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Author Topic: No way to contact SS?  (Read 520 times)

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bpawesome

  • 3D artist

« on: January 16, 2023, 09:07 »
0
I'm trying to contact SS and all I get is:

"Something went wrong with Contact Us request processing"

It's not a temp issue, over a month now...

Is there any other way to contact some type of support?


wds

« Reply #1 on: January 16, 2023, 09:46 »
0
I'm trying to contact SS and all I get is:

"Something went wrong with Contact Us request processing"

It's not a temp issue, over a month now...

Is there any other way to contact some type of support?

You could try calling them on the customer line and explain your situation?

bpawesome

  • 3D artist

« Reply #2 on: January 16, 2023, 10:21 »
+3
You could try calling them on the customer line and explain your situation?

Is this 1998? I'm not in US, and blocking your contact form is very unusual for a company that size

« Reply #3 on: January 16, 2023, 14:37 »
+1
Just send an email to [email protected] if the web page isn't working.

« Reply #4 on: January 16, 2023, 15:13 »
+5
Going thru "normal" channels will only get you to another contributor who is representing Shutterstock.  I don't think Shutterstock has any contributor relation personnel on staff anymore.

These contributor liaisons will most likely give you a worthless canned response to any problem or inquiry.

At least, that was my experience when I tried in the past.

« Reply #5 on: January 17, 2023, 05:38 »
+2
Going thru "normal" channels will only get you to another contributor who is representing Shutterstock.  I don't think Shutterstock has any contributor relation personnel on staff anymore.

These contributor liaisons will most likely give you a worthless canned response to any problem or inquiry.

At least, that was my experience when I tried in the past.

I also had the same sad experience...

« Reply #6 on: January 17, 2023, 06:28 »
+3
Going thru "normal" channels will only get you to another contributor who is representing Shutterstock.  I don't think Shutterstock has any contributor relation personnel on staff anymore.

These contributor liaisons will most likely give you a worthless canned response to any problem or inquiry.

At least, that was my experience when I tried in the past.

yep, and i even had one nastily write back because i rated his answer as useless, which it was, which it seems affects their internal rating.

bpawesome

  • 3D artist

« Reply #7 on: January 17, 2023, 10:08 »
+1
Well this is just sad,
« Last Edit: January 17, 2023, 17:43 by bpawesome »


 

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