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Messages - Jo Ann Snover

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6426
I don't buy this notion that contributors and company are both to blame for erosion of community cohesion and spirit.

Lots of people - like me - have just bailed from 95% of any iStock discussions and I don't see the great bounce back you'd have expected from dumping the nay-sayers and locking threads every time some poor buyer dared to complain.

The woo yay crowd has an open platform, but things are awfully quiet anyway.

6427
I think there's a 50/50 chance they'll actually announce this year's RC targets on Friday (per Joyze's promise 3 weeks ago on May 13th).

I think there's a good chance they'll be the same as last year because even though sales have nosedived for some people, they'll hope they can pocket some extra cash without too much fuss from the contributors they care about.

Argument will be that  they could have raised the targets but were being nice guys and kept them the same.

6428
iStockPhoto.com / Re: Istockphoto Best Match Tweak 5/27/11
« on: June 01, 2011, 11:24 »
Here's an update on the chart I've been keeping of various search terms and what is "regular" - i.e. not Vetta/Agency - in the first 200 photos searched by best match.

Sales today have been like a weekend...

6429
I think a general unease about how things are going, even among those who are currently doing OK, is part of it. Another is that it was a bit unfocused in presenting its point of view - not really anything you could rally around clearly given the mixed themes.

I also think the lock-happy mood of late discourages a vigorous back and forth about anything (something you might have seen on such a post a few years back). If I have something concrete to post about, I will, but otherwise there doesn't seem to be much point.

Obviously I don't feel like I was one of the lucky ones (although I'm not a sole-income-istocker), and any of those who did feel they were in the lucky group were perhaps sensitive enough to the general mood not to point themselves out by responding. Didn't want to appear "let them eat cake", so to speak.

6430
Adobe Stock / Re: New Fotolia ad in Photoshop User
« on: May 30, 2011, 18:54 »
I'm now wondering why my teenage son has signed up for this forum as Meadus to call me a crap spouting idiot? Internet is full of very strange things...

6431
iStockPhoto.com / Re: Istock is having a sale
« on: May 30, 2011, 11:43 »
I don't know about the rest of you, but I haven't sold a single XL or above all weekend and only a couple on Friday.  I don't see this "sale" having any positive affect on my downloads. 

I've sold 3 XL and above over the weekend. Earlier last week things were pretty good (considering how crappy they've been overall in the last month or so), but only a few XL and up - not much more than I'd have expected without a sale. Friday fell off a cliff and the weekend's been very quiet. It is a holiday weekend in both the UK and US, so I think later on in the week might be a better measure.

The e-mail about the sale said it was from May 23 to June 6. But they didn't start it until the afternoon (MST) on May 24th - I got the mail on Tuesday PM too. I dont know if that means they'll extend the sale to June 7th to make it two weeks?

6432
iStockPhoto.com / Re: Istockphoto Best Match Tweak 5/27/11
« on: May 27, 2011, 09:44 »
Huge change - take a look at the searches I've been keeping tabs on (using Sean's greasemonkey script to sort a page of 200 results). I think the issue will be how long they leave it this way - I'm assuming there will be screams of complaints from Vetta/Agency heavies. It will take a while for buyers to realize that they now have a more reasonable mix of results. And of course turning collections on and off would still be better than any mix.

6433
iStockPhoto.com / Re: There'll always be an England...
« on: May 26, 2011, 18:46 »
Both of those examples were brought up in the forums when the agency content first started showing up. Along with the toilet door and some of the other stuff that supposedly went through the inspection process the rest of us do.

Has the toilet door reappeared? They pulled that off the site back at the beginning.

I probably should have been clearer in my wording - the threads that talked about all the "mistakes" showing up in the agency collection when it was new mentioned these two DK maps. AFAIK the toilet door has gone for good so whoever needed that would have to go to Getty Images for it.

6434
General Photography Discussion / Re: Cost of Photography
« on: May 26, 2011, 17:51 »
As a quick example of how a reflector (very similar to the one you just bought) changes a shot, here's an example of something I did a while back for IS's critique forum (click for a larger size:



You can make a huge difference with just a reflector. Also, with putting something in the shade and then using a fill flash - see this example of a shot with and without fill flash.

If you need a second reflector, a piece of white foam board works very well.

6435
iStockPhoto.com / Re: There'll always be an England...
« on: May 26, 2011, 16:12 »
Both of those examples were brought up in the forums when the agency content first started showing up. Along with the toilet door and some of the other stuff that supposedly went through the inspection process the rest of us do.

The fact that no one has done anything about it in over 6 months is pathetic. I think it's like finding out of date food in a grocery store or ripped clothes or missing buttons in a clothing store - it just looks as if the people running the place don't care enough to mind the store.

I guess too many people are assigned to other mission critical tasks like adding Facebook/Twitter buttons or marking sale prices (and there's still nothing about the sale on the home page or photo landing page, but that's another rant).

6436
On a seperate but connected issue, do you folks think https://www.lynda.com/ is worth while for training?

In general, yes. Lots of great tools to build skills in Photoshop and Illustrator. I'm not sure that right now that'd be the best use of your time though. They don't do general photography courses (there are a few special subject items they've added).  For a while Adobe was giving away a month of lynda.com as a registration thank-you, so I had a good way to get up to speed with new features.

I think you should work on improving your photography skills first and then delve more into post-production skills.

6437
General Stock Discussion / Re: Arrogance abounds at istock
« on: May 26, 2011, 13:09 »
... Unfortunately, buyers still want everything for a buck.

That's not what the problem is here - there may be some who don't like microstock prices having risen at all, but the current complaining is about the inability to avoid the 55 credits ($50-75 or so) for a small image.

If the expensive collections could be elminiated from searches when buyers wished to, I think 99.9% of the price complaints would go away.

6438
General Stock Discussion / Re: More "Make Money" Silliness
« on: May 26, 2011, 12:59 »
I'm all breathless just reading this and  thinking of all the possibilities.

I guess it's an IQ test - if you send this person any money, you've failed.

The tone - gliding over half truths smoothly and quickly, promising the earth if you just buy this book of tips, no skill or experience required - is pure snake oil sales.

6439
General Stock Discussion / Re: Arrogance abounds at istock
« on: May 26, 2011, 09:51 »
The buyer probably didn't want to hear my words either, that prices are up everywhere.  They just want a way to complain a bit and aren't really looking for suggestions.  "Sorry, good luck" is probably an ok way to leave the vent where it is and move on.

Respectfully disagree.

I saw that yesterday and thought it was very rude.

Getting snarky with contributors is one thing. Being short with people who spend money in your store, even if they're ranting, is just utterly crappy customer service. I don't care how fed up he/they are with hearing that buyers don't want to have to wade through Agency/Vetta if they're looking for less expensive content, they can't "talk" to customers that way.

And leaving these locked threads around for everyone to read is like leaving heads on a pike outside medieval cities - you're warning others off by showing how you deal with dissenters.

As someone funnier than me said a few months back about delivering good customer support "I could tell everyone to eff off and still be doing better than iStock".

6440
I really don't mean to sound dense here, but these kind of things are not spelled out (at least not that I can find).

BTW thanks to all of you for helping, I'm really getting tired of the rejection (and yes, getting a little discouraged)  That's why I'm hear to try to avoid it this time around.


They are spelled out - in the photographer training manual. See this section.

6441
I don't think these will fly - sorry.

The skateboarding image has focus on the knees & jeans instead of the eyes - lighting's not ideal either.

Lighting on the girl drinking is a problem - you needed a reflector for fill

The frog isolation is terrible - all sorts of edges are eaten away because you didn't do your selection carefully.

The first two are great subjects - i.e. try to do those again; the frog's not a good idea as it'd be a copyright problem and if you can't isolate objects well, don't include an isolation in your set :)

6442
iStockPhoto.com / Re: There'll always be an England...
« on: May 25, 2011, 13:16 »
...
However, at least one admin thinks (or thought, in the recent past) that England and the UK are "synonymous".
He'll be first to the wall if Alex Salmond gets his way.

Well it wouldn't be the first casualty of confusion over who rules what in the British Isles :)

6443
iStockPhoto.com / Re: There'll always be an England...
« on: May 25, 2011, 10:31 »
I'm guessing you have England in your list of keywords already - the way that dialog works is it excludes from the sub-terms of something any keywords already found in your list.

If you don't have England in a list you see this:

6444
iStockPhoto.com / Re: Istock is having a sale
« on: May 24, 2011, 17:27 »
Also note that many people seem to have reported gradually increasing PP sales which likely means that some of the traffic has gone to other parts of the empire with different but probably related business models.

I think you'll find that most of the traffic is finding its way to Shutterstock rather than the PP. The growth of Shutterstock almost exactly mirrors the decline of Istock over the last 18 months or so on my data. The fact that Getty had to increase commissions for the PP to bribe folk into opting-in tells me that it hasn't been particularly successful.

Don't forget that Getty house contributors were given a take-it-or-leave-it new contract, part of which included the option for Getty to put the content onto Thinkstock & other subscription programs. No opt out for that offered to the Getty contributors (because they were fairly sure everyone would opt out).

Also, the last two 'lypses, Tokyo and London, included terms that required content from the lypse go into the Partner program even for those who were opted out for their portfolio in general.

The happy noises I hear from the PP monthly sales report seem to come from iStockers who never participated in a real subscription site (by that I mean iStock's subscriptions aren't really subscriptions the way SS et al. are) - they are bowled over by the high volume of downloads compared to what they're used to at iStock.

@FreeTransform - I did notice the vector in the e-mail about the sale and chuckled a bit. At software companies there's a notion of eating your own dog food (you have to use the software you build) - seems iStock could promote photos with photos and vectors with vectors, no?

6445
iStockPhoto.com / Re: P+ How are your sales?
« on: May 23, 2011, 23:55 »
Looks like the DLs are really being transferred from gold+, to silver- exclusives (especially bronzes). Of course I'm not saying overall sales aren't sinking, according to the number of ppl complaining and various site rankings (Alexa and such). If us silver- non-exclusives would be included as well, I wouldn't mind. Diamonds have earned more than enough, time for you to take the path of dinosaurs and let us have so much fun you had from 03 up until 2011 :P.

It's all about the appeal and usefulness to buyers of images - not some social engineering notions of who is owed some time selling their images. Clearly search position matters, but there is a relationship between image quality/usefulness and sales. The reason most of the golds/diamonds are that is because they've sold a lot of useful images, not just hung around since 2003 eating bon bons. And if you look at some of the complaining diamonds, among them are some of the superstars who've reached that rank in just the last 2-3 years.

You're really barking up the wrong tree.

6446
iStockPhoto.com / Re: Istock is having a sale
« on: May 23, 2011, 22:41 »
As someone pointed out in the thread, if business were good, they wouldn't be having a sale.

As long as it's brief and this doesn't become a way of life (training buyers to shop only during sales if you have them many times during the year), it's possible it might generate more volume. I do sell a fair number of XL and up sales and I'm not thrilled about them being reduced in price (and the RCs reduced) unless overall volume goes up.

I think there are many other ways of offering sales that do get you more volume (where you have to buy more than one item to get a sale price, or you get a better deal the more you buy).

Here's a thread on 2008 sales (consensus seems to be it didn't do much) This was the promo for that sale.

I did a bit of searching, and I don't think we had another spring sale. There was last winter's Vetta sale (which was perhaps trying to roll back the huge price increase while helping some meet their RC targets by giving them double (I think)). There's been the dollar bin and subscriptions as ways of spending less, but not a sale per se.

There have been a few deals in the past where credit bundles were discounted and that's great if you think people won't mind buying new bundles. Having the credits be reduced affects contributors now in a way it didn't back in 2008 - we get fewer RCs as well as a reduced royalty. I wonder if all future sales will be of this type?

6447
Adobe Stock / Re: inkshuffle.com?
« on: May 19, 2011, 14:09 »
This rings some vague bells from a long time ago. I think the deal was that FT arranged with a print on demand place to be able to buy a license for an image only when they actually get an order - versus paying for an extended license up front to be able to do print on demand.

There was quite a bit of back and forth over whether it was OK to be able to do print on demand without an extended license, but perhaps someone who recalls the details can add to this.

6448
iStockPhoto.com / Re: Question about the partner program
« on: May 18, 2011, 11:23 »
There are sales other than subs at partner sites - Thinkstock and photos.com sell image packs (credits except for the name). Go look at those sites to see their pricing options. I assume you had an image pack sale, although the reporting is so limited I'm not sure what you can find out about specifics.

6449
I don't know how things would be with a new contributor (I had an account at SS that I kept from my earlier days as independent), but I'm busy uploading now after asking them to reactivate my account and they took my word for it that I had cancelled my exclusivity contract. I wouldn't dream of uploading if I wasn't actually in the holding cell - it would be rude to waste their reviewers' time with inspections otherwise.

I can only assume that they haven't had anyone abuse their system or there'd be more checks in place - but as it's work to upload a large portfolio, I can't imagine anyone wasting their time on that if they weren't serious.

I'm doing the same thing at DT - in that case they put my account into a suspended state so that files could go through inspection but not be online immediately.

6450
Does Shutterstock just have it out for iS contributors. or what? I know I'm not a great photographer, but these are all selling well at iS.

The issue you're bumping into is the difference between the sort of thing SS wants to sell vs. iStock's preferences. I'm slowly feeling my way back into a SS groove with small-ish batches so I can see what they will and won't take.

Think of all the frustrated folks you've encountered in the past at IS saying that the items IS rejects are selling well elsewhere and IS says, in effect "we don't care about sales elsewhere" - same thing with SS just with different files :)

I took a look at your photos on IS sorted by download and I can guess why SS isn't happy. For them, some of the subtle, muted colors and useful, but visually a bit dull images (I'm thinking the big stacks of newspapers) have a hard time, especially for an application. Your earth-egg, for example, is much more up their street.

I know you can't upload raster versions of illustrations you have at iStock, but you might see how you fare with other raster illustrations - and perhaps upload your next batch of ten candidates here, or in the SS forums for other people's opinions. Have a browse through the popular images at SS to get an idea of what they're looking for.

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