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Author Topic: How come SS never refunds?  (Read 7910 times)

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« on: August 20, 2012, 05:46 »
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In contrast with all agencies, how come SS never refunds a sold picture? They understand that the contributors has never to do with the online frauds or mistaken downloads?


stan

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« Reply #1 on: August 20, 2012, 07:20 »
0
Nice of you to remind them ;)

That being said them paying the lowest commissions of all, just 12%, they don't really need those few extra nickel&dimes ;)

« Reply #2 on: August 20, 2012, 07:36 »
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Nice of you to remind them ;)

That being said them paying the lowest commissions of all, just 12%, they don't really need those few extra nickel&dimes ;)

just spent a few minutes doing the contributor royalties % at SS (% between () from the lowest to the highest canister)

Subscription
a) 263$ for 750 downloads - 0.35$ each (71.4%, 94.2%, 102.8%, 108.5%)
b) 708$ for 2250 downloads -  0.314$ each (79.6%, 105%, 114.6%, 121%)
c) 1367$ for 4500 downloads - 0.303$ each (82.5%, 108.9%, 118.8%, 125.4%)
d) 2584$ for 9000 downloads - 0.287$ each (87.1%, 114.9%, 125.4%, 132.4%)

On Demand
- All sizes
a) 51$ for 5 downloads - 10.2$ each (18.4%, 24.3%, 26.4%, 27.9%)
b) 235$ for 25 downloads - 9.4$ each (20%, 26.3%, 28.7%, 30.3%)
- S and M sizes
a) 51$ for 12 downloads - 4.25$ each (18.9%, 25.1%, 27.5%, 29.1%)
b) 235$ for 60 downloads -  3.92$ each (20.6%, 27.3%, 29.8%, 31.6%)

EL
a) 201$ for 2 downloads - 100.5$ each (27.8%)
b) 455$ for 5 downloads - 91$ each (30.7%)
c) 1722$ for 25 downloads - 69$ each (40.5%)

the lowest is actually 18.4%

microstockphoto.co.uk

« Reply #3 on: August 20, 2012, 07:57 »
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In answer to the OP.

From their ToS at http://submit.shutterstock.com/tostos.mhtml :

Quote
f. If you are credited with a download or downloads and Shutterstock thereafter issues a refund to the customer(s) / subscriber(s) that downloaded any or part of your Submitted Content, Shutterstock shall have the right to deduct royalties credited to your account and allocated to such refunded subscriptions. Credit card chargebacks will be treated in the same manner as refunded subscriptions. Shutterstock does NOT currently deduct chargebacks and refunds from submitters for Standard License downloads but reserves the right to change this policy at any time without notice. Shutterstock DOES deduct the amount credited to your account for refunds and chargebacks in respect of Enhanced Licenses and licenses issued for Shutterstock Footage.


Looks like the right thing to do. Other sites that won't handle a few chargebacks are pathetic.

« Reply #4 on: August 20, 2012, 08:03 »
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are you selling SIM cards??

microstockphoto.co.uk

« Reply #5 on: August 20, 2012, 08:15 »
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are you selling SIM cards??

Not exactly selling... however they are offering a 5 credit through affiliation... and since I'm going to the UK in September for the Leonard Cohen concert I need a free recharge ;D

Do you think the font is a bit too large?
« Last Edit: August 20, 2012, 08:18 by microstockphoto.co.uk »

« Reply #6 on: August 20, 2012, 09:02 »
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are you selling SIM cards??

Not exactly selling... however they are offering a 5 credit through affiliation... and since I'm going to the UK in September for the Leonard Cohen concert I need a free recharge ;D

Do you think the font is a bit too large?

I've been to 2 Cohen concerts about 30 years apart - both absolutely outstanding!!

The font is just a little on the large side :)

microstockphoto.co.uk

« Reply #7 on: August 20, 2012, 09:19 »
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I've been to 2 Cohen concerts about 30 years apart - both absolutely outstanding!!

The font is just a little on the large side :)

Ok, reduced it (but just a bit).

And his last album is absolutely outstanding as well. Not many artists are still able to publish relevant new material after 45 years.

EmberMike

« Reply #8 on: August 20, 2012, 09:44 »
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For subscription downloads, I doubt there are ever very many requests for a refund. Very few people use up their entire quota every day, and it's easy enough to just download something else.

For ODs, they probably do get some refund requests from time to time, but it seems like they absorb the costs there. As they should. That's the right policy regarding chargebacks and refunds.

stan

    This user is banned.
« Reply #9 on: August 20, 2012, 09:51 »
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Nice of you to remind them ;)

That being said them paying the lowest commissions of all, just 12%, they don't really need those few extra nickel&dimes ;)

just spent a few minutes doing the contributor royalties % at SS (% between () from the lowest to the highest canister)

Subscription
a) 263$ for 750 downloads - 0.35$ each (71.4%, 94.2%, 102.8%, 108.5%)
b) 708$ for 2250 downloads -  0.314$ each (79.6%, 105%, 114.6%, 121%)
c) 1367$ for 4500 downloads - 0.303$ each (82.5%, 108.9%, 118.8%, 125.4%)
d) 2584$ for 9000 downloads - 0.287$ each (87.1%, 114.9%, 125.4%, 132.4%)

On Demand
- All sizes
a) 51$ for 5 downloads - 10.2$ each (18.4%, 24.3%, 26.4%, 27.9%)
b) 235$ for 25 downloads - 9.4$ each (20%, 26.3%, 28.7%, 30.3%)
- S and M sizes
a) 51$ for 12 downloads - 4.25$ each (18.9%, 25.1%, 27.5%, 29.1%)
b) 235$ for 60 downloads -  3.92$ each (20.6%, 27.3%, 29.8%, 31.6%)

EL
a) 201$ for 2 downloads - 100.5$ each (27.8%)
b) 455$ for 5 downloads - 91$ each (30.7%)
c) 1722$ for 25 downloads - 69$ each (40.5%)

the lowest is actually 18.4%

It's in their IPO report that they pay out 12% to contributors. That is a publicly known fact now.

Microbius

« Reply #10 on: August 20, 2012, 09:57 »
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........Do you think the font is a bit too large?
aarrrghhhhh my eyyyes!!!!

Just a bit maybe

« Reply #11 on: August 20, 2012, 10:16 »
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Do you think the font is a bit too large?
No, I think it should be significantly bigger so that one of your posts actually fills one page.

« Reply #12 on: August 20, 2012, 10:16 »
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It's in their IPO report that they pay out 12% to contributors. That is a publicly known fact now.

Luis' numbers show the % paid to individual contributors for individual sales. The 12% may be a correct representation of what paid to contributors expressed as a % of overall sales revenue - remember quite a lot of the profit results from buyers not downloading all the images available in their subs packages.

ShadySue

« Reply #13 on: August 20, 2012, 10:21 »
0

I've been to 2 Cohen concerts about 30 years apart - both absolutely outstanding!!

The font is just a little on the large side :)

Ok, reduced it (but just a bit).

And his last album is absolutely outstanding as well. Not many artists are still able to publish relevant new material after 45 years.

Mega. I'm going to the Paris concert at the end of September. Buzz on the five Ghent concerts from the forum has been excellent. Some songs already on YouTube (this seems to be perfectly above board, before anyone shouts!)
Can't wait!
« Last Edit: August 20, 2012, 11:03 by ShadySue »

stan

    This user is banned.
« Reply #14 on: August 20, 2012, 10:35 »
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It's in their IPO report that they pay out 12% to contributors. That is a publicly known fact now.

Luis' numbers show the % paid to individual contributors for individual sales. The 12% may be a correct representation of what paid to contributors expressed as a % of overall sales revenue - remember quite a lot of the profit results from buyers not downloading all the images available in their subs packages.

Exactly! That's what I meant and also that those calculations are meaningless, since we know now how much they pay us on average and that you can never calculate sub royalty percentage. Nice of Luis to go through all that trouble though

« Reply #15 on: August 20, 2012, 10:38 »
0
It's in their IPO report that they pay out 12% to contributors. That is a publicly known fact now.


can you link us?

Quote
There were 58 million downloads of Shutterstock images in 2011. Sounds like a lot of demand. These downloads generated $120.3 million in revenue. That averages out to $2.07 per image downloaded. (Shutterstock managed to round this number to $3.00 in their S-1. New math?) Shutterstock has 35,000 contributor. So on average the annual gross sales of a contributors images are $3,429. Shutterstock doesnt tell us what royalty percentage they pay contributors, but my estimate is that it is around 20% or a little lower. Thus, the average contributor earns under $700 per year and has 543 images in the collection. Of course some of the top producers who concentrate on shooting the type of subject matter that is in very high demand and do it very well -- earn much more than this


http://www.selling-stock.com/Article/are-there-positive-indications-of-growth-for

« Reply #16 on: August 20, 2012, 10:42 »
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Do you think the font is a bit too large?
No, I think it should be significantly bigger so that one of your posts actually fills one page.

------------------------------------------
Agreed!  Make it bigger, I had to put on my reading glasses to make it out. ::)


stan

    This user is banned.
« Reply #17 on: August 20, 2012, 10:46 »
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Luissantos84: I can't remember which article I've read it in, a read a few. And went through a couple of IPO threads here as well, not to mention earnings and trends threads (general climate in MS changing etc). I also remember someone, I think he was an IS exclusive saying that as well, that SS royalty % is below the lowest of IS. I'm sure someone will chime in with the info, link, quote or whatever, since I know quite a few people are aware of that part of the IPO report/article.

ShadySue

« Reply #18 on: August 20, 2012, 10:54 »
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Luissantos84: I can't remember which article I've read it in, a read a few. And went through a couple of IPO threads here as well, not to mention earnings and trends threads (general climate in MS changing etc). I also remember someone, I think he was an IS exclusive saying that as well, that SS royalty % is below the lowest of IS. I'm sure someone will chime in with the info, link, quote or whatever, since I know quite a few people are aware of that part of the IPO report/article.
I'm sure that was Yuri who quoted the 12% figure a week or two back, but I can't remember which thread.
I was shocked, as current feeling here is that SS can do no wrong (apart from a few recent bugs).

« Reply #19 on: August 20, 2012, 11:09 »
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Shutterstock: When commissions became public due to Shutterstock's IPO they where staggering low. The net payout to the contributors was surprisingly below 20%. I like Jon a lot, but it's time for a raise! :)

« Reply #20 on: August 20, 2012, 11:20 »
0

I've been to 2 Cohen concerts about 30 years apart - both absolutely outstanding!!

The font is just a little on the large side :)

Ok, reduced it (but just a bit).

And his last album is absolutely outstanding as well. Not many artists are still able to publish relevant new material after 45 years.

I reduced it even more.
Please take it easy on your signatures.  I try to keep the ads on the site to a minimum and the layout somewhat clean - user's signatures should do the same.

microstockphoto.co.uk

« Reply #21 on: August 20, 2012, 11:50 »
0
I reduced it even more.
Please take it easy on your signatures.  I try to keep the ads on the site to a minimum and the layout somewhat clean - user's signatures should do the same.

Sorry, Leaf. It was a (failed) experiment. Lesson learned.
« Last Edit: August 20, 2012, 11:53 by microstockphoto.co.uk »

« Reply #22 on: August 20, 2012, 12:18 »
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...remember quite a lot of the profit results from buyers not downloading all the images available in their subs packages.
Correct. And also remember that a lot of SS submitters never reach the minimum payout level, so SS never has to pay them. Maybe Stan is in that group?

« Reply #23 on: August 20, 2012, 12:19 »
0
...remember quite a lot of the profit results from buyers not downloading all the images available in their subs packages.
Correct. And also remember that a lot of SS submitters never reach the minimum payout level, so SS never has to pay them. Maybe Stan is in that group?

that goes around all agencies not just SS

Ed

« Reply #24 on: August 20, 2012, 14:46 »
0
It's in their IPO report that they pay out 12% to contributors. That is a publicly known fact now.


can you link us?



http://pdnpulse.com/2012/05/shutterstock-ipo-prospectus-reveals-market-value-of-stock-photos.html

Quote
The average price users paid per image download last year was $2.05, according to Shutterstocks SEC filing.


At 25 cent subscription royalty 12%

« Reply #25 on: August 20, 2012, 21:33 »
0
...remember quite a lot of the profit results from buyers not downloading all the images available in their subs packages.
Correct. And also remember that a lot of SS submitters never reach the minimum payout level, so SS never has to pay them. Maybe Stan is in that group?

that goes around all agencies not just SS
I don't understand your comment. I was referring to the '12%' and SS's profit. What does that have to do with whether or not other agencies do the same thing?

« Reply #26 on: August 22, 2012, 01:46 »
0
They do refunds.
First of all they refund video sales, which unfortunately I had a few. Sucks big time when your day starts with -$20 for example
I currently have a $0 SOD and that also might be a refund (currently trying to get some info from support).


microstockphoto.co.uk

« Reply #27 on: September 12, 2012, 13:35 »
0

I've been to 2 Cohen concerts about 30 years apart - both absolutely outstanding!!

The font is just a little on the large side :)


Ok, reduced it (but just a bit).

And his last album is absolutely outstanding as well. Not many artists are still able to publish relevant new material after 45 years.


Mega. I'm going to the Paris concert at the end of September. Buzz on the five Ghent concerts from the forum has been excellent. Some songs already on YouTube (this seems to be perfectly above board, before anyone shouts!)
Can't wait!


Started a new thread about Cohen here:
http://www.microstockgroup.com/off-topic/anyhow/msg271843/#msg271843

Poncke

« Reply #28 on: September 12, 2012, 16:51 »
0
I think Leaf calculated it and someone from SS posted in this forum as well confirming the royalties was around 25%

« Reply #29 on: September 12, 2012, 17:09 »
+1
I think Leaf calculated it and someone from SS posted in this forum as well confirming the royalties was around 25%


Yep, here's the link to the thread
http://www.microstockgroup.com/16737/16737/msg268982/#msg268982


 

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