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Messages - Jo Ann Snover

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6201
I would contact support ASAP, by phone if you can and a ticket if not.

I believe they have a maximum payout amount of $10,000, so unless you reached that amount and they automatically paid you as a result, this sounds like a problem.

Is Russian your language for the site? That e-mail address is the one legit confirmation notices come from. Here's my most recent request (in English)

"Thank you for contacting iStockphoto. We have received your request and will respond as soon as possible.
Your Ticket Number is #nnnnn
To add additional comments, visit:
http://www.istockphoto.com/contact_ticket_comment.php?id=(ticket ID here)
Please use this link to contact us with more information regarding this ticket. iStockphoto may not receive replies to this email because the address is not monitored.
You may also find answers to many common questions in our online FAQ:

Please visit: http://www.istockphoto.com/faq.php
      
Issue/Question:
Your payout request for $nnn has been sent. You can checkout the scheduled payout date for your request at: http://www.istockphoto.com//user_payout_report.php?userid=(my user ID)      

IMPORTANT NOTICE: This message is intended only for the use of the addressee, and may contain information that is private, confidential or otherwise restricted from disclosure.  If you are not the intended recipient, any distribution or copying of this communication is strictly prohibited.  If you have received this in error, please notify iStockphoto.com immediately by contacting [email protected]"

6202
...The master grand plan of this whole announcement is for iStock/Getty to flood the market of lower priced sites with the images that are available on Shutterstock, DT, FT, Canstock etc...  That way they will have a chance at diluting the market and maybe even offer lower prices for customers in order to hurt the competition with the same content for cheaper.  Non exclusives IMO are the main target of this and they know they can do it because most non exclusives have most of their images on so many sites that iStock calculates that one more site or multitude of sites wont be a burden since it will be automatically ingested, it will be instant dilution of the market.   Getty will offer competition from the bottom to the top.
...

All this is premised on the assumption that iStock can actually get the partner program transfer working - something that's been broken for a very long time. But for the sake of argument, let's assume that they can, and keep it working to deliver new content from iStock to the PP sites.

For all subscription sites, they need more than a good size, comprehensive library. They need a stream of new content - without that, existing subscribers get restive and at some point don't renew. What independents could choose to do, with some cost to them, but not as much as pulling their portfolios from iStock, is give new content to other sites first - for a few months - and only to iStock later.

When buyers see that so-and-so's great new content is on SS but not on Thinkstock, they may decide that switching isn't a great idea.

And as far as drawing buyers away from SS with cheaper content, there are already other cheaper sites and still SS thrives, so it remains to be seen if Getty can "kill" SS even with the addition of independent iStock content.

And I will get a huge laugh if the exclusive IS supporters of the partner program start wailing loudly when their PP sales drop because of all the new content in the program (which will of course happen). If they then pull out of the PP as the sales aren't as good, Getty will then make PP mandatory for exclusives. It'd be funny if it wasn't our livelihoods those jerks were messing with.

6203
...And by the way now it's clear that Photo+ collection was introduced in anticipation of this decision - they wanted us to lock in our files so we won't be able to delete them when they make changes to the agreement....

This just isn't the case. You can delete (deactivate) your files at any time with no notice, P+ or not. The only thing you can't do for 6 months is move a P+ file back to the main collection

6204
iStockPhoto.com / Re: Revised Artists Supply Agreement
« on: August 30, 2011, 11:19 »
...You ppl go all crazy about ...

You people? So you mean you're not a contributor? You're clearly a member here, so you can't be referring to members here as "you people".

If your point was that there are many different things that anger contributors, that's true, but it's like saying "The sun's hot" - we don't generally need to have that noted as it's taken as a given.

6205
iStockPhoto.com / Re: Revised Artists Supply Agreement
« on: August 29, 2011, 22:39 »
were we supposed to get an email about this?  because I only heard about it by coming here. 

pisses me off, really.  I will have to think about this before I decide what to do, right now I'm just too upset to make a rational decision.  I guess I sort of knew something crappy like this would happen. 


I did get e-mail, sent out this afternoon. Doesn't say much, but here it is:

"Revised iStock Artist's Supply Agreements

iStockphoto recently made some changes to our Artist's Supply Agreements (ASAs).

We ask that you take some time to read and respond to the revised agreements. You can read an overview of the most significant changes to the agreements and how they'll affect you here.

You have until 11:59 PM MDT, September 28, 2011 to agree to the revised agreements. You will be unable to upload new files until you have accepted the terms of all applicable agreements. If you have not agreed to the terms (or provided a notice of termination of the ASAs) by that date, you will be deemed to have accepted the new ASAs under the terms of the existing agreements.

Review the ASA Changes Now

If you have any questions or concerns about the new agreements, please
contact [email protected].

You will be prompted to review and accept the revised ASAs the next time you sign in to iStockphoto."

6206
I'm not happy but I'm staying. Too much of my income comes from iStock to leave (as I'm sure they realize). I won't lift a finger to help them, but I'm not going to hurt my income any further by pulling out.

The less money they make me, the easier they make it to leave them, but at the moment, they haven't cut my income enough to make it easy to walk away :)

I just hope that like a good movie plot, at some future time all the bad karma will come back to bite Getty on the arse.. Life doesn't always oblige that way, but one can only hope :)

6207
iStockPhoto.com / Re: Revised Artists Supply Agreement
« on: August 29, 2011, 19:51 »
@oxman:

If we're in the mood to call things by their true names, there's a ton of content on all the sites that's pretty average, and that includes large parts of the exclusive collection on iStock. And then there are people like me who did piss off by removing my files from the exclusive collection to the main collection & Photo+ (I had removed my Vetta files last September and opted out of Vetta/Agency at that time).

Did my files get less good when I switched from exclusive to non? Or is it that everything outside of Vetta/Agency is crap in your view?

And some of the crap is in the imported Getty Agency content, or Mr. Ed Stock's dull as ditchwater editorial content, all 17K+ files of which are exclusive plus.

I realize it's all about money, adapt or die, and on and on. That's why I dumped exclusivity as the "new and improved" iStock clearly wasn't for me.

What acts like sand in my undies is the idea that independents don't have the quality to be on the "premier" microstock site. That's just BS.

6208
iStockPhoto.com / Re: Revised Artists Supply Agreement
« on: August 29, 2011, 17:21 »
I just submitted cancellation for exclusivity. It is done. Then by 30 days I'll dismantle my portfolio . Getty, you really soured something good into a complete pisser.

Not sure what your plans are, but as an independent, iStock can be a significant part of your monthly microstock earnings. I completely get your anger with Getty (although I'd also add H&F to that) but there is life post-exclusivity. There are a number of us who have left since last September's bombshell - in my case my 30 day wait was up at the beginning of June - but most haven't left iStock completely, just left exclusivity.

6209
iStockPhoto.com / Re: Revised Artists Supply Agreement
« on: August 29, 2011, 16:07 »
Someone caught the fact that the new ASA doesn't include iStock as a contributor's agent, just distributor. Here is a brief blurb on the difference (in the US at least) between the two.

From that page "both the agent and the principal will have a legal duty. In particular, the agent is placed in a position where a high-level of responsibility and trust is imposed. This is known as a fiduciary relationship and certain obligations are placed on the agent regardless of any contractual responsibilities. The primary responsibility of the agent is to act honestly and in the best interest of the principal."

6210
iStockPhoto.com / Re: Revised Artists Supply Agreement
« on: August 29, 2011, 15:26 »
This doesn't really come as a surprise, but it certainly marks the end of an era.  Or the end of the tattered remains of an era, anyway.  

Like those seaside towns where everything's peeling paint and faded colors...

6211
iStockPhoto.com / Re: Revised Artists Supply Agreement
« on: August 29, 2011, 15:25 »
so will they give us notice when stuff will get moved to another site with an option to delete, or will they just move it?

Given they can't even send out e-mail to contributors about a survey I wouldn't be holding my breath. Google searches of the forum or a OUIJA board are our best bet.

6212
iStockPhoto.com / Re: Revised Artists Supply Agreement
« on: August 29, 2011, 15:13 »
I knew this was coming, but it doesn't mean I like it. However, until sales tank, my portfolio will stay at iStock.

Gotta love that little note at the bottom that says any content made available via the API may be at some new royalty rate. IOW they'll funnel the content wherever they please at whatever royalty they please.

OTOH, if they got the site working properly and consistently at got the sales volume up, I could be mollified somewhat.

6213
Image Sleuth / Re: Google Quick to Remove from Picasa
« on: August 29, 2011, 15:06 »
I also had a quick response from Picassa (couple of months back) to a DMCA notice.

Regarding smaller sizes being OK, I don't think that's the case. Hosting images in an album for download at 800 x 600 (for example) isn't what the license permits. From the iStock license:

"You may only use the Content for those advertising, promotional and other specified purposes which are Permitted Uses (as defined below). For clarity, you may not use the Content in products for resale, license or other distribution, unless (i) the proposed use is allowable under an Extended License which is available for the Content; or (ii) if the original Content has been fundamentally modified or transformed sufficiently that it constitutes an original work entitling the author or artist to copyright protection under applicable law, and where the primary value of such transformed or derivative work is not recognizable as the Content nor is the Content capable of being downloaded, extracted or accessed by a third party as a stand-alone file (satisfaction of these conditions will constitute the work as a Permitted Derivative Work for the purposes of this Agreement). For example, you cannot superficially modify the Content, print it on a t-shirt, mug, poster, template or other item, and sell it to others for consumption, reproduction or re-sale."

I would argue that under permitted use #3, "online or electronic publications" a Picassa album would not qualify - that's for something with some content other than the photos for download. It's only in that permitted use that the restriction of 1200 x 800 comes into play.

6214
...But obviously, I don't expect him to mention it in the interview. That is just PR...


I wouldn't expect Klein to bring problems up - I would expect an interviewer to do that though.

At Getty as well as at iStock there have been major upheavals with suppliers. There were no follow up questions about how long that "dividend" payment would keep H&F happy and what the issues with selling the company might be now, in 1/3/5 years time.

We have other examples (Mark Hurd at HP comes to mind) of established companies that made themselves look more healthy than they really were by looting something - in HP's case it was dropping R&D spending which is the lifeblood of continued success for a tech company.

Questions about what happens with Getty long term once H&F have their money and have moved on seem more than pertinent to me.

6215
When you lob softball questions at executives who are used to making everything sound happy-happy, you get a result like this.  When I think of all the pertinent questions - from a business point of view, forget that some lowly grunts who own the copyrights to everything in your microstock division aren't happy - that weren't asked, this looks like one of those publicity pieces that companies sometimes do.

Thanks for posting the link.

6216
Newbie Discussion / Re: Give up or not?
« on: August 28, 2011, 17:14 »
I had a quick look a the L20 user manual, and this seems to be a camera with no manual controls whatever. The only mention of ISO is that an idiot light saying that comes on when the camera has to adjust the ISO (automatically) because of low light. There is "auto" or various scene modes.

This really isn't the right sort of equipment to use for stock - even if you start with a point and shoot, you need something with more manual controls. My take would be that you'll spend so much time trying to work around the camera that it wouldn't be worth it.

6217
Photo Critique / Re: Need advice for submitting to istock
« on: August 27, 2011, 02:15 »
You've mangled the link to your gallery - correct link is here.

I wouldn't submit any of the individual images you picked out for an application. I can't make any comments on technical quality from such small sizes (we'd need to see the original image), but there aren't any standouts, IMO.

What combination of 3 was rejected before? You'll want to have 3 different types of shot (a portrait, a studio still life and a landscape, for example). Stay away from flowers, sunsets, puppies and kittens unless you have something exceptional. Your gallery has mostly travel images, and some could use a little post processing to make them more "stock-y". Perhaps you could find a friend to model for you to add a different type of image to your application set?

Don't sharpen and be sure to check the image at 100% for sharp focus, absence of noise and artifacts. You can use the iStock critique forum (you'd need to buy credits to be able to post) for additional help.

6218
iStockPhoto.com / Re: New Survey...
« on: August 26, 2011, 15:53 »
their ambitions to make spectacular short-term profits and sell the business on.


I think you have said similar before. I cannot find a link, sorry, but I believe it was either here or on the iStock forum. And I wondered then -- which bit of the business do you believe will be "sold on" - the portfolio of Getty brands as a whole or iStockphoto in isolation ?

Do you think that it is likely that iStockphoto would be sold in isolation when so much of what has happened over recent years seems to point towards stratifying and streamlining the various brands such that there is product available at all price points across various different models - whilst really they are all part of the same whole. The whole thing surely only works if they are all part of a whole.


I think the general assumption, based on what H&F does, is that it will sell what it acquired in 3-5 years (if possible) to make a profit and move on. Whether the pieces are sold separately or as a whole is only a matter of where they can find the best deal. I read one article about them that claimed their men's room urinals are named for deals that didn't work out.  Google brings up many articles about their other acquisitions and one has a picture of Mr. Hellman with some of his acquired wisdom.

The dividend recapitalization at the end of last year (talked about before here in another thread and in this article) suggest that they can't sell at a profit at the moment.

6219
If you are a member of the site you can use the forum private message feature to contact any other member. It is optional (in one's profile) to be notified via e-mail of a new private message, so if that's turned off and your user doesn't visit the forums, it might not be useful.

6220
iStockPhoto.com / Re: Is it not just a tad ironic....
« on: August 25, 2011, 16:13 »
It'd be like seeing a company that can barely keep their main site up and running, and which felt the need to reduce contributor payments to make themselves more "sustainable", start a new site called Feast (seemingly to do the community stuff they just destroyed at iStock).

To be fair, I did get my survey e-mail right at the beginning (although never a reply to my last support ticket which was just "disappeared" with no reply), but getting the contact sheet with this perky copy about this wonderful new site they're starting set back my attempts to avoid ranting about iStock and how angry I still am...

6221
I've had many scenic landscapes or Christmas images, but also an isolated tin can, a shipping label on a box and other things that seemed unlikely candidates.

If your goal is to get more extended licenses by targeting what you shoot, good luck - I can't see any clear dividing line between what sells as a regular license subject vs. ELs

6222
Do they know you are a professional photographer and sell your photos elsewhere?

I ask because I had a situation where I was contacted about more photos of a remodel I have for sale - it was for a book, not a newspaper. It's a long story and there was a hiatus during the recession when I thought they'd abandoned plans for the book completely. Then with new personnel the book was revived earlier this year. The new person sent me a release to sign where I was just to get credit.

I explained that although we hadn't gotten as far before as signing a contract, I sell my photos and would not allow them to be used for free + a credit. They then said that they did pay professionals although prices had dropped (they couldn't afford as much). I got $85 per photo.

I know it isn't exactly analogous but it's worth a try.

6223
iStockPhoto.com / Re: New Survey...
« on: August 24, 2011, 20:19 »
Great post Stan - I wasn't as detailed in my reply (but I used to be quite active in expressing my opinions via the forums and mentioned that almost everything I had to say had already been said there) but touched on most of what you mentioned.

I don't understand why they're having such a hard time getting surveys out to everyone - it'd be funny if this wasn't such a basic function; send e-mail to contributors. Has anyone seen any date mentioned by which they'll get back to us with what they learned and what they plan to do?

6224
iStockPhoto.com / Re: 'Edstock' now has over 15,000 files...
« on: August 24, 2011, 12:14 »
And the total is now 16,909 and Lobo has locked a thread "congratulating" EdStock on having the largest iStock portfolio.

Only 700+ downloads so far though. Two files are over 10 and the rest are in single digits.

6225
Veer / Re: Joining Veer
« on: August 21, 2011, 06:38 »
I have only uploaded a small portion of my portfolio and am on the fence about doing any more. The upload process isn't easy - think iStock not CanStock, although Veer does have FTP. 50 uploads a week, disambiguation of terms and a glacial (about a month) review process. They reject files that have sold well elsewhere and since June I've had 3 sales (on a total of about 100 files, not my whole portfolio) for a grand total of $5.25

Your mileage may vary...

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