MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: bpawesome on January 16, 2023, 09:07

Title: No way to contact SS?
Post by: bpawesome on January 16, 2023, 09:07

I'm trying to contact SS and all I get is:

"Something went wrong with Contact Us request processing"

It's not a temp issue, over a month now...

Is there any other way to contact some type of support?

Title: Re: No way to contact SS?
Post by: wds on January 16, 2023, 09:46

Quote from: bpawesome on January 16, 2023, 09:07

I'm trying to contact SS and all I get is:

"Something went wrong with Contact Us request processing"

It's not a temp issue, over a month now...

Is there any other way to contact some type of support?

You could try calling them on the customer line and explain your situation?

Title: Re: No way to contact SS?
Post by: bpawesome on January 16, 2023, 10:21

Quote from: wds on January 16, 2023, 09:46

You could try calling them on the customer line and explain your situation?

Is this 1998? I'm not in US, and blocking your contact form is very unusual for a company that size

Title: Re: No way to contact SS?
Post by: kuriouskat on January 16, 2023, 14:37

Just send an email to submit@shutterstock.com if the web page isn't working.

Title: Re: No way to contact SS?
Post by: odesigns on January 16, 2023, 15:13

Going thru "normal" channels will only get you to another contributor who is representing Shutterstock.  I don't think Shutterstock has any contributor relation personnel on staff anymore.

These contributor liaisons will most likely give you a worthless canned response to any problem or inquiry.

At least, that was my experience when I tried in the past.

Title: Re: No way to contact SS?
Post by: Sebastian Radu on January 17, 2023, 05:38

Quote from: J_Stock on January 16, 2023, 15:13

Going thru "normal" channels will only get you to another contributor who is representing Shutterstock.  I don't think Shutterstock has any contributor relation personnel on staff anymore.

These contributor liaisons will most likely give you a worthless canned response to any problem or inquiry.

At least, that was my experience when I tried in the past.

I also had the same sad experience...

Title: Re: No way to contact SS?
Post by: ouatedeP on January 17, 2023, 06:28

Quote from: J_Stock on January 16, 2023, 15:13

Going thru "normal" channels will only get you to another contributor who is representing Shutterstock.  I don't think Shutterstock has any contributor relation personnel on staff anymore.

These contributor liaisons will most likely give you a worthless canned response to any problem or inquiry.

At least, that was my experience when I tried in the past.

yep, and i even had one nastily write back because i rated his answer as useless, which it was, which it seems affects their internal rating.

Title: Re: No way to contact SS?
Post by: bpawesome on January 17, 2023, 10:08

Well this is just sad,