Author Topic: Pending and Reviewed Disappeared? (Read 16147 times)

JustAnImage · « **Reply #75 on:** April 15, 2022, 12:38 »

The conversation went on and the last support response was:

"Hope your day so far has been pleasant. Thanks for alerting us about this, I realize that this situation is difficult and frustrating, but rest assured we will find a solution for you. I have reported this to the higher IT division and currently, we are investigating a delay/glitch in the upload/Pending process since we have several affected contributors again. I'll get back to you as soon as more information is provided.

I’m deeply sorry this has happened to you. It’s not the experience we wish to create for any of our contributors. Thank you for bringing it to our attention and allowing us to address it."

Btw. just 5 minutes ago again 5 videos disappeared from the pending queue ;-)

Groucho · « **Reply #76 on:** April 16, 2022, 05:24 »

I got this response from Shutter support:
"Sorry you are having a problem with this.

This is a technical issue with submitted videos not appearing in the pending page, that has been reported by many contributors over the past two days.

The problem has been forwarded to the Shutterstock technical team for investigation so that they can fix the issue. We don't currently have have any information on when the problem will be fixed, but hopefully the videos will appear normally soon."

So, I guess we just have to wait a few days and try again to submit videos

Contemporary Dave · « **Reply #77 on:** April 17, 2022, 05:49 »

Some clips that disappeared have now reappeared after they have approved, but I still have a number of editorial clips that I submitted around Thursday that are still missing.

bestravelvideo · « **Reply #78 on:** April 17, 2022, 06:42 »

I finished uploading 10 GB of editorial and non-editorial videos and they all dissapeared the very second I have sent them for inspection.
I only had this problem with videos, not photos.
I suppose there is no point in uploading new video content until we see or hear about a fix.
What sounds as trouble is that we might have to spend hours to upload GB of content again, as the ones we did are not visible.
Wouldn't it be just easier if they at least popped up a mesage indicating the problem at our contributor's page?
That is not so difficult to implement.
I am very tempted to comment if this is part of the "Exciting improvements are coming soon." but I will not!

gnirtS · « **Reply #79 on:** April 17, 2022, 15:50 »

Might want to wait before uploading - in my case videos that disappeared after submitting and never appeared in pending did actually get reviewed and approved despite that a bit later.

Groucho · « **Reply #80 on:** April 18, 2022, 03:56 »

After 3 days, I got my videos reviewed without going in the pending queue. The duplicates videos (because of multiple submissions) were of course rejected.

I guess it is safe to upload and submit videos even if you do not see these in the pending queue.

JustAnImage · « **Reply #81 on:** April 18, 2022, 06:59 »

I had the same experience, all 8 videos (first uploaded 3, then 5 which both disappeared when submitting) are online now and in the reviewed and portfolio section.
(It took about 5 days for the videos to become visible and reviewed)

Seems to be safe to upload, you just don't see them in the "to review" section.

Uncle Pete · « **Reply #82 on:** April 23, 2022, 09:08 »

Images that are old and accepted and have sold, are now disappearing.

I wrote but really don't expect anyone will answer. If they do it will be, "we're aware of the situation." Yeah big thanks for that help.

Now I look an the first one shows today's date.

Look at the file numbers? 9,453,553 ? I have files with numbers on either side of that. 9453550 is the one right before it. Did they clean out some images for keywords? I wish I could figure out what's gone and why?

My latest accepted photo is Item ID: 2,146,088,159