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Agency Based Discussion => Shutterstock.com => Topic started by: Artist on September 05, 2019, 06:55

Title: Adjustment tab?
Post by: Artist on September 05, 2019, 06:55
I just saw this adjustment tab in the earning summery.

Was it before or they have added it new?  ???

I have got lot many reversals on my downloads.
Title: Re: Adjustment tab?
Post by: gnirtS on September 05, 2019, 07:07
Adjustment tab?
Title: Re: Adjustment tab?
Post by: Noedelhap on September 05, 2019, 07:36
What? I don't see an Adjustment tab.
Title: Re: Adjustment tab?
Post by: J_Stock on September 05, 2019, 07:48
It's in the detailed summary on the far right, not on the front page.

I have two: 1 return and 1 purchase, both from years ago.
Title: Re: Adjustment tab?
Post by: PhotoBomb on September 05, 2019, 07:50
Can somebody please post a screen shot of this mysterious tab?
Title: Re: Adjustment tab?
Post by: gnirtS on September 05, 2019, 07:54
Not seeing it here.  Maybe its new and not rolled out to others yet.
Title: Re: Adjustment tab?
Post by: J_Stock on September 05, 2019, 08:25
Here's what I see.  Not sure how long "Adjustments" has been here.
Title: Re: Adjustment tab?
Post by: Jo Ann Snover on September 05, 2019, 09:28
Single & Other is my last tab - no Adjustments

Chrome on Mac OS 10.14.6. USA West Coast

Perhaps it's rolling out slowly? Or they're still testing?
Title: Re: Adjustment tab?
Post by: noodle on September 05, 2019, 09:31
Does this mean that SS is planning to reverse sales that are returned images, or ones purchased through fraudulent credit cards?

I fear more “good news” is on the way!
Title: Re: Adjustment tab?
Post by: J_Stock on September 05, 2019, 09:38
Maybe it only shows if you HAD adjustments.

Mine only shows two.  One return and one addition.  They both sort of cancel each other out.

Title: Re: Adjustment tab?
Post by: Artist on September 05, 2019, 10:05
Maybe it only shows if you HAD adjustments.

Mine only shows two.  One return and one addition.  They both sort of cancel each other out.

There is minus as well as plus in your list.
Looks like they are deducting as well as crediting the source.

So the point is, when did they implement it? and how are they calculating it?
Title: Re: Adjustment tab?
Post by: Uncle Pete on September 05, 2019, 12:03
Does this mean that SS is planning to reverse sales that are returned images, or ones purchased through fraudulent credit cards?

I fear more “good news” is on the way!

Or they are planning on documenting and showing us any adjustments, to make the earnings page balance.

Nothing new or "exciting" just showing us what wasn't showing in the past?

Not showing on mine yet, but when it does, maybe I'll see if I ever had any adjustments?
Title: Re: Adjustment tab?
Post by: Thomas from France on September 05, 2019, 12:06
No adjustment tab for me here in France.
Title: Re: Adjustment tab?
Post by: cathyslife on September 05, 2019, 13:44
Maybe it only shows if you HAD adjustments.

Mine only shows two.  One return and one addition.  They both sort of cancel each other out.


Yeah, maybe the tab only shows when you have an adjustment. In your case, Probably the buyer bought the wrong license accidentally, hence the + and —

When I was buying stock, I would do that on occasion. I would forget to change the setting before hitting the buy button. A call to support would correct the problem. Hopefully it’s not to keep track of clawbacks.
Title: Re: Adjustment tab?
Post by: gnirtS on September 05, 2019, 14:00
Does this mean that SS is planning to reverse sales that are returned images, or ones purchased through fraudulent credit cards?

I fear more “good news” is on the way!

Its possible they've already done this for ages, maybe even from the start but absorbed the refund costs instead of passing it to the contributor like IS do.
So it might not be a change other than to see its happening.....OR they'll change policy now they're full of poor images and are getting more refunds after the reviewers allowed anything.

Title: Re: Adjustment tab?
Post by: obj owl on September 05, 2019, 14:03
Clear your cookies and you should see it. I used a private window on Firefox and low and behold it appeared.
Title: Re: Adjustment tab?
Post by: ShadySue on September 05, 2019, 14:09
Maybe it only shows if you HAD adjustments.

Mine only shows two.  One return and one addition.  They both sort of cancel each other out.
Yeah, maybe the tab only shows when you have an adjustment. In your case, Probably the buyer bought the wrong license accidentally, hence the + and —
Yebbut they are different images.
Plus one is almost two years older than the other.
Title: Re: Adjustment tab?
Post by: Jo Ann Snover on September 05, 2019, 14:10
Clear your cookies and you should see it. I used a private window on Firefox and low and behold it appeared.
Incognito window on Chrome and I still can't see the adjustments tab, so I don't think that's the whole answer
Title: Re: Adjustment tab?
Post by: ShadySue on September 05, 2019, 14:10
Maybe it only shows if you HAD adjustments.

Mine only shows two.  One return and one addition.  They both sort of cancel each other out.

There is minus as well as plus in your list.
Yup, that's what he said. One return and one addition.
Title: Re: Adjustment tab?
Post by: cathyslife on September 05, 2019, 15:58
Maybe it only shows if you HAD adjustments.

Mine only shows two.  One return and one addition.  They both sort of cancel each other out.
Yeah, maybe the tab only shows when you have an adjustment. In your case, Probably the buyer bought the wrong license accidentally, hence the + and —
Yebbut they are different images.
Plus one is almost two years older than the other.


Still could be adjustments for mistakes in license purchase.

Title: Re: Adjustment tab?
Post by: ShadySue on September 05, 2019, 18:25
Maybe it only shows if you HAD adjustments.

Mine only shows two.  One return and one addition.  They both sort of cancel each other out.
Yeah, maybe the tab only shows when you have an adjustment. In your case, Probably the buyer bought the wrong license accidentally, hence the + and —
Yebbut they are different images.
Plus one is almost two years older than the other.


Still could be adjustments for mistakes in license purchase.

True, sorry.