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Messages - Jo Ann Snover

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5776
iStockPhoto.com / Re: Royalty adjustment
« on: December 12, 2011, 17:58 »
In the iStock thread on this topic they claim it would take another week or two to provide the details they originally promised, so they thought it better to give the money without the details.

They have offered to provide the information to anyone who submits a support ticket requesting it. My amount wasn't very large (sales were dreadful at that time) so for me it seems pointless.

The idea that they can't provide this formation in  short order is hard to credit - unless their internal systems are more primitive and/or broken than I realized. If I were still exclusive I'd definitely insist on a complete account of each sale at the wrong royalty.

5777
Panthermedia.net / Re: PantherMedia Relaunch [Press Release]
« on: December 12, 2011, 16:39 »
I checked a couple of image numbers and except for the A in front of them, PantherMedia's match 123rf's

5778
Panthermedia.net / Re: PantherMedia Relaunch [Press Release]
« on: December 12, 2011, 16:27 »
My portfolio is apparently already on PantherMedia, I'm guessing as a partnership with 123rf (based on my name being joannsnover versus jsnover).

PantherMedia's link for my portfolio on their site doesn't work - it shows 50-something images if you click on my name from any one image found via a search. If I search for some keywords I see more of my images showing up. Not sure if it's everything that's at 123rf, but it looks like it. If that's the case, why would anyone who's already on 123rf upload directly to PantherMedia?

In paging through search results, lots of things weren't working the way I expected. As an example, with the default of 30 images per page, most pages after the first had one line of 15 images shown and then the next page icon. If I changed to 100 per page it either refreshed and stayed at 30 or refreshed at 100 but then the second page was back to 30 again.

And I see Baldrick's images too - Santorini, roses with blank cards, etc. - so you are there in spite of yourself :)

5779
iStockPhoto.com / Re: How do you feel about IStock?
« on: December 12, 2011, 15:30 »
how can you give this kind of general advice? you have 17 files on iStock and not many more with other agencies. just saying

3,200 on SS; 2,300 on FT; 3,200 on CanStock - by what yardstick is 3,200 "not many more" than 17?

5780
Panthermedia.net / Re: PantherMedia Relaunch [Press Release]
« on: December 12, 2011, 15:24 »
I received an e-mail from them this morning suggesting that I upload there. In addition to concerns about difficulties of uploading mentioned here, I wondered what sales had been like lately?

Looking at the chart on the right (poll results) it doesn't look all that promising unless things have really been picking up since this site "relaunch" last month.

If they're harder to upload to than CanStock and with lower sales, it's not clear why I'd want to upload.

5781
iStockPhoto.com / Re: No option to opt-out from partners' program
« on: December 11, 2011, 21:34 »
a1bercik,  note that the transfer of non-exclusive IS images to TS seems to be happening so slowly that it's not even an immediate concern.   So far I have exactly 1 image on TS.   Maybe it will never go beyond that before IS decides to to abandon that plan and do something different... or is sold again,  or folds up.   

In the last 2 weeks, I've gone from 0 to 13 images (from about 2500 images total) on Thinkstock/photos.com. I keep expecting things to speed up, but although they can dump 70K+ EdStock images from Getty to iStock, they apparently do not have the technology to move the independent content from iStock to the partner program sites.

5782
iStockPhoto.com / Re: Xmas present from iStock...
« on: December 11, 2011, 21:32 »
My IS sales from 2004 included several small sizes at 10 cents royalty (it was 10/20/30 cents for S, M, L), but in recent times, my lowest is 12 cents (at 18% royalty).

Even at DT, with a level 0 image getting its first extra small sale, it's 19 cents at least, and that only happens once.

We'll see what the 2012 RCs and prices bring, but short of leaving iStock completely, there's not much we can do beyond giving all the other sites new work first (for 6 months or a year) so iStock pays crap, but doesn't get the new work.

5783
So on your file_downloads page for a particular image you'll see "Small Regular $1.35" and have no idea how many credits Small sold for.

Was that image in Photo + then or not? Was there a sale on or not? In the case of price-in-credits changes for certain sizes such as we had a month or so ago, was that sale date before or after? And given site hiccups, you can't ever be sure exactly when the new prices were applied. At the end of 2010 there was a big Vetta sale - with double RC credits given. Again no way to track.

And for extended licenses at any time, without contacting CR for every single EL sale you will never know. We get a report of an extended license sale, with the number of credits for the EL, but not for the image itself which doesn't register as a download in the counts and the credits for which are never shown anywhere to a contributor.

As it stands right now, without contacting CR for every single EL sale, a contributor cannot calculate their RC total, only estimate it. Pretty shabby situation.

5784
You have no way to verify your RC numbers, especially when credits change at some point during the year (as they did this year for certain sizes of certain types of files - 20 credit vectors to 18 for example).

Flogging a dead horse, I know, as I believe iStock is well aware it is in its own best interests to avoid giving a full accounting to contributors, but it is imperative that we have detailed, downloadable stats for our accounts.

5785
iStockPhoto.com / Re: Buyers Bailing on Istock
« on: December 09, 2011, 19:45 »
The "quality" of things such as ape family:


bear:

and  tiger with ice cream cone:


don't even come close to meriting inclusion in Vetta IMO. Forget that iStock wouldn't accept those at all from a regular contributor as they appear to be based on a vector original, but how does it help the site as a whole to charge $125 for one of these turkeys? Buyers see this and it devalues the rest of the work in Vetta, much of which is excellent.

This is all relatively new - from the end of last month. What a total travesty of any pretense of inspection standards. Getty/H&F is just milking whatever they can get from iStock's traffic with no regard for the site's future. They should hang their heads in shame.

ETA: I looked at the rest of CSA images' portfolio, not just the stuff that showed up in the zoo search, and they have some very nice work in amongst the standard, unremarkable (i.e. absolutely main collection) illustrations. My point about automatic Vetta for things that don't merit inclusion still stands, but I did want to note now nice some of their work is, even if it isn't really Vetta.

5786
iStockPhoto.com / Re: Refunds?
« on: December 09, 2011, 02:37 »
About the only benefit of sales being wretched for me is there's not much to get refunds on :)

I saw the posts about this, but one person said they'd contacted CR about 20 or 40 refunds and were told it wasn't an error, but a large customer had changed their mind about a project and decided not to use the images! That sounds more like a Getty kind of practice than a microstock site practice.

Haven't seen any forum comments from admins and the numbers of refunds sounded scarily high. Especially as we are now given no explanations whatever as to the specific reason for that refund.

Can't pay the back royalties but can deduct refunds...I don't see conspiracies but priorities seem to be skewed so the ones that pay out money get much lower on the list.

ETA: I read the last few threads and one diamond contributor said they had 235 refunds in the last week

Two hundred and thirty five.

If it's not a bug, that's some sort of business practice that iStock has to put a stop to. That is totally insane.

5787
Veer / Re: Veer contributor pages error
« on: December 08, 2011, 13:56 »
Firefox 7.0.1, google Chrome 15.0.874.121, Safari 5.1.2 (6534.52.7) all on mac 10.6.8

No weekly limit on any of them since the update

5788
Veer / Re: Veer contributor pages error
« on: December 08, 2011, 12:00 »
Can't see submission limit info either, but I did submit more than 30 pics today, which is more than the the limit I remembered to have. Does it mean submissions are unlimited now, like SS?

I thought that if I submitted a few images it might tell me then how many I was permitted, but that wasn't the case. It accepted the test (5 images) into the huge pile of pending images, but no information about how many more. I used to be able to submit 50 per time period - a week I think?

Back to plan A - wait until next year :)

5789
Envato / Re: Eastern European Reviewers
« on: December 08, 2011, 11:35 »
I looked at MicrostockSolutions' web site, but I have no idea which sites, specifically, would be "a who's who list of Big 6 microstock image agencies" to quote from their promo. I'm almost certain that would not include iStock, who for all their faults are still in the big 6 by anyone's measure.

Having an outsourced operation probably explains the rather inconsistent reviewing at PhotoDune.

I'm continuing to see sales at PhotoDune and so I'll upload regardless of the reviewer quality. However the site owners might want to consider what they're doing to the site by leaving themselves without content that other top tier sites have. Remember that forum post on PhotoDune where a buyer said "This site needs more images"?

5790
iStockPhoto.com / Re: November Stats Are Up-to-Date
« on: December 08, 2011, 11:11 »

...Both the balance and the latest downloads are jumping up and down, and apparently independently.

That type of independence isn't what I had in mind :)

5791
iStockPhoto.com / Re: November Stats Are Up-to-Date
« on: December 08, 2011, 10:32 »
My balance doesn't square at all with the overnight sales that are showing in my_downloads. It did jump up and down a bit yesterday PM so at this point I'm really confused and have no idea at all what the right number should be.

5792
iStockPhoto.com / Re: Buyers Bailing on Istock
« on: December 08, 2011, 00:17 »
Ok, tell me how to make a price slider.  Someone, please. 

Buyers didn't ask for a price slider. They asked for a way to exclude Vetta and Agency images. iStock wouldn't give them that so the price slider - dot slider - was the result. If you gave the buyers what they were asking for back when search results were all Vetta/Agency up front, there'd be no request for a price slider.

The checkboxes for collections UI is simple, used on Getty and many other places (including the downstream bargain bins of Thinkstock and photos.com.

Asking how to make a price slider work is the wrong question.

5793
Veer / Re: Veer contributor pages error
« on: December 07, 2011, 21:11 »
Two weeks is nothing - I have files that on Friday will have been sitting there for 4 weeks. I also can't see if or when I can submit any more images as the display has gone (and that was reported right after the site came back).

I think I'm going to give up on Veer for a few weeks and try again in the new year by which time I hope they'll have made things work again.

5794
iStockPhoto.com / Re: November Stats Are Up-to-Date
« on: December 07, 2011, 20:56 »
..Noticed that my earnings balance jumped up and thought I had an EL sale, but it turns out IS credited my November earnings with additional earnings that somehow were lost during the meltdown.

How do you know the reason for the balance jump? Did you submit a support ticket? I saw a small one (balance jump) this afternoon with no apparent sale to account for it, but I have no e-mail saying that this is the back royalties owed for the 15%/25% or the site outage/restore mess.

If I look at the bar chart on the user_view page it hasn't changed at all (and Sean's GM script showed it was missing about $20 of sales).

I guess random jumps in balance are better than random reductions or the refund mass e-mails that some other  contributors have been reporting :)

5795
Envato / Re: Deleting Soft Rejected Images
« on: December 07, 2011, 20:39 »
I'd love a feature that just let you have the files automatically deleted after a week or two. Optional of course. I am not going to make changes to files except in the rarest of cases - and all the current soft rejections I'm just deleting. So I just want the files to go away like hard rejections do without any action on my part.

The reality of life as a new site is that when you say in a soft rejection that, for example,  you want a series of four season views split up into individual images, that just isn't going to happen. Obviously each site has its own set of criteria, but the further you stray from the typical requirements, the less likely you are to get contributors making modifications.

In another case you soft rejected an isolated holiday garland shot straight down but on a diagonal suggesting it should be straightened like a crooked horizon (but somehow the others in that series, all shot the same way, were approved). All the shots should have been approved or rejected as there were only different colored baubles.

I guess the second suggestion here is that you need some sort of spot check on the reviewers as the current situation is highly inconsistent - all sites have a little of that, but yours seems to be more so than usual.  I'd expect that there be an audit of the review process to make sure it's working consistently. In the future, some sort of formal appeal (rather than contributors asking in the forums) might also make sense.

5796
iStockPhoto.com / Re: Buyers Bailing on Istock
« on: December 07, 2011, 20:07 »
... I got a letter from one of them to tell me that to their astonishment it [favorite pub] was now a Gay bar. They weren't exactly banned, but they weren't exactly welcome either. As the only Gay Bar in the area at that time, I'd imagine they did very well.

Can I now quote you saying that iStock is now just like a Gay Bar? :) Lobo will never let you back then...

5797
iStockPhoto.com / Re: Buyers Bailing on Istock
« on: December 07, 2011, 20:04 »
... You seem to think that just because something is made of pixels, it costs the same as the next.  Well, it doesn't.  Life is rough.  Use the filter like a big boy.

I'm not the person at whom the comment was directed, but I think the point you're missing is that this "take your medicine and don't complain" approach might work if a buyer had no choices, but when you have one (or several) working sites from which to choose, why would you stick with the site whose interface is confusing, or annoying or both?

iStock has not defined some wonderful new UI paradigm with the price slider; even the people who suggest it should be used don't generally praise it. It's a rather unfortunate compromise design that is based more on what iStock wanted to steer buyers to (after 6 months or more of just ignoring requests to be able to filter out Vetta and Agency images).

Those of you taking a "pro slider" position can argue all you like with buyers or other contributors about how good you think it is and how buyers should just stop fussing, but as long as Getty hasn't bought up all the competition, buyers can shop elsewhere if they don't like what iStock's offering. I just don't see how this wilful dismissal of buyer complaints can lead anywhere good.

Given the buyer had 500+ credits still to use, I find it hard to believe he closed his account - doesn't anyone wonder why it's gone away?

5798
So a thought experiment might be helpful. If they had used it on a new design for the same size butter container, would that have been still one use? If yes, how about salted vs unsalted butter or margarine, or a giant tub of whipped butter?

I'm not trying to be argumentative but suggesting that if you viewed the product as their own brand produce, the milk and butter count as the same use. And do you think that SS's lawyers could effectively make the case that every single package redesign for butter requires a new EL?

The plus and minus of royalty free is the ongoing rights...

5799
Site Related / Re: Where's my iStock speedometer?
« on: December 07, 2011, 16:25 »
Mine comes and goes - at least in the last couple of days that's been the case. I haven't done anything either (unless Lobo has bought the site from Leaf in which case I'm doomed :))

5800
iStockPhoto.com / Re: November Stats Are Up-to-Date
« on: December 07, 2011, 16:24 »
Not only have they not fixed the November stats (which I think they estimated for the end of this week) but they haven't paid us the missing royalties from when we were all paid at 15% or 25% (independent/exclusive) - they said that would be Tuesday. Not only have they not paid us, they haven't been able to provide a new ETA on this.

There's a thread in the iStock Help forum asking...

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