Thank you for taking the time to draft this letter, despite all the negative-nancy comments which is to be expected and ignored (they are mostly exclusive contributors.) I think it is always important for the upper level folks to hear from the lower level folks. There is no harm in doing this. I have had numerous positions in management and it is true that I never really knew what was going on down at the retail employee level. I always appreciated hearing directly from those employees rather than the overly filtered reports from lower and middle management who only have the interest of covering their asses and recieving their quarterly bonuses in mind. Thank you for being pro active. Complaints like this never get ignored out of fear of not wanting employees to unionize or bring lawsuits. Send this letter to the Better Business Bureau as well. I have had the best success in getting matters resolved by going through the BBB. I actually had 2 years of back pay given to employees of a company simply by filing a five minute claim with the BBB. They are really great at resolving issues.


