So, they came up with a fancy looking 'drag 'n drop' upload device, but things are now so buggy I can't even upload my vectors (eps and jpg at the same time). They keep reappearing in the Submit section, then they contain errors because 'the accompanying jpg was not uploaded', then I must delete them, then they reappear again for submitting. 

It used to work perfectly. Don't try to fix what ain't broken, SS!

Yes, upload 50 files in batch and than you'll have to send 70 ( 20 duplicates)

Hello,

If you are having issues uploading and haven't already done so, please email our support team.

http://submit.shutterstock.com/contact.mhtml

Any details that you can provide will be helpful in having the team reproduce and address the issue (browser version, FTP client, file type, your sequence of actions, etc....).

Thanks, and we apologize for any inconvenience!

Scott
VP of Content
Shutterstock

Quote from: Noedelhap on November 27, 2012, 06:07

It used to work perfectly. Don't try to fix what ain't broken, SS!

Don't be silly.
Sites that work are sooooooo 2010.

 

Hello,

If you are having issues uploading and haven't already done so, please email our support team.

http://submit.shutterstock.com/contact.mhtml

Any details that you can provide will be helpful in having the team reproduce and address the issue (browser version, FTP client, file type, your sequence of actions, etc....).

Thanks, and we apologize for any inconvenience!

Scott
VP of Content
Shutterstock

Already sent an email over a week ago and no answer?

I also sent an email to the forum moderator VincentJansen who said i needed to rename my files and retry FTP again but that isn't the problem because no matter how I name them it doesn't work properly!

Also he said to use the drag and drop but he didn't read the email right because the drag and drop doesn't work at all and I gave him a link to a thread I posted in the Bugs forum with a screen shot that shows a small red circle with a red line trough it and this has happened to me before and it has re appeared once again!

Need more info let me know I also posted what the FTP file errors were in the bug thread.

You recently uploaded Untitled-7.jpg which could not be read by our image processor. Please contact support for help addressing this issue.

Unless this is some new issue, I haven't had any problem with the new upload system.  Last time I used it was a couple of weeks ago, though, so has something changed?

2nd time it has happened to me.

See the red circle with a red line through it?