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Messages - zebra007
1
« on: August 01, 2024, 02:18 »
@cobalt - i sent him a message here on the forum but he didn't answered
Hi all,
I am not able to provide support through private messages here in MSG. I have communicated this many times in the past and I have shared my direct email. Rod, in your PM you did not share your full name, or your account information. Even if I could provide you with support here, I wouldn't be able to look up your account since you are anonymous in MSG. You can send me an email to [email protected]. I cannot make any promises that I will be able to make any changes, but I will look at your account.
I will never speculate or comment on blocked accounts in a public forum. For anyone else with a blocked account, your first step is to reach out via the contact us form in the contributor portal. When you hear back, be sure to follow the procedures outlined in the communication you receive on how to file a formal appeal.
Thank you,
Mat Hayward
Many THANK YOU VERY MUCH 
2
« on: July 12, 2024, 09:53 »
Me too Tradition photograph just over 1 month ago 
3
« on: July 12, 2024, 03:24 »
This is very confusing. My images were stolen and sold, and they ganged up to report that I infringed on my own copyrights. When my account was suspended, I sent a report to Shutterstock (I have the raw files). While waiting for the review, the thieves sold the images using three different accounts.
*Note: (Shutterstock contributor since June 24, 2024). They all registered on the same day. I need advice on what to do (I have the raw files for all the images).
Here are the links to the thieves portfolios. Check to see if any members images are also there:
1. https://www.shutterstock.com/g/janiklamseas
2. https://www.shutterstock.com/g/mishabiles
3. https://www.shutterstock.com/g/budugabrie
All three accounts have been closed because I reported them, but my account hasnt been restored yet. I provided all the necessary evidence. The time it takes to restore accounts is very slow, creating a loophole for thieves to steal and sell the images from suspended portfolios on Shutterstock, causing ongoing problems.
I think this is the new trick of modern thieves, using fake DMCA reports on SS and then waiting for the portfolio owner to be suspended for review. During this period, they quickly submit the work for sale instead. But I will not let these thieves win.
4
« on: July 10, 2024, 06:26 »
5
« on: June 30, 2024, 07:19 »
I think Adobe went funny on my portfolio. None of my 800 files have been reviewed and, none of images nominated and received an email saying that some of my images have been re reviewed and have been removed from the port. Probably will stop supply any images or videos to them...
I just got my latest upload from June 22nd reviewed today. Only about a week for them to review. Is it normal these days?
I still have files that are just over a month sitting in queue.
Me too just over a month.
6
« on: June 30, 2024, 07:15 »
Zebra007, has Shutterstock's IP department responded to you after you submitted proof of ownership?
"Thanks for reaching out to Shutterstock Contributor Care. We understand your request and we'll be more than happy to assist you! We appreciate you have sent the proof of this image. We are going to send this case to our compliance team. They will review the proof and will take the last decision on this matter. As soon as they have an answer, they will reply with this information. Thanks for your time and have a great day. Regards" ------------- Shutterstock Contributor Care Team After submitting the raw file, I have been waiting for two weeks with no response. Could you please provide an update on the status?
7
« on: June 29, 2024, 14:04 »
Update: Shutterstock reinstated my account in early June, after roughly 6 weeks. I finally received a response after sending countless e-mails asking for an update, which were ignored. Literally around 30 different e-mails. They didn't count my evidence as proof, because it was of the same subject but taken on a different day. I scoured my archives and made sure to find the exact image I submitted along with multiple exposures of the same subject, and submitted screenshots as evidence. A couple of weeks later my account was reinstated.
However, my sales have plummeted since reinstatment, as the images that were removed from the catalog over the 6 weeks lost their high placement in the results. Also, at the time my account was suspended, I had a significant balance of unpaid earnings in my account. Those earnings were wiped from my account when it was activated again and have not been paid to me. There is no record of them in my account, and as far as I can tell they are gone. I was directed to e-mail the generic support dept at submit shutterstock for answers, but they have not responded after several attempts. This could be theft of income.
Additionally, they did not respond when I inquired about what Shutterstock did with the royalties from the fraudulent accounts. Does anyone doubt they pocketed the proceeds?
Also, when I asked about the evidence they had for suspending my account, they replied that other accounts had the same image in their portfolio, and those accounts had been terminated. However, in the initial suspension e-mail, a link to the same image I have on istockphoto was shown. It's not clear to me what the image on Istockphoto has to do with the suspension.
Thank you for updating me on your account situation. I'm glad to hear your account has been reinstated. It's unfortunate about the drop in sales after the suspension, but hopefully things will improve soon. I hope you receive a response from support soon regarding your missing earnings.
8
« on: June 24, 2024, 03:22 »
I recently discovered that my artwork, which appears to be attributed to Yay Images, has been unlawfully used and sold on Pngtree.com without my authorization. The specific image in question can be found at the following link: I recently discovered that my artwork, which appears to be attributed to Yay Images, has been unlawfully used and sold on Pngtree.com without my authorization. The specific image in question can be found at the following link: https://pngtree.com/yayimage_4689602?type=2I am seeking clarification on whether Yay Images and YayImages.com are the same entity. This confusion arises as my work is being attributed to Yay Images on Pngtree.com, and I want to confirm if this relates to Yay Images or another entity entirely. Your prompt response and clarification on this matter would be greatly appreciated. Please advise on how we can proceed to resolve this issue effectively. Thank you for your attention to this urgent matter.
9
« on: June 15, 2024, 12:54 »
Why, in this case, I took the photograph myself and never submitted the work to the website that Shutterstock sent me a link to. I have the original work and raw files that I have kept and sent to Shutterstock. I did nothing wrong. Why does my account get suspended when I am the owner of the work? I am very upset to encounter this.
SS sent you a link to a different website, which has your image, in use in some way, and that's why they suspended your account? Is that another stock site? Seems odd that SS would care, so I'll guess, someone filed a DMCA against you, for your own image?
I know none of us can answer, but why would anyone do that? Seems unusual and there's no gain, unless they were just out to cause trouble for you.
If you have the RAW files and know the site, file a DMCA against that person!
Thank you for the advice. I believe this might be a case of someone trying to sabotage me, as you mentioned, because my images have become very popular. This situation highlights a potential loophole in the DMCA policy that affects genuine content creators.
10
« on: June 14, 2024, 11:38 »
I was hit by the same Shutterstock violation as you today, even though the work is my own. I have submitted the evidence as raw files today. I want to know if your portfolio has been reopened yet. I am very concerned about the timeframe. I have been a member since 2012 and have approximately 30,000 images. It's really sad
I have heard same from few others too, they are banning people with violations which they never did. The worst part is they stop responding even you send the evidences.
Why, in this case, I took the photograph myself and never submitted the work to the website that Shutterstock sent me a link to. I have the original work and raw files that I have kept and sent to Shutterstock. I did nothing wrong. Why does my account get suspended when I am the owner of the work? I am very upset to encounter this.
11
« on: June 13, 2024, 12:12 »
messed up irony is - what if it is a "stolen" portfolio doing a "copyright claim" against your stuff?
i think so.
12
« on: June 13, 2024, 10:45 »
Almost a month ago, I received a notification from Shutterstock that one of my images was flagged for a copyright violation and my account was being suspended. They offered a few methods to supply proof that I'm the copyright holder of the particular image. Very quickly I sent the evidence to them and received a response that my case would be escalated. Since that time I have received no further communication, and all of my images have been removed from the site, and I can't log in to my account. They have ignored the many e-mails I've sent. It should take no more than 10 minutes to look at the evidence I submitted and conclude my account should be reactivated.
Has anyone been through this process before and what was the outcome? There was also no indication from Shutterstock why they thought there was a copyright issue in the first place.
I was hit by the same Shutterstock violation as you today, even though the work is my own. I have submitted the evidence as raw files today. I want to know if your portfolio has been reopened yet. I am very concerned about the timeframe. I have been a member since 2012 and have approximately 30,000 images. It's really sad
13
« on: February 19, 2024, 02:19 »
 :)Thanks veryyyyy muchhhhhh
14
« on: December 15, 2023, 11:32 »
Thank you.Mat.
15
« on: December 14, 2023, 11:15 »
Thank you Mat.
16
« on: December 14, 2023, 11:14 »
my blue bar (free all apps) has gone.I did not use it. 
17
« on: November 16, 2023, 10:25 »
not yet...
18
« on: November 07, 2023, 05:54 »
me too,
19
« on: October 05, 2023, 02:59 »
no
20
« on: September 13, 2023, 10:17 »
Many thanks Matt
21
« on: August 22, 2023, 02:35 »
me too.
22
« on: February 04, 2023, 11:33 »
Many thanksssssssss Adobe
23
« on: June 13, 2022, 03:41 »
Adobe stock
24
« on: February 14, 2022, 11:46 »
I'm 0 sale since 2022 until now why?
It's a quite different market from the micros, in general.
Were you selling well before six weeks ago?
Summary for 01 December 2021 to 01 January 2022 ( 28 item(s) totalling $7.35 )
25
« on: February 14, 2022, 05:18 »
I'm 0 sale since 2022 until now why?
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