during this 24 month period. Further licensing of such Content to clients shall not be possible. The payment of any royalties due to the author from this period can be requested in writing after the end of the 24 month period. At the end of the 24 month period the author grants PantherMedia the following right:  At the end of the 24 month period PantherMedia has the option for a two week period to purchase at the fee of a single standard subscription download per streaming use a license to enable the continued provision of the streaming service. The exercise of this right hast be made in text form within the aforementioned 2 week period. To meet the 2 week deadline PantherMedia�s communication must have been delivered to the author by the last day of the two week period. With this license fee all claims shall be satisfied. These images remain on the servers of PantherMedia and will continue to be displayed on customer pages with a time limit.

Source: https://agenzia-di-stock.panthermedia.net/cms/author-contratto/