not worth my time and typing

nruboc and disorderly - go away

gostwyck - why do you post in my threads? also go away

lisa - thanks for posting, obviously this community sucks, so any time a thread comes up where it isn't about not getting accepted or how we are getting rid of our images for pennies or ridiculous rejections, it attracts the riff raff of the site.  Your post was helpful and its one reason why I'm removing mine.  Thanks for actually being helpful.

I'd have thought it was a simple matter of living with your decisions.  They didn't tell you to leave; that was your own decision.  Why in the world should they make a concession in your case?  It's not like they want to encourage people to go exclusive with competitors.  As for their lack of response, or at least a response that makes you happy, I'd have to wonder if maybe you're better off.  If I were the one writing a response, you definitely wouldn't like it.

I have found the people at Shutterstock to be eminently fair and, in the case of some serious PITA contributors, long suffering beyond reason.  And beyond reason is the phrase that applies here.

^^^ Three good answers!

You could always use your $56 to buy our images 

I'm still fairly new to microstock and continue to be surprised at how crummy behavior by these agencies is routinely accepted and rationalized.  At any normal business,  the "support" people would simply send out the $60 - seeing an unusual situation, and a request from a contributor with a significant history.  Let's not climb over each other trying to think up reasons why this should be difficult, unwise or unwarranted.  I work for a company that sells software over the net, and we routinely make all sorts of adjustments when customers have problems or complaints.  It doesn't take an act of Congress, and it doesn't screw up our business to occassionally break a "rule" to retain a customer - or to just make an aggravating customer go away so our support guy doesn't continue to hear from him.


 

Yes, but the OP didn't get (or can't get) his refund.  One would assume that had the EL been paid for correctly initially, he would have withdrawn it at his last cash out.  Now, unexpectedly, this money from an issue from the past is in his account.  How greedy are they not to go ahead and pay him the amount due?

UPDATE:  Somehow this issue got to the attention of the proper people over at SS and finally someone has acknowledged the issue and it apparently is being taken care of.

I'm interested and hoping it gets resolved quickly

What's that they say about the squeaky wheel?

I was hoping for some oil for that would fix that squeak.  What I didn't want but expected was the first few responses.

All is well now, its unfortunate that some of the process was frustrating, but I guess thats the case with any business.  I know that Wal-Mart has had a reputation for being a huge pain for their suppliers in terms of getting paid, so I should know that the frustration is part of the process - I don't know if my original post here helped solve the issue, but now that its solved, I'm happy...and hopefully nruboc and disorderly have a hard time chewing on this for their relatively unhelpful, spiteful posts.

Thanks to all for their responses - and submitters should note that, despite my initial frustration, some sites may make it frustrating at first but at least SS is willing to fix the issues if they are legitimate.