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Topics - HypnoCreative

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General Stock Discussion / Is it legal to use microstock icons as a brand logo?
« on: January 20, 2013, 11:48 »
This question might sound a bit stupid but before I start digging in the agency policies, I wanted to ask you guys.

People download an icon set or single icon and sometimes we name and keyword them as a logo too. but the word "logo" doesn't only mean a business logo. personally, i design many business logo templates, even as a full brand identity set. and the agencies accept to sell them in this manner. but is it legal to download it with a subscription plan, for a few cents and use it as a brand logo? Because a brand logo must be unique to the owner. But this way, hundreds of people use one design as their logo. the same logo, different business names. on the other hand, don't they have to purchase these files with a proper license like distribution or something? they use it everywhere!!! web, print, products, packaging.. wherever a logo can be used..

i made a simple google image search with some of my best selling logo designs and i found many results with my designs used for different businesses but almost none of them have been sold in a proper license. most of them are sold by subscription. it just sounds weird. both for the designer and the buyer.

i'd like to hear your thoughts and what you know about this subject. thanks!!

2
DepositPhotos / Returned Sales !!
« on: December 20, 2012, 21:40 »
Hey guys,

If you submit to DP, I'm sure you are experiencing the same problem. Huge volume of returned sales!

First I connected to live chat and the operators were quite unhelpful and sometimes blatant! They said I should contact my personal manager about this issue and I didn't know there was such a person until then. After some unnecessary robot talk, they finally told me my personal manager will contact me soon yet it took about 10 days and a couple of emails that I was still waiting for her to contact me.

Then the miracle happened and she contacted me.

That's exactly what I wrote to her:

Hello .....,
I'm indicating my questions in numbers and would like have answers for each.

1-What is a returned sale?

2-In what circumstances can a buyer return their purchases?

3-How do you make sure the buyer doesn't copy the image on his computer and return it in order to get his money back? Is it really possible to return a photograph or vector image after download? Because if so, I can download everything and return it later like everyone else. This is weird.

4-Please see attached to view my returned sales in 5 days. How come does this occur so often and intense while the other agencies sell a lot more than depositphotos with no returned sales at all? What difference does depositphotos have?

5-When the returned sales on 5th occurred, I connected to live chat and  the operator told me that the buyer used a stolen credit card. When it was discovered, the sales were canceled and the money was returned to the real owner of the credit card. Well.. I want to see the official documents of this incident, along with the other returned sales because honestly, I do not believe it. All I can see is that my money was (and still is) taken back from me by depositphotos with NO EXPLANATIONS at all. This is important. I want to see the sheets that proves this story wasn't made up to justify the money taken back from my account. I want reasonable explanations with proofs, not robotic sentences.

Thank you

--

reply:

Dear .....,

thank you for the prompt response.
 
I will gather all the information, and will email you tomorrow.
 
Thank you for your patience in this frustrating situation.

----

4 days later:

Dear .....,

I apologize for taking so long.
We have received the Technical Dept. response confirming that there are no system issues with your account.
 
Here are the promised answers:
3. It is obvious that nobody can keep it under control. I hope you understand that a buyer who did not even get a refund can share an image with his friend, for example; but there is no way for them to use suck images legally. Therefore, if a buyer returned his/her money, they have no rights for commercial or any other use, and you can even file a lawsuit. In this case, you may also ask us for the confirmation.
4. All the files for that period were returned by the same buyer. As for the second part of your question, unfortunately I do not have this kind of information about the other stock agencies. Therefore, I am unable to give you an answer.
5. There is no way to get the real proof of the returned transactions. We have contacted the bank to ask for the document that proves it, but they have rejected our request due to the confidentiality of their clients' information. 

----

what do you guys think?

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