MicrostockGroup

Agency Based Discussion => Shutterstock.com => Topic started by: bpawesome on January 16, 2023, 09:07

Title: No way to contact SS?
Post by: bpawesome on January 16, 2023, 09:07
I'm trying to contact SS and all I get is:

"Something went wrong with Contact Us request processing"

It's not a temp issue, over a month now...

Is there any other way to contact some type of support?
Title: Re: No way to contact SS?
Post by: wds on January 16, 2023, 09:46
I'm trying to contact SS and all I get is:

"Something went wrong with Contact Us request processing"

It's not a temp issue, over a month now...

Is there any other way to contact some type of support?

You could try calling them on the customer line and explain your situation?
Title: Re: No way to contact SS?
Post by: bpawesome on January 16, 2023, 10:21
You could try calling them on the customer line and explain your situation?

Is this 1998? I'm not in US, and blocking your contact form is very unusual for a company that size
Title: Re: No way to contact SS?
Post by: KuriousKat on January 16, 2023, 14:37
Just send an email to [email protected] if the web page isn't working.
Title: Re: No way to contact SS?
Post by: odesigns on January 16, 2023, 15:13
Going thru "normal" channels will only get you to another contributor who is representing Shutterstock.  I don't think Shutterstock has any contributor relation personnel on staff anymore.

These contributor liaisons will most likely give you a worthless canned response to any problem or inquiry.

At least, that was my experience when I tried in the past.
Title: Re: No way to contact SS?
Post by: Sebastian Radu on January 17, 2023, 05:38
Going thru "normal" channels will only get you to another contributor who is representing Shutterstock.  I don't think Shutterstock has any contributor relation personnel on staff anymore.

These contributor liaisons will most likely give you a worthless canned response to any problem or inquiry.

At least, that was my experience when I tried in the past.

I also had the same sad experience...
Title: Re: No way to contact SS?
Post by: ouatedeP on January 17, 2023, 06:28
Going thru "normal" channels will only get you to another contributor who is representing Shutterstock.  I don't think Shutterstock has any contributor relation personnel on staff anymore.

These contributor liaisons will most likely give you a worthless canned response to any problem or inquiry.

At least, that was my experience when I tried in the past.

yep, and i even had one nastily write back because i rated his answer as useless, which it was, which it seems affects their internal rating.
Title: Re: No way to contact SS?
Post by: bpawesome on January 17, 2023, 10:08
Well this is just sad,