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Messages - Louda

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Canva / Re: Very bad experience with Canva
« on: March 30, 2022, 09:49 »
I don't know the ins and outs of the deal Getty have with Canva, but if you sell with Canva individually they retain the right to sell your images that have been previously sold or merely placed in a mock up or template for future use indefinately. My inages were selling up to two years after they were no longer available on the site, and even now years after I closed my account they would under the terms and conditions still be available and will be long after I'm gone.

I was not Canva contributor.
I was only iStock/Getty Images contributor.
Canva kept my portfolio online for a year after I cancelled my contract with Getty and also continued to sell my portfolio online.
At the same time, Getty lied and to this day they lie that the portfolio was withdrawn from all sites.

Read all story here:

The full story of how iStock/Getty Images sells photos of its contributors can be found on Microstockgroup here:

I'll add the following.
It's been quite a while since I cancelled my contract with iStock/Getty Images
But since at least one of their "partner sites" was still selling or is selling my portfolio on, I sent a ticket to iStock, 12/22/2021.
iStock promised to address this, specifically here:
2/19/2022 6:40:16 AM
I have relayed this message to our partner team and I am waiting for a reconfirmation of removal of your files. Looking forward to touching base with you soon, Claudette

Ticket was closed by Getty on 3/20/2022 with no reply.
Neither Claudette nor anyone else at Getty has confirmed that my portfolio was indeed subsequently withdrawn.
It is likely that this iStock/Getty Images activity is still continuing.
The proceeds from the secretly sold and freely given away photographs from my portfolio have been retained by iStock/Getty and are likely to continue to be retained by them.

Canva / Re: Very bad experience with Canva
« on: March 30, 2022, 01:47 »
Hello Annie, read the link, there is everything or at least everything most important.
Getty confirmed removal of the portfolio from all sites.
They both, Canva as well Getty do not communicate.
They do not want to take responsibility for what they secretly sold.

Canva / Very bad experience with Canva
« on: March 30, 2022, 00:45 »
I've never been a Canva contractor.
Canva "resold" photos from my portfolio from Getty Images / iStock.
I received this message from some moron named Ivy (CANVA)here:
"Ivy (Canva) Feb 2, 2022
Thank you for reaching out to us. We take intellectual property rights seriously and we appreciate that you brought this to our attention..."

But it is not true really, its Canva joke.

Unfortunately (for me) this activity continued/continues long after I cancelled my contract with Getty.
However, they have not responded to my call to cease this activity.
(February 14, 2022 at [email protected])

More information on the background of the activity and who Canva is - here:

I used to be an iStock / Getty Images contributor.
After mature consideration, I decided to terminate my membership in this "club".
The main reason was the incredibly low "earnings" from the sale of each photo.
My cost per one photo was in the tens of dollars, but the "commissions" Getty sent me were literally a few cents.

   In mid-2020, I announced Getty Images that I would terminate my activities.
However, after a few months, I found out that Getty still sends a statement every month that shows some items in the revenue.
But Getty didn't list them on the invoice as photo sales; they were listed in the section labeled photo licenses fees.
When asked by Getty, they sent me an explanation that these were not new sales, but that they were, for example, certain adjustment fees from sales that had been made before, royalty corrections, etc.

   According to the invoice, most of these fees in terms of the number of individual cases came from the territory of Australia. As for earnings, these income fees did not reach even one cent from a single photograph. I asked Getty to tell me who their partner site in Australia was so that I could verify the reported fees/sales.
They refused.
But even so, I finally got to that source.
The Australian partner of iStock / Getty Images is Canva.
As I verified, Canva continued to sell my portfolio even after I terminated my contract with iStock / Getty Images and despite assurances from Getty that my portfolio was withdrawn from sale from all sites as early as 2020.

Sept 10, 2021, 
The content was pulled from all sites by Oct.2020
Sean M.| Senior Contributor Services Specialist
Contributor Services
Getty Images | iStock

And Canva apparently continues to resell the contents of my portfolio.

Feb 4, 2022, 
Thank you for sending the MediaID.
Your images are in Canva's library because of our partnership with Getty Images...
Canva Marketplace Team

   I have also verified that the reported fees only and no sales, as Getty claims, are not based on the truth.
In fact, these are exactly the same sales as the photos are sold by other microstock, such as Shutterstock, Adobe, but also iStock / Getty Images.
The difference is significant. Firstly, in the selling price of the photograph and then also in the calculation of commissions for contributors, and finally even if he admits such a sale at all.
While "Getty" sells a single download with the appropriate licenses for 475.00 (e.g. here - so for exactly the same sale of the Canva you will receive a generous 0.3 cents from the Getty with the bonus assurance that there is actually no sale.
I get the point the amount of 0.3 cents can hardly be considered revenue from such a sale.
The question is whether they invented this in Getty or Canva, or baked it together.
Or if Getty knows about it at all.

   At the end of 2021, I sent Getty another 3 tickets regarding specific data from invoices and text statements. I waited for about 2 months for an answer. I did a simple thing. I randomly selected 3 so-called fees/non-sales (as Getty claims) and asked them to indicate on the statements where the initial sales from which the later adjustment fees were calculated.
All 3 tickets were included in one answer without specific data or explanations.
Apart from the general chatter that nothing is being sold, and that they are just evening up

everything clear
   Canva end user licenses are a chapter in themselves.
When downloading images, nothing warns you about any license and nothing specific will be sent to you by e-mail. When I was repeatedly asking the Canva staff about this matter, I received an answer that could be summarized as: License? Well, we have nothing to do with it, you have to find out for yourself at Getty

Feb 9, 2022
Unfortunately, we don't have the details of your sales in Canva because your image is under Getty Images. Our advice is to reach out to Getty about sales, invoices, and agreements.
Hope this makes everything clear...
Canva Marketplace Team

, I do not know.
   One of the problems is that the reported sales/fees sent to Gettys contributors are so confusing and complicated that not only the contributors but also the iStock/Getty Images employees who produce these documents are not at all familiar with them.
Although sales and fees are split separately on the PDF invoice, the text document that contains the details of these invoices has all the data mixed together and it is not possible to distinguish what are the sales and what are just the so-called fees.
On one invoice, for example, fees were divided into two parts, and when I asked why, I got the following answer:

Dec 8, 2021
Why the pdf royalty statement invoice breaks all the sales into two amounts ..., I do not know.
Contributor Services
Getty Images | iStock

Another problem is the communication itself.
As an example, it took Canva many months to confirm that the portfolio they had was actually from Getty and I had to urge them to send it 3 times. When I sent an email, I had to wait about 3 to 4 months to receive an answer.

Free of charge business   
   All the problems Ive described here, along with Gettys keeping denying, is the perfect system for robbing contributors.
Canva not only sells photos, but also give them away for free.
As part of the trial, you can download everything they have for free and without restrictions.
It costs nothing, neither Canva nor Getty.
Everything is at the expense of the contributors, who will most likely never know about it.
Business with photos like Getty and Canva do it can be done from the garage today.
   Lets look at what Canva and Getty are, or rather, who is behind these concepts.
iStock/Getty is unnecessary to introduce, its an intertwined business with a long history.
Melanie Perkins, one of the richest women in Australia and even in the world, is a Canva co-founder and CEO (according what Google says):

   I dont see anything phenomenal about secretly robbing others, and from this point of view, the extolled philanthropy of hers is just a PR which helps to drive it all.
I dont care about the richness of one or the other, but Im definitely bothered by the fact that I contributed involuntarily to it all myself.
And apparently I still contribute.

Behind every great fortune lies a great crime.
Honor De Balzac

Getty resembles a sinking ship that is almost under water, and the captain is still trying to sell off everything he has below cost before he jumps secretly into a lifeboat and lets the crew, that is, his contributors who have no idea, to drown.

Very bad experience with communication.
Canva sold my images, but I was not their contributor.
It took almost a year to get information who is their source.
After I publish this experience they came here with the story that there is another email for communication, but that "another email" was not on their website published.

Canva / Re: Bad experience with Canva
« on: December 20, 2021, 15:52 »
Hey Louda, have you been able to resolve this issue? We take IP very seriously, and as zsooofija mentioned, the proper channel for copyright enquiries is [email protected].

If you're finding your photos on Canva and have not licensed it to us, that's definitely something we're keen to look into.

Canva does not have [email protected] email on their website.
People should only use the contacts provided for this purpose.
[email protected] IS NOT!
Furthermore problems with Canva persists.

Canva / Bad experience with Canva
« on: May 05, 2021, 02:00 »
Does anyone with bad experience with CANVA tried to create report against CANVA and the owner of CANVA and send it to POLICE?

I found some of my images in their database.
Even I found some image was used somewhere by CANVA.
However, I am not their contributor.
Also I am not contributor of iStock or Getty.
I tried to send them several emails within almost a year.
They answered twice.
One answer was "we will check it" and another after several month "be patience".
Absolutely no progress.
I am thinking to create report and send it to Police.

Canva / Canva does not respond
« on: February 25, 2021, 14:57 »
Does anyone has negative experience about Canva selling non-licenced images?
They do not communicate.

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