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Messages - jremick

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1
Envato / Re: How's your acceptance rate in Envato?
« on: May 15, 2014, 23:56 »
Hi everyone!

Hopefully I can help answer some questions here:
  • 3D renders should be uploaded to 3D Ocean in the appropriate format, but jpg versions are accepted at PhotoDune as long as they're appropriate for the stock photo market.
  • I will get with the team to check and ensure our Knowledgebase upload instructions are up to date and correct.
  • Unfortunately our review consistency may have fallen a bit in recent times while we've run into increasing resource constraints, but we've been working very hard at hiring and improving in these areas. Having said that, this is an excellent time to introduce our new PhotoDune Quality Team Lead, Gaby! (Who will be joining here soon.) Gaby has lots of experience in the industry and will be focusing on PhotoDune, something the previous Review Manager role wasn't able to do! We're very excited for him to have joined the team and he's getting up to speed quickly. :-)

Thanks, everyone!

2
Envato / Re: Currently processing uploads
« on: May 15, 2014, 22:52 »
Hi everyone!

Sorry to hear about the delay in upload processing. I'm assuming this is actually the delay in reviews pending (photos waiting to be reviewed) and not with photos waiting to be processed by the system before they enter the review queues. If it's the latter, please do let us know and we'll look into it right away as that's unusual and shouldn't be happening.

However, we've recently had an influx of submissions which has led to longer than usual review turnaround times. We did indeed reach roughly a 9-10 day turnaround at one point, but have been steadily reducing the wait times as the workload normalizes.

Thanks for your patience, everyone, while we catch up on the queues! :-)

No it's the constant churning and churning of "processing files".  I just quit and two days later they were finally there for me to submit for review.

Okay, thanks for letting us know. I'll check with the team to investigate why this happens / is happening.

3
Envato / Re: Currently processing uploads
« on: May 15, 2014, 19:58 »
Hi everyone!

Sorry to hear about the delay in upload processing. I'm assuming this is actually the delay in reviews pending (photos waiting to be reviewed) and not with photos waiting to be processed by the system before they enter the review queues. If it's the latter, please do let us know and we'll look into it right away as that's unusual and shouldn't be happening.

However, we've recently had an influx of submissions which has led to longer than usual review turnaround times. We did indeed reach roughly a 9-10 day turnaround at one point, but have been steadily reducing the wait times as the workload normalizes.

Thanks for your patience, everyone, while we catch up on the queues! :-)

4
Envato / Re: Problem of file processing in Photodune?
« on: August 15, 2012, 18:59 »
Nope, still the same, it's alright though, as long as the reviews are consistent (borderline though) and sales are happening I can wait a day for image processing.

Hi Wim,

You shouldn't still be experiencing the same delays as before, but I will get in touch with you shortly to gather some additional information for our developers to take a look. Thanks!

5
Envato / Re: Problem of file processing in Photodune?
« on: August 13, 2012, 23:35 »
Hi everyone,

After discussing and replicating the issue for our development team, they have identified and resolved the issue causing a delay in the processing of photos. Please let me know if you experience any other issues. Thanks everyone!

6
Envato / Re: Problem of file processing in Photodune?
« on: August 08, 2012, 19:29 »
Hi everyone,

I'm looking into this. Thanks!

7
Envato / Re: Problem of file processing in Photodune?
« on: August 08, 2012, 02:02 »
Hi Sion,

Processing of uploaded files shouldn't be taking long periods of time. Perhaps there was an issue during uploading. If you can message me your marketplace username I can look into it for you. Thanks!

8
Envato / Re: closing account at PD - the fine print
« on: July 04, 2012, 19:34 »
Hi stockastic,

Part of the reason for this policy is due to withdraw fees. However, if you would like to re-enable your account so you can spend your account credit on the marketplaces, you can contact our support department and they would be happy to take care of this for you. (You can simply respond to the same ticket created when you requested to have your account closed.)

Thanks! :-)

Rather than all this hoop-jumping over a few dollars, I suggest just deducting an "account closing fee" and paying out the balance at closing.

+1.  And wouldn't the withdrawal fees be the same now as compared to a year from now anyway?  I can understand waiting a year with an active account, but not with a closed account.

Unfortunately I'm not able to provide more information as to why this is setup the way it is, but you would be welcome to make this request via our support department and they would be happy to look further into whether this would be an available option.

Thanks stockastic & Karimala!

9
Envato / Re: closing account at PD - the fine print
« on: July 04, 2012, 00:55 »
Hi stockastic,

Part of the reason for this policy is due to withdraw fees. However, if you would like to re-enable your account so you can spend your account credit on the marketplaces, you can contact our support department and they would be happy to take care of this for you. (You can simply respond to the same ticket created when you requested to have your account closed.)

Thanks! :-)

10
Envato / Re: Photodune, Thoughts?
« on: April 02, 2012, 17:32 »
@ Photodune: The model release system might be worth a turnaround as well. It really is a pain!

Yeah, that's certainly a project that we're aware needs to be fixed/improved. Hopefully our development team will be able to get to it soon. :)

11
Envato / Re: Photodune, Thoughts?
« on: March 28, 2012, 12:26 »
I think they've given up on reviewing altogether. I have a batch of images uploaded 8 days ago still sitting in the pending queue. Is anyone else getting files reviewed by them at the moment?

Hi everyone, we certainly haven't given up on reviewing. ;)

Our review turnaround time has been unusually slow lately as we've been pulling in pending bulk imports. It won't be much longer and the review turnaround time will go back to normal.

To adress the comments of wild or inconsistent rejections, we're making some changes to various aspects of the review process that will improve these areas. This should be visible from authors' perspectives very soon. :)

12
Envato / Re: File name error trying to upload to Photodune
« on: March 20, 2012, 21:56 »
Hi jatrax,

Our system doesn't currently allow special characters/symbols due to the various complications they can create through various systems and processes. Before uploading you might consider using a bulk renaming application to quickly and easily remove any special characters/symbols from the file names.

Thanks for understanding and apologies for the inconvenience.

13
Hi click_click,

No, you don't have to create a new account. Your PhotoDune account works across all the Envato marketplaces. If you're having issues logging in at other sites, please do let us know so we can give it a look.

Thanks!

14
Envato / Re: Photodune, Thoughts?
« on: January 25, 2012, 01:02 »
Ahhhh I have a few credits left at Envato and today tried to login and was going to maybe apply at Photodune but I simply could not log in, kept going to a captcha page and it wouldn't take it - I reset the password and it still wouldn't work and now I have been shut out.   I don't remember seeing the captcha thingy before, is it new and buggy? 

Recently we have had a few security attacks (if I'm not mistaken) and our development team implemented a few extra security precautions to be on the safe side (again, if I'm not mistaken). You may have experienced these issues at the time these changes we're being pushed out. If you are still having issues, please submit a support ticket and they'll get it sorted out for you. :)

15
Envato / Re: Photodune, Thoughts?
« on: January 25, 2012, 00:59 »
Anyone else find their reviews rather arbitrary? Alot of my best sellers didn't make it through, and even one of those initially accepted as part of their test didn't make it through. Oh well LOL!

Oh and if a photodune person happens to read this it sure would be nice to see a picture of the file you rejected, especially if you are asking for something before resubmitting it, as I may have multiple files from the same shoot with similar names, and may have no idea which one it is without putting codes in titles and descriptions which you don't want.

And one last grip...it would be nice to get specific rejections, rather than ones that list 3 different possibilities. It helps us authors argue our case if its clear the reviewer fat fingered it...which we all know from time to time happens.

Hi there gwhitton!

I admit that sometimes reviews do seem somewhat arbitrary or don't seem make sense from an author's perspective. We do frequent quality checks that I cover with the review team to figure out where we have inconsistencies or where we need to make improvements. There are lots of aspects of the review process we're working on which continually lead to an improved system and we, of course, use feedback from threads like these.

As much of the PhotoDune review team is still very new, we often times struggle with consistency between different reviewers, which is something we're always working on and which takes time for a team, especially a large and growing one, to develop in together. There are several features we're working on that I believe will greatly alleviate issues in this area. In the mean time, if you have concerns about your reviews, you can email me at jarel[at]envato.com or submit a support ticket.

Regarding seeing rejected images, you can actually see your rejected images by visiting your hidden tab in your PhotoDune account.

Unfortunately we're not really able to provide highly specific rejections at this time. The review messages list similar potential issues (eg. from lighting, or quality issues, etc) which should, in most cases, provide enough information to make the necessary improvements and resubmit. If it becomes clear that we need to provide more specific feedback, we'll certainly do that. :)

16
Envato / Re: envato and copyright
« on: January 19, 2012, 20:34 »
Hi everyone, the issue here is actually more complex than it initially appears. Considering Envato's marketplaces involve outside sellers (authors), it adds another layer of complexity where authors are also responsible for copyright violations they commit. (I am not speaking on behalf of Envato in this legal area as that is not what I do for them. I am simply attempting to point out an additional variable involved in copyright for the Envato marketplaces.)

If I'm not mistaken, Envato has had their legal counsel take a look at this before (I don't know for sure as I was not involved in it) but this has been brought up with Envato's upper level management and legal counsel. The appropriate Envato staff will respond soon with an official explanation for the situation.

Thanks for your patience and understanding while this is sorted out everyone!

17
Envato / Re: Dune and Graphic River
« on: December 28, 2011, 19:24 »
Hi everyone,

This is one area that has been a point of confusion for our review team and we're working at clarifying it for everyone. PhotoDune and GraphicRiver overlap to some extent and we're working at establishing clear guidelines as to what needs to go where (including examples). Once we have this information we will publish it to our public wiki for author reference.

Apologies for the inconveniences here and thanks for your patience.

they do need a few more "reviewers"

We're already working on it. ;)

18
Envato / Re: Envato Marketplace hits 1,000,000 members
« on: December 21, 2011, 00:25 »
Hi all,

If you have any issues with your reviews at GraphicRiver, you'll want to submit a support ticket requesting further clarification from your reviewer. If you're experiencing inconsistent reviews at PhotoDune, you can let us know via support ticket and we'll look into it as soon as possible.

Thanks!

19
Envato / Re: Deleting Soft Rejected Images
« on: December 15, 2011, 14:35 »
I really appreciate the offer to get in touch, but I'm just ignoring all PhotoDune rejects at this point. I can't really think of a polite way to say this (sorry), but given that the team doing the reviewing is some third party company, why would I want to invest any of my time helping them do a decent job? They aren't part of PhotoDune or committed to it, they're just hired guns.

A couple points of clarification here:

1) Yes, the PhotoDune review team is technically a third party company, but we have nonetheless "adopted" them into the Envato family and have a very hands on approach in working with them including visiting and working with them in person, taking them out to eat and other team building activities. We've made it clear for them that they are part of the team and we care about them as people, not just robots clicking away at photos all day. I believe this has established a higher level of commitment and interest from this team. :)

2) I certainly don't expect that you would help them do a decent job; that's not an author's responsibility and not something I would ask of our authors. I only ask for patience while we work at further developing the team and ironing out review process "bugs."

Thanks! :)

20
Envato / Re: Deleting Soft Rejected Images
« on: December 12, 2011, 17:55 »
I'd love a feature that just let you have the files automatically deleted after a week or two. Optional of course. I am not going to make changes to files except in the rarest of cases - and all the current soft rejections I'm just deleting. So I just want the files to go away like hard rejections do without any action on my part.

The reality of life as a new site is that when you say in a soft rejection that, for example,  you want a series of four season views split up into individual images, that just isn't going to happen. Obviously each site has its own set of criteria, but the further you stray from the typical requirements, the less likely you are to get contributors making modifications.

In another case you soft rejected an isolated holiday garland shot straight down but on a diagonal suggesting it should be straightened like a crooked horizon (but somehow the others in that series, all shot the same way, were approved). All the shots should have been approved or rejected as there were only different colored baubles.

I guess the second suggestion here is that you need some sort of spot check on the reviewers as the current situation is highly inconsistent - all sites have a little of that, but yours seems to be more so than usual.  I'd expect that there be an audit of the review process to make sure it's working consistently. In the future, some sort of formal appeal (rather than contributors asking in the forums) might also make sense.


This is some interesting feedback as it's quite different from the way our other marketplaces work. Interesting!

With regards to your series photo, this is a point of confusion for our review team at the moment that I'm working towards clarifying. We don't currently want to accept photo collages or combined photos (where you might include four photos in one) unless they provide enough utility and value. However, the image you provided as an example is along those lines, but clearly has purpose, utility and value so we want to accept those types of submissions.

Clarifying for the review team exactly what we do/don't want (which also involves documenting it) is sometimes harder than it seems though so it can sometimes be a bit of a process. You're welcome to email me when you have concerns like these though and I'd be happy to look into them. jarel[at]envato.com

With regards to your other points; those are great ideas and ones that I'm actively working towards implementing. Admittedly our system for checking reviewer consistency is quite lacking; it is one of the top issues I'm working on and working with our developers to build better tools and features to make this process easier and more consistent. I'm not sure how, exactly, it will work just yet but some sort of formal appeal feature is something we're looking at as well. :)

Thanks for the feedback everyone!

21
Envato / Re: Eastern European Reviewers
« on: December 08, 2011, 19:53 »
Hi everyone,

I'll try to shed some light on our review team and how things are going on that end.

1) Yes, we've technically outsourced this work, but we also work very closely with the review team to shape the review team such that we can achieve the library quality and author experience we're looking for. Are we there yet? No, but we're moving in the right direction. The team, like PhotoDune, is young and it will take some time for them to really find their rhythm (especially as the team size is growing quickly).

Some interesting points here:
  • Essentially all of our review staff are remote contractors from around the world, so MicrostockSolutions fits in nicely
  • I've worked with the team in person, twice, over a span of several weeks, and will be going back early next year
  • I'm in contact with the team on almost a daily basis and Envato has a very hands on approach to our review teams as opposed to some of our competitors
  • Most of the team has been reviewing for PhotoDune for less than a few months, so you will notice inconsistencies, errors, etc., but we are working very hard at getting things where they need to be but it will take some time. Your patience is appreciated and you're welcome to email me or submit a support ticket with feedback or issues you're having with the review process. :)

2) Reviewing inconsistencies are, to some extent, inevitable. We see this with our other marketplace review teams and constantly battle it. However, as the PhotoDune review team continues to develop and get into their rhythm many of these inconsistencies will be resolved especially ones relating to the review process and our policies.

3) The review team works a normal daily shift in the Eastern European time-zone, so that's when the bulk of your photos will be reviewed. However, we also have an in-house reviewer in Australia that primarily focuses on portfolio reviews, quality checks of our library and error corrections as well as occasional photo reviewing.

With a large queue, it doesn't really matter whether we have review shifts set around the clock or if they're all at once; the same [approximate] number of photos will be reviewed every 24 hours. However, having the bulk of the team working at the same time allows them to help each other and work better as a team. ;)

4) As was mentioned before, we've added more reviewers to the team so our reviewing capacity will increase once they've been trained and get up to speed on everything. :)


I hope this helps clarify things a bit more. Thanks for your patience everyone!

22
Envato / Re: Photodune, Thoughts?
« on: November 27, 2011, 19:55 »
How soon you get to know the results of your application after uploading the first 5 files?

Hey Sion,

Reviews can take up to 3-4 days max :) Portfolio reviews to be accepted as a contributor are generally even quicker, usually 24 hours or less :)

-Drew

My latest record is one and half week still waiting........

Hmm, we clear out the portfolio application queue on a daily basis (except for weekends) so this sounds like yours may have been reviewed already or there may be a bug somewhere. If you can email me your marketplace username I'll look into it for you. ( jarel[at]envato.com )

Thanks!

23
Envato / Re: PhotoDune August Stats and Update
« on: September 14, 2011, 07:11 »
Reviewing is a bit slow for me, only 2-3 images per day...

Hi borg,

Yes, reviewing is running at quite a slow pace right now as the team is currently in development (we are adding and training more reviewers). I am actually spending this week with our review team, in person, for training, improving workflow efficiency, rooting out system bugs, etc. The next few weeks may be slow for reviewing, but the long term performance will be much better. :)

24
Envato / Re: PhotoDune August Stats and Update
« on: September 08, 2011, 15:33 »
Collis, I have been unable to access my dashboard at Photodune for 3 days and counting.  What's going on there?  How are contributors supposed to see their stats, and/or request payout? 

Hi lisafx,

I apologize for the inconvenience here. I believe the reason you may have been encountering an issue with accessing your dashboard that is somewhat unique in relation to other having issues (if anyone else is still experiencing issues). If you would like more information on this or if you're still experiencing issues accessing your dashboard, please email me at [email protected]

Thanks for your patience everyone!

25
Envato / Re: PhotoDune August Stats and Update
« on: September 03, 2011, 02:53 »
I don't usually complain about specific rejections on a public forum but since PhotoDune is very new and I am just starting to submit to this site, this is more a general question than a complaint: what is your official position towards exterior architectural pictures of old buildings taken from publicly accessible space?

The rejection says "Please check if there is a Property Release required": should I just resubmit with a note that it's not required? even in that case, it's a lot of work; or should I mark all as editorial? (even if it's not usually the case)

See sample rejected picture below.
My port is 70% architecture, if you don't accept it I'd better stop uploading completely.

Hi there! Good questions, I have to admit I don't know the answer myself, so I'll ask Jarel our review manager if he can stop in to the forums and answer, shouldn't be too long. Thanks for your patience!

Hi guys,

As the review team will not be able to remember the legal specifics for each and every property around the globe, it's the photographer's responsibility to ensure they are adhering to the legal requirements for each property they photograph and submit to PhotoDune. Those who make violations are subject to our standard policy for copyright violations.

Initially we wanted to stay on the safe side of things and, if we weren't sure, we would soft-reject the photo for clarification. That doesn't really work, so I had directed the team not to do that any more. In this instance they may have forgotten or, depending on when you submitted, we may have changed the policy after your photos were reviewed.

Please also keep in mind that, like PhotoDune itself, our review team is new and developing policies for new situations as they arise. Over the next few months our review workflow and internal process will be worked on quite heavily to make sure things run smoothly and efficiently. So if issues with the review system come up, please do let us know so we can spot any issues and make the changes necessary to avoid or fix them.

Thanks!

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