MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: Thomas from France on February 01, 2017, 16:03

Title: Keywords missing !!
Post by: Thomas from France on February 01, 2017, 16:03
Hi ,
I've just noticed that many of my popular pictures have missing keywords. Some of them have only two !!

what !!??

Edit : this appear on buyer page, in catalog manager it seems ok.
Title: Re: Keywords missing !!
Post by: dpimborough on February 01, 2017, 16:09
Yes I see it too!

* what a crowd of idiots they have running that place!
Title: Re: Keywords missing !!
Post by: Photostock hunter on February 01, 2017, 16:11
I have the same problem, most of my popular photos have only few keywords...It can be related with so low sales today! :(
Title: Re: Keywords missing !!
Post by: Dumc on February 01, 2017, 16:13
Same here
Title: Re: Keywords missing !!
Post by: Photostock hunter on February 01, 2017, 16:21
I have reported this bug to support, see what happen.
Title: Re: Keywords missing !!
Post by: kaboom on February 01, 2017, 16:29
The images are still searchable with all your keywords. Try it. The keywords are just not shown under the thumbnail. So I suppose buyers can still find the images in searches using the keywords which are just not visible. I dont know... I dont have the nerves for this anymore...  >:(
Title: Re: Keywords missing !!
Post by: qunamax on February 01, 2017, 16:36
Me too, my best sellers are left with only two or three keywords!  >:(
Title: Re: Keywords missing !!
Post by: dpimborough on February 02, 2017, 00:39
Of all the dumb bugs SS has on their site this is the worst.

I often click on keywords under images to search for related items or subjects
Title: Re: Keywords missing !!
Post by: descent on February 02, 2017, 01:05
I have the same
Title: Re: Keywords missing !!
Post by: Stockmaan on February 02, 2017, 01:49
I have the same

I have the same. x2
Title: Re: Keywords missing !!
Post by: Stockmaan on February 02, 2017, 01:50
on SS forum:

https://forums.submit.shutterstock.com/topic/75013-lost-keywords-in-approved-photos/#entry1446826

Title: Re: Keywords missing !!
Post by: Thomas from France on February 02, 2017, 01:57
on SS forum:

https://forums.submit.shutterstock.com/topic/75013-lost-keywords-in-approved-photos/#entry1446826

They seem to be unable to fix it.

How many things like that are we supposed to accept !?
>:(
Title: Re: Keywords missing !!
Post by: Dumc on February 02, 2017, 02:01
Looks like their new head of IT should spend more time with his family too.
Title: Re: Keywords missing !!
Post by: Jo Ann Snover on February 02, 2017, 03:54
The keywords aren't shown properly for any image that has sold. I posted what I found here

https://forums.submit.shutterstock.com/topic/75013-lost-keywords-in-approved-photos/?p=1592498
Title: Re: Keywords missing !!
Post by: skyfish on February 02, 2017, 06:19
Put testing on head of a client/contributor. Latest trend which does development cheaper.
Title: Re: Keywords missing !!
Post by: Pauws99 on February 02, 2017, 06:28
on SS forum:

https://forums.submit.shutterstock.com/topic/75013-lost-keywords-in-approved-photos/#entry1446826

They seem to be unable to fix it.

How many things like that are we supposed to accept !?
>:(
Too busy making pointless changes to the earnings table
Title: Re: Keywords missing !!
Post by: Pauws99 on February 02, 2017, 06:33
Wonder why thats why  have been getting sales of ancient stuff thats never sold...who knows!?
Title: Re: Keywords missing !!
Post by: Pauws99 on February 02, 2017, 07:00
Me too, my best sellers are left with only two or three keywords!  >:(
Me too though if I do a search on keywords that "aren't there" I can find them so hope buyers can too. Ridiculous from the market leaders and supposedly technology experts.
Title: Re: Keywords missing !!
Post by: trek on February 02, 2017, 07:00
For many images - I only see a few keywords in Image Gallery Stats or under the image in Earnings By Date.  When I go to edit photo all the keyword are there...  Not sure what to make of it.   
Title: Re: Keywords missing !!
Post by: dpimborough on February 02, 2017, 14:06
They're back again  :)
Title: Re: Keywords missing !!
Post by: Thomas from France on February 02, 2017, 14:24
Back to normal here.
Please ss stop playing with ou nerves.
Title: Re: Keywords missing !!
Post by: kaboom on February 02, 2017, 14:25
yeah, thanks the Microstock God! So there is someone working there after all....