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Messages - Stillsands
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1
« on: September 19, 2024, 10:11 »
The ability for contributors to contact Adobe is still there on the site.
2
« on: July 28, 2024, 20:58 »
Excellent work antoniogravante! Thank you for taking the time to locate and document the infringers and help purge Shutterstock's site of the thieves. Like others have said, I'm dismayed that Shutterstock has such lax enforcement and detection of duplicate images, which are obviously stolen.
How are you going about getting the fraudulent accounts closed? On Shutterstock's site, I see there is a DMCA takedown notice page, but it appears to apply only to the copyright holder.
3
« on: June 30, 2024, 10:49 »
That's a double whammy. Is there no confirmation e-mail sent to the original e-mail on file if that information changes? If not that's a flaw in their system.
Over $2,000 lost? I hope you get to see some or all of that money.
I would try leaving posts on their IG feed, Twitter, FB, and looking for e-mails of the top execs and e-mailing them.
4
« on: June 29, 2024, 20:28 »
Zebra007, has Shutterstock's IP department responded to you after you submitted proof of ownership?
5
« on: June 28, 2024, 20:22 »
Update: Shutterstock reinstated my account in early June, after roughly 6 weeks. I finally received a response after sending countless e-mails asking for an update, which were ignored. Literally around 30 different e-mails. They didn't count my evidence as proof, because it was of the same subject but taken on a different day. I scoured my archives and made sure to find the exact image I submitted along with multiple exposures of the same subject, and submitted screenshots as evidence. A couple of weeks later my account was reinstated.
However, my sales have plummeted since reinstatment, as the images that were removed from the catalog over the 6 weeks lost their high placement in the results. Also, at the time my account was suspended, I had a significant balance of unpaid earnings in my account. Those earnings were wiped from my account when it was activated again and have not been paid to me. There is no record of them in my account, and as far as I can tell they are gone. I was directed to e-mail the generic support dept at submit shutterstock for answers, but they have not responded after several attempts. This could be theft of income.
Additionally, they did not respond when I inquired about what Shutterstock did with the royalties from the fraudulent accounts. Does anyone doubt they pocketed the proceeds?
Also, when I asked about the evidence they had for suspending my account, they replied that other accounts had the same image in their portfolio, and those accounts had been terminated. However, in the initial suspension e-mail, a link to the same image I have on istockphoto was shown. It's not clear to me what the image on Istockphoto has to do with the suspension.
6
« on: May 06, 2024, 17:02 »
I submitted a screenshot showing a series of raw files of similar angles of the same subject. My point is that there has been zero communication. Even if the proof I submitted was not satisfactory in some way, it would take less than a minute or two to make that determination and respond. However, I believe I have demonstrated clearly that I'm the rightful copyright owner.
7
« on: May 06, 2024, 16:18 »
Yes, I have the raw data.
8
« on: May 06, 2024, 00:27 »
Almost a month ago, I received a notification from Shutterstock that one of my images was flagged for a copyright violation and my account was being suspended. They offered a few methods to supply proof that I'm the copyright holder of the particular image. Very quickly I sent the evidence to them and received a response that my case would be escalated. Since that time I have received no further communication, and all of my images have been removed from the site, and I can't log in to my account. They have ignored the many e-mails I've sent. It should take no more than 10 minutes to look at the evidence I submitted and conclude my account should be reactivated.
Has anyone been through this process before and what was the outcome? There was also no indication from Shutterstock why they thought there was a copyright issue in the first place.
9
« on: January 30, 2024, 02:34 »
When I search for keywords on istock, the results sorted by Best Match are now completely different and in my opinion are not top quality images. Has anyone else noticed the change? I hope it's a temporary glitch. If not, many of my best sellers will be buried in favor of (again in my opinion) inferior and less relevant photos.
10
« on: May 13, 2021, 09:51 »
Under accepted photos, it shows zero, when I have hundreds. So Im unable to delete any photos. Its like my entire photo account and earnings were just wiped out, except I can still see my photos from as a buyer. Support has told me I still have earnings but otherwise has been non-responsive.
11
« on: May 11, 2021, 09:22 »
For the last month, all earnings on 123rf, including the current month and all prior months, show $0. No sales are being reported and the entire history of sales has been wiped out from the earnings page. Literally everything shows $0. Support asked me to send a screen shot a couple of weeks ago, but since then has not responded. Anyone else having this problem?
Im worried any payment I receive may not be accurate and am considering closing my entire account.
12
« on: May 07, 2021, 10:45 »
123rf support is almost non existent
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