Author Topic: E-Mail: Removed some images ?? (Read 4590 times)

Reaktori · « **on:** June 18, 2013, 15:26 »

Got an email from Shutterstock with topic: Removed some images

The mail:

------------------------------------
xxxxx xxxxxx,
We have removed the following images that you uploaded.
xxxxxxxxxxxxxxxxxx (xxxxxxxxxxxxxxxx) deleted because: Per
Exclusive Sale.
Regards,
ShutterStock Support
------------------------------------
(x's are me sensoring sensitive information)

Is this a good mail about $$$'s that don't yet show on my account or is this a bad mail?

What does it mean?

luissantos84 · « **Reply #1 on:** June 18, 2013, 15:28 »

no idea, I would contact SS

JPSDK · « **Reply #2 on:** June 18, 2013, 15:51 »

It sounds like they have sold a file exclusively and then have deleted your file.

That does not make much sense, since you might have that file for sale at other agencies.

ShadySue · « **Reply #3 on:** June 18, 2013, 15:54 »

Don't they have to contact you for permission before selling a file exclusively?

I can see they might want to deactivate a file while they contacted you to confirm availability of the file as exclusive and whether you were willing to do to. But surely they email asking you should have been sent at the same time?

Anyway, hopefully it's Big Money for You.

Reaktori · « **Reply #4 on:** June 18, 2013, 16:25 »

This mail was all i got.
I don't dare to contact them. I'll just order me another U2713H and some new lenses.
It has to be truck loads of $$$'s

luissantos84 · « **Reply #5 on:** June 18, 2013, 16:40 »

Quote from: Reaktori on June 18, 2013, 16:25

This mail was all i got.
I don't dare to contact them. I'll just order me another U2713 and some new lenses.
It has to be truck loads of $$$'s

sorry but that doesn't make sense I really think you should contact them

sure you can go and accept whatever money SS is willing to pay you (amount you still don't know), IMO I believe that email is spam and nothing will happen, never heard anything like this from SS, selling our file as exclusive?

there is something fishy going on

p.s: have you got that file removed?

ruxpriencdiam · « **Reply #6 on:** June 18, 2013, 16:43 »

So since when did SS start selling "EXCLUSIVE" files?

SS has never and always said they will never have "EXCLUSIVE"!

cthoman · « **Reply #7 on:** June 18, 2013, 16:47 »

Quote from: ruxpriencdiam on June 18, 2013, 16:43

So since when did SS start selling "EXCLUSIVE" files?

SS has never and always said they will never have "EXCLUSIVE"!

That's have exclusive content. If they sold an exclusive rights license, that is different. The whole post doesn't make a lot of sense though. They can't sell something exclusive to one customer without knowing where else the file is being sold. It would be meaningless.

Reaktori · « **Reply #8 on:** June 18, 2013, 16:53 »

Quote from: luissantos84 on June 18, 2013, 16:40

Quote from: Reaktori on June 18, 2013, 16:25
This mail was all i got.
I don't dare to contact them. I'll just order me another U2713 and some new lenses.
It has to be truck loads of $$$'s

sorry but that doesn't make sense I really think you should contact them

sure you can go and accept whatever money SS is willing to pay you (amount you still don't know), IMO I believe that email is spam and nothing will happen, never heard anything like this from SS, selling our file as exclusive?

there is something fishy going on

p.s: have you got that file removed?

Was joking.
Of course i contacted them. Waiting for reply.

Thumbnail for the image is showing in catalog manager, but as soon as i click it i get a popup with message: We can't find the content you wanted to edit, please check the ID (xxxxxxxx) and try again.
So this image seems to be deleted and the mail seems to be legit. Will have to wait and see.

heywoody · « **Reply #9 on:** June 18, 2013, 17:07 »

Don't sale revenues show up pretty much immediately? Sounds pretty wierd unless they think you have it for sale exclusively elsewhere?

luissantos84 · « **Reply #10 on:** June 18, 2013, 17:20 »

Quote from: Reaktori on June 18, 2013, 16:53

Quote from: luissantos84 on June 18, 2013, 16:40
Quote from: Reaktori on June 18, 2013, 16:25
This mail was all i got.
I don't dare to contact them. I'll just order me another U2713 and some new lenses.
It has to be truck loads of $$$'s

sorry but that doesn't make sense I really think you should contact them

sure you can go and accept whatever money SS is willing to pay you (amount you still don't know), IMO I believe that email is spam and nothing will happen, never heard anything like this from SS, selling our file as exclusive?

there is something fishy going on

p.s: have you got that file removed?

Was joking.
Of course i contacted them. Waiting for reply.

Thumbnail for the image is showing in catalog manager, but as soon as i click it i get a popup with message: We can't find the content you wanted to edit, please check the ID (xxxxxxxx) and try again.
So this image seems to be deleted and the mail seems to be legit. Will have to wait and see.

interesting, thanks for sharing Jussi!

Jo Ann Snover · « **Reply #12 on:** June 18, 2013, 18:20 »

The fact that such an e-mail template exists at all, even if sent in error, raises a whole load of questions.

Is this something new that SS is contemplating offering? If it is, I sincerely hope that contributors can opt out of that specific type of sale (while leaving all other on-demand and extended licenses enabled).

Any chance of an explanation for contributors about what is going on here?

gostwyck · « **Reply #13 on:** June 18, 2013, 19:05 »

Quote from: anthonycorreia on June 18, 2013, 17:27

Dear Reaktori,

After an investigation, it was determined that a mistake occurred so, thank you for bringing this to our attention by emailing us at [email protected].

Your image should appear in your portfolio again, normally. We apologize for any inconvenience.

Sincerely,
Anthony Correia
Director, Contributor Success
Shutterstock | Bigstock

Thanks for letting us know Anthony. There's not many agencies that would be so quick and so public to admit to 'a mistake'. Glad to know it's been resolved. A little more detail about how it occurred would be appreciated though, especially if it involves an up-coming change in policy.

cthoman · « **Reply #14 on:** June 18, 2013, 20:03 »

Quote from: jsnover on June 18, 2013, 18:20

The fact that such an e-mail template exists at all, even if sent in error, raises a whole load of questions.

Is this something new that SS is contemplating offering? If it is, I sincerely hope that contributors can opt out of that specific type of sale (while leaving all other on-demand and extended licenses enabled).

Any chance of an explanation for contributors about what is going on here?

Yeah, I would definitely like to know the details as well. In the immortal words of Ricky Ricardo, "You got some splainin to do".

EmberMike · « **Reply #15 on:** June 18, 2013, 20:33 »

SS can (and typically does, as far as I know) contact contributors in the event that a possibility of selling exclusive rights to an image comes up. And that process involves the contributor agreeing to the deal in writing, before anything moves forward. The contributor also has to agree to the amount of money being offered.

That's how it's supposed to go. Maybe in this case it really was just a mistake and an erroneous email was sent out. The email could be what is sent after the deal is done, when documents are signed and funds are transferred, and the image needs to then be deleted from the system. Just a guess, but it makes sense to me that such an email would exist for this reason.

Uncle Pete · « **Reply #16 on:** June 21, 2013, 15:27 »

Quote from: EmberMike on June 18, 2013, 20:33

SS can (and typically does, as far as I know) contact contributors in the event that a possibility of selling exclusive rights to an image comes up. And that process involves the contributor agreeing to the deal in writing, before anything moves forward. The contributor also has to agree to the amount of money being offered.

That's how it's supposed to go. Maybe in this case it really was just a mistake and an erroneous email was sent out. The email could be what is sent after the deal is done, when documents are signed and funds are transferred, and the image needs to then be deleted from the system. Just a guess, but it makes sense to me that such an email would exist for this reason.

For example: Image 12100101 was sold exclusive and someone sending the email entered 12101101 and bingo the email was sent. I don't find anything huge or mysterious in a typo sending a notification message to the wrong person.

Yes to Mike, it was probably the final note on a completed deal.

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Author Topic: E-Mail: Removed some images ?? (Read 4590 times)

Reaktori

luissantos84

JPSDK

ShadySue

Reaktori

luissantos84

ruxpriencdiam

cthoman

Reaktori

heywoody

luissantos84

anthonycorreia

Jo Ann Snover

gostwyck

cthoman

EmberMike

Uncle Pete

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