To get the sales and download information for one photo I'm interested in I create a set called Test and put that photo in it, then I click on that set and it will show the stats ie: dollars and downloads for that particular photo. I then delete it from that set and add another and so on.

Quote from: Jim Cumming on August 10, 2024, 06:10

Thanks, good to be back. I agree it's the wrong way to go about it all and like you and others have said we are defenceless against this sort of thing. Will have to see of this short break will affect sales.
Jim

Since your account block was very short (if I understand correctly), this should hardly have any effect.

My block lasted about 10 days and it took a good 8 weeks to get back to the old numbers - but it recovered and I'm sure it will for you too, probably much faster.

Here is a graphic from my history (see below) which shows the "recovery process".

Here's hoping

That is excellent news. Do you get to keep the royalties for the downloads that caused this mess?

Thanks Jo Ann, no they deducted the amount which I think is understandable. All I can do in the future should something like this happen again is to contact support and hope for the best.
Jim

I'm so sorry to hear about (yet another) account being blocked at Adobe Stock. If you look through these forums, you'll see it's been happening to other contributors too (sadly)

https://www.microstockgroup.com/fotolia-com/adobe-has-blocked-my-account/

https://www.microstockgroup.com/fotolia-com/account-blocked-i-need-help-please/

https://www.microstockgroup.com/fotolia-com/account-blocked-another-story/

If you're the same Jim Cumming as I found with a Shutterstock portfolio, you have a lot of wildlife pictures and I can't imagine how you could be violating the submission guidelines with those.

The advice given here for past situations is to follow the link to the complaint/appeal process - people say that it takes weeks to get a reply. The Adobe Stock contributor liaison, Mat Hayward, has posted on a few to offer to intervene if contacted with details via his email (not via the forum messaging). See details in this post

https://www.microstockgroup.com/fotolia-com/account-blocked-another-story/

Please let us know what you find out. Lots of long-time contrributors are really unsettled by this seeminly-random, totally opaque, slow process.

Hi Jo Anne
Yup I'm the same guy on Shutterstock, I did have a what they call a 'download bomb' I believe its called the other day where about 150-200 photos were downloaded all at .55 each within a short period of time. I contacted Adobe asking if this was legit as I'd never experienced someone doing this. They said it was all good. That's the only thing I can see that may have caused this, but like most I didn't get a specific reason.

*just received an email stating...
"It looks like they reviewed your account and found many of those sales to be suspicious, as a result the account was temporary blocked.
You may file an appeal however, and dispute this by following the process here: https://www.adobe.com/trust/transparency.html
Once you submit an appeal, it�s sent for review, and we will notify you of the outcome of the appeal.

Hello Mat
I have about a dozen or so still sitting in the review queue with one waiting 5 months File ID: 743934467
The others say 2 months but that was 2 months ago..
Could you please look into this

Thanks
Jim

Morning
I went to redeem new Photoshop Plan redemption code this morning and got an error message saying redemption code limit exceeded...help desk called me but got disconnected, then texted back and forth and still no solution.
 I had redeemed original code that I was rewarded with from Adobe (Congratulations! Click here to choose and redeem your Creative Cloud app) 2 weeks ago but it did not extend my current subscription which expires Mar 6, 2024, so they cancelled it and reissued a new code which as I said tried this morning. Help support was a bit frustrating and not sure where I stand right now. I provided them with the new redemption code and my name phone number but not entirely sure what they will or can do.

Quote from: Jim Cumming on October 08, 2019, 09:39

Hi
I installed the Creative Cloud Bonus Program on my old iMac last week and just bought a new iMac and trying to install Creative Cloud Bonus Program on the new iMac but after 'Enter your redemption code' it says 'This code already been redeemed'

any ideas would be great
Thanks
Jim

Mat is the ultimate authority but I can say that years ago when I had more than the two allowed computers, running something Adobe, I had to write to support and have them deactivate one computer, before I could change the registration to a different computer. Whatever the limit for CC, I thought it was two systems? You will need to deactivate one before you can activate a new one.

Thanks, I finally figured it out and its running great!
Jim

Awesome thanks very much Mat and Adobe