I want to take a moment to apologize for the confusion of our forum being closed. It is open, but only to those that have a ktools.net account. We don't allow direct signups on the forum, but you can signup at ktools.net and that account will also create a forum account for you automatically. Then you can just log into the forum using your ktools.net account email/password combo.

I know a lot of you stock folks don't want to hear this but selling events is the way to go. I see a lot of people have success at selling events, and that is for obvious reasons. Selling stock is a lot harder to do cause it takes a lot of advertising, as well as trying to get a few landed clients that will keep coming back for more on projects they do.

@ThomasAmby
If you get red X's on your store the best thing to do is right click on the red X, and click on properties. Copy the URL to the image, it should look like http://www.---your--site--.com/image.php?src=X (where X is an id number).
Paste that URL in your browser and try to view the photo outside of the page. When doing this it may report errors to you. Then you can follow those errors to see what the cause is. The most common two causes for this is the SEO feature was turned on in the settings, yet the server can't handle or is not setup to do mod_rewrite of the URL's. The second common issue is the error_reporting setting in PHP is turned up to high, set that setting to around 2039 (or completely turn it off for better security). However if you run into issues you will need to turn it back on for debugging. (after typing this up I seen you already posted again about the error_reporting, sorry for duplicating this)

@lisafx
If you submit a support ticket during our business hours we will usually answer right away. If you contact us on the weekends the response may or may not happen as soon. Just depends if any of us are in the office on the weekend.

@Whiz
To make the search term type a default you will need to edit the search_bar.php file.
You will see this:
<select name="match_type">   <option value="all" <?PHP if($_SESSION['search_match_type'] == "all"){ echo "selected"; } ?>><?PHP echo $search_match_all; ?></option>
<option value="any" <?PHP if($_SESSION['search_match_type'] == "any"){ echo "selected"; } ?>><?PHP echo $search_match_any; ?></option>
<?PHP if($setting->hide_id != 1){ ?>
<option value="id" <?PHP if($_SESSION['search_match_type'] == "id"){ echo "selected"; } ?>><?PHP echo $search_match_id; ?></option>
<?PHP } ?>
<option value="exact" <?PHP if($_SESSION['search_match_type'] == "exact"){ echo "selected"; } ?>><?PHP echo $search_match_exact; ?></option>
</select>
Right above that code put in this:
<?PHP
if(!$_SESSION['search_match_type']){
$_SESSION['search_match_type'] = "exact";
}
?>
That should make it so that when a new visitors visits, the search type is set to exact to start with.

@everyone else
Even though we don't offer direct customization support we do make articles on customizing and those can be found in our FAQ area here:
http://www.ktools.net/photostore/support.faqs.php?fid=
Example here is one that kind of tells what file is what in the store:
http://www.ktools.net/photostore/support.faqs.php?fid=165


I hope this helps, we appreciate your support in using our products.