Author Topic: Blank image (Read 4262 times)

Reimar · « **on:** March 08, 2023, 18:45 »

If I look at my Earnings Summary, by Product, under Subscriptions, my most downloaded images show up. One "Image" on my first page is blank, downloaded 50 times with no Upload date. When I click the image number

1352329826

I get 16 million model photos. Mine are in there when I specify my name too.

What is that all about? Has anyone else seen this?

flywing · « **Reply #1 on:** March 08, 2023, 23:56 »

I've two on the 4th page of mine. Don't know what they're about. It went to a missing image page when clicked.

Her Ugliness · « **Reply #2 on:** March 09, 2023, 02:04 »

I have this for an image I deleted myself. It shows up as a blank white image in my bestseller list. Did you delete any of your images or ever got a notification from Shutterstock that any of your images were deleted?

flywing · « **Reply #3 on:** March 09, 2023, 02:43 »

They are not my images. One of them even predates my first upload to SS.

Reimar · « **Reply #4 on:** March 09, 2023, 09:02 »

Quote from: Her Ugliness on March 09, 2023, 02:04

I have this for an image I deleted myself. It shows up as a blank white image in my bestseller list. Did you delete any of your images or ever got a notification from Shutterstock that any of your images were deleted?

I do not believe I've deleted any of my images at SS. This images with 50 downloads has no Upload date. The mystery continues...

Uncle Pete · « **Reply #5 on:** March 09, 2023, 12:29 »

Quote from: Her Ugliness on March 09, 2023, 02:04

I have this for an image I deleted myself. It shows up as a blank white image in my bestseller list. Did you delete any of your images or ever got a notification from Shutterstock that any of your images were deleted?

I had that too until I figured out I had deleted an image years ago. Even though they accepted it, I was concerned that it shouldn't be sold without a release.

The upload date is right and I get

"Well, this is unexpected...
Sorry, we can't find what you're looking for. Here are some helpful links instead.
Error code: 404"

Quote from: Reimar on March 08, 2023, 18:45

If I look at my Earnings Summary, by Product, under Subscriptions, my most downloaded images show up. One "Image" on my first page is blank, downloaded 50 times with no Upload date. When I click the image number

1352329826

I get 16 million model photos. Mine are in there when I specify my name too.

What is that all about? Has anyone else seen this?

For yours I get: "We're sorry! 1,352,329,826 is no longer available. You might be interested in the related results below."

Not the same error message. And that image number ? 1,600,045,294 = April 2019.

Reimar · « **Reply #6 on:** March 09, 2023, 12:59 »

That's strange Pete, I don't get an error message when I click that image number.
I get over 16 million Model royalty-free images like you would in a search.

I don't follow what you mean by that new image number equaling April 2019.

Maybe I did delete a model-released image where SS rejected my release form.

thx9000 · « **Reply #7 on:** March 09, 2023, 13:03 »

Had this happen to one of my bestsellers. Was selling 6-10 times a day and disappeared overnight. Managed to get to real support who at two separate occasions, months between, promised they'll investigate, never heard of them again. I mean zero actual explanation what happened or could've happened. I even stopped uploading for months at SS waiting for some answer since the whole thing was so arbitrary. The image is still visible in my bestsellers with downloads and earnings, but with an empty icon and if you click on it you get an missing image url with a random selection of images

Reimar · « **Reply #8 on:** March 09, 2023, 16:51 »

Quote from: thx9000 on March 09, 2023, 13:03

Had this happen to one of my bestsellers. Was selling 6-10 times a day and disappeared overnight. Managed to get to real support who at two separate occasions, months between, promised they'll investigate, never heard of them again. I mean zero actual explanation what happened or could've happened. I even stopped uploading for months at SS waiting for some answer since the whole thing was so arbitrary. The image is still visible in my bestsellers with downloads and earnings, but with an empty icon and if you click on it you get an missing image url with a random selection of images

Question: if you search for this image at SS, is it still visible to buyers?

mino216 · « **Reply #9 on:** March 09, 2023, 17:00 »

This can happen if SS has deleted your image. The reason can be because of the trademark. Because my image was not suitable for commercial use anymore, it has dissapeared and was replaced by this blank stuff

Reimar · « **Reply #10 on:** March 09, 2023, 17:01 »

After more research, I've concluded the missing image was a museum shot that SS took down because of a complaint. It was a good seller, but I'd rather see it taken down than cause any legal trouble.

Uncle Pete · « **Reply #11 on:** March 10, 2023, 14:01 »

Quote from: Reimar on March 09, 2023, 17:01

After more research, I've concluded the missing image was a museum shot that SS took down because of a complaint. It was a good seller, but I'd rather see it taken down than cause any legal trouble.

There's the answer. But yes I did see the page with the many other images, as you wrote. For mine I don't.

I have more than one blank thumbnail, I just know the one by doing some back tracking and figuring out what it was. The other two I don't know. And yes like @thx9000 I wrote to support and listed the file numbers and never got an answer. SNAFU that's SSTK support.