pancakes

MicrostockGroup Sponsors


Author Topic: Month/s started with negative balance?  (Read 2152 times)

0 Members and 1 Guest are viewing this topic.

« on: September 01, 2012, 11:54 »
0
This is second mont in a row when my account starts with negative balance at SS. Last month started with about Minus -6.xx$. This month my acc started with MINUS -9.89$.
And there is nothing at delayed earnings page.

Any with same problem?



« Reply #1 on: September 01, 2012, 12:06 »
0
This is second mont in a row when my account starts with negative balance at SS. Last month started with about Minus -6.xx$. This month my acc started with MINUS -9.89$.
And there is nothing at delayed earnings page.

- 9.89$ thats strange.. was there any returned sale or what??? or is that a bug

Its working fine for me...

« Reply #2 on: September 01, 2012, 12:25 »
0
Since last April I start every month at -22,5$ because of a refunded sale (a video). Since, I need to add this amount to the account stats to get the actual balance. Despite the error in the monthly balance I get the correct payout every month but it is very annoying having to add this amount every time I check my stats. BTW, I have contacted support many times since I first noticed this bug and have been told that this is not important as long as I get the correct money every month :-( 

 Of course this is a bug, but given the very serious bugs they are having lately, I guess  they are not going to work it out, so I'm learning to live with this...
« Last Edit: September 01, 2012, 12:29 by peresanz »

« Reply #3 on: September 07, 2012, 13:42 »
0
From a conversation I had with Tom Spota on ShutterStock, It's a known bug that only affects some users.  It probably won't be addressed until sometime in 2013.

I start everymonth -$8.25 in the hole, but it doesn't affect my monthly payouts.



 

Related Topics

  Subject / Started by Replies Last post
4 Replies
4165 Views
Last post May 09, 2008, 09:05
by domencolja
5 Replies
2932 Views
Last post May 20, 2008, 05:26
by leaf
1 Replies
1604 Views
Last post February 23, 2010, 14:39
by Opla
0 Replies
1194 Views
Last post November 07, 2013, 06:42
by pryzmat
1 Replies
1353 Views
Last post August 31, 2014, 09:25
by kaktus2536

Sponsors

Microstock Poll Results