Author Topic: No way to contact SS? (Read 520 times)

bpawesome · « **on:** January 16, 2023, 09:07 »

I'm trying to contact SS and all I get is:

"Something went wrong with Contact Us request processing"

It's not a temp issue, over a month now...

Is there any other way to contact some type of support?

wds · « **Reply #1 on:** January 16, 2023, 09:46 »

Quote from: bpawesome on January 16, 2023, 09:07

I'm trying to contact SS and all I get is:

"Something went wrong with Contact Us request processing"

It's not a temp issue, over a month now...

Is there any other way to contact some type of support?

You could try calling them on the customer line and explain your situation?

bpawesome · « **Reply #2 on:** January 16, 2023, 10:21 »

Quote from: wds on January 16, 2023, 09:46

You could try calling them on the customer line and explain your situation?

Is this 1998? I'm not in US, and blocking your contact form is very unusual for a company that size

KuriousKat · « **Reply #3 on:** January 16, 2023, 14:37 »

Just send an email to [email protected] if the web page isn't working.

J_Stock · « **Reply #4 on:** January 16, 2023, 15:13 »

Going thru "normal" channels will only get you to another contributor who is representing Shutterstock. I don't think Shutterstock has any contributor relation personnel on staff anymore.

These contributor liaisons will most likely give you a worthless canned response to any problem or inquiry.

At least, that was my experience when I tried in the past.

Sebastian Radu · « **Reply #5 on:** January 17, 2023, 05:38 »

Quote from: J_Stock on January 16, 2023, 15:13

Going thru "normal" channels will only get you to another contributor who is representing Shutterstock. I don't think Shutterstock has any contributor relation personnel on staff anymore.

These contributor liaisons will most likely give you a worthless canned response to any problem or inquiry.

At least, that was my experience when I tried in the past.

I also had the same sad experience...

ouatedeP · « **Reply #6 on:** January 17, 2023, 06:28 »

Quote from: J_Stock on January 16, 2023, 15:13

Going thru "normal" channels will only get you to another contributor who is representing Shutterstock. I don't think Shutterstock has any contributor relation personnel on staff anymore.

These contributor liaisons will most likely give you a worthless canned response to any problem or inquiry.

At least, that was my experience when I tried in the past.

yep, and i even had one nastily write back because i rated his answer as useless, which it was, which it seems affects their internal rating.