Author Topic: Payoneer charged me 85 USD and they don't know why (Read 12607 times)

luiscastor · « **on:** October 04, 2018, 15:04 »

Today I checked my balance and to my surprise, my balance was $85 less than expected. Looking into my history it does not show any movement. Later, I contacted Payoneer by chat and phone asking why.

They didn´t know the reason but they knew that the charge was made by them. Now I need to wait for an email with an explanation next week. I´m very disappointed with Payoneer. Please check your balances and think twice before leaving money into your Payoneer account.

SpaceStockFootage · « **Reply #1 on:** October 04, 2018, 21:30 »

Heard something similar the other day... the person was on a business account and hadn't used it for a certain amount of months, so was charged a non-usage fee. Could be that?

BaldricksTrousers · « **Reply #2 on:** October 05, 2018, 02:23 »

Quote from: SpaceStockFootage on October 04, 2018, 21:30

Heard something similar the other day... the person was on a business account and hadn't used it for a certain amount of months, so was charged a non-usage fee. Could be that?

A "non-usage fee"? Taking people's money because you haven't had to do anything for them? That's pretty dubious. However, for me Payoneer is the only available option.

Fairplay · « **Reply #3 on:** October 05, 2018, 04:10 »

They call it Inactivity fee ($3) and that's the reason I won't use Payoneer in the future.

"20.1 A monthly inactivity fee may be collected if no transactions and no payments have been allocated to Your Card in the last thirty (30) days. If the inactivity fee is assessed, the charge will be recurring each month, unless funds are added and as long as the balance on the Card is more than zero."

Artist · « **Reply #4 on:** October 05, 2018, 04:19 »

Quote from: Fairplay on October 05, 2018, 04:10

They call it Inactivity fee ($3) and that's the reason I won't use Payoneer in the future.

"20.1 A monthly inactivity fee may be collected if no transactions and no payments have been allocated to Your Card in the last thirty (30) days. If the inactivity fee is assessed, the charge will be recurring each month, unless funds are added and as long as the balance on the Card is more than zero."

This is a direct loot, they are forcing customer to do transaction even if they don't want.

SpaceStockFootage · « **Reply #5 on:** October 05, 2018, 07:00 »

Yeah, if you've got the business account version then the $3 changes to $50/$100.

luiscastor · « **Reply #6 on:** October 05, 2018, 15:43 »

I only receive my payments there and withdraw the money to a bank account each month. Could that be inactive???

k_t_g · « **Reply #7 on:** October 05, 2018, 22:39 »

I hope that PayPal doesn't get any similar ideas.

luiscastor · « **Reply #8 on:** October 09, 2018, 12:03 »

Has been more than 2 working days and they still don´t know the reason why they charge me $85 USD and now they don't even give time on when I am going to know the reason. I was a user of several years but the customer service is useless. Changing to PayPal at the moment, they are not the best but at least they give you an answer when they say they will.

k_t_g · « **Reply #9 on:** October 09, 2018, 22:48 »

Maybe you can always juggle your money back and forth every few months that is if your are allowed 2 accounts? That is if you suspect that be the reason why they are removing money they shouldn't.
Its worth a try. $:-\$

trek · « **Reply #10 on:** October 09, 2018, 23:47 »

They need to tell you what the charge is for or give you a refund.

Is it possible a agency clawed back the money?

luiscastor · « **Reply #11 on:** October 10, 2018, 18:49 »

They know that the charge was made by Payoneer, but they don´t know why =/

Artist · « **Reply #12 on:** October 10, 2018, 19:57 »

Quote from: luiscastor on October 10, 2018, 18:49

They know that the charge was made by Payoneer, but they don´t know why =/

When they do not have any valid reason for the charge, aren't they refunding it?

Uncle Pete · « **Reply #13 on:** October 11, 2018, 10:13 »

Quote from: Artist on October 10, 2018, 19:57

Quote from: luiscastor on October 10, 2018, 18:49
They know that the charge was made by Payoneer, but they don´t know why =/

When they do not have any valid reason for the charge, aren't they refunding it?

WINNER!

MysteryShot · « **Reply #14 on:** October 14, 2018, 14:00 »

Im actually thinking switching to Payoneer from Paypal, because i get a Debit card from Payoneer, where on Paypal you can not withdraw to a Debit card here in EU and other European countries.

But the non activity fee is worrysome

luiscastor · « **Reply #15 on:** October 17, 2018, 23:11 »

Almost a month and I'm still waiting. No explanation, no money at the moment. The customer service answer is "a special department is reviewing it, they will let you know". Switching to Paypal

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Author Topic: Payoneer charged me 85 USD and they don't know why (Read 12607 times)

luiscastor

SpaceStockFootage

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Fairplay

Artist

SpaceStockFootage

luiscastor

k_t_g

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trek

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Uncle Pete

MysteryShot

luiscastor

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